RAX device group General SW Error alarms

Yes Ensure that the

board is correctly
Clear TT
installed and check
cables connectivity
and check if alarm
cleared
NO

Yes
Hard rest DU board

Yes NO
Plug out and then plug
in DU board and check
if alarm cleared

Yes
Replace affected Swap
Issue
DU board
shifted DU board
RET

NO NO

Call the Back

office

3G3G3GLOSS
LossLossOFof TRACKING
Tracking
of tracking alarms
 Yes Ensure that the
board is correctly
Clear TT
installed and check
cables connectivity
and check if alarm
cleared
NO

Yes
Hard rest DU board

Yes NO
Plug out and then plug
in DU board and check
if alarm cleared

Yes
Replace affected Swap
Issue
DU board
shifted DU board
RET

NO NO

Call the Back

office

RET NOT Cascaded RETs Elec. Tilt out of

No Connections RET Failure HW Fault
calibrated Issuesded rage
 LTE RET Alarms

Yes NO
Issue resolved HC the connectivity
Clear TT between the RU the
RET &TMA and check if
alarm cleared

Swap RET Cable

Yes
Replace the and check if alarm
affected cable shifted

NO

Swap RET and

Replace the Yes check if alarm
affected RET shifted

NO

Swap the relevant TMA

Replace affected Yes
and check if alarm
TMA
shifted
RET
NO

Swap the affected R/

Replace the Yes
RUW and check if
affected R/ RUW
alarm shifted

NO
 Yes Hard Reset the affected
R/RUS (plug out and
then plug in) and check
if alarm cleared

NO
Yes
Swap the fiber
Replaced the
cable and check if
affected fiber cable
alarm shifted

NO

Swap one by one

Yes outdoor/indoor SFP, RRU power
Replace the affected cable & connectors, circuit
unit breaker, TMA, outdoor Jumper
cables and check if alarm
shifted

NO

Call the Back

office

`Please note that SFP/Fiber swapping is not recommended

from Filed perspective and should be the last option, as it was
rarely found to be the issue.
 RX diversity

Yes HC for feeders /

Issue resolved
jumpers/Connectors and
Clear TT
check if alarm cleared

NO

Yes NO Swap Jumper /

Check the IDB and make
Feeder
sure for MSMM and
check if alarm cleared

Yes
Replace affected
Alarm
jumper/feeder shifted
NO

Swap TMA

Yes
Replace the affected Alarm
TMA shifted

NO

Call BO

LTE RRU HW fault

 NO
Is the Affected R/RUS part of Hard Reset the affected
the FCO HW which needs R/RUS and check if alarm
replacement? cleared

NO
Yes

Replace the Affected Swap the R/RUS cables

R/RUS Yes

Is the Alarm
Shifted?
Is the Cell
Stable and Yes NO
started carrying
traffic?

Replace the Digital Cable Swap the affected

of the Affected R/RUS R/RUS

Yes Is the Alarm

Shifted?
Yes
NO
NO
Replace the Affected
R/RUS
Issue resolved
, Clear TT
Yes
Is the Cell
Stable and
started

NO

Call the Back office