E-Learning Guide

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 Table of Contents
Contents
INTRODUCTION

Learning outcomes

Background & customer insight

5 Key product features

Exterior
Dimensions
Design

Interior
Design
Air-conditioning
Display
In-car entertainment
Cruise control
Keyless push/start
Lights and wipers
Parking sensors
Steering wheel
Seating
Cabin
Utilities
Dimensions
Luggage & storage

4WD System

Fuel Consumption
Engines
Transmission
Weight
Aerodynamics
Tyres

Safety
Airbags
ESP
Hill-Hold Control
Body
Pedestrian protection

Accessories

Comparison
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Now that’s SX4

Introduction
Welcome to the e-learning product manual of the SX4.

Our flexible e-learning study courses have been designed to give you the
convenience of studying online, from the comfort of your office or own
home and at a time that suits you.

You do not have a time limit per page and can also page backwards or
forward through the manual.

This training module has been designed to assist the Suzuki Sales
Executive to gather product knowledge and key selling features of the
SX4 and to effectively communicate these to the potential customer
during the sales process.

The concept is to provide easily digestible and concise information

regarding the product features, advantages and benefits and to set out
this information in a manner that will give the Sales Executive the
‘language’ to transfer their knowledge and can be used as a supporting
tool during the product evaluation with the customer.

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 Learning Outcomes
Learning Outcomes

As a result of the training, participants should be able to effectively and

professionally engage potential customers during the sales process and be
able to:

• Know how to qualify a customer

• Know all the features of the SX4
• Explain their advantages (functions)
• Explain how they work
• Explain their benefits to customers
• Understand the 6 point walk around process
• Be able to fluently demonstrate features to customers using this process
• Know the specifications of competitor vehicles

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 Background
Background
Better fuel economy, utility and design: the optimal choice for families

The SX4 is a crossover that brings together Suzuki’s compact-car

knowhow with technologies honed for sport utility vehicles (SUV’s). By
giving the new SX4 the internationally acclaimed handling of the Swift,
while making no compromises in its four-wheel-drive (4WD) performance,
we created a dynamically outstanding vehicle.

The car has also been designed to offer comfortable cabin space and
abundant luggage capacity to allow the whole family to enjoy the car. This
was also the reason why we adopted a wide-opening double sliding
panoramic sunroof for the first time in the world.

Today, environmental consciousness is a necessity even for crossovers.

The disadvantages in weight and air resistance due to the body height
have been overcome by taking various measures to reduce weight and
drag, resulting in a crossover that excels in all aspects including driving
pleasure, 4WD performance, versatility and fuel economy.

Yasushi Sasaki
Chief Engineer 5
Customer insight

Background
Facts about what C-SUV customers are like…

They switch from C, D, MPV and SUV segment cars

They use their C-SUV as their main car

They like cars

They pay and wait for what they like

They take a test drive

SX4 has added value that can appeal to users upgrading from the C segment, quality that fulfills the
expectations of users downsizing from the D segment, and the utility demanded by MPV users.
Potential customers of SX4 include not only conquest customers, but also existing customers of the
current SX4 and other Suzuki compact car customers for their family’s main car.
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4 Key Product Features

Product Features
Styling
Distinctive crossover styling

The crossover styling fuses the appeal of an SUV

and a hatchback, combining strength with
elegance.

Packaging
Class-leading luggage capacity & comfortable
cabin space

Room for the whole family’s luggage, as well as spacious

rear seats. Ideal for family trips or outings.

4WD Performance
Next-generation 4WD with ALLGRIP technology

The drive-selectable four-mode 4WD delivers greater

stability under diverse driving conditions.

Fuel Efficiency
Top class fuel efficiency for a C-segment
crossover
Engine refinements, superior aerodynamics, and weight
savings have resulted in greater fuel efficiencies.

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Exterior

Exterior
Selling Points Fun Comfort
X Efficiency Safety

Versatility
Every part of the vehicle has been aerodynamically designed to achieve
high fuel efficiency, despite being a crossover with relatively high overall
height.
The roof slopes gently toward the rear to form a A trapezoid-motif plate garnish conveys a
flowing roof line that gives a sporty impression as sense of stability
well as superior aerodynamics

A slight concave contour highlights the

strong character line and strengthens the
body panel Two-part rear combination lamps give a
sense of quality

Fuel tank capacity = 47 litres

Approximately 7 litres remaining when fuel
warning light comes on

Major Dimensions

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 Exterior

Exterior
Dynamic looks that combine aerodynamics and
crossover style

The styling creates an

emotionally appealing crossover Key design themes are:
look, the high quality if top of Emotion X Quality X Aerodynamics
its class, and the aerodynamic
form improves fuel efficiency.

HID headlamps (std on GLX). The

position lamps have energy-saving
LED’s which also function as
daytime running lights (DRLs)

Aerodynamically shaped door

mirrors improve fuel efficiency
The rounded bonnet gives a
heightened sense of solidity

A sharp and edgy character line creates
emotional appeal while giving lightweight
metal panels strength
The contours across the side of the
body from the front bumper to the
rear end are optimized for smooth
airflow
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Interior

Interior
An emotionally appealing design that combines
dynamic motion with high quality refinement
The wide instrument panel has
soft padded surfaces that give it
a feeling of expansiveness and
high quality. The silver
decorations form sporty accents
against the cabin’s black Soft pad
keynote colour

Dual Zone Automatic Air

Conditioner (GLX only)

The dual zone automatic air conditioner

allows the driver and the front passenger
to set temperatures independently of
each other for greater comfort. It
automatically maintains the desired
temperature.
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Interior

Interior
Multi-information Display Gearshift Indicator

Includes a gearshift indicator that helps

the driver time gearshifts optimally for
current conditions and thus save fuel.
Basic Display Information (Installed in manual-transmission
vehicles. Shown also while manual mode
Setting Mode: is selected in a vehicle with continuous
- Distance units variable transmission).
- Language
- Avg fuel economy mode select
- Temperature units
- Clock setting Other Functions
- Foot lights - 4WD driving mode display
- TPMS mode select - Parking sensor display
- Set parking sensors - Various warnings

Instant fuel economy Average fuel economy Driving range Average speed

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Interior

Interior
In-Car Entertainment Gearshift Indicator
Audio System

Grade GL GLX

Radio, MP3 and WMV compatible CD player

USB connection
Bluetooth Link for hands-free calls &
Includes a gearshift indicator that helps
the driver time gearshifts optimally for
current conditions and thus save fuel.
(Installed in manual-transmission
musicvehicles.
streamingShown also while manual mode
is selected in a vehicle with continuous
variable transmission.

Audio control switch USB port in the centre console box

Hands-free call switch

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Interior

Interior
Keyless Push Start
Cruise Control / Speed Limiter System

Standard on GL, GL+ and

GLX grades

The cruise control system

boosts convenience by
keeping the car moving at a
constant drive-set speed
without requiring the driver
to keep pressing the Request switch on the doors
accelerator pedal.
Area of transmission of signal to
The lowest speeds that can lock and unlock door
be set is
40 km/h Engine push start start/stop
workable area

The keyless push start system allows the user to lock and unlock the doors, and start the engine
without having to use the key. The remote control unit does not even need to ne taken out of
the pocket or bag.

Carry the portable Press the request switch to Hold the clutch pedal down (or
remote control unlock door brake on CVT) then press the
engine-start button

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Interior

Interior
Automatic Lights and Automatic Wipers
Standard on GLX grade

The automatic light system turns the headlamps and tail lamps on and off in accordance with
the ambient brightness. Two sensors avoid turning on the lamps unnecessarily when the car
enters a short tunnel. The upward-looking sensor located above the windscreen monitors the
light above and in front of the car. These sensors prevent the lamps from turning on when they
detect darkness, but the forward-looking sensor detects light beyond the tunnel

The automatic wipers turn themselves on or off automatically in

accordance with the amount of rainfall and the vehicle speed.

Parking Sensors

Ultrasonic sensors in the front and rear bumpers detect obstacles while the
driver is parking the car. Warning beeps of varying intervals and indications on
the multi-information display help the driver sense how close the obstacles are
by changing in accordance with the distance to them.

Sensor Symbol Buzzer Distance (approx.)

Short beeps at Long intervals 60-100cm front

60-150cm rear
Three lines
Short beeps at short intervals- 45-60cm
Centre
Two lines Short beeps at very short intervals 35-45cm

One line Continuous beep Less than 35cm

Corner Three lines Short beeps at short intervals 37.5-60cm

Two lines Short beeps at very short intervals 25-37.5cm

One line Continuous beep Less than 25cm 14

Interior X Versatility X Comfort

Interior
Steering Wheel and Seat Height Adjuster
The adjustable steering wheel and driver’s seat together accommodate drivers of various sizes

Tilt-adjustable Telescopic-adjustable Seat height adjuster

Adjustable Rear Seatback

Standard on GL+ and GLX grades

The rear seatback can be set at either two angles. The

normal angle allows the passengers to sit in a more
relaxed posture while the other angle creates a further
10 litres of space in the luggage area in addition
to the 430 litres.

Roomy Rear Cabin

Ample space is ensured with a tandem distance (the

distance between the front and rear occupants) of
814mm. In addition, the shape of the front
seatbacks has been altered to ensure ample knee
clearance for comfort.

NVH Performance
A high-rigidity body forms the basis of great NVH
performance through a variety of countermeasures. The
wipers and door mirrors are also designed for minimal wind
noise. These features ensure pleasant driving even for long
journeys.
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Interior

Interior
Utility
Spacious luggage area with ample cabin space. A luggage area designed for ease of use. There is
430 litres of luggage space even when five people are seated in the cabin. It allows all kinds
of luggage to be loaded meeting the needs of a variety of lifestyles.

Dimensions
A: Front seatback to tall-end trim
Front seat in rear most position: 1607mm
Front seat in front most position: 1829mm

B: Rear seatback to tall-end trim

With luggage board: 814mm
Without luggage board: 864mm

C: Width of luggage area (close to rear end 1320mm

D: Height of luggage area (from floor board to roof)

Width luggage board: 715mm
Without luggage board: 842mm

Luggage space compared to the major competitor

Nissan Peugeot Mitsubishi
New SX4
Clever packaging creates a top-class luggage capacity of 430 litres which is easy to use.
Qashqai 3008 ASX
Overall length
4300 4330 4365 4295
(mm)
Overall width
1765 1783 1837 1770
(mm)
Luggage
430 410 432 419
space (Litres)

Three golf bags Two 100 litre suitcases Pushchair and travel bags

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Interior

Interior
Flexible-use Space

Rear seat unfold with luggage board Rear seat folded with luggage board

Luggage board mounted Luggage board lowered into the floor

Luggage area cover Easy loading and unloading

The luggage area opening dimensions are

a width of 1120mm and a height of
695mm which allow people to load and
unload luggage with ease..

Model New Nissan

Luggage area cover can be flipped up SX4 Qashqai
to allow access to the luggage area Height (mm) 695 771
from the cabin
Width (mm) 1120 1223

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Interior X Versatility

Interior
Handy items in the luggage area
The luggage area has tie-down hooks and an accessory socket that are handy for outdoor
activities.

12V accessory socket Tie-down hooks x 4

Net hooks x 2 Shopping bag hook x 1

Other convenient storage spaces

Overhead console Centre-lower box Centre console box Centre console Driver’s side pocket
with map lamps cup holders

Front door pockets Rear door pockets Front passenger Rear centre armrest Luggage room side
seatback pocket with cup holders boxes
Luggage area cover can be flipped up
to allow access to the luggage area
from the cabin 18
New 4WD System

4WD System
An advanced 4WD system with multi-function four driving
modes.
The new 4WD system ensures stable handling over a wide range of road surfaces and in various
driving situations.
Integrated control of the engine, transmission and ESP allows selection of an optimal mode to
suit road and driving conditions. Driving modes are selected using the switch above the centre
console.
4-mode switch

AUTO: For economical driving. Switches to

4WD when slippage is detected.

SPORT: Allocates more torque to rear wheel

to improve cornering performance and optimizes
the accelerator / torque characteristics for better
engine response. In addition, engine speed is
kept high in the CVT model.

SNOW: For snowy, unpaved and other

slippery surfaces. Enhances traction during
acceleration and assists stability on slippery
LOCK: For extricating the car from surfaces.
snow, mud or sand. The system allocates
more torque to the rear wheels and ESP
and other controls are optimized for
extrication.

Suzuki’s new 4WD brand

Suzuki has evolved its renowned 4WD technologies into a new generation that delivers driving
pleasure and peace of mind while suppressing fuel consumption. Through the ALLGRIP brand, Suzuki
will deliver fun, peace of mind and environmental friendliness. The four-mode 4WD system in the
new SX4 embodies the ALLGRIP concept, and 4WD models are labelled with the ALLGRIPP emblem.

This new 4WD system allows the selection of an optimum mode

suited to how the driver wants to enjoy four-wheel driving.
X Fun
Weight savings, aerodynamic improvements and efficient 4WD
control have achieved high fuel efficiency even in a 4WD vehicle.
X Efficiency If the vehicle becomes stuck or in slippery conditions, there are
modes to increase the 4WD capability. Its flexible 4WD will appeal to
SUV customers seeking 4WD functionality and wanting to save fuel.
X Safety
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Fuel Consumption

Fuel Consumption
Efficient engine, extensive weight savings and superior
aerodynamics.
1.6 litre petrol engine

Weight savings have been achieved through not only a reduction

in weight of the engine itself, but also an improved exhaust
system, cooling system and a new engine mounting system.
Furthermore, engine performance has been maintained while
boosting fuel efficiency by reducing friction in the piston rings and
various other parts.
CO2 Emissions comparison
Nissan Peugeot Mitsubishi
New SX4
Qashqai 3008 ASX
Petrol 2WD
Petrol 2WD Petrol 2WD Petrol 2WD
5MT with
5MT without 5MT without 5MT with
stop/start
stop/start stop/start stop/start
CO2
emissions 125 144 155 133
(g/kg)
Engine
1586 1598 598 1590
capacity (cc)
Max output
88 86 88 86
(kW)

Transmission
5-speed manual transmission and continuously variable transmission (CVT) are available for the
petrol engine, and 6-speed manual transmission for the diesel engine. The auxiliary transmission
installed in the CVT widens the range of gear ratios for a great combination of acceleration and fuel
economy.

CVT Manual Mode

For the GLX, the CVT comes with a 7-speed manual mode operated by a paddle shift. In the Manual
mode, it automatically shifts up when engine speed reaches around 5500rpm, and shifts down at
around 1500rpm. Even with the shift in Drive position, you can activate manual mode by operating
paddle shift. In this case, it automatically returns to Drive mode if the accelerator pedal is kept at a
certain position for a certain duration (5-10 seconds, position and time vary depending on the shift
position).

X Fun X Efficiency X Comfort X Safety

Measures to promote greater fuel economy have been implemented throughout the vehicle from
the engine to the tyres. The high tensile steel body realizes high performance in all aspects of the
car including its handling, safety and NVH 20
Fuel Consumption

Fuel Consumption
Weight savings
The new SX4 body incorporates a large proportion of high-tensile steels for greater stiffness
and lighter weight. It is lighter yet stiffer than the current model despite the increase in size.

Kerb weight comparison

Nissan Peugeot Mitsubishi

New SX4
Qashqai 3008 ASX

Overall length
4300 4330 4365 4295
(mm)
Kerb weight
1085-1370 1310-1590 1539-1808 1345-1600
(kg)

Aerodynamics Low drag!

Ideal aerodynamics were pursued to ensure minimal drag,
achieving superior driving performance and fuel economy.

1. The structure inside the front grille has been optimized to 3

reduce unnecessary air intake. 4
1
2. The front bumper corners, fog lamp bezel shape of the wheel
surface have been optimized to smooth the airflow over the
sides of the body. 2
3. The door mirrors have a low-drag design.
4. The smooth roof line, the contours that draw inwards toward
5
the rear of the body and the aerodynamically efficient
contours on the rear end of the body help to smooth the
airflow over the back of the car.
5. Front strakes, an engine undercover and a main floor cover
have been added, and the bottom surface shapes of the
bumper absorbers and the muffler have been optimized.

Low-rolling resistance tyres

Newly developed tyres enhance fuel economy without lowering braking performance

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Safety

Safety
Higher safety performance for greater peace of mind

Airbags
A Front driver & passenger
C
B Side driver & passenger
A
B A C Curtain

D Knee Airbag
B

ESP

If the ESP detects wheel slip (for

instance, when the driver turns the
steering wheel sharply and/or the
road is slippery), it automatically
effects control over the engine
torque and brakes to suppress the
wheel slip and help the driver stay in
directional control.

Hill-Hold Control
Standard on GLX

A hill-hold control function makes hill-starts

easier by preventing the car from rolling
backwards when the driver switches foot from
the brake pedal to the accelerator pedal.

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Safety

Safety
Light and impact absorbing body Collision energy input

Suzuki’s Total Effective Control Technology (TECT) Energy transmission

has been implemented in the vehicle. TECT
efficiently absorbs and dissipates impacts from all
directions, making for a safe body that protects all
occupants through its high-strength cabin
structure. It is the pinnacle of Suzuki’s unique
technology that simultaneously saves weight and
improves safety

Pedestrian protection
The body has been designed to absorb impacts and reduce injuries to pedestrians in the event of
an accident.

Impact absorbing parts:

1 Bonnet panel
2 Bonnet hinges
3 Wipers
4 Cowl top panel
5 Front bumper

X Safety
Various safety equipment helps to prevent accidents and protect people in the event of an
accident, giving the driver confidence. The lightweight body is also designed to alleviate injuries
to occupants and pedestrians
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Accessories

Accessories

Accessory Alloy wheels

Wheels shown above are factory

option wheels (17”polished alloy
wheels)

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Comparison

Comparison
With previous model

ENGINE

Petrol engine

WEIGHT

Petrol model

Diesel model

4WD SYSTEM

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Comparison

Comparison
With previous model

ENGINE

Petrol engine

INTERIOR LAYOUT

CAPACITY

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End

End
This concludes the SX4 e-learning module.

for your participation

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