Documente Academic
Documente Profesional
Documente Cultură
Brief History: Since establishing its presence in the Philippines in 1937, IBM has
and IT-enabled services to domestic and global clients. It is known for the quality of its
Mobile No.:
Email: josep@ph.ibm.com
Work Place
Company Logo
Location Map
Route
Ride the train bound to Santalon and drop off to Araneta Center Cubao Terminal Station
From there walk going to Savemore near Ali Mall and Cubao Expo
Ride the said Jeep and drop off to Citibank and base the map from above to go to IBM
I start my day with curiosity. I ask first my mother about what can I expect
City. While having conversation with my Mom, I eat breakfast at the same time to
be able to have energy during my first day. Time passed, I arrived at the office 20
office, then the receptionist called the said person. Moment later, someone
arrived named Rylla Faye Bueno and Ms. Rylla said that she is also part of the
assigned supervisor hasn’t arrived yet so she will be the one in-charge for me at
the mean time. She assisted to my designated working place, where a desktop
internship period where I will do my work. Next, my supervisor and another co-
worker has arrived namely, Patricia Marie Jose and Manilyn Delambaca. Three of
them instructed me to just call them by their first names, for me to make it feel
that I’m also an employee and not just a mere intern. My first day is just full of
the attendance and required documents for their interns, as well as they
As I’ve been told I will put my exact time in and time out in a excel file
which they provided, and it will be check by my supervisor every day if what has been
reported is the actual time I arrived and leave the building. In regards with my typical
work, I was assigned to help them to process invoices which were given to them by
different and multiple vendors or suppliers. This includes checking if the invoices comply
with the BIR requirements such as the name, address, TIN, total amount, PO number,
invoice number. Once there are invoices that doesn’t comply, we will talk to the
messenger of the said company who sent the invoice if they can just countersign the
minimal errors or we can just send it back to their company to revised the invoice or
make a new one, whichever of what the said company decides. While validating the
invoices we should put a tick or a check to those information required by BIR since it is
the proof that we validated it for internal auditing purposes.
Once the invoices is validated and that it complies with the BIR requirements then we will stamp it
received and the date it actually received. Next, we should write the necessary tax code depending on
the type of invoices, whether it is goods, services, professional fees, as well as if it is vat-exempt sales,
zero-rated sales, vatable sales, and if whether it is foreign or local invoices.
I start my day with a smile and by greeting our supervisor and co-workers,
logging in the biometrics and small chitchats while waiting for the time. After that I
will continue doing the work I left, these are the work I am opt to do as they
explained on my first day. There are instances that they need my assistance and
will give me another work. My everyday work mostly focuses on the official
Customer’s copy and accounting’s copy. Job Order, service report. If all the
paper work is done, I will assist on releasing the purchase order of the service
center under Exatech. Other works are recording of way bill number for delivered
parts, putting freight charges on in transit parts and assisting customers through
phone. .
Our lunch break starts from 12:30 noon and ends in 1:30 in the afternoon.
This is mostly allotted for eating, taking a short nap, and reviewing.
After lunch break, I will continue doing my unfinished work. If all the task
given to me is done, I allow myself to take a rest with the afternoon break around
3:30pm – 4:00pm. After that I will ask if there’ll be anymore tasks to do before I
us to leave earlier than the normal working hours. I just need to inform her that I
assisting a customer through phone. That was Saturday afternoon when I was
asked to answer a call. Since, I already tried assisting a customer through phone;
somehow I know what I should do. The customer was irate and was asking for a
specific part for his refrigerator. I asked all the information needed to assist him
but after checking I found out that the part is out of stock. I also informed him
that it will take a month or so before the delivery of parts. However, it seems like
he doesn't believe me and ask for others opinion. I looked for anyone available
but they are all busy doing their work. I was panicking; I don't know what to do.
My co-worker saw that I was struggling and helped me to explain things to the
customer. I was able to pull it off and rely the information well.
Summary of My Weaknesses
Communicating is not really a problem for me. I am all out when it comes
to my thoughts or so. But then while I'm having this on the job training I was able
to discover that I have a soft voice. Whenever I am speaking they will always
say that they can't hear me and I will have to repeat what I said. I thought that
they are joking but then I realized that maybe my voice is indeed soft. Maybe I
can communicate with others but then I should consider the loudness or softness
of my voice.
Helping is not bad but because of having a hard time saying no, all the works our
piled up and sometimes I don't know what to do first. However, I was still able to
comply and do the task and realized that I can always say that "I will help them
after finishing the task I am doing". By doing that I'll be able to help my co-
Being a detailed oriented person has it pros and cons. Since I pay
attention to small details, sometimes I lost track of time and won't be able to do
my other work on time. Knowing that, I manage to adjust and develop myself to
be still detail oriented but this time considering the other circumstances. This way
account in a Call center. With that experience, I consider talking to customers as one of
my strengths. To be able to rely information and assist them makes my task easier for
me. Also, I have the confidence to talk to them allowing them to feel that we care about
their concerns.
I consider myself as a good listener. With this, I was able to understand the
information they are giving to me without repeating it specially if we are under pressure.
Working under pressure, and as a good listener saves time, and all work will be done
easily.
Communicating is not really a problem for me. I am all out when it comes to my
thoughts or so. Having said that, I don't have any problems with my co-workers. I was
able to talk to them and share stories. Even if I'm not having troubles talking them I still
finest state. I don't like working at a messy place and as a result I always do things in
the most proper way. Likewise, I try to do things on a priority basis, meaning the most
important goes first. This helps me in achieving my targets without many difficulties.
Lastly, my greatest strength is my positive outlook in life. For me, being positive
means a lot. This allows you to continue doing what you want. This makes you strive
Exatech, Inc. opens every Monday - Friday at exactly 8:30 am and closes
at 6:30pm and 8:30am - 5:00pm every Saturday. They have this Skeletal system
every Saturday. Meaning everyone will go to work on Monday to Friday but not
all will work on Saturday. There will be schedules that will be released so they'll
know if they will go to work. It will be alternate, for example employee 1 will go to
work on the first Saturday hence, he will not go to work on the second Saturday
What I noticed about Exatech, Inc. employees is that they always value
customer’s feedback. They always assure that no customer will leave unsatisfied.
Moreover, they make sure that they will do the best that they can to help the
customers.
Also, the employees get along very well. One factor is that they eat lunch
together. I can always hear them sharing stories. Sometimes they talk about the
latest movies or TV shows or their love life but sometimes they still talk about
work. But when it's work tine, they are all doing their works.
not allow the work to eat them, instead they eat the work by assuring their selves
Lastly, Exatech, Inc. is a private company in which they rarely suspend the
office work.
Observations: Company Practices
Employees of Exatech, Inc. have their own field. There are three front
liners who are designated in different works. The first is responsible for the walk
wants to have a schedule for service center. Send is the one who handles the
purchase order for the service center. Each service center will have a person to
pick up the parts they ordered. Lastly is for the Job Order. She records the parts
and the person who will do the job; home service. She also answers the emails.
They assure that all the technicians under Exatech, Inc. will be updated on their
new products. Also they discuss the problems that need to be solved.
discussed. They make sure that all problems brought up are solved. They also
talk about the upcoming events like their Halloween party. All employees are all
out to support the event. They sure put a lot of effort in everything they do.
The employees also have their uniforms. The uniforms every Monday and
Wednesday is the same. Same goes with Tuesday and Thursday. Every Friday
Choosing Exatech, Inc. was right. During my stay on there, there's no day that
I did not have fun. I am doing my job and at the same time I am having fun, I was happy.
They made sure that all the interns there are well treated and been taking care off. First
I was shy, not knowing what to do but then, they themselves made me feel accepted.
They made sure that we won't feel out of place and soon we get along well.
They are all approachable, asking and talking about the work was easy. They
also assure that what I am doing is right; they guide me and tell me if it is wrong.
Sometimes we exchange jokes and we will all laugh. During lunch, they don't forget to
invite us to join them and eat with them. Sometimes during afternoon break, and there's
an occasion like, birthday of an employee, they make sure that we will get a share of
food. Most of the time they give me a serving because they know that I am shy when it
The employees there always give me tips about the work and how the
processes and system work. Moreover they give me tips about life.
Over all, I learned a lot during my stay there. Not only in the work itself but
also about the world I will soon enter, the corporate world.
Pictures with my Managers, Team, and Co-intern.