Simon McAlevey 
6 Summertime Avenue 
Corstorphine 
Dunedin, 9012 
(021) 120-2610 
  smcalevey@gmail.com 

EXPERIENCE  SKILLS  
 
​ acon, GA USA— ​Customer Service Analyst 
Navicent Health, M Level 1, 2, and 3 help desk / 
August 2011 - October 2017  desktop suppor​t
Desktop/IT support 400+ users. 
● Support for ‘remote’ offices at Navicent, locations away from the  PC, printer and server 
main campus. Provided onsite point of contact, liaison between  break/fix 
users and IT department. 
● Desktop support, coordinated upgrades and roll-outs. Problem  Customer relations training 
determination, resolution and/or escalation. Application update 
and system version control. Data, system backup and restore.  with IBM and NCR. 
End user application training. 
● Windows desktop OS, XP through to Win 10. IE, Firefox, Chrome.  Windows network 
Java. Citrix receiver. Adobe Flash, Reader. Dragon Naturally  administration. 
Speaking, Dragon 360. Microsoft Office, Office 365. Many and 
varied business and clinical, desktop and cloud based, 
applications. Ghost, Windows Deployment Service. 
● Hardware installation and repair. Mostly HP desktop PCs and thin  Technical Certification 
clients, also various clinical devices; glucometers, ‘computers on 
wheels’ i.e battery powered wireless Stinger carts incorporating  MCSE 
HP thin clients or PCs. Initial inspection of desktop and network 
printer issues, Lexmark and Ricoh devices. Zebra label printer  MCP 
configuration and repair. 
HP Service 

Total Immersion Systems Inc., ​Atlanta, GA USA— ​Network 

Administrator 
EDUCATION 
Jan 2007 - November 2010   
Otago Polytech. 
Third party network support including;  Dunedin — 
● Installation and configuration; Servers -Firewall, Database,  Electronics/Electrical 
Print, Mail, DC, DNS, DHCP. Switches, Routers, WAPs, 
Workstations, Printers  Technicians Certificate 
● Ghost images, Group Policy Objects. Remote system monitoring,   
SNMP, Event Logs, System Performance  Christchurch Polytech 
● Problem detection and correction, Remote desktop support, user  Chch. —  
issue resolution.  Radio Technicians 
● VPN, System auditing and upgrade recommendations  Certificate + 
● Maintaining; data backups and restores for several organizations,  Supplementary 
application licensing, antivirus and updates, operating system 
updates 
 
 
 

 
 
 Comsys Inc., A
​ tlanta, GA USA— N
​ etwork Administrator 
Jan 1996 - March 2006 

● Supported in house domain for Web Design group. Desktop and 

network. 
● Desktop configuration, maintenance. Problem determination, 
resolution. 
● Windows server installation and maintenance. AD, Group Policy. 
Data backup and restoration. 

Genicom Corp.,​ Atlanta, GA USA — Associate Field Engineer 

Jan 1995 - Jan 1996 

Repair and maintenance of Genicom printer products. 

Intellect Computer Services, A

​ tlanta, GA USA — Systems 
Engineer 
Feb 1994 - Dec 1994 
Printer, PC and Server maintenance and repair 
 
NCR Ltd., Auckland NZ. —
​ Customer Service Rep. 
Feb 1993 - June 1993 
Repair and maintenance of NCR office products, POS, ATMs and banking 
equipment. 
 
Computerland UK Ltd., London, UK —
​ Customer Service 
Rep. 
Jan 1989 - Mar 1990 
PC and printer repair 
 
IBM NZ Ltd., Auckland NZ ​— Customer Service Rep. 
Repair of IBM office, POS and banking equipment 

Software / utilities / protocols

Windows Server OS 2000 - 2013, Active Directory, Group Policy,
Exchange
Windows desktop OS Win 3.0 - Windows 10.
MS Office, Office 365, Dragon Naturally Speaking, Dragon 360.
JetDirect, VPN, Symantec Ghost, TCP/IP, Ethernet, HP Insight Manager,
Smartdashboard, Citrix receiver Citrix / Terminal Services,Citrix Xenapp
Microsoft Clustering Services, HP SAN, VMware, Cisco IOS, Checkpoint
Secure Platform Pro, SmartCenter NGX R65, Barracuda, Sonicwall,
Symantec antivirus, Trend Micro, AVG