NO Severity Specific problem MO

1 CRITICAL Heartbeat Failure #N/A

2 MAJOR Clock Calibration Expiry Soon Cabinet

3 MAJOR Disconnected EquipmentSupportFunction

4 MAJOR FanFailure Cabinet

5 MAJOR File System Diagnostic Error PlugInUnit

6 MAJOR GeneralHwError HwUnit

7 MAJOR Gigabit Ethernet Link Fault GigaBitEthernet

8 MAJOR Loss of Tracking Synchronization

9 MAJOR NTP System Time Sync Fault TimeSetting

10 MAJOR NumberOfHwEntitiesMismatch EquipmentSupportFunction

11 MAJOR Packet Server Availability Fault PacketFrequencySyncRef

12 MAJOR PLMN Service Unavailable EUtranCellFDD

13 MAJOR Service Unavailable EUtranCellTDD

14 MAJOR Sync Reference PDV Problem Synchronization

15 MAJOR Synch Reference Not Reliable Synchronization

16 MAJOR TemperatureSensorFailure HwUnit

17 MAJOR Upgrade Package Corrupt UpgradePackage

18 MAJOR Suspected Sleeping Cell EUtranCellFDD
19 MAJOR Resource Allocation Failure EUtranCellTDD

20 MAJOR LicenseKeyMissing OptionalFeatureLicense

21 MINOR External Link Failure ENodeBFunction

22 MINOR HwFault AuxPlugInUnit=RRU

23 MINOR InconsistentConfiguration RiPort

24 MINOR Link Failure RiLink

25 MINOR PowerFailure AuxPlugInUnit

26 MINOR Remote IP Address Unreachable Sctp

27 MINOR Service Degraded EUtranCellTDD

28 MINOR GeneralSwError DeviceGroup=ru

29 MINOR RF Reflected Power High AuxPlugInUnit=RRU

30 WARNING EnclosureProductDataMismatch Cabinet

31 WARNING Link Stability RiLink

32 WARNING SFP Stability Problem RiPort

32
 Probable Cause

LAN ERROR/COMMUNICATION ERROR

CLOCK_SYNCHRONISATION_PROBLEM

EQUIPMENT_MALFUNCTION

EQUIPMENT_MALFUNCTION
DISK_PROBLEM

EQUIPMENT_MALFUNCTION

LOSS_OF_SIGNAL

REPLACEABLE_UNIT_PROBLEM

CLOCK_SYNCHRONISATION_PROBLEM

CONFIGURATION_OR_CUSTOMIZING_ERROR

UNAVAILABLE
UNAVAILABLE

UNDERLYING_RESOURCE_UNAVAILABLE

CLOCK_SYNCHRONISATION_PROBLEM

CLOCK_SYNCHRONISATION_PROBLEM

EQUIPMENT_MALFUNCTION

FILE_ERROR
THRESHOLD_CROSSED
CONFIGURATION_OR_CUSTOMIZING_ERROR

CONFIGURATION_OR_CUSTOMIZING_ERROR

LINK_FAILURE

EQUIPMENT_MALFUNCTION

CONFIGURATION_OR_CUSTOMIZING_ERROR

EQUIPMENT_MALFUNCTION

POWER_SUPPLY_FAILURE
unreachableIpAddress: *10.159.59.81 (sample IP
Service MME)

PERFORMANCE_DEGRADED

SOFTWARE_ERROR

REFLECTED_POWER_TOO_HIGH
CONFIGURATION_OR_CUSTOMIZING_ERROR

LINK_FAILURE

SFP RX-LOW_PWR alarm

 _
X
L
:
c
o
Cause/AdditionalInfo Service Impacted l
d

r
e
Power Failure, DUS problem, Transport problem, OAM IP wrong YES s
t
a
r
The Alarm is secondary Alarm, will raise along with other primary alam such as: t
Packet Server Availability Fault, Synch Reference Not Reliable. If both Packet o
YES
Sync Ref are "UNAVAILABLED", this "Clock Calibration Expiry Soon" will be n
raised.
1
9
Lost contact with the node that controls external alarms, power and climate HW, -
NO
cabinetIdentifier F
e
N/A NO b
,
Result: /c nok, /d ok NO d
o
u
b
e
This alarm is raised if there is a hardware fault in a support system unit. The c
alarm indicates that the unit must be replaced, there is an unrecoverable NO h
hardware fault e
c
k
t
h
Autonegotiation Failed to Meet Minimum Requirements NO e
a
l
This Alarm will impacting Services if both SyncReference a
(Synchronization=1,PacketFrequencySyncRef=1 & r
Synchronization=1,PacketFrequencySyncRef=2) having "Loss of Tracking". This NO (If have standby)m
quite related to transport bandwidth which also simillar symptom impcating
"Sync Reference PDV Problem" Alarm. Related Link towards PTP Servers r
a
i
s
e
a
NTP sync alarm Message: NTP general problem NO
g
a
i
n
SAU, SCU, PDU that is not configured detected NO
o
NO (If have standby)r
n
UNAVAILABLE YES (if both o
"PacketSyncRef" t
DISABLED)
The Alarm is secondary Alarm, will raise along with other primary alam such as:
Packet Server Availability Fault, Synch Reference Not Reliable. If both Packet YES
Sync Ref are "UNAVAILABLED", all EUtranCellFDD will "DISABLED" and this
"PLMN Service Unavailable" will be raised.

The Alarm is secondary Alarm, will raise along with other primary alam such as:
Hw Fault, No Connection, Inconsistent Configuration, PowerFailure, Current Too YES
High

This Alarm will impacting Services if both SyncReference

(Synchronization=1,PacketFrequencySyncRef=1 &
Synchronization=1,PacketFrequencySyncRef=2) having "Sync Reference PDV NO (If have standby)
Problem". This quite related to transport bandwidth which also simillar
symptom impcating "Loss of Tracking" Alarm. Related Link towards PTP Servers

UNAVAILABLE NO (If have standby)

The alarm is raised when an RBS is configured with an external fan group, and NO
the Support Control Unit (SCU) temperature sensor function reports a fault

UNAVAILABLE NO (if different UP)

Drop in RRCs YES
No available carrier path ,adjacent filter branch not available YES

Depends on which License Key YES / NO

X2 link problem to one or several neighbouring eNodeBs NO

Not functional carrier HW resources (Mixed Mode). (This alarm will raised the YES
secondary alarm: "Service Unavailable").

Either the CPRI cable is wrongly connected or there is a configuration fault YES

Not in operation, additionalData: id 1, unitId 1, portNo 0, cause BER LOS (Mixed YES
Mode)

Incoming power supply failure to RU/RRU YES

Fault in remote node or fault in IP network NO (If MME Pool)

The Alarm is secondary Alarm, will raise along with other primary alam such as:
Hw Fault, No Connection, Inconsistent Configuration, PowerFailure, Current Too NO
High
Timeout when trying to access radio. (This alarm will raised the secondary YES
alarm: "Service Degraded").
The alarm is raised when the measured RF reflected power in the radio unit
exceeds a predefined threshold. (This alarm will raised the secondary alarm: NO
"Service Degraded").
The Cabinet managed object is empty or if the attribute NO

Temporary not in operation, additionalData: id 1, unitId 1, portNo 0, cause YES

version/revision mismatch(10) (Mixed Mode) The alarm is currently toggling

A measured SFP condition is below/above a threshold value. NO

 Method of troubleshoot (Combination between Experienced & Alex/CPI)

Check the transport part

If transport part OK, check VLAN IP OAM
If all above ok, Check on site and troubleshoot on the physical hardaware / connection,

Clear the primary alarm, this alarm will be ceased

Refer to CPI as attached:

Check Fan Unit at site

Cold Restart DUS (if the alarm remain, change DUS)

1.Identify and restart the faulty board or unit. See Restart Board for instructions.
2.Check that the alarm has ceased.
3.If the alarm remains, identify and lock the faulty board or unit. See Lock Board for instructions.
4.Replace the faulty board or unit.
See Replacing Alarm Units, Replacing Control Units, Replacing Power Units or Replacing EMU for
instructions.
5.Unlock the board or unit. See Unlock Board for instructions

configuredSpeedDuplex must be equal/match with actualSpeedDuplex

Try to reset "Loss of Tracking" on impacted

TransportNetwork=1,Synchronization=1,PacketFrequencySyncRef

"get ntp", check the Ntp Server Ip Address. For LTE Phase-1 and Phase-2, the Server-1 IP is
(10.200.170.116) & Server-2 IP is (10.203.178.165). If wrong IP, do change the IP address. Alarm will be
ceased. In normal condition, ,NtpServer=1 service status is "6 (SYSPEER)" and NtpServer=2 service
status is "4 (CANDIDATE)". Or Either one NtpServer service status is "6 (SYSPEER)".

Need to check on site. Check on EPC Bus cable to SAU, SCU, PDU

Check both IP adressed of PTP Server are correct (follow ATND). If all IP and VLAN address are correct,
need to check on Transport (PDH, SDH, ME, PE Router) and NTP Server it self (Hardware/Software)
Clear the primary alarm, this alarm will be ceased

Clear the primary alarm, this alarm will be ceased

Warm Restart DUS and if not cease, check transport bandwidth bottle neck

Check both IP adressed of PTP Server are correct (follow ATND). If all IP and VLAN address are correct,
need to check on Transport (PDH, SDH, ME, PE Router) and NTP Server it self (Hardware/Software)

1.Check if the SCU is equipped with an external temperature sensor.

a.If it is, replace the external temperature sensor as instructed in Replacing Fans and Climate Units, and
then restart the SCU as instructed in Restart Board.
b.If it is not, replace the SCU as instructed in Replacing Control Units.
2.Check that the alarm has ceased

Delete the corrupted upgrade package (make sure not the current UP)
LOCKED Impacted Cell for 8 seconds and UNLCOKED it
Restart impacted RRU/RU or DUS Warm Restart

Instal complete LKF / inject optional required LKF. Always check "st cell & ue print -admitted"

Tunnelling Issue in ME Transport

Restart RRU, check "st cell", if still not up, check "cabx", can see normally RRU faulty

Check configuration, cabx and probably need to check on site on the RiLink connection between DUS -
RRU
Restart impacted RRU/RU. If "No connection with
ManagedElement=1,Equipment=1,AuxPlugInUnit=RRU-1", then need to check on site on the
RiLInk/SFP's connection between DUS-RRU
Related to "Heartbeat Failure", need to check RU & DU power at site

Check on MME IP Service, S1_MME Vlan. All good, its more towards Transport issue (SCTP)

Clear the primary alarm, this alarm will be ceased

Restart impacted RRU

Need to check on site, due to problems in the antenna cable or in the RF connector
set Equipment=1,Cabinet=1 productData, or if product data not available, copy from 3G product data

Restart impacted RRU/RU. If "No connection with

ManagedElement=1,Equipment=1,AuxPlugInUnit=RRU-1", then need to check on site on the
RiLInk/SFP's connection between DUS-RRU
Possible SFP module malfunction which can lead to reduced bit rate, erroneous data, or laser failure.
Check on-site
NO Specific problem CRITICAL MAJOR MINOR
1 Heartbeat Failure 1
2 Clock Calibration Expiry Soon 1
3 Disconnected 1
4 FanFailure 1
5 File System Diagnostic Error 1
6 GeneralHwError 1
7 Gigabit Ethernet Link Fault 1
8 LicenseKeyMissing 1
9 Loss of Tracking 1
10 NTP System Time Sync Fault 1
11 NumberOfHwEntitiesMismatch 1
12 Packet Server Availability Fault 1
13 PLMN Service Unavailable 1
14 Resource Allocation Failure 1
15 Service Unavailable 1
16 Suspected Sleeping Cell 1
17 Sync Reference PDV Problem 1
18 Synch Reference Not Reliable 1
19 TemperatureSensorFailure 1
20 Upgrade Package Corrupt 1
21 External Link Failure 1
22 GeneralSwError 1
23 HwFault 1
24 InconsistentConfiguration 1
25 Link Failure 1
26 PowerFailure 1
27 Remote IP Address Unreachable 1
28 RF Reflected Power High 1
29 Service Degraded 1
30 EnclosureProductDataMismatch
31 Link Stability
32 SFP Stability Problem
Grand Total 1 19 9
WARNING Grand Total
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1 1
1 1
1 1
3 32
Count - Specific problem Severity
MO CRITICAL MAJOR MINOR WARNING Total Result
AuxPlugInUnit 1 1
AuxPlugInUnit=RRU 2 2
Cabinet 2 1 3
DeviceGroup=ru 1 1
ENodeBFunction 1 1
EquipmentSupportFunction 2 2
EUtranCellFDD 2 2
EUtranCellTDD 2 1 3
GigaBitEthernet 1 1
HwUnit 2 2
OptionalFeatureLicense 1 1
PacketFrequencySyncRef 1 1
PlugInUnit 1 1
RiLink 1 1 2
RiPort 1 1 2
Sctp 1 1
Synchronization 3 3
TimeSetting 1 1
UpgradePackage 1 1
#N/A 1 1
Total Result 1 19 9 3 32