Evidence 10: Post sale dialogue

GUILLERMO ARTURO RODRIGUEZ OLAYA

APRENDIZ SENA

SERVICIO NACIONAL DE APRENDIZAJE – SENA

TECNOLOGÍA: NEGOCIACIÓN INTERNACIONAL

2018
 Evidence 10: Post sale dialogue

In the sale and purchase of a product at a national and international level, there
is an aspect called the post sale offered service.

In the following Web sites you will listen to some conversations about post sale
service. Pay attention to the way dialogues are carried out as well as the
vocabulary use.

www.npr.org/blogs/money/2012/12/21/167802325/episode-425-an-fbi-
hostage-negotiator-buys-a-car

www.pon.harvard.edu/daily/international-negotiation-daily/negotiating-in-
china-the-importance-of-relationship-building/

Afterwards, with a partner write a dialogue in English about a post sale situation
in an international transaction, use the vocabulary learnt in this Learning activity.

This evidence must be sent in Microsoft Word or Pdf format through the e-
learning platform, as follows:

1. Click on the title of this evidence.

2. Click the Browse button and look for the previously saved file.
3. Leave a message to your tutor (optional).
4. Click on Send.
 Evidence 10: Post sale dialogue
Buenas tardes, habla con
Guillermo Rodríguez, encargado
del centro de soporte de Natura
Exótica Fruits S.A.S, con quien
tengo el gusto?
mi nombre el Fanny Cadavid
Hola Fanny Cadavid en que le
puedo servir?
Tengo un inconveniente no
puedo ingresar a la página web
Natura Exótica Fruits S.A.S, para
verificar el estado del pedido que
realice hace dos días
si señora regáleme sus datos
nombre, numero telefónico y el
pedido, ciudad de destino, un
representante de conectividad se
pondrá en contacto con usted
sí, mi nombre es Fanny Cadavid,
numero de celular 3017217754,
el pedido que realice es el
siguiente, 100 cajas de Uchuva
fresca Premium, ciudad de
destino Texas, California.
Deme unos minutos en la línea,
estamos verificando unos datos
internos
gracias, señor Guillermo
Good afternoon, talk to Guillermo
Rodriguez, in charge of the
support center of Natura Exotica
Fruits S.A.S, with whom I have
the pleasure?
My name is the Fanny Cadavid
Hi Fanny Cadavid, Can I serve
you?
I have a problem I cannot access
the Natura Exotica Fruits S.A.S
website, to verify the status of
the order I made two days ago
If you give me your name, phone
number and order, destination
city, a connectivity representative
will contact you
Yes, my name is Fanny Cadavid,
cell number 3017217754, the
order you place is as follows, 100
boxes of Fresh Uchuva
Premium, destination city Texas,
California.
Give me a few minutes on the
line, we are verifying some
internal data
Thank you Mr. Guillermo
señora Fanny Cadavid, nuestra
plataforma nos indica que su
pedido ya está en proceso de
cargue, debe estar llegando a su
destino final en 24 horas
aproximadamente
Lady Fanny Cadavid, our
platform tells us that your order is
already in process of loading, it
must be arriving at its final
destination in 24 hours
approximately

verificamos el problema para We verify the problem for you to

usted ingresar a nuestra página,
es su internet, le recomendamos
que consulte un técnico para
mirar su conexión, está de
acuerdo?
enter our page, it is your internet,
we recommend that you consult
a technician to look at your
connection, do you agree?

sí, claro Yeah right

el técnico debe desinstalar la The technician must uninstall the
plataforma y volverla a instalar, platform and reinstall it, we will
estaremos pendiente de su be aware of your call
llamada
excelente Excellent
le puedo colaborar en algo más? Can I collaborate on anything
else?
no, es usted muy amable No you are very kind
muchas gracias por llamar al
centro de soporte de Natura Thank you very much for calling
Exótica Fruits S.A.S, recuerde Natura Exotica Fruits S.A.S
que la atendió Guillermo support center, remember that
Rodríguez, que tenga una Guillermo Rodríguez attended,
excelente tarde having an excellent afternoon