Documente Academic
Documente Profesional
Documente Cultură
Suggested Course
“Hi, I’m
Amanda.”
Goals and Tasks • How are they currently trying to meet this need?
• When and where would they use this service?
Environment
Concerns
How Can We Gather Persona Information?
• Make educated assumptions “But we don’t
have users yet —
• Conduct a focus group this is a new
product.”
• Interview current users
• Hire a third-party research team
Goals Concerns
A Pull Quote and Image
Pull quote
the Recipe
Image
“I only have a minute.”
Fictitious Name
Job Title
Demographics
Goals Concerns
Demographic Information
Fictitious name
the Recipe
Title
“I only have a minute.”
Walter Whalen
Dept. Manager at Wyatt Technology
Married with 2 kids Marital status
Goals Concerns
User Goals
the Recipe
“I only have a minute.”
Walter Whalen
Dept. Manager at Wyatt Technology
Married with 2 kids
Goals Concerns
• Read about the latest trends
• Share his knowledge
• Find peer reviewers
Goals
The User’s Concerns
the Recipe
“I only have a minute.”
Walter Whalen
Dept. Manager at Wyatt Technology
Married with 2 kids
Walter Whalen
Dept. Manager at Wyatt Technology
Married with 2 kids
Goals Concerns
• Read about the latest trends • Can I co-write articles?
• Share his knowledge • Can I read on my iPad?
• Find peer reviewers • Can I save articles?
Our Second User: June Leigh
Persona 2: June
“I want to make the next great discovery.”
June Leigh
Intern at DuPont
Single, no kids
Goals Concerns
• Follow her peers • Read articles from phone
• Get paid to peer review • Write articles from phone
• Read stories on polymer • Be alerted on new articles
Our Two Personas
a le n June Leigh
Wa l t e r Wh
e ch n ol ogy Intern at DuPont
at Wy a t t T
M an age r
Dept. Single, no kids
i t h 2 k i d s
M a r r i e d w
June Leigh
Intern at DuPont
a le n
h no kidschn lo gy
l t er W
Single, o
t Te
Wa e r a t Wya t
t . Manag s
Dep k i d
d w i th 2
Ma rrie
We’ve already started this
process by creating personas!
Building and Testing Each Feature
• Identify primary feature to build based on personas
• Understand why the personas need this feature
• Research how other people have solved this problem
• Sketch and/or wireframe our ideas
• Test our designs with users in our target audience
Walter’s Needs
“I only have a minute.”
Walter Whalen
Dept. Manager at Wyatt Technology
Married with 2 kids
Goals Concerns
• Read about the latest trends • Can I co-write articles?
• Share his knowledge • Can I read on my iPad?
• Find peer reviewers • Can I save articles?
June’s Needs
“I want to make the next great discovery.”
June Leigh
Intern at DuPont
Single, no kids
Goals Concerns
• Follow her peers • Read articles from phone
• Get paid to peer review • Write articles from phone
• Read stories on polymer • Be alerted on new articles
Finding Our First Feature to Build
• Users can easily find and read articles
• Users can publish and comment on articles
• Users need a dashboard with analytics
• Users need to purchase peer reviews
Low-fidelity
sketches are great
for exploring UI
concepts.
Wireframing Your Feature
Wireframes are a higher fidelity, clear communication of ideas.
Search
Categories
Two-column layout
Printed Wireframe Two
Sorting Search
Categories
Three-column layout
The Five-second Usability Test
Testing Results:
Nippe
Onda
Bandobashi
Tsurumi
Nakak Asson
Transfer station
Laogo
Mitsuzawa
Bashamichi
Tokaichibe
Gurmyoli Koyssu
Konanchuo
Izumi-Chuo
Mutsuura
Nagatsuta
Izmino
Maita
Yokohama
Minami Uminckoen
Nogishi
Taka Kishinekoen
Yokohamashiel-Line
Yamatae Iahkawacho Tokyu-Touyoko-Line
Tokyu-Denentoshi-Line
Nippe Ofuna
Kodomonokuni-Line
Seasaide-Line
Sachlura
Fukuura
Information Architecture Is All Around Us
• Exploratory
We know what we want, but we’re not sure where it is or how to find it.
• Unknown
We don’t know enough about what we’re looking for to know where to find it.
• Re-finding
Looking for content we’ve already seen.
Known Items
A-Z index
navigation
Search
Quick links
Exploratory
Navigation
Search
Related
information
Unknown
Simple Customer
language communication
Re-finding
Items you’ve
viewed
Start by Organizing Content Into Pages
My Reviewed
FAQ Inorganic
Reports
FAQ Organic w e d
Submit for e v i e
My R
a n ic Review R e p o r ts
Support Artic In o rg
les d
o a r
Da shb
Polymer Direct Messaging
Run this test with five to eight users, and then look
for correlating patterns.
Then, We Can Organize and Label the Piles
Support Pages Homepage Article Pages Dashboard Pages
My Reviewed
Contact Inorganic Direct Messaging
Reports
Submit for
Bio
Review
Polymer
These Are the Top-level Pages
Support Pages Homepage Article Pages Dashboard Pages
Contact My Reviewed
Inorganic Direct Messaging
Reports
Polymer
We Can Start Our Sitemap Here
Homepage
Link to the
homepage
Organizing Sub-content
Support Pages Homepage Article Pages Dashboard Pages
Support Homepage Articles Dashboard
My Reviewed
Contact Inorganic Direct Messaging
Reports
Submit for
Bio
Review
Polymer
Creating Our Sitemap
Homepage
My Reviewed
Contact Inorganic Direct Messaging
Reports
Polymer
Organizing It on a Page “So, how do we add the
secondary pages to
Homepage the site?”
My Reviewed
Contact Inorganic Direct Messaging
Reports
Polymer
Localized Navigation
Articles Dashboard Support
All Stories
Organic
Inorganic Polymer
Sidebar
Bio
navigation Polymer
Polymer Is Great!
Polymer is great, and here’s an article on why.
Read More
Synthetic Macromolecules
Macromolecules are really cool! Find out why.
Read More
Polymer in Biochemistry
Polymers in biochemistry — say whaaaaa.
Read More
Help Users Understand Where They Are
Articles Dashboard Support
active state
You Can Follow This Down the Sitemap
Homepage
Articles Dashboard Support
Content
All Stories
that will be
Organic
on all pages Polymer
Inorganic
Bio
Polymer Is Great!
Polymer Polymer is great, and here’s an article on why.
Read More
All Stories
Organic
Polymer
Inorganic
Bio Page title
Polymer Is Great!
Polymer Polymer is great, and here’s an article on why.
Read More
Synthetic Macromolecules
Macromolecules are really cool! Find out why.
Read More
Polymer in Biochemistry
Polymers in biochemistry — say whaaaaa.
Read More
Content Associated With Polymer
Articles Dashboard Support
All Stories
Organic
Polymer
Inorganic
Bio
Polymer Is Great!
Polymer Polymer is great, and here’s an article on why.
Read More
Synthetic Macromolecules
Macromolecules are really cool! Find out why.
Read More
Polymer in Biochemistry
Polymers in biochemistry — say whaaaaa.
Read More
Our Website’s Visual Hierarchy
Articles Dashboard Support
Persistent
All Stories
navigation
Organic
Inorganic
Polymer
Bio
Sidebar Polymer Polymer Is Great! Page title
navigation Polymer is great, and here’s an article on why.
Read More
Read More
A Real-world Hierarchy Example
Persistent
navigation
Page
content
The Benefits of Information Architecture
• Helps us organize our pages and create our navigation
• Helps users understand where they are and where to go
Level 2
Section Two: Navigation
Common Conventions in Navigation
“How can we
improve the
navigation?”
Common Conventions in Navigation
Site ID
Common Conventions in Navigation
Site ID
Top nav
Common Conventions in Navigation
Utility
nav
Site ID
Top nav
Common Conventions in Navigation
Utility
Search
nav
Site ID
Top nav
Descriptor Navigation
Descriptor navigation
enables users to quickly
start interacting with the
content that interests them.
Descriptor
navigation
Descriptor Navigation
Smashing Magazine separates
their content into topics of
interest, like coding, design,
Descriptor
mobile, and graphics. navigation
Descriptor Navigation
Descriptor
navigation
Task-based Verb Navigation
Verb-based
navigation
Verb-based
navigation
User-based Navigation
This helps users find
content based on
their needs.
User-based
navigation
User-based Navigation Example
User-based
navigation
Search vs. Persistent Navigation
Search vs. Persistent Navigation
Making It Easier to Find Articles
Filters
The Power of Tagging Filtering
Custom
search tags
Meta tags
Pagination
Pagination
Pagination in the Wild
Pagination
Tab Navigation
Tabs are see-evident, hard to
miss, and help clean up the
interface.
Tab navigation
Navigation Summary
• Top navigation standards help users find what they’re looking for.
• Descriptor navigation helps with page discovery.
• Use verbs in navigation for actionable links.
• Navigation links and search are equally important.
• Sorting and filtering help connect users to content (on the first page).
• Tabs can help clean up the page.
Level 3
Section One: Forms
People Need a Peer Review Form
Adding Labels and Placeholders to Inputs
The first thing we need to do is Home Dashboard Support
decide what to put in the form.
Let’s add all the content we
think we will need to the form.
I Need A Peer Review
First Name First Name Here
Number of People Needed How many people do you need to review this study?
SUBMIT
Our Peer Review Form
The zig-zag pattern of this form makes it
difficult to read.
“Oh, this is
much better!”
Only Ask for Necessary Information
You might want to get as much information
We already have
as possible — but if no one fills it out, the their name from
form becomes ineffective. the signup form!
Unnecessary
Information
Only Ask for Necessary Information
Now that we’ve simplified the form, it’s
much more attractive to fill out.
Using Optional Fields in Forms
Making fields required generally results in
users skipping optional fields.
Explicit choice
What to Consider When Creating Buttons
Large and
Younger and older users generally don’t have the motor skills to target easy to click
the mouse well, so buttons should be large and easy to click.
Large and
easy to click
Not as easy
Creating Clear Button Labels
Clear, actionable text
Try to avoid using confusing or cutesy terms. Links should be clear, and users should
understand what will happen after they click the link.
’
What to Consider When Creating Links
Clearly a
Always make sure you use the hand cursor when the user hovers over a link.
link
If you have this issue, you can use this CSS property.
• Never put text in an image. Screen-readers should be able to tell the user everything.
• Avoid low-contrast text on input fields.
• Make sure all fields are laid out in a logical order.
Accessibility on Our Web Forms
WAVE
wave.webaim.org/
Color Contrast Analyzer Tool
The Color Contrast Analyzer is a
Chrome extension that can be
downloaded for free from the
Chrome web store.
Good contrast
Level 3
Section Two: Homepage Design
What the Homepage Should Answer
Search by category
Taglines Explain the Service or Product
This is the tagline for Sketch 3
The purpose of a tagline is
to explain the service or
product that’s being offered.
Mottos Explain a Company’s Ethics
Mottos are typically associated with This is a motto
bigger brands and are more a
statement of company ethics than an
explanation of products and services.
Welcome Statements
Welcome statements are a complete, concise
explanation of the product or service that
Welcome statement Tagline
ensure the user is in the right place and
should continue exploring.
Creating Our Tagline and Welcome Statement
Tagline
Welcome statement
Prominently Displaying Signup and Sign-in
Up-to-date content
A “Top Stories” Section to Show Content Is Trending
Relevant content
Up-to-date content
We Need a Way For Users to Discover New Content
Newsletter signups
Adding a Newsletter Signup to Our Page
Newsletter signups
with a clear explanation of what you get when signing up!
Our Final Homepage
Steve Krug
Level 3
Section Three: Pricing Pages
Improving Our Pricing Page
Pricing Pages Should Influence User Decisions
Once people are interested
and engaged, we need to
present a clear, convincing
argument that nudges them
to take action.
Provide Clear, Straightforward Content
Offer content that answers
a person’s questions and
helps them make an
informed choice.
Recommended option
Next step
Describe the Benefits
People want to know what’s in it for them.
This might include extrinsic rewards like
money, rebates, or lifestyle benefits.
Intrinsic motivations
Reframe the Message
Anchor people toward a
specific choice,
persuade them through
scarcity, or use social
motivators, such as
social comparison or
social proof.
Testimonials are
great for this!
How Indiegogo Influences Decisions
Donation recommendations
are reinforced with
behavioral science
techniques, like social proof
(how many people have
pledged) and scarcity
(limited time).
Social proof
Scarcity
Pricing Pages Should Facilitate Action
After a person has made the
decision to act, the next step is
to help them follow through,
making the action as easy and
barrier-free as possible.
…a modal pops up
encouraging them to create
an account.
Important Things to Keep in Mind
The Paradox of Choice
Progressive Disclosure
Jakob Nielsen
Pricing details
Suggested Course
44px
44px
June Leigh
Intern at DuPont
a le n
h no kidschn lo gy
l t er W
Single, o
t Te
Wa e r a t Wya t
t . Manag s
Dep k i d
d w i th 2
Ma rrie