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Unit 14 - Assignment 2
All of this assignment should be in your own words. This assignment
also involves lot of internet research, for each section informed by
your research you need to provide a link for it
e.g.
Hard Drive troubleshooting reference:
http://www.pcworld.com/article/116583/article.html
Unlike most assignments, I’m ok with you using bullet points for task
3 when you feel it’s appropriate to.
Task 1 (outcome P2)
Read the brief provided by the client (See Assignment 2 - Client
Brief V1 on Classroom). Write an e-mail to your manager (Mrs
Aelwen Jones) to summarise the brief. Describe the purpose (e.g.
compatibility, increased capacity, increased speed, increased
reliability, software requirements, or network requirements) of
each of the requests made and state what the client requirements
are for this system.
This should be written like a formal business email.
Teachers Notes
For 2B.P2: in order to produce a plan for the installation and
maintenance of hardware in a technology system, learners must
first be able to understand and interpret the requirements from the
brief. Learners should be able to provide a description of the
purpose and ‘client’ requirements for installing and maintaining
hardware in a technology system. If it is to be upgraded, learners
will need to investigate the technology system to get an idea of its
current state of repair and of its capabilities. It is expected that
learners will ‘lift the lid’ of the technology system to maintain and
upgrade what is inside. For level 1, as a minimum, learners will
identify the ‘client’ req
Paste your work between these lines for P2
To: Elwyn Jones
Cc: Wrexham Employment Ceo office
Subject: Wrexham Employment Office Repairs
From: Logan Sharpe
Dear Mrs Elwyn Jones,
A company called Wrexham Employment is having trouble with
their computers, especially in Mr Alda’s office who is the CEO. The
computer in his office is randomly shutting down which is causing
him to lose work that was not saved, I believe this might be
because the computer has not been properly maintained. If the
computer is not properly maintained then it can fill up with dust
that will eventually cause the computer to overheat which triggers
the fail safe to close the machine down. The optical drive is also
not working properly, i'd suggest this is because of not being
maintained as well, although it could be a loose wire. These
problems can easily be fixed by cleaning the tower, including the
veins and fan, a cleaning disc in the optical optical drive might
work, if not then check for loose cables.
Mr Alda is also unhappy with the performance of his computer, he
is having problems with speed of boot up and opening
applications. These can be addressed with a few options:
● Increasing RAM
● Checking storage capacity and doing a defrag
● Possible CPU upgrade
● Possible solid state hard drive
There are also a few other things Mr Alda wants us to look at, he
needs a new scanner that will recognise handwritten notes, so a
scanner with optical character recognition is needed. Mr Alda
does not want a portable scanner, so a flatbed scanner is what is
needed.
They are upgrading the way they communicate over the internet
and want a website, however that is not what we do. They have
commissioned a 3rd party to install their network connections
which will be wired with the possibility of being wireless, the 3rd
party is not supplying a router or switch. The router needs to have
20 ports or a router and a switch with the same amount of ports,
this will be used for the whole office. The router needs to be an up
to date router that supports high speed wired and wireless
connections.
When the work is being done it needs to be done on site because
Mr Alda is wary his clients confidential data may be lost, this will be
remedied by doing a complete backup of everything before we
start and maintenance or upgrade. Mr Alda has an overall
budget of £400 - £500 which he does not want to go over so we
need to source the appropriate hardware that sticks to that
budget.
Yours faithfully
Logan Sharpe
IT Department
20056151@cambria.ac.uk
For 2B.P3: learners will plan the installation and maintenance of hardware in a
technology system. They should include:
● a list of installation and maintenance activities
● a description of internal hardware components and external hardware devices
● software resources they would need to carry out an upgrade, including the role of
the software and its relationship to the technology system and user
● a description of fault-finding tools and techniques to determine the hardware
faults (observation, diagnostic tools). They should also provide a test plan to cover
the installation and maintenance of hardware in a technology system, giving an
outline of the range of tests that they will perform once the technology system is
modified. The test plan should also clearly show how they would find system faults,
e.g. use of diagnostic tools and software.
For level 1, as a minimum, learners should produce a plan for the installation and
maintenance of hardware in a technology system. An outline plan would contain a
list of installation and maintenance activities to be carried out, and a list of hardware
components and devices and software resources needed for the upgrade.
Task 2 (Outcome P3)
1. Produce an action plan for installation and maintenance
work you will undertake on this technology system including:
A list of installation and maintenance activities (Hint: As well
Tools Required
● Anti Static kit including wrist strap, mat and packaging - This is
to stop any anti static frying the computer data
● Phillips crosshead screwdriver (a few sizes and a flat head) -
This is used to open up and close the case
● Compressed air - For cleaning the veins and ports
● Cotton buds - for cleaning
● Tweezers - for getting hard to reach places
● Clearing cloth - cleaning
● Isopropyl alcohol cleaner - optical drive cleaner
● Safety glasses - to protect eyes
● Paintbrush - to brush away dust
● Vacuum cleaner - to clean
● Cable ties various sizes - to keep cables away from things on
motherboard
● Tube of thermal paste - to reseat CPU
Backing up data
It is very important to backup all data because everything in the
computer can be replaced but data cannot. If you lose or corrupt
data the company you are doing work for will lose essential data
and will cost the company time and money trying to fix it, you will
also harm your reputation and you will be required to pay for any
damages. The backup needs to be on an external hard drive so
that it is safe, if you just back the data up to another place on the
computer that could still be corrupted.
Action plan - Installation Activities
(Hint: see Page 18 - 23 of the Unit 7 - installing Computer
hardware PDF)
e.g.
2. A description of fault-finding tools and techniques
(Hint: see Page 24 - 26 of the Unit 7 - installing Computer
hardware PDF, and see Testing Hardware Components - Ass
2.docx)
Utility Software
Windows comes with quite a few different utility softwares that
can be used to manage and check how the system is running.
Chkdsk
Chkdsk is prodimtely used to check for errors on the computers
disc, it can be used to identify and fix many common errors on
the hard disks, it does this by comparing the volume bitmap
with the disk sectors assigned to the file.
USB Analyser
USB analysers like the Beagle USB Protocol Analyzer are used
to measure how well a USB port is working on the computer
system, this can be useful for companies who need in-depth
information about the USB ports, although most people and
companies would not need this.
Runtime Analyser
A runtime analyser can be used to check how much of the
computer's resources a particular app is using. This can be
helpful if you are running multiple applications that are all using
high amounts of resources and slowing the computer down.
You can look at what applications you don’t need to be
running and close them by selecting them and clicking end
task. You can access the analyser by clicking control alt and
delete on your keyboard and selecting task manager.
See Trouble Shooting Example-Ass2.docx and see Page 26 - 29
of the Unit 7 - installing Computer hardware PDF).
This action plan is for your use and could be in the form of
a table or check-list.
Talk about general troubleshooting tips here, based on
the PDF
In the table troubleshoot all you are installing - AND the
things you are trying to fix through maintenance
Compon Troubleshooting description
ent Name
CPU ● Computer running slow
● Power on self test (POST)
● Check temperature
● Keep system clean
● Check loose cables
● Check heatsink
● Reseat with thermal paste
https://www.pcmech.com/article/processor-cpu-troublesh
ooting/
RAM ● Computer running slow
● Applications quitting
● Things not being saved correctly
● Check for beeps when switching computer on
● Computer turning itself off
● Blue screen of death
● Increase RAM
● Check computer displays correct amount of RAM
https://turbofuture.com/computers/5-Symptoms-of-a-RAM-
Problem-and-How-to-Fix-It
SSD ● Use CHKDSK feature
● Is the drive receiving power?
● Loose cables
● BIOS check
● Is the hard drive correctly formatted
● Replace / upgrade hard drive
https://helpdeskgeek.com/how-to/troubleshoot-a-failed-h
ard-drive/
Router ● Reboot router
● Check overheating
● Loose cables
● Reposition router
● Change channel
● Reset to factory settings
https://www.howtogeek.com/180235/how-to-troubleshoot-
wireless-router-problems/
Monitor ● Not turning on
● Flashing lights
● Overheating
● Check warranty
● Loose cables
● BIOS
https://www.dell.com/support/article/uk/en/ukbsdt1/sln155
134/how-to-troubleshoot-a-dell-desktop-monitor?lang=en
Scanner ● Loose cables
● Check power
● Update driver
● Does it scan properly
https://www.techwalla.com/articles/how-to-troubleshoot-t
he-scanner-on-an-all-in-one-printer
3.
A description of hardware components, devices and software
resources required for the upgrades (Hint: search google)
At this point you don’t have to justify any of the decisions you
have made, just list them. See “Class notes - Things to Install or maintain”)
Name of What are the parts for What software will I
Item need with this
hardware (E.g. for
testing or just to
make it work (e.g. a
driver))
Cpu Speed up boot times and Driver,
apps loading times. The Diagnostic
computer should run more
smoothly. The new CPU will
stop the overheating
problem.
SSD A larger SSD will allow more Driver, Disk
space on the computer and assessment tools,
a SSD will run quicker and Cache Acceleration
more efficient than an older
HDD
RAM Giving the CEO more RAM in CPU Z memory
his computer should stop the optimiser
computer from randomly
switching off, it will also help
run applications more
smoothly.
Monitor Giving the CEO a larger Driver, Activity
monitor will allow him to Monitor
multitask more easily with
more room to have multiple
apps open at once side by
side.
Scanner The new scanner will allow Driver, Document
the CEO to quickly scan and scanning, Windows
send digital documents. The fax and scan
CEO wants to convert OCR software
scanned documents into a
text file
Router The router will allow the office Driver,
computers not only to talk to Manufacturers
each other but to connect to program, HyperWRT
the outside world via the
internet. This allows them to
make a website
3.A test plan (when you have completed the job, how will
12 Monitor Does it turn on Should turn on Leave this
blank
Task 3 (Outcome M2)
Draft another e-mail to the client (Mr Alain Alda) to explain what
work you will undertake and what possible alternatives there are.
Explain why you are taking the actions you have decided on and
why alternative ideas for installing and maintain hardware have
been discarded.
(Hint: This is where you can talk about alternatives in terms of
technology, for example if you wanted to make the computer
faster there are several ways to do it (Processor, RAM, SSD,
Change of operating system) why have you picked the option you
did?.
This is where you should talk in some detail about the nature of
components, bear in mind that the ‘client’ might not know a great
deal about technology.
Use This file on Classroom for help “Class notes - Things to Install or maintain”,
and also look again at “Assignment 2 - Client Brief V1”
Teachers notes:
For 2B.M2: learners should consider alternative ideas for an upgrade within
their plan. For example, in a scenario to increase the performance of a
technology system, the alternatives to achieve this could include increasing
the memory, swapping the processor or replacing magnetic hard disk drives
for new solid state disk drives
To: Alain Alda
Subject: Wrexham Employment Office Repairs
From: Logan Sharpe
Dear Mr Alain Alda
After reviewing your office equipment and looking at the
problems you have been experiencing I have some
recommendations for the upgrades I believe you should make to
make your technology setup fit for purpose.
The first thing I will do is take the computer apart and give it a
good clean, dust and debris can be one of the reasons your
computer is overheating and randomly shutting itself down. This
happens because the dust can collect around important areas
like air vents that need to be kept clear to keep the computer
cool.
You are having problems with the speed of your computer, there
are a few options that can fix this including upgrading the
processor, RAM, hard drive or even changing your operating
system. I don’t think a change of operating system is needed
because you are already running the latest version of Windows,
and all the applications you have are set up to work with this
operating system. I will be upgrading both your processor, RAM
and hard drive.
The first thing I will upgrade is the processor, this is arguably the
most important part of the computer, it is essentially the brains that
sends out the signals to everything to get them to work. Having a
faster CPU will make your computer faster overall, but having a
new CPU, RAM and SSD installed together will drastically increase
your computer's performance compared to upgrading the CPU
alone. The type of CPU I will install will depend on the
motherboard in your computer, not all CPUs will work, but I will
check this before any installation.
The second thing I would upgrade is the RAM, this is the memory
of the computer which means it holds things in its memory ready
to be used again in an instant. This becomes relevant when you
have multiple applications open at once and like to multitask, with
a lower amount of RAM the more applications you have running
at the same time, the slower your computer will feel especially
when opening up more applications. You are also having a
problem with the amount of time it takes to boot up your
computer, adding more RAM will also help with this as well.
The final internal change will be the hard drive, this is the main
storage in your computer, it holds everything from the applications
to all your files and folders. The one you have at the moment is a
200GB sata hard drive, 200GB is not a bad amount of storage to
have so I wouldn’t mind keeping the same amount of storage
although I would upgrade to a higher amount if the budget allows
because files are getting bigger so you may need more space to
keep them. The main reason I want to change is that these types
of hard drives had internal moving parts and are mechanical and
will wear out at some point. The new version I want to install is a
solid state drive which has no internal moving parts, this makes
them faster than the one you have which will further increase the
speed of your boot up time and will also copy files and folders
over faster. These are more expensive than the older hard drives
and because they are new we also don’t know exactly how long
they will last but I believe they are a good investment.
The external upgrades are to the scanner and monitor, at the
moment you have a handheld scanner which is not suitable for a
busy office because they are not reliable when it comes to speed
and they are more awkward to scan than a flatbed scanner. The
new scanner will be an OCR scanner which means that it will be
able to identify the words on the paper that you are scanning and
they turn them into a Word document that you are able to edit. I
would also change your monitor for a more modern larger one, a
larger monitor will allow you to more easily multitask by taking
advantage of the larger real estate of the screen.
Hopefully, you are okay with these upgrades, if you have any
questions please feel free to contact me.
Logan Sharpe
IT Department
20056151@cambria.ac.uk
Task 4 (Outcome D2)
Draft a further e-mail to your manager to justify your final
decisions. Explain how the technology system will fulfil the stated
purpose and ‘client’ requirements; describe the impacts of any
constraints on your plan.
(Hint: This is where you can talk about alternatives in terms of
pricing and any other constraints you can think of, why did you
choose to maintain rather than install? why did you pick one
component over another? The Wiki you created should help with
this as should ”Class notes - Things to Install or maintain on Classroom
should give you some ideas for this. I would expect some research
included with this answer.
For this answer I would expect a table with components you have chosen and the
prices of each. At the bottom of this I would expect a total which is within the price
constraint (If not I will expect a very good argument for why not). Then I would
expect to see a discussion about each component and why you chose that
particular one.
For example let's say I was asked to buy a webcam as part of a larger budget. The
client wants the webcam to have video meetings with staff at other sites.
Between the 3 webcams I am going to pick the second one:
Gucee HD80 1080P 2.0MP £5.59
http://www.miniinthebox.com/gucee-hd80-1080p-2-0mp-digital-high-definition-web
cam-with-dual-digital-microphone_p733563.html?currency=GBP&litb_from=paid_ad
words_shopping
MICROSOFT LifeCam HD-3000 £20.13
http://www.currys.co.uk/gbuk/computing-accessories/computer-accessories/webc
ams/microsoft-lifecam-hd-3000-09964903-pdt.html?gclid=CJHvpc75n8oCFUNmGwo
dVdcK9g&srcid=198&cmpid=ppc~gg~~~Exact&mctag=gg_goog_7904&s_kwcid=AL
!3391!3!75234135859!!!g!110895715220!&ef_id=VpKs5AAAAK8EJPph:20160110191225:s
LOGITECH Pro C920 Full HD Webcam £59.99
http://www.currys.co.uk/gbuk/computing-accessories/computer-accessories/webc
ams/logitech-pro-c920-full-hd-webcam-12236018-pdt.html?gclid=CKqAnbX5n8oCF
Q_gGwodNyEBVg&srcid=198&cmpid=ppc~gg~~~Exact&mctag=gg_goog_7904&s_
kwcid=AL!3391!3!75234135619!!!g!95760916884!&ef_id=VpKs5AAAAK8EJPph:20160110
191132:s
The question will be why? This will be a combination of features I feel are most
important to the client vs the price constraint. In your answers I would expect to see
you justify your choices by talking about features and comparing cheaper and more
expensive alternatives.
For 2B.D2: learners should justify decisions in their plan, explaining why they
have chosen different hardware components, fault-finding tools and
techniques while rejecting others, making reference to the given purpose
and the ‘client’ requirements. Learners must also think about constraints, e.g.
the availability of tools and hardware and whether or not this will have an
impact on maintaining the hardware in a technology system. If it does, are
there any alternatives for modifying the technology system to meet the same
requirements? For example, if the ‘client’ requires an 80 GB hard disk drive
but the only size available is 160 GB, consideration of this would be sufficient
to cover the requirements.
Paste your work between these lines for D2
To: Elwyn Jones
Cc: Wrexham Employment Ceo office
Subject: Wrexham Employment Office Repairs
From: Logan Sharpe
Dear Mrs Elwyn Jones,
As you are aware I have been set the task of solving our client Mr Alda’s
computer problems. Here I will set out exactly what I will be upgrading and
maintaining giving my reasons for doing so, I will also explain how I feel I have
met the brief that I was given.
Below is a table of the components I am upgrading with prices to show that I
have stayed within the price constraint. I have also included alternative
hardware that I chose not to install, later I will explain my reasons for choosing
each component.
Hardware Name Price Did I choose Total
it?
Processor Intel Core-i3 £96.57 No
4170
Total £496.59
Processor
The reason I chose the i5 processor over the i3 came down to price vs power,
the i5 was only £45.75 more expensive than the i3, the i3 has a higher
processor base frequency at 3.70 GHz than the i5’s 3.50 GHz, but the i3 is only
dual core compared to the i5’s quad-core. Having a quad-core means it
can do more things at the same time than a dual-core, so multitasking is
better. The i7 was £84.00 more expensive than the i5 I chose, this was the
main reason I didn't choose it because it would have been almost half my
budget on just the processor. If I had more money I would have chosen this
option because even though it has the same amount of cores it has double
the amount of threads than the i5 which would have allowed it to a lot more,
however, this would be overkill in this PC considering what they will be using it
for.
RAM
The reason I chose 8GB of RAM instead of 4GB was because I don’t feel like
4GB is enough in a computer that will be running multiple programs at once
in a busy office, I would say 8GB is a standard amount for a new computer
even though it is double the price of the 4GB I feel it is necessary. 16GB, on
the other hand, I don’t think is needed for the type of work they are going to
be doing, it is also nearly double the price of the 8GB and I think it would not
be used to its full potential. The 8GB I install will be 4 times the amount of RAM
they started with which means they should still see a substantial difference.
Hard Drive
In an ideal world without budget constraints I would have chosen an SSD
instead of the HDD I chose, with the benefits the SSD has over the HDD like
boot up speed and having no moving parts it would have been an ideal
choice, however with the budget constraint I had I did not feel like the price
which was 3 times more expensive than the one I chose but with half the
amount of storage was worth it. The office uses databases which are ever
expanding so a large hard drive is necessary, this is one of the reasons I did
not choose the 500GB SATA hard drive, another was price, the 1TB HDD I
chose was only £2.01 more expensive for double the amount of storage.
Finally, the HDD I chose had double the amount of cache at 64MB
compared to the 32MB of the 500GB one.
Scanner
The scanner I chose I felt was more suitable for a busy office compared to the
portable one from Amazon. The price between the two is not a huge amount
but the one I chose seems easier to use and more like a normal flatbed
scanner, the Amazon one is more like a document reader. The more
expensive one was not chosen because of price, the £212.99 price tag
meant that it was not a viable option given that the maximum budget is
£500.00.
Monitor
I chose the 21.5” HD monitor over the cheaper one because I felt like if we
are buying a new monitor it should be an upgrade from the one they have
got, so this meant it should at least be HD, the cheaper one is too close to the
one they already have and is also only £9.78 cheaper so it would not make
sense to chose it over the HD version just to save that amount of money. I did
not choose the 27” HD monitor because I don't think an office computer
needs such a big screen, they are already going from a 19” to a 21.5” which
will help when multitasking, so I did not see the need to upgrade to the 27”
even though it is not that much more expensive.
Switch
The client wanted either a router with 20 ports or a 20 port switch and a
router, I decided to buy them separately. The 24 port switch I chose was
£204.95 cheaper than an alternative 24 port switch, which considering the
budget is a huge amount. The cheaper one I chose has all the necessary
ports the client asked for and is also capable of gigabit ethernet which I feel
is everything the office needs.
Router
The router I chose cames with the brand new Wi-Fi standard — 802.11ac
which the cheaper one does not, the more expensive one does but why
spend extra money for the same thing when the budget is so tight. The one I
have chosen also supports older wireless protocols which mean not only am I
future proofing the office by choosing a router with the latest standard I am
also making sure that any older devices will still work.
Maintenance
I chose to maintain the actual computer case instead of getting a new one
because all it needed was a good clean from all the debris and dust that
had gathered. I will be doing the same for the power supply unit and the
heat sinks, I will use compressed air to clean them and make sure they are
okay. Another thing I have chosen to maintain instead of buying new is the
DVD drive, all it needed was a cleaning disk to be inserted and for it to have
a good clean.
I hope you are satisfied I have covered everything the client needs and have
kept within budget.
Yours faithfully
Logan Sharpe
IT Department
20056151@cambria.ac.uk