JOB SATISFACTION AT AGENCIES OF MARUTI-

SUZUKI IN LUDHIANA
A
Project Report
Submitted to the Department of Business Management of the
GGN Institute of Management and Technology, Ludhiana
In Partial Fulfilment of the Requirements
For the Degree of

MASTER OF BUSINESS ADMINISTRATION

by

DEEPAK KUMAR CHAUDHARY

1520473

2015-17

I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY

JALANDHAR

APRIL, 2017
 DECLARATION
I, Deepak Kumar Chaudhary certify that the work embodied in this project report is my own
bonafide work carried out by me under the supervision of Mrs Shallu Sood. The matter
embodied in this report has not been submitted for the award of any other degree/diploma.

Date: 10.04.2017
Place : LUDHIANA (DEEPAK KUMAR CHAUDHARY)

ii
 CERTIFICATE

This is to certify that this project report entitled “JOB SATISFACTION AT AGENCIES OF
MARUTI-SUZUKI IN LUDHIANA” embodied the work carried out by student name
himself/herself under my supervision and that is worthy of consideration for the award of the
Master of Business Administration (MBA) degree.

(MRS SHALLU SOOD)

Professor
Human Resource Management
10 April, 2017

iii
 ACKNOWLEDGEMENT

Any accomplishment requires the effort of many people and this work is not different behind
this successful undertaking is the blessing and guidance of many. This formal piece of
acknowledgement may not be sufficient to express my feeling of gratitude and deep respect
that have been experienced during my learning process at Job satisfaction at Agency of
Maruti Suzuki in Ludhiana. This endeavour would not have been successful without the help
and encouragement of lot of people with whom I had good fortunate of interacting during
course of journey.

I am indebted to Mrs Shallu Sood for the knowledge and experience that I have gained during
course of training. Without her immaculate and intellectual guidance, sustained efforts and
friendly approach it would have been difficult to achieve the result in short span of period. Not
leaving behind the contribution of all the staff members for sharing with us the wealth of their
experience and knowledge.

My Special thanks go to S. Manjit Singh Chhabra (Co-ordinator) & Mrs Shallu Sood
(Professor) of MBA Deptt. of GGNIMT.

DEEPAK KUMAR CHAUDHARY

iv
 CONTENTS

Chapter No. Title Page No.

DECLARATION ii

CERTIFICATE iii

ACKNOWLEDGEMENT iv

I COMPANY PROFILE 1-16

II INTRODUCTION TO TOPIC 17-37

III REVIEW OF LITERATURE 38-40

IV OBJECTIVES 41-42

V RESEARCH METHODOLOGY 43-46

VI DATA ANALYSIS AND INTERPRETATION 47-68

VII FINDINGS, CONCLUSIONS AND RECOMMENDATIONS 69-75

BIBLIOGRAPHY 76

77-80
ANNEXURES