Case Analysis Deliverables

 MS Power point Presentation covering the Management

Dilemma and Management Response along-with
answers of the case questions
 Report in MS Word in hardcopy form mentioning
detailed Case Analysis with all necessary facts / figures
relating to Management Dilemma and associated actions
with Management Response as well as with the Case
Questions
 Management Dilemma
The absence or presence of a concept in the case relating
to the relevant chapter. Pls remember effects such as
employee turnover or loss of sales are not dilemma
instead are consequences of the problem.
All associated facts and figures mentioned in the case
which support the dilemma be mentioned
 Management Response
Action or procedure adopted by management in the case
or possible solution proposed by you.
Mentioning action such as External recruiting is not
sufficient, action be supported by relevant processes as
mentioned in the relevant chapter e.g. College recruiting
activities detail
Case 01: Jack Nelson’s Problem
Management Dilemma:
Absence of HR Strategy in the bank, leading to decline
in internal coordination and non-fulfillment of HR
needs of the organization, despite its increasing
business and size
Associated facts:
Lack of role clarity in individual jobs (e.g. Ruth
Johnson’s explanation regarding equipment she
operates)
No systematic orientation & training system
No Centralized hiring (e.g. each branch supervisor
was doing individual hiring whenever the need arose)
 Case 01: Jack Nelson’s Problem
Associated facts:
High Employee turnover
Lack of coordination between Home office and
branches in relation to employee matters
Network of 22 branches and Organizational strength
increase from 27 to 191 in 08 years
 Case 01: Jack Nelson’s Problem
Management Response:
Establish an HR department which should address HR
needs of the organization
Associated Actions:
Centralize recruitment for all branches through HR to
adhere to current business needs and future strategic
needs
Employee Advocacy issue will be addressed by new HR
department (where employees can easily report their
issues)
 Case 01: Jack Nelson’s Problem
Management Response (continued..)
JDs will be developed which will help in resolving
employee role clarity and support in formulating a
planned orientation and training program for ensuring
employee’s quick understanding of organizational
systems and individual job needs
HR department will review all existing HR systems in
the bank such as hiring, training, performance
appraisal and rewards to understand the causes of the
high employee turnover and take adequate steps in
solving each of the matters
 Case 01: Jack Nelson’s Problem
Q1. What do you think is causing some of the problems
in the bank’s home office and branches?
Ans1. Management Response addresses the question

6–9
 Case 01: Jack Nelson’s Problem
Q2. Do you think setting up an HR unit in the main office
would help?
Ans2. Yes, establishing an HR department will help in
resolving the matters. Benefits of HR department
formation are mentioned in Management Response
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What role should
the Internet play in the new HR organization?
Ans3. HR Unit’s Functions:
 All HR functions including recruitment, selection,
training, employee relations, health & safety,
compensation and performance appraisal,
 Perform Coordinative role between management and
employees to address business needs and employee
rights by exercising functional responsibility
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. HR Unit’s Functions (continued..):
 Provide Assistance and advise to line managers in
performing their HR responsibilities
 Develop High Performing Work Systems through
technology and effective HR practices as being utilized
in the industry
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Line Manager’s HR responsibilities:
 Placing the right person on the right job
 Starting new employees in the organization
(orientation)
 Training employees for jobs that are new to them
 Improving the job performance of each person
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Line Manager’s HR responsibilities (continued..):
 Gaining creative cooperation and developing smooth
working relationships
 Interpreting the firm’s policies and procedures
 Controlling labor costs
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Line Manager’s HR responsibilities (continued..):
 Developing the abilities of each person
 Creating and maintaining department morale
 Protecting employees’ health and physical condition
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internet’s role in the new HR organization:
Utilize any of the four ways to enhance performance:
 Self-service (provide user-friendly software
application to address employee’s administrative
HR needs such as applying for leaves, loans and
updating individual profile data personally )
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internet’s role in the new HR organization
(continued..):
 Call centers ( to record employee-related grievances
and can also dedicate full time interviewers for
interviewing on phone as well as utilize employee
background checks on phone)
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internet’s role in the new HR organization
(continued..):
 Productivity Improvements ( develop ratios through
human resource information system (HRIS) to assess
employee turnover rate, training days per employee ,
time to fill vacant position and other standard HR
metrics to assess HR effectiveness)
 Case 01: Jack Nelson’s Problem
Q3. What specific functions should an HR unit carry out?
What HR functions would then be carried out by
supervisors and other line managers? What should the
Internet play in the new HR organization?
Ans3. Internet’s role in the new HR organization
(continued..):
 Outsourcing ( give different HR activities relating to
employee selection testing, payroll and benefits
processing, trainings, etc.)
Thank You!