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Evidence 10: Post sale dialogue

GUILLERMO ARTURO RODRIGUEZ OLAYA


APRENDIZ SENA

SERVICIO NACIONAL DE APRENDIZAJE – SENA


TECNOLOGÍA: NEGOCIACIÓN INTERNACIONAL

2018
Evidence 10: Post sale dialogue

In the sale and purchase of a product at a national and international level, there
is an aspect called the post sale offered service.

In the following Web sites you will listen to some conversations about post sale
service. Pay attention to the way dialogues are carried out as well as the
vocabulary use.

www.npr.org/blogs/money/2012/12/21/167802325/episode-425-an-fbi-
hostage-negotiator-buys-a-car

www.pon.harvard.edu/daily/international-negotiation-daily/negotiating-in-
china-the-importance-of-relationship-building/

Afterwards, with a partner write a dialogue in English about a post sale situation
in an international transaction, use the vocabulary learnt in this Learning activity.

This evidence must be sent in Microsoft Word or Pdf format through the e-
learning platform, as follows:

1. Click on the title of this evidence.


2. Click the Browse button and look for the previously saved file.
3. Leave a message to your tutor (optional).
4. Click on Send.
Evidence 10: Post sale dialogue

Buenas tardes, habla con Good afternoon, talk to Guillermo


Guillermo Rodríguez, encargado Rodriguez, in charge of the
del centro de soporte de Natura support center of Natura Exotica
Exótica Fruits S.A.S, con quien Fruits S.A.S, with whom I have
tengo el gusto? the pleasure?

mi nombre el Fanny Cadavid My name is the Fanny Cadavid

Hola Fanny Cadavid en que le Hi Fanny Cadavid, Can I serve


puedo servir? you?
Tengo un inconveniente no I have a problem I cannot access
puedo ingresar a la página web the Natura Exotica Fruits S.A.S
Natura Exótica Fruits S.A.S, para website, to verify the status of
verificar el estado del pedido que the order I made two days ago
realice hace dos días

si señora regáleme sus datos If you give me your name, phone


nombre, numero telefónico y el number and order, destination
pedido, ciudad de destino, un city, a connectivity representative
representante de conectividad se will contact you
pondrá en contacto con usted

sí, mi nombre es Fanny Cadavid, Yes, my name is Fanny Cadavid,


numero de celular 3017217754, cell number 3017217754, the
el pedido que realice es el order you place is as follows, 100
siguiente, 100 cajas de Uchuva boxes of Fresh Uchuva
fresca Premium, ciudad de Premium, destination city Texas,
destino Texas, California. California.

Deme unos minutos en la línea, Give me a few minutes on the


estamos verificando unos datos line, we are verifying some
internos internal data

gracias, señor Guillermo Thank you Mr. Guillermo


señora Fanny Cadavid, nuestra Lady Fanny Cadavid, our
plataforma nos indica que su platform tells us that your order is
pedido ya está en proceso de already in process of loading, it
cargue, debe estar llegando a su must be arriving at its final
destino final en 24 horas destination in 24 hours
aproximadamente approximately

verificamos el problema para We verify the problem for you to


usted ingresar a nuestra página, enter our page, it is your internet,
es su internet, le recomendamos we recommend that you consult
que consulte un técnico para a technician to look at your
mirar su conexión, está de connection, do you agree?
acuerdo?

sí, claro Yeah right


el técnico debe desinstalar la The technician must uninstall the
plataforma y volverla a instalar, platform and reinstall it, we will
estaremos pendiente de su be aware of your call
llamada
excelente Excellent
le puedo colaborar en algo más? Can I collaborate on anything
else?
no, es usted muy amable No you are very kind
muchas gracias por llamar al
centro de soporte de Natura Thank you very much for calling
Exótica Fruits S.A.S, recuerde Natura Exotica Fruits S.A.S
que la atendió Guillermo support center, remember that
Rodríguez, que tenga una Guillermo Rodríguez attended,
excelente tarde having an excellent afternoon