Erick Victorino

2100 Boston St, Baltimore, MD

4106445200 Ekvic1987@gmail.com

Objective: To obtain a position that will provide opportunities

for career gr owth, development, learning, and utilization of my
language skills.
Work Experience:
Customer Service and Delivery
Pastores, Baltimore, MD
May 2010 – Present


Responsible for the delivery of products to customers and f or

ensuring that the products meet customer needs.
Resolve customer issues if possible to include questions ab out
product billing.
Assist in the development of routes to ensure that routes are the
most efficient possible.
Manage the maintenance for any assigned vehicles.
Manager Pasticcio Restaurant, Baltimore, MD January 2006 –
November 2012 As manager, I was responsible for the
following:
Daily operations of the restaurant 
Inventory and ordering of beer, wine and kitchen supplies for the
restaurant Hiring and training of new staff
Establishing the daily menu Creating and managing
employee work schedules Managing bar operations
As a waiter, I was responsible for taking customer orders,
providing
service to the customers and resolving any customer concerns.
Waiter/Cook Frank Zeppi Restaurant, Baltimore, MD May 2005
– December 2005 Responsible for kitchen operations, food
preparation, sales, cust omer service and cashier duties.
Waiter/Cook Pippo’s Pizza Shop, Baltimore, MD August 2004 -
November 2005 Responsible for kitchen operations, food
preparation, sales, cust omer service and cashier duties.
Sales/Warehouse Support Trinacria Foods, Baltimore, MD
October 2000 – May 2005 While working in the storefront sales
operation I was responsible for providing sales and cashier
services to customers; making products to be sold; and maintaini
ng store inventories. While working in the warehouse, I prepared
customer orders, lo aded and unloaded trucks, operated the fork
lift and kept the inventory of materials.
Bike Sales and Reconditioning Self Employed, Baltimore, MD
2007 – Present Create and manage business buying and
refurbishing bicycles fo r clients in the Baltimore – Washington,
DC metro areas. This work requires skills in marke ting,
negotiation and bike design.
Computer Technology Support Self Employed, Baltimore, MD
2003 – Present Provide computer technology support to a variety
of clients in th e Baltimore metro area. This
work requires extensive skills in both computer hardware and so
ftware to address client needs.
Mentoring Program Assignment October 2002 – January 2003
Participated in mentoring program at the Department of Veterans
Affairs Hospital in Baltimore, MD to shadow a senior leader
there.
Translation Skills
Because I am fluent in both Spanish and English, in all my work
assignments I have been called upon to provide a variety of
translation services to ensure the eff ective communication of
workplace objectives and to prevent potential communication pr
oblems. In addition, I have provided translation services to
members of my family and my c ommunity in a variety of legal
and medical settings.
Education
Patapsco High School and Center for the Arts. Graduated in
May 2005
Community College of Baltimore County (CCBC) Completed
52 credits toward an Associate Degree in
Nursing
Volunteer Activities: CCBC Volunteer Program - worked with
children with autism Towson University – participated in clean
campus program