QUESTIONNAIRE

A STUDY ON EMPLOYER-EMPLOYEE RELATIONSHIP

PERSONAL DATA

1. Name :

2. Age

a. 21 – 25  b. 26 – 30  c. 31 – 35 
d. Above 35 

3. Sex

a. Male  b. Female

4. Years of experience

a. Below 5  b. 5 – 10  c. 11 – 15 
d. Above 15 

7. Designation / Grade ------------------------------------------------------------------------

9. Are you satisfied with present job?

a. Highly satisfied  b. Satisfied  c. Normal 

d. Dissatisfied  e. Highly dissatisfied 

10. What is your opinion regarding the facilities provided in your company?

a. Highly satisfied  b. Satisfied  c. Normal 

 d. Dissatisfied  e. Highly dissatisfied 

COMMUNICATION – I

1. How are you informed of what goes on in the organization pertaining to

your interest and job?

a. Well informed  b. Sometimes informed 

c. Not informed 

2. How are your views communicated upwards?

a. Well b. Only at times  c. Not at all 

3. Does the superior communicate every thing about your work to you on time?

a. Yes  b. No 
4. Is the present communication system / pattern comfortable for you?

a. Yes  b. No 

5. Is the suggestion system / pattern comfortable for you ?

a. Yes  b. No 

6. Is departmental section meetings often held?

a. Yes  b. No 

7. What are the barriers do you find to effective communication in your or

ganisation?

Less face to face communication Yes  No 

Semantic (language) barriers Yes  No 

Lack of trust Yes  No 

Inter personal barrier Yes  No 

GRIEVANCE SETTLING – II

1. Are you permitted to meet your superior and top management to settle
grievance step by step?

a. Always b. Sometimes  c. Not at all 

2. How patient your superior in listening to your problems?

a. Very patient  b. Somewhat  c. Dead card 

3. Have you got occasion to settle your grievance by passing your immediate
supervisor?

a. No occasion  b. Sometimes  c. Always 

4. Is arbitration available in your company?

a. Yes  b. No 

5. Is open door policy and opinion survey present ?

a. Yes  b. No 

6. Does the grievance procedure really help the employee to release the pentup
emotions?

a. Yes  b. No 

7. Is the incident closed with a sense of satisfaction on the part of everyone

immediately involved in the original complaint?

a. Often  b. Sometimes  c. Rare 

d. Never 

DISCIPLINE – III

1. How well do you know the rules regarding discipline?

a. Very well  b. Sometimes  c. Not at all 

2. How well do you think the disciplinary rules are applied in your company?

a. Applied on all occasions  b. Applied at times 

c. Not applied at all 

3. Is charged workers given an opportunity to present his witnesses?

a. Yes  b. No 

4. Do the workers have the right to cross examine management evidence ?

a. Yes  b. No 

5. Is the evidence of management taken on presence of charged worker?

a. Yes  b. No 

6. Does preliminary investigation and issue of charge sheets is part of the

discipline procedure?

a. Yes  b. No 

7. How does your company punish those who hurt / violate rules of discipline?

a. Suitably punished  b. Occasionally punished 

c. Ignored 
 INDUSTRIAL RELATIONSHIP DEVELOPMENT – IV

1. How is the mutual understanding between your views and company rules?

a. Good understanding  b. Fare understanding 

c. No understanding 

2. How is the relationship with your colleagues?

a. Cordial  b. Normal  c. Strained 

3. What is the extend of co-operation you get from your colleagues?

a. Desired extend  b. Adjustable c. No co-operation 

4. What is the rate of appreciation you get from your superiors for any good
work preformed?

a. Adequate appreciation  b. Less appreciation 

c. No appreciation 

5. When you approach your superiors?

a. They like it  b. Keep distance  c. They dislike it 

6. How does your superiors deal with you?

a. Formal authoritarian  b. Indifferent 

c. Take it easy type  d. Warm, yet task oriented 

7. How is your superiors help in your self – development ?

 a. very helpful  b. Not helpful  c. Discouraging 

8. How do you feel your involvement in your company activities and decision –
making?

a. Complete involvement  b. Little involvement 

c. No involvement 

9. Do you feel secure in your job?

a. Totally secured  b. Partially secured  c. In secured 

10. How much opportunity do you have to know your company plans and
policies all times and when changes occur?

a. Enough opportunity  b. Rare opportunity 

c. No opportunity 

11. Do you encourage your subordinates to give their views freely?

a. Very rare  b. Average 

c. No encouragement  d. No subordinates 

EMPLOYEE PARTICIPATION

1. Would you feel that there should be a scheme for workers participation in
management?

a. Yes  b. No 

2. Do you have any such scheme in your organization?

a. Yes  b. No 
3. Do you think the present forms of participation would help employee to
develop his personality?

a. Yes  b. No 