B66273L Vol2 PDF

56XX/Personas/662x/663x
Self-Service Financial
Terminal
Diagnostic Status Code
Notebook - Volume 2
B006-6273-L000
Issue 1
June 2009
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between NCR and the authorized possessor, and is not
sold.
Unless specifically authorized by NCR in writing, the

information contained in this document may be used only
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This document and the information contained within,
may not be duplicated or used in printed, electronic, or
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NCR and Personas are trademarks of NCR Corporation.
It is the policy of NCR Corporation (NCR) to improve

products as new technology, components, software and
firmware become available. NCR, therefore, reserves the
right to change specifications without prior notice.
All features, functions, and operations described herein

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prototypes. Therefore, before using this document,
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© 2009
By NCR Corporation
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All Rights Reserved

Federal Communications Commission (FCC) Radio Frequency
FEDERAL COMMUNICATIONS
COMMISSION (FCC) RADIO FREQUENCY
INTERFERENCE STATEMENT
This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15
of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when
the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause
harmful interference in which case the user will be
required to correct the interference at his own expense.
Canadian Class A Device Declaration

This digital apparatus does not exceed the Class A
limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the
Canadian Department of Communications.
Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A
prescrites dans le Réglement sur le brouillage
radioélectrique édicté par le ministère des
Communications du Canada.
NCR - CONFIDENTIAL AND PROPRIETARY

ATM Self-Service Diagnostic Status Code Notebook v
Federal Communications Commission (FCC) Radio Frequency
Information to User
This equipment must be installed and used in strict
accordance with the manufacturer’s instructions.
However, there is no guarantee that interference to radio
communications will not occur in a particular
commercial installation. If this equipment does cause
interference, which can be determined by turning the
equipment off and on, the user is encouraged to consult
an NCR service representative immediately.
CAUTION
NCR Corporation is not responsible for

any radio or television interference
caused by unauthorised modifications of
this equipment or the substitution or
attachment of connecting cables and
equipment other than those specified by
NCR. Such unauthorised modifications,
substitutions, or attachments may void
the user’s authority to operate the
equipment. The correction of interference
caused by such unauthorised
modifications, substitutions, or
attachments will be the responsibility of
the user.

vi ATM Self-Service Diagnostic Status Code Notebook
Revision Record
REVISION RECORD
Date Page Description

Nov. 2004 All New manual - created from
part of B006-6273-D Issue 5
Nov. 2006 35-73 Updated Cheque Processing
Module for CPM4
May. 2007 6-8 Add information for USB Coin
Dispenser
13-14 Add information for USB
Envelope Dispenser
15-17 Add information for USB-PPD
19-23 Updated Personal Cash
Deposit Module (Bunch Note
Acceptor)
40-80 Update information for
Cheque Processing Module 4
June 13 Amend USB Envelope
2007 Dispenser MStatus codes 100
& 101 to 80,81. Add MStatus
82.
15,16 Amend Envelope Depository
MStatus codes 100 & 101 to
80,81. Add MStatus 82.
17,18 Amend Envelope Depository
MData
84 Amend GBRU/GBNA MStatus
by adding value 83.
March 20-24 Updated M_Status and
2008 M_Data for Personal Cash
Deposit Module
41-44 Correct MStatus values by
amending text for status
values 5, 8, 9, 12, 15, 16, 17,
19, adding values 25-27, 46,
48-54
57-65 Replaced Error Code
Description tables with one
summary table
ATM Self-Service Diagnostic Status Code Notebook vii
Revision Record
Date Page Description

66-95 Add USB Scalable Cheque
Processing Module
July 2008 20-25 Add BNA 3 Series to Personal
Bunch Note Acceptor
42-44 Add USB Document
Processing Module
74 Minor update to USB Scalable
Cheque Processing Module
June 10 Updated M_Status 05 for SDC
2009 Envelope Dispenser
11 Updated M_Status 01 and 02
for P86 Envelope Dispense
13 Updated M_Status 01 and 02
for USB Envelope Dispense

viii ATM Self-Service Diagnostic Status Code Notebook
Preface
Table of Contents
Preface
This publication is Volume 2 of the NCR 56XX/Personas/

662x/663x Self-Service Financial Terminal Diagnostic Status
Code Notebook. It documents the M_STATUS and
M_DATA returned in error log reports or diagnostic
reports although the diagnostics tests themselves are
described in the 56XX/Personas Services Aids Mini
Manual (SAMM), (publication ID: FM-0547) or NCR
662x/3x ATMs Service Manual (publication ID: B006-
6606).

ATM Self-Service Diagnostic Status Code Notebook ix
Preface

x ATM Self-Service Diagnostic Status Code Notebook
Table of Contents
SDC COIN DISPENSER MODULE ............................................1
SDC COIN DISPENSER MODULE TI........................................3
RS232 COIN DISPENSER MODULE .........................................4
USB COIN DISPENSER MODULE ............................................6
MOTORISED CARD DISPENSER..............................................8
ENVELOPE DISPENSER ..........................................................10
ENVELOPE DISPENSER - Personas 86 ....................................11
ENVELOPE DISPENSER - USB ENVELOPE DISPENSER ...13
ENVELOPE DEPOSITORY (ALL TYPES) ..............................15
ENVELOPE DEPOSITORY TI ..................................................19
PERSONAL CASH DEPOSIT MODULE

(BUNCH NOTE ACCEPTOR) ...................................................20
DOCUMENT PROCESSING MODULE - ATM .......................26
USB DOCUMENT PROCESSING MODULE ..........................42
CHEQUE PROCESSING MODULE..........................................45
USB SCALABLE CHEQUE PROCESSING MODULE ...........70
GBRU/GBNA ..............................................................................99
PASSBOOK PRINTER .............................................................103
PAGE TURNING PASSBOOK PRINTER ..............................109
MONEY ORDER PRINTER.....................................................123
NOTES.......................................................................................125

ATM Self-Service Diagnostic Status Code Notebook xi
xii ATM Self-Service Diagnostic Status Code Notebook
SDC COIN DISPENSER MODULE
Table of Contents
M_STATUS
M_STATUS Meaning
00 Good, no error
01 Reserved
02 MEDIA_LOW one or more hoppers
indicating low coin
03 MEDIA_EMPTY one or more hoppers
empty
04 HOPPER_JAM a coin appears jammed
in a hopper
05 TRANSPORT_JAM a coin has not
appeared in transport and is assumed
jammed
06 TRANSPORT_BLOCKED transport
sensor was blocked when the dispense
command was received
07 SENSOR_FAIL a hopper appears to
have failed
08 HOPPER_FUSED a hopper fuse has
blown
09 Reserved
10 NOT_INITIALIZED coin low
thresholds not set up
11 TAMPER_DETECTED command sent
while tamper switch active
12 NOT_CLEARED command sent when
clear required
13 HOPPER_MISSING coins specified
from a removed hopper
14 DIAG_DISPENSE_ERROR dispenser
not racked out during a diagnostic
dispense

ATM Self-Service Diagnostic Status Code Notebook 1
M_DATA
Byte 0 - This byte returns the codes for the
firmware level commands:
01 - Dispense by position
02 - Dispense status
03 - Read counts
04 - Clear counts
05 - Set thresholds
06 - Get thresholds
07 - Clear
Byte 1
Bit 7 - Reserved (0)
Bit 5 - Tamper sensor (1 - tampering)
Bit 4 - Transport sensor (1 - blocked)
Bit 3 - Hopper 4 low sensor (1 - low)
Byte 2
Bit 7 - Hopper 4 LED malfunction
Bit 3 - Hopper 4 jammed
Byte 3
Bit 7 - Hopper 4 removed
Bit 3 - Hopper 4 fuse blown

2 ATM Self-Service Diagnostic Status Code Notebook
SDC COIN DISPENSER MODULE TI
SDC COIN DISPENSER MODULE TI
TAMPER INDICATION
The Tamper Indication test displays the status of the
CDM tamper indicator as five bytes of M_DATA:
M_DATA byte 0 - Dispenser status
M_DATA byte 1 - Hopper No. 1 status
M_DATA byte 4 - Hopper No. 4 status.
The status can be 00 - In

or 01 - Out

RS232 COIN DISPENSER MODULE
M_STATUS
M_STATUS Meaning
00 Operations successful
01 Communications failure
02 Coin low
03 Coin empty
04 Hopper jam
05 Transport jam
06 Transport blocked
11 Tamper detected
12 Not cleared
13 Cassette missing
20 Device inoperative
95 Turnaround error
M_DATA
Byte 0 - This byte returns command codes:
00 - RESET
01 - DISPENSE_BY_POSITION
02 - GET_STATUS
03 - READ_COUNTS
04 - CLEAR_COUNTS
07 - CLEAR
Byte 1
Bit 0 - Hopper low sensor (1 - low)
Bit 4 - Transport sensor (1 - blocked)
Bit 5 - Tamper sensor (1 - blocked)
Byte 2
Bit 0 - Hopper 1 jam

USB COIN DISPENSER MODULE
M_STATUS
M_STATUS Meaning
00 Good, no error
01 A communications failure over USB
between the Coin Dispenser and the
Core has occurred and all retries have
been exhausted.
03 A Dispense_By_Position operation has
requested coins from an empty hopper.
04 Coin jammed at one of the coin eject
sensors.
07 One of the Coin Eject sensors has
failed.
15 The firmware download has not
completed successfully but the device is
still operative.
16 A Dispense_By_Position operation has
requested a greater number of coins
than are present in the hopper.
17 Only returned on a
Clear_Empty_Hopper if the hopper is
not in the EMPTY replenishment state.
20 The device is in an inoperative state.
M_DATA
00H - Reset, Report tally mnemonics
01H - Dispense by position
02H - Get status
03H - Read dispense counts
04H - Clear dispense counts
05H - Get firmware version
06H - Get serial number
07H - Clear
08H - Set configuration, Download firmware
09H - Get configuration, Clear empty hopper
Byte 1 - Each bit returns the reading of the low
sensor or 0 if the hopper is not configured.
Byte 2 - Each bit returns the reading of the
dispense jam state of each hopper or 0 if not
configured.
Byte 3 - Each bit returns the reading of the coin
eject sensor for each hopper or 0 if not configured.
Bit 7 - Hopper 8 coin eject sensor
Byte 4 - Each bit returns 0 if the corresponding
hopper is present.
Bit 7 - Hopper 8 present(1 = not present)
MOTORISED CARD DISPENSER
M_STATUS
M_STATUS Meaning
01 Communications failure
02 Card in transport
03 Card jam
04 Card presented
05 Card taken
06 No card to capture
07 No card to dispense
95 Turnaround error
M_DATA
00 - RESET
01 - DISPENSE
02 - CAPTURE
03 - REPORT_STATUS
Byte 1 - Hardware identifier
1 is always returned as there is only one card
dispenser. If Byte 1 = 0x01 (KCD1500), the
following additional M_DATA bytes are
defined.
Byte 2:
Bit 0 set - Capture error
Bit 1 set - Dispense error
Bit 2 set - Capturing active
Bit 3 set - Dispensing active
Bit 4 set - Unused
Bit 5 set - Unused
Bit 6 set - Unused
Bit 7 set - Data unavailable

Byte 3:
Bit 0 set - Pre-empty sensor (=Low)
Bit 1 set - Jam
Bit 2 set - Overlapping cards
Bit 3 set - No card to capture
Bit 4 set - Unused
Bit 5 set - Unused
Bit 6 set - Unused
Byte 4:
Bit 0 set - Front sensor blocked
Bit 1 set - Middle sensor blocked
Bit 2 set - Rear sensor blocked
Bit 3 set - Empty hopper sensor
Bit 4 set - Unused
Bit 5 set - Unused
Bit 6 set - Unused

ENVELOPE DISPENSER
ENVELOPE DISPENSER
M_STATUS
M_STATUS Meaning
00 No error
01 Transport jam before exit sensor
02 Transport jam at exit sensor
03 Exit sensor failure jammed closed
04 Bin low sensor failure
05 Timing Disk Failure
06 Bin is low and failed to present
07 Motor failed
08 Comms failed
09 Control electronics failed
146 SDC link failure
M_DATA
Byte 0 - State of bin low sensor:
00 - Clear (low)
01 - Blocked (not low)
02 - Failed, indicating clear
Byte 1 - State of exit sensor
Byte 2 - State of timing disk sensor
The states for bytes 1 and 2 are the same as byte 0.

ENVELOPE DISPENSER - Personas 86
ENVELOPE DISPENSER - PERSONAS 86
M_STATUS
M_STATUS Meaning
00 No error
03 One or more sensor(s) failed
04 Reserved
05 Timing disk sensor failure
06 Cassette is low and failed to pick
envelope
07 Envelope dispenser motor or depository
motor failed
08 Reserved
09 Reserved
10 Exit shutter failed to open or close
11 Depository bin overfill
12 Envelope cassette or print head not
present
50 Possible tampering
55 Interlock fail
M_DATA
For Bytes 0-10 the following values apply:
00 - Sensor indicates transport is clear of any
blockage (cassette not low/ bin not full)
01 - Sensor indicates transport is blocked
(cassette low/bin full)
02 - Sensor failed indicating clear of any blockage
(motor failed or interlock failed)
Bytes 0-13 refer to the state of each sensor explicitly.

Byte 0 - Cassette Low Sensor
Byte 1 - Envelope Transport Sensor
Byte 2 - Envelope Timing Disk
ENVELOPE DISPENSER - Personas 86
Byte 3 - Inside safe (fish finger)
Byte 4 - Shutter Open
Byte 5 - Shutter Closed
Byte 6 - Outside safe (entry)
Byte 7 - Safe edge (second)
Byte 8 - Inside safe (merge gate)
Byte 9 - Rear of transport (exit)
Byte 10 - Depository timing disk
Byte 11 - Envelope Cassette Present
00 - Not present
01 - Present
02 - Too many dots printed/ near end of life -
Print head only
Byte 12 - Depository Bin Present
00 - Not present
01 - Present
Print head only
Byte 13 - Print Head
00 - Not present
01 - Present
Print head only

ENVELOPE DISPENSER - USB ENVELOPE DISPENSER
ENVELOPE DISPENSER - USB ENVELOPE

DISPENSER
M_STATUS
M_STATUS Meaning
00 No error
03 One or more sensor(s) failed
04 Reserved
05 Timing disk sensor failure
06 Cassette is low and failed to pick
envelope
07 Envelope dispenser motor or depository
motor failed
08 Reserved
09 Reserved
10 Exit shutter failed to open or close
12 Envelope cassette or print head not
present
50 Possible tampering
55 Interlock fail
56 Fish Solenoid is jammed (USB-PPD
only)
57 A Depository command has left an
envelope at the present position. The
only moving command allowed is a
CLEAR DEPOSITORY (USB-PPD
only)
80 A Dispenser command is rejected
because the SOH is already FATAL
(USB-PPD only)
81 A Dispenser command has failed
because of a communication failure
(USB-PPD only)
ENVELOPE DISPENSER - USB ENVELOPE DISPENSER
M_STATUS Meaning
82 Not Authorised - Device hardware has
changed (USB-PPD only)
M_DATA
For Bytes 0-10 the following values apply:
00 - Sensor indicates transport is clear of any
blockage (cassette not low/ bin not full)
01 - Sensor indicates transport is blocked
(cassette low/bin full)
02 - Sensor failed indicating clear of any blockage
(motor failed or interlock failed)
Bytes 0-13 refer to the state of each sensor explicitly.

Byte 0 - Cassette Low Sensor
Byte 1 - Envelope Transport Sensor
Byte 2 - Envelope Timing Disk
Byte 3 - Inside safe (fish finger)
Byte 4 - Shutter Open
Byte 5 - Shutter Closed
Byte 6 - Outside safe (entry)
Byte 7 - Anti fish solenoid
Byte 8 - Reserved 0
Byte 9 - Rear of transport (exit)
Byte 10 - Depository timing disk
Byte 11 - Envelope Cassette Present
00 - Not present
01 - Present
Byte 12 - Depository Bin Present
00 - Not present
01 - Present
Byte 13 - Print Head
00 - Not present
01 - Present
Print head only

ENVELOPE DEPOSITORY (ALL TYPES)
M_STATUS
M_STATUS Meaning
00 No error
01 Transport jam
02 Transport jam and shutter jammed
open
03 Transport jam and shutter jammed
closed
04 Shutter jammed open
05 Shutter jammed closed
06 Transport sensor failure
07 communications Failure
13 Timing disk failure
15 Transport motor failure
50 Anti-fish finger not in rest position -
possible tampering
51 Shutter moved without motor during
deposit (USB-PPD only)
52 Print head removed
55 Interlock failed
56 Fish Solenoid is jammed (USB-PPD
only)
57 A Depository command has left an
envelope at the present position (USB-
PPD only)
58 During a Print & Return Diagnostic
command no envelope was entered into
the Transport (USB-PPD only)
80 A Depository command is rejected
because the SOH is already FATAL
(USB-PPD only)

M_STATUS Meaning
81 A Depository command has failed
because of a communication failure
(USB-PPD only)
82 Not Authorised - Device hardware has
changed (USB-PPD only)
M_DATA
Bytes 0, 1 and 2 are bit encoded and the following
conditions are true when the appropriate bit is high (1):
Byte 0 - Transport Sensors:
Meaning in PPD & Meaning in PPD- Meaning in

Bit No.
SP-PPD EDO USB-PPD
7 Bin absent Bin absent Bin
absent
6 Bin overfill Bin overfill Bin
overfill
5 Exit sensor failed Merge gate Reserved
open 0
4 A middle sensor 2nd sensor Reserved
failed failed 0
3 Entry sensor Entry sensor Entry
failed failed sensor
failed, or
envelope
not seen
at entry
sensor
2 Exit sensor Exit sensor Exit gate
blocked blocked jammed
open,
possible
jam to the
rear of
transport
1 A middle sensor 2nd sensor Reserved
blocked blocked 0

Meaning in PPD & Meaning in PPD- Meaning in

Bit No.
SP-PPD EDO USB-PPD
0 Entry sensor Entry sensor Entry
blocked blocked sensor
blocked,
possible
jam at
front of
transport
Bits 5 to 3 combined with bits 2 to 0 indicate when a sensor

failure condition occurs and whether the sensor failed
indicating blocked (indicated something that was not
there), or indicating clear (failed to detect something that
was there). At present, failed indicating blocked cannot be
detected. (Does not apply to USB-PPD)
Byte 1 - Shutter Sensors:

Bits 2 to 7 - Not used
Bit 1 - 1 Jammed open
Bit 0 - 1 Jammed shut
Byte 2 - Module/Printhead:
Bit 7 - Bin overfill
Bits 5 and 6 - Not used
Bit 4 - Too many dots printed - printhead is
near end of life
Bit 3 to 1 - Not used
Byte 3 - Fish Finger:
00 - Sensor blocked (Sensor clear in USB-
PPD)
01 - Sensor clear (Sensor blocked in USB-
PPD)
02 - Sensor failed indicating blocked (Sensor
failed indicating clear in USB-PPD)
Byte 4 - Shutter open sensor:
00 - Sensor clear
01 - Sensor blocked / shutter in this position
02 - Sensor failed indicating clear
Byte 5 - Shutter closed sensor
00 - Sensor clear
The following sensor states apply for bytes 6 to 9:

Sensor indicates transport is clear of any
blockage
Sensor indicates transport is blocked
Sensor failed indicating clear of any blockage
Byte 6 - Entry sensor #4
Byte 7 - Offset sensor #3 (second sensor in the
PPD-EDO) (Reserved for USB PPD)
Byte 8 - At Print sensor #2 (Merge gate in the
PPD-EDO) (Anti fish solenoid sensor in USB
PPD)
Byte 9 - Exit sensor (overfill) #1
Byte 10 - Timing disk sensor:
00 - Sensor clear

ENVELOPE DEPOSITORY TI
ENVELOPE DEPOSITORY TI
M_STATUS
M_STATUS Meaning
00 Good.
M_DATA
0 - TI on, bin in
1 - TI on, bin out
2 - TI off, bin in
3 - TI off, bin out

PERSONAL CASH DEPOSIT MODULE (BUNCH NOTE ACCEPTOR)
PERSONAL CASH DEPOSIT MODULE

(BUNCH NOTE ACCEPTOR)
In this document the term “BNA 1 Series” refers to the
UD-10, UD-40 and UD-50 Series. The term “BNA 2 Series”
refers to the UD-686 Series. The term “BNA 3 Series”
refers to the UD-700 Series.:
M_STATUS
M_STATUS Meaning
00 GOOD - No errors
01 WARNING, FATAL - Device error.
Severity depends on whether device is
unusable.
02 SUSPEND, FATAL - Communications
error. The severity may become FATAL
on the fourth consevutive occurrence,
depending on registry configuration.
03 FATAL - Notes in device. Severity
becomes FATAL on fourth consevutive
occurrence.
04 FATAL - Cash bin full
05 FATAL - Cash bin missing
06 FATAL - No active currency
07 GOOD - Command not acceptable
08 GOOD - Distribution/Overrun error
09 SUSPEND, FATAL - User interference/
tampering. The severity may become
FATAL on the fourth consevutive
occurrence, depending on registry
configuration.
10 WARNING - Unable to write to file
11 WARNING - Cash bin nearly full
12 WARNING - Capture bin nearly full
13 FATAL - Capture bin full
14 ROUTINE - Escrow empty
15 ROUTINE - Escrow full
M_STATUS Meaning
21 WARNING, FATAL - Controller device
error. Severity depends on whether
device is unusable.
22 WARNING, FATAL - Transport device
device is unusable.
23 WARNING, FATAL - Validate device
device is unusable.
24 WARNING, FATAL - Escrow device
device is unusable.
25 WARNING, FATAL - Cassette device
device is unusable.
26 WARNING, FATAL - In-feed device
device is unusable.
27 WARNING, FATAL - Reject block
device error. Severity depends on
whether device is unusable.
28 WARNING, FATAL - Capture bin
device error. Severity depends on
whether device is unusable.
29 WARNING, FATAL - Shutter device
device is unusable.
30 FATAL - Cash bin2 missing
31 FATAL - Cash bin2 full
32 WARNING - Cash bin2 almost full
33 FATAL - Cash bin door open
34 WARNING, FATAL - Interlock/
Transport Door Open. Severity
depends on whether device is unusable.
M_DATA
The first byte of the M_DATA reflects the command sent
to the service.

The remainder of the M_DATA is an array of seven
bytes reflecting the 16 bit error and diversion codes as
reported by the PCD.
The M_DATA for the PCD is as follows:
Byte 0 - Command code:
00H - Reset
01H - Encash
02H - Force Encash
03H - Refund
04H - Disable
05H - Accept
06H - Activate
07H - Report Definitions
08H - Force Refund
09H - Status
0AH - Synchronise
0BH - Read Event Log
0CH - Note Sort
0DH - Retract
0EH - ECB Article 6 Set
0FH - Enhanced Article 6 Note Sort
10H - Report Device Information
11H - Report Signature Data
12H - Force To Capture Bin
13H - List Template Information
14H - List Firmware Version
15H - Firmware Download
Byte 1 - Upper 8 bits of a 16 bit PCD Error code
reported from the PCD
Byte 2 - Lower 8 bits of a 16 bit PCD Error code
reported from the PCD
Byte 3 -
BNA 3 Series: Reserved (0)
BNA 1 Series: Upper 8 bits of a 16 bit PCD
Diversion Error code reported from the PCD
Byte 4 -
BNA 1 Series: Lower 8 bits of a 16 bit PCD
Diversion Error code reported from the PCD
Byte 5 - Sensor Information (1 = Sensor Blocked,
0 = Sensor Clear):
Bit 0:
BNA 3 Series: Inlet unit inlet/outlet sensor
(PSA1)
BNA 2 Series: Inlet unit inlet/outlet sensor
(PSF1 - PSF2)
BNA 1 Series: Reject unit outlet sensor
(PSK1)
Bit 1:
BNA3 Series: Inlet unit sensors
(PSA1~PSA3)
BNA 2 Series: Inlet unit sensors (PSF1 -
PSF4)
BNA 1 Series: Reject unit temporary storage
sensors (PSK2 - PSK5)
Bit 2:
BNA 1 Series: Safe unit inlet sensor (PSG1)
Bit 3:
BNA3 Series: Reject unit sensors (PSB1,
PSB7)
BNA 2 Series: Reject unit sensors (PSK1 -
PSK5)
BNA 1 Series: Escrow unit inlet/outlet sensor
(PSR1)
Bit 4:
BNA3 Series: Feed unit sensors
(PSB2~PSB4)
BNA 2 Series: Feed unit sensors (PSM1 -
PSM5)
BNA 1 Series: Feed unit sensor (PSM1)
Bit 5:
BNA3 Series: Transport path sensors
(PSB5~PSB6, PSC1~PSC3)
BNA 2 Series: Transport path sensors (PS1L/
R - PS8L/R)
BNA 1 Series: Feed unit sensors (PSM2 -
PSM5)
Bit 6:

BNA 1 Series: Transport path sensors (PS1 -
PS5)
Bit 7:
BNA 3 Series: Escrow unit sensor (PSF1)
BNA 2 Series: Escrow unit sensor (PSR1)
BNA 1 Series: Reserved (0) except UD50:
Safe unit 2 inlet sensor (PSJ1)
Byte 6 - Sensor Information (1 = Sensor Blocked,
0 = Sensor Clear):
Bit 0:
BNA 3 Series: Capture bin sensor (PSG7)
BNA 2 Series: Capture bin sensor (PSG2)
Bit 1:
BNA 3 Series: Cassette path sensors
(PSG1~PSG2)
BNA 2 Series: Cassette path sensors (PSG1,
PSC1, PSC3)
Bit 2:
BNA 3 Series: Shutter open sensor
BNA 2 Series: Shutter open sensor
Bit 3:
BNA 3 Series: Shutter closed sensor
BNA 2 Series: Shutter closed sensor
Bit 4:
BNA 3 Series: Cassette Access Door Open
BNA 2 Series: Cassette Access Door Open
Bit 5:
BNA 2 Series: Unit Cover Open
Bit 6:Reserved (0)
Bit 7:Reserved (0)

M_DATA Byte 1 and Byte 2 Error Codes
If the safe is open and the door switch is not overridden

and an attempt is made to exercise the module, the status
report will be a communications error.
Please refer to the appropriate documents for details of

the Error Codes:
B6-6425-A UD-10 Error Code Specification
These documents are available for download from the
NCR Intranet.

DOCUMENT PROCESSING MODULE - ATM
M_STATUS
M_STATUS Meaning
00 No error
01 Transport jam
02 Transport jam, shutter open
03 Transport jam, shutter closed
04 Shutter jam open
05 Shutter jam closed
06 Transport sensor fail
14 Envelope gate jam
15 Main motor failure
18 Cheque gate jam
26 No document present
30 No magnetic ink
34 OCR failure
38 Document size change
39 Document too long
40 Document too short
41 Envelope bin nearly full
42 Envelope bin full
43 7732 pocket A nearly full
44 7732 pocket A full
45 7732 pocket B nearly full
46 7732 pocket B full
50 Document present
53 Dog-ear document
54 Skew document
55 Interlock voltage not present
56 Unprintable character in write data
57 Bad DDF zone definition
58 DDF file manipulation error
59 IFF file manipulation error

M_STATUS Meaning
63 SCSI failure
64 Recognition board failure
66 In use by shared device
68 Parameter error
69 File access error
70 7732 media jam
71 Front print head nearly empty
72 Front print head empty
73 Rear print head nearly empty
74 Rear print head empty
75 Encoder ribbon nearly empty
76 Encoder ribbon empty
80 DPM subdevice warning error
81 DPM subdevice fatal error
82 Solenoid failure
83 Alignment motor failure
84 Document too thick
85 Entry motor failure (5675 only)
86 Communications error
87 Document with holes
88 Interlock voltage missing
89 PPD print head out

M_DATA
The M_DATA is as follows:
Byte 0 - 7732 Subdevice ID.
Common Status Codes for Byte 0

M_Data (hex) 7732 Subdevice ID
10 Pocket device
20 Track device
21 Track device
22 Track device
23 Track device
30 Encoder device
40 Front Image lift camera
50 Rear Image lift camera
60 Image processing device
80 Front printer device
81 Front printer device
90 Rear printer device
91 Rear printer device
C0 Recognition device
C1 Recognition device
D0 7732 Operating system
E0 DPM Sensors device
E1 DPM Solenoids device
FD Software CAV device
FE File access device

Byte 1 - DP_ATM I/O - used to identify the
operation being performed.

M_Data (hex) Description
06 Enable
07 Read
09 Eject
0A Clear
0B Disable
15 Pocket
16 Stage
17 Print
18 Image Lift
19 Report Configuration
1A Determine State
1F Identify
20 Verify Zone
21 Write and Confirm
22 Start CAV
23 Complete CAV
28 DDF Initialise
2A IFF Initialise
2B IFF Merge
1. DDF - Document Definition File

2. IFF - Identity Feature File
3. CAV - Customer Amount Verification
DDF and IFF indicate application problems.
Byte 2 - Subdevice status

00 Successful
01 Device does not exist
02 Device is not configured for use

03 Device reset (reload firmware)
04 Device not opened for use
05 Device is busy
06 Invalid command
07 Invalid data
08 Invalid data length
09 Invalid diagnose command
0A Diagnose command status is bad
0B Document move in progress
0C Document jam
0D Document skewed
0E Document failed to arrive
0F Invalid Message checksum
10 Document is not present
11 Document is too short
12 Move failed to complete
20 Invalid binary file format
21 Binary file device ID not equal to
message device ID
22 Binary file too big for code space
23 Last load location is not 0FFFFH
24 Target hardware is not compatible with
code
25 Firmware checksum failure
26 No RAM available from 00FF00H to
0FFFFH. Unable to allocate interrupt
vector space.
27 Attempt to run device code before
download complete
28 Firmware switch failure. Reload the
image processing firmware.
2C Internal RAM failure
2D ROM checksum failure
30 Transport is busy


31 Document entry sensors unexpectedly
blocked. Document jam detected.
32 Document entry sensors unexpectedly
unblocked. Document jam detected.
33 REGDOC sensor unexpectedly blocked.
Document jam detected.
34 REGDOC sensor unexpectedly
unblocked Document jam detected.
35 Transport motor stall
36 Transport unavailable
38 RON turned off
39 Bad end-of-scan signal
3A Exhaust fan failure
Pocket Device (Byte 0 - 10H) Status Code

AC Device not ready (not yet diagnosed)
AD Interlock open
AE No RON voltage
B0 Pocket full
B1 RON circuit failure
B2 24 Volts failure
B3 12 Volts failure
B4 Pocket A Motor failure
B5 Pocket B/C Motor failure
B6 Pocket A Motor stall
B7 Pocket B/C Motor stall
BA Step motor drive firmware already in
use
C1 Motor drive circuit failure
C2 Phase A open circuit
C3 Phase B open circuit
C4 Phase C open circuit
C5 Phase D open circuit
Pocket Device (Byte 0 - 10H) Status Code

C6 Phase A short circuit
C7 Phase B short circuit
C8 Phase C short circuit
C9 Phase D short circuit
CA AC phase chopper failure
CB BD phase chopper failure
CC Feedback sensor A threshold failure
CD Feedback sensor B threshold failure
CE Feedback position failure
CF Feedback interrupt failure
D0 Sensor threshold failure
D4 Solenoid short circuit
D5 Solenoid open circuit
D6 Solenoid drive fail
Track Device (Byte 0 - 20H/21H/22H/23H) Status Code

37 (to be defined)
8A Document is still present in the track
90 General PCB failure
91 The rear cabinet door unexpectedly
opened while performing diagnose
command
92 RON turned off
93 NVRAM readback failure
95 No closed loop step feedback
96 Exhaust fan failure
98 General power supply failure
99 28 volts out of spec
9A 12 volts out of spec
9B Ink-jet drive voltage out of spec
B1 Bad left document entry sensor
threshold

Track Device (Byte 0 - 20H/21H/22H/23H) Status Code

B2 Bad right document entry sensor
threshold
B3 Bad REGDOC sensor threshold
B4 Hardware REGDOC circuit failure
C0 Stepper motor failure
C2 Phase A open circuit
C3 Phase B open circuit
C4 Phase C open circuit
C5 Phase D open circuit
C6 Phase A short circuit
C7 Phase B short circuit
C8 Phase C short circuit
C9 Phase D short circuit
CA Current regulator failure on phase pair
AC
CB Current regulator failure on phase pair
AB
F1 Bootcode checksum failure
F3 Internal 256K RAM failure
F5 External RAM failure
F9 Transport response time-out
FA Transport response impossible
FE Transport software error. CAM motor
and transport motor attempting to run
at the same time.

Encoder Device (Byte 0 - 30H) Status Code

88 No valid font downloaded for encoding
89 Encoder unavailable. The encoder
diagnose has not been done or has
failed.
93 NVRAM read back failure
A0 General thermal print head failure
A1 Data read back failure
A2 Guard circuit failure
A3 Current sense circuit failure
A4 Voltage regulator failure
A5 Thermistor failure
A6 Temperature too high
A7 Print element failure
A8 Portion of thermal print head unusable
A9 Encoder print head is unusable
AA Average thermal print head resistance
is out of spec
AC Thermal print head is not locked into
position
AD CAM motor stall
AE Too many steps to stall slot
AF Too many steps to get home
B0 Bad CAM threshold sensor
B8 Bad ribbon sensor threshold
B9 Ribbon step motor failure
BA No supply spool motion
C0 Step motor failure - (CAM unusable)
C2 Phase A open circuit detected
C3 Phase B open circuit detected
C4 Phase C open circuit detected
C5 Phase D open circuit detected
C6 Phase A short circuit detected

Encoder Device (Byte 0 - 30H) Status Code

C7 Phase B short circuit detected
C8 Phase C short circuit detected
C9 Phase D short circuit detected
CA Current regulation failure on phase
pair AC
CB Current regulation failure on phase
pair BD
F8 Encoder communication response time-
out
FB Invalid energy/power setting
FC Unable to calculate burntime
FE CAM/DOC interrupt contention
Front/Rear Image Lift Camera (Byte 0 - 40H/50H) Status

Code
80 Camera covered before starting lift
81 Bad bias curve data
86 Bad camera setup data
87 Camera setup fault
90 No white document data for camera
setup
93 NVRAM read back failure
C0 DSP hardware general integrity test
setup
C1 Communications control port failure
C2 No transfer request pulse detected
C3 No end-of-scan pulse
C4 Bad end-of-scan signal
D0 Camera general integrity test failure
D1 Video correction control hardware
failure
Front/Rear Image Lift Camera (Byte 0 - 40H/50H) Status

Code
D2 Cannot locate lower dog-ear mark
D3 Cannot locate upper dog-ear mark
D4 Illumination test failure (green LEDs)
D5 Illumination test failure (red LEDs)
D6 White reference noise check failure
D8 Track bottom failure
F0 CPU failure
F1 Internal data memory failure
F2 Internal program memory failure
F3 Boot code checksum failure
F4 Internal internal time failure
F5 External 256K DRAM low nibble
failure
F6 External 256K DRAM high nibble
failure
F7 External 256K DRAM byte failure
F8 External 64K VRAM low nibble failure
F9 External 64K VRAM high nibble
failure
FA External 64K VRAM failure byte
failure
Image Processing Device (Byte 0 - 60H/61H/62H) Status

Code
82 No image data available
83 Bad x coordinate - example >= 2000
84 Bad y coordinate - example >= 840
85 Encryption is not available
86 Message Authentication Code
Generation is not available

Image Processing Device (Byte 0 - 60H/61H/62H) Status

Code
88 Window exceeds 6 square inches
(reader window only)
A0 Encryption chip is not in proper default
mode
A1 Encryption chip does not contain the
proper default status
A2 Encryption-external master port flag
failure
A3 Encryption-external auxiliary port flag
failure
A4 Encryption-external slave flag failure
Front and Rear Printer Device (Byte 0 - 80H/90H/81H/91H)

Status Code
80 Ink-jet stepper motor failure
81 Ink-jet failure
82 Bad ink-jet sensor threshold
83 Bad ink-jet home sensor
84 Too many ink-jet power resets (write
command)
85 Y coordinate too high or too low in
write command
Recognition Device (Byte 0 - C0H/C1H) Status Code

82 No image data available
83 Bad x coordinate - example >= 2000
84 Bad y coordinate - example >= 840
88 Zone is larger than 6 square inches

Recognition Device (Byte 0 - C0H/C1H) Status Code

89 Reader timed out when performing
recognition
8A Unable to recognize requested front
8B Invalid zone specification
8C Image type not supported for
recognition
8D Invalid font template selection
7732 Operating System Device (Byte 0 - D0H) Status Code

81 Stage 1 of 7732 download is not
complete. 7732 MTL is resident. You
must load the 7732 OS kernel software.
(unsolicited).
complete. 7732 system monitor is
resident. You must load the 7732
system monitor software (unsolicited).
complete. 7732 OS kernel is resident.
You must load the 7732 reader
recognition software (unsolicited).
84 Front cabinet door is open (unsolicited)
85 Rear cabinet door is open (unsolicited)
88 Front cabinet door is closed
(unsolicited)
89 Rear cabinet door is open (unsolicited)
8A Remove command failure. Document
still in track.
91 The load file has an invalid signature
92 The relocation table for the load file is
invalid
93 The relocation table is too large
94 The code is not the right size
95 The file is a SYS file not a LOAD file

File Access Device (Byte 0 - FEH) Maintenance Data

01 The file is not a logo file
02 The logo file could not be opened
Transport sensor states occupy two bits in any given byte

to represent the conditions ‘clear’ (00), ‘blocked’ (01) and
‘failed clear’ (10).
Byte 3 - Transport:
Bit 0, 1 - Entry sensor
Bit 2, 3 - Offset sensor
Bit 4, 5 - Env-entry sensor (Set to 00 for 5675
sensor not fitted)
Bit 6, 7 - Align-entry sensor
Byte 4:
Bit 0, 1 - Align-exit sensor
Bit 2, 3 - Start-print sensor
Bit 4, 5 - Env-path exit
Bit 6, 7 - Leading edge sensor
Byte 5:
Bit 0 - Shutter open sensor
Bit 1 - Not used
Bit 2 - Shutter closed sensor
Bit 3 - Not used
Bit 4 - TI enable
Bit 5 - Envelope bin present
Bit 6 - Power pocket door closed
Bit 7 - Aligner motor stalled
The envelope divert gate, cheque divert gate and the
corrugator solenoid states are reported in 2 bits with the
following meanings: 00 - sensor clear, 01 - sensor blocked,
10 - failed with sensor clear, 11 - failed with sensor
blocked.
Byte 6:
Bit 0, 1 - Envelope divert gate
Bit 2, 3 - Cheque divert gate
Bit 4, 5 - Corrugator solenoid
Bit 6 - Entry motor stalled
Bit 7 - Main motor stalled
Byte 7:
Bit 0 - Pocket A switch
Bit 1= Pocket B switch
Bit 2= Media Position
Bit 3= Media Position
M_Data
Bit 3 Bit 2 Area of Transport
Byte 7
0 1 4* Media in Front Transport
1 0 8* Media in Main Transport
1 1 C* Media in Envelope Transport
1. Front Transport is defined as Entry Sensor and

Offset Sensor. On the 5675, the auxiliary
transport has the offset sensor while the throat,
which is attached to the fascia, has the entry
sensor.
2. Main Transport is defined as the transport after
the Offset Sensor (this area varies depending
upon whether the command being run is either
ENABLE or EJECT) and continues to the
Alignment Exit Sensor. It also includes the 7732
Transport and the Exit Drive/Power Pocket
Assembly.
3. Envelope Transport is defined as the Start Print
Sensor to the Envelope Exit Sensor.
* Byte 7 may have a value greater than those shown in the

M_DATA Byte 7 column of the table above, depending
upon the values of the other bits of the byte.
Bit 4= Pocket A sensor

Bit 5= Pocket B sensor
Bit 6= Reserved
Bit 7= Reject bin sensor
Byte 8:
Bit 0 - Left document entry sensor
Bit 1 - Right document entry sensor
Bit 2 - Document registration sensor
Bit 3 - Interlock switch, 1 - closed
Bit 4 - Interlock switch, 0 - closed
Bit 5 - Not used
Bit 6 - Not used
Bit 7 - Not used

USB DOCUMENT PROCESSING MODULE
M_STATUS
M_Status Meaning
0 Device Good and Working.
1 Command not completed because no item
in transport.
2 Command could not be executed because
another command was already in progress.
3 Item is too short to move through the
transport.
4 Item is too long compared to the
specification allowed.
5 Multiple Documents detected at entry.
6 The device has detected a fault that
prevents it from being initialized for use.
7 Jam or timeout on document entry .
8 Shutter is jammed opened.
9 Shutter is jammed closed.
10 Printer Ribbon is about to go low with ink.
11 Printer Ribbon is empty.
12 A jam occurred at Infeed.
13 A jam occurred at Outfeed.
14 A jam occurred with Transport.
15 Transport Cover is open.
16 Bin will be full soon.
17 Bin is full.
18 MICR Reader returned an error.
19 Front image processing returned an error.
20 Rear image processing returned an error.
21 A communication failure occurred.
22 Communication failure count exceeded
threshold.
23 Timed Out waiting for Comms Response.
24 A Print Head Jam has occurred.

M_Status Meaning
25 An Error occurred while downloading
firmware.
26 Printer Cover is Open.
27 An Error occurred while printing.
28 Printer Ribbon has not been loaded.
29 Document entered is skewed.
M_DATA
Byte 0 - Command Code
00H - Reset Command
01H - Enable Command
02H - Disable command
03H - Eject command
04H - Capture command
05H - Print command
06H - Clear command
07H - Status command
08H - Retract command
09H - Download Firmware command
0AH - Firmware Version command
Byte 1 - Sensors
Bit 7
SP1 Sensor (1 = blocked)
Bit 6
SP0 Sensor (1 = blocked)
Bit 5
PH4 Sensor (1 = blocked)
Bit 4
Bit 3
Bit 2
Bit 1
PH0-1 Sensor (1 = blocked)
Bit 0
PH0-0 Sensor (1 = blocked)
Byte 2 - Mechanical status
Bits 7,6
always 0
Bit 5
Ribbon Cassette Status ( 0 = Not Mounted , 1
= Mounted )
Bit 4
Print Head Position ( 0 = At Home , 1 = Not
at Home)
Bit 3
Printer Cover Status ( 0 = Close, 1 = Open)
Bit 2
Platen Status ( 0 = Down, 1 = Up)
Bit 1
Shutter Status ( 0 = Close, 1 = Open)
Bit 0
Transport Cover Status (0 = Close, 1 = Open)

CHEQUE PROCESSING MODULE
M_STATUS
M_STATUS Meaning
00 GOOD - No errors
01 JAM_ERROR - A jam occurred while
moving a document
02 NO_DOC_PRESENT - Command not
completed because no document was in
transport
04 COMMAND_IN_PROGRESS -
Command not completed because
previous command was still in progress
05 DEVICE_ERROR. Command not
completed because of a control failure.
(See FW Error Code returned in
M_DATA[1]
06 ALREADY_FATAL - Command not
completed because device severity is
already Fatal
07 ENTRY_FAILURES_EXCEEDED -
Jam or timeout on document entry has
exceeded threshold
08 SHUTTER_JAM - Shutter jammed
closed, open or somewhere in-between
(CPM1 only)
09 SHORT_DOCUMENT - Item is too
short to move through transport
10 WRONG_POCKET - Document placed
in wrong pocket. This occurs if bin
divert gates fail
12 OVERFILL - A bin was overfilled.
(CPM1 only)
13 JAM_WITH_ACCESS - Shutter still
open so user has access to document
14 TOO_MANY_WITH_ACCESS - Jam
with access count exceeded threshold

M_STATUS Meaning
15 JAM_IN_OUTFEED - Document
jammed in outfeed, possibly not
covering any sensors (CPM2 & CPM3)
16 TOO_MANY_COMMS_ERRORS - A
serious communications failure has
occurred.
17 PRINTER_FATAL - Printer has
become Fatal due to life count (CPM2
& CPM3)
19 JAM_AT_INFEED - A jam occurred at
infeed (CPM-2&3 only)
20 JAM_AT_DESKEW - A jam occurred at
the Deskew (CPM-2&3 only)
21 JAM_AT_CAMERA - A jam occurred at
the Camera (CPM-2&3 only)
22 JAM_AT_ENDORSER - A jam
occurred at the Endorser (CPM-2&3
only)
24 JAM_AT_MICR - A jam occurred at the
MICR (CPM-2&3 only)
25 MICR_READ_ERROR - MICR Reader
DLL returned an error. (CPM2 &
CPM3)
26 FRONT_IMAGE_CAPTURE_ERROR -
Image Processing DLL returned an
error. (CPM2 & CPM3)
27 BACK_IMAGE_CAPTURE_ERROR -
error. (CPM2 & CPM3)
30 INTERLOCK_OPEN - The interlock is
open (CPM-2&3 only)
31 BIN1_FULL - Capture bin 1 is full
(CPM-2&3 only)
(CPM-2&3 only)
(CPM-2&3 only)

M_STATUS Meaning
34 CAPTURE_BIN_REMOVED - Capture
bin has been removed (CPM-2&3 only)
35 SHUTTER _JAMMED_OPEN -
Shutter is jammed open (CPM-2&3
only)
36 SHUTTER_JAMMED_CLOSED -
Shutter is jammed closed (CPM-2&3
only)
40 DRIVER_ERROR - A driver error
occurred (CPM-2&3 only)
41 USB_RESET - A USB Reset occurred
(CPM-2&3 only)
42 TOO_MANY_USB_RESETS - There
have been too many consecutive USB
Resets (CPM-2&3 only)
43 COMMS_ERROR - A Comms Error
occurred (CPM-2&3 only)
44 COMMS_TIMEOUT - Timed out
waiting for Comms Response (CPM-
2&3 only)
45 SENSOR_FAILURE - Sensors have
failed (CPM-2&3 only)
46 PRINTER_FAULTY -Printer module
inoperative (CPM2 & CPM3)
48 BIN1_FAULTY - Intelligent bin 1
reports a fault (CPM2 only)
49 INITIALIZATION_FAULT - The CPM
device has detected a fault that
prevents it from being initialized for
use. See FW Error Code returned in
M_DATA[1] for specific fault indicator.
(CPM2 & CPM3)
50 LONG_DOCUMENT - Item is too long
to put in capture bin (CPM2 & CPM3)
51 THICK_DOCUMENT - Thick or
multiple items entered - possible
double-feed (CPM2 & CPM3)

M_STATUS Meaning
52 NARROW_DOCUMENT - Item is too
narrow to move through transport
(CPM2 & CPM3)
53 JAM_IN_STACKING_BIN - An item
has jammed in the stacking bin
transport. (CPM-3 only)
54 STACKING_BIN_FAULT - Intelligent
stacking module is reporting fault. See
FW Error Code returned in
M_DATA[1] for more specific root cause
for fault condition) (CPM-3 only)
M_STATUS: CPM-4
M_STATUS Meaning
00 GOOD - No errors
01 JAM_ERROR - A jam occurred while
moving a document
02 NO_DOC_PRESENT - Command not
completed because no document was in
transport
04 COMMAND_IN_PROGRESS - A
command could not be executed
because another command was already
in progress.
05 DEVICE_HARDWARE_ERROR.
Command not completed because of a
control failure (See Device Error Code
returned in M_DATA[1])
06 ALREADY_FATAL - Command not
completed because device severity is
already Fatal
07 ENTRY_FAILURES_EXCEEDED -
Jam or timeout on document entry has
exceeded threshold
09 SHORT_DOCUMENT - Item is too
short to move through transport
13 JAM_WITH_ACCESS - Shutter still
open so user has access to document
M_STATUS Meaning
14 TOO_MANY_WITH_ACCESS - Jam
with access count exceeded threshold
15 JAM_IN_OUTFEED - Document
jammed in outfeed, possibly not
covering any sensors
16 TOO_MANY_COMMS_ERRORS -
Consecutive comms errors exceeded
internal threshold
17 PRINTER_RIBBON_LIFE - Printer
has become fatal due to life count.
19 JAM_AT_INFEED - A jam occurred at
In-feed
20 JAM_AT_DESKEW - A jam occurred at
the Deskew.
21 JAM_AT_CAMERA - A jam occurred at
the Camera
22 JAM_AT_ENDORSER - A jam
occurred at the Endorser
24 JAM_AT_MICR - A jam occurred at the
MICR
25 MICR_READ_ERROR - MICR Reader
DLL returned an error
26 FRONT_IMAGE_CAPTURE_ERROR -
error
27 BACK_IMAGE_CAPTURE_ERROR -
error
30 INTERLOCK_OPEN - The interlock is
open
35 SHUTTER _JAMMED_OPEN -
Shutter is jammed open
36 SHUTTER_JAMMED_CLOSED -
Shutter is jammed closed

M_STATUS Meaning
40 DRIVER_ERROR - A driver error
occurred
41 USB_RESET - A USB Reset occurred
42 TOO_MANY_USB_RESETS - There
have been too many consecutive USB
Resets
43 COMMS_ERROR - A Comms Error
occurred
44 COMMS_TIMEOUT - Timed out
waiting for Comms Response
45 SENSOR_FAILURE - Sensors have
failed
46 PRINTER_FAULTY - Printer module
inoperative
49 INITIALIZATION_FAULT - The CPM4
device has detected a fault that
prevents it from being initialized for
use. See Device Error Code returned in
M_DATA[1] for specific fault indicator
50 LONG_DOCUMENT - Item is too long
to put in capture bin
51 THICK_DOCUMENT - Thick or
multiple items entered - possible
double-feed
52 NARROW_DOCUMENT - Item is too
narrow to move through transport
53 JAM_IN_STACKING_BIN_1 - An item
has jammed in the stacking bin1
transport
54 STACKING_BIN_1_FAULT -
Intelligent stacking module is
reporting fault. See Device Error Code
returned in M_DATA[1] for more
specific root cause for fault condition)
55 JAM_IN_STACKING_BIN_3 - An item
has jammed in the stacking bin3
transport

M_STATUS Meaning
56 STACKING_BIN_3_FAULT -
Intelligent stacking module is
reporting fault. See Device Error Code
returned in M_DATA[1] for more
specific root cause for fault condition)
57 DOUBLE_FEED_DETECT - Multiple
documents detected by ultrasonic DFD
sensor
58 SHUTTER_COMM_FAULT - Unable to
communicate with I2C Shutter
59 SHUTTER_FAULT - Shutter appears
to be both open and closed at the same
time
M_DATA
The Byte 0 data is common to all CPM types.
Byte 0 - Internal command being executed:
00 - Reset - resetting device
01 - Enable - enabling device
02 - Disable - disabling device
03 - Eject - ejecting document
04 - Capture - capturing document
05 - Endorse - endorsing document
06 - Clear - clearing device
07 - Config - querying device configuration
08 - Sensors - querying device sensors
09 - Retract - retracting document
10 - Status - querying device status
11 -
Sol_Test - testing solenoid (CPM-1)
Exercise - exercising various solenoids
and motors
(CPM-2, CPM-3, CPM-4)
12 - Generic - event generated while idle
(CPM-1 only)

CPM-1 M_DATA
M_DATA Byte Description

0 Response origin - See M_DATA Byte 0
1 Shutter switch state (0 = closed, 1 =
open)
2 In-feed entrance sensor left (0 = clear,
1= blocked)
3 In-feed entrance sensor right (0 = clear,
1= blocked)
4 In-feed sensor middle (0 = clear, 1=
blocked)
5 In-feed sensor rear (0 = clear, 1=
blocked)
6 Scanner sensor front (0 = clear, 1=
blocked)
7 Scanner sensor at MICR head (0 =
clear, 1= blocked)
8 Scanner sensor at print station (0 =
clear, 1= blocked)
9 Scanner sensor at camera (0 = clear, 1=
blocked)
10 Out-feed sensor at nip solenoid (0 =
clear, 1= blocked)
11 Out-feed sensor at bin 1 (0 = clear, 1=
blocked)
blocked)
blocked)

S ca nne r I n fe e d
M IC R R e a d
F ro n t H ead
C a m e ra
1
9 8 6 5 4 3 2
7
R ea r
C a m e ra
E n d o rs e r
T ra c k S en s ors
10
11 12 13
O u tfe e d

CPM-2 M_DATA

1 Error code reported from the device.
See Error Code Reference
2 Track Sensor #1 (1 = blocked)
12 Bin Full Sensor (1 = full) or Track
Sensor #11 when Stacking Bin Present
(1 = blocked)
13 Stacking Bin Full Sensor (1 = blocked -
full when fully extended plunger blocks
sensor)
14 Stacking Bin Empty Sensor (1 = switch
closed - fewer than 6 cheques in the
bin)
15 Bin present sensor (1 = no bin present)
16 Initialization required (1 = device not
ready) - module failed integrity
diagnose
17 Interlock switch #1 (1 = interlock open)

Thick Item/Doubles Long

Out-feed Device Exit Area MICR De-skew Mechanism Detection Sensors
In-feed (2)
Read Head
10 9 6 5 4 3 2 1
Bin Full
Sensor Track Sensors
Rear Camera
Front Camera
No
Endorser
Return
7 Bin
8
Endorser Stage Area

CPM-3 M_DATA

13 (original Bin-3 Full Sensor (1 = full) - Bin-1 Full
bin) when there is a single open bin fitted
13 (stacking Bin-1 Empty Switch (1 = switch closed)
bin) - fewer than 6 cheques in bin
14 (original Bin #2 Full Sensor (1 = full)
bin)
14 (stacking Bin-1 Full Sensor (1 = sensor blocked) -
bin) document plate pulled down
15 (original Bin #3 Full Sensor (1 = full)
bin)
15 (stacking Bin-1 Full (1 = logically full) - bin full
bin) sensor blocked during last 5 plunges
diagnose

Thick Item/Doubles
Detect Sensors
Short
MICR De-skew Mechanism In-feed (0)
Front Camera Read Head
6 5 4 3 1&2
Rear Camera
Track Sensors
7
Endorser
Stage Area
Endorser
8 Bin Full
Sensor
10 11 12
9
Bin 3
9
13
Stacking
Stacking Bin Bin 2
Original 10
Bin
Powered 14
Module Cheque
Bin Bins
Module 11
Bin 1
Bin 2 Bin 1
Gravity Bin
Reject Full
Bin Lever

CPM-4 M_DATA

11 Track Sensor #10 (1 = blocked)) -
located in bin module
12 Track Sensor #11 (1 = blocked)) -
located in bin module
13 Bin #1 Full Sensor (1 = full) or stacking
bin Track Sensor #12 (1 = full/blocked)
diagnose
18 Bin-1 Empty Switch (1 = switch closed)
- fewer than 6 cheques in bin
19 Bin-1 Full Sensor (1 = sensor blocked) -
document plate pulled down
20 Bin-1 Full (1 = logically full) - bin full
sensor blocked during last 5 plunges
21 Bin-3 Empty Switch (1 = switch closed)
- fewer than 6 cheques in bin


22 Bin-3 Full Sensor (1 = sensor blocked) -
document plate pulled down
23 Bin-3 Full (1 = logically full) - bin full
sensor blocked during last 5 plunges
Note: The number of M_Data bytes returned depends

on the configuration of the stacking bin:
Powered stacking bin returns 18 bytes (Offset 0-

17)
Single stacking bin returns 21 bytes (Offset 0-20)
Dual stacking bin returns 24 bytes (Offset 0-23)

Powered
Reject Bin
12 13 14
11
Stacking Bin 2 Optional
Bin Stbcking second
Module Bin Stacking
10 Bin
Thick Item Detector (TID)
or
Bin 1 Bin 3
Ultrasonic Double Feed
Detector (UDFD)
9
ism
an
ch 3 1&2
8 Me
ew
Endorser -sk
De 4 Short
Stage Area In-feed
Endorser 5
R
IC ad
M He
ad Track Sensors
7 Re 6
Front Camera
Rear Camera
Bin Full
Sensor
Bin 3
Original
Bin 2
Powered 11
Bin
Module
10
Bin 1
Bin Full
Lever
2 1
Alternate
Long In-feed

Error Code Reference

The table lists detailed error codes for the CPM-2, CPM-
3 and CPM-4 modules.
Code Status Description

00H Operation_Successful No problem to
report / Successful
command
completion.
01H Operation_Pending The transport
activation
command has
been accepted.
02H Operation_Timeout No application
timeout when
customer failed to
enter a cheque.
03H Invalid_Device Attempting to
arm an optional
device that is not
installed.
04H Bad_Cmnd_Sequence Busy processing a
transport
activation
command.
05H Invalid_Command Invalid command
ID value.
06H Invalid_Diagnose No test defined for
the DIAG_ID
value received.
07H Invalid_Data Unexpected data
value or type
received.
08H Invalid_Data_Length Received more or
less data than
expected.
09H Data_Buffer_Overflow Too much data
received.
0AH Shutter_Jam (CPM2/3) Unable to open or
close the shutter.

0BH Item_Too_Short Document is less
that 150mm long.
0CH Item_Too_Long Document is more
than 225mm long.
0DH Item_Too_Thick A cheque bundle
or thick media has
entered the CPM
module
0EH Item_Jammed Cheque stopped
moving and failed
to arrive at the
staging area.
0FH No_Item_Present There is no
cheque in the
CPM transport.
10H Item_Removed Customer
retrieved cheque
before it could be
retracted.
11H Item_Deskew_Failure Unable to push
cheque against
track bottom
reference.
12H Bin_Nearly_Full Reported when
ever Bin Full
sensor blocked
during Capture.
13H Bin_Full CPM3 Open Bin
can accept no
more cheques.
14H Unexpected_Item A track sensor
became blocked
unexpectedly.
15H Module_Not_Initialized The module has
not completed a
successful
diagnose(0).


16H Item_Too_Narrow The cheque is less
than 62.5mm in
height.
17H USB_Reset_Occurred Reset or
disconnect
triggered USB re-
enumeration.
18H Infeed_Jam Cheque seen by
entry sensor but
failed to arrive at
DFD sensor
19H Infeed_Jam_Stall Infeed motor
stalled before
cheque arrived at
DFD sensors
1AH Infeed_Jam_Entry Entry step motor
stalled before
cheque arrived at
DFD sensors
1BH Infeed_Jam_Exit Exit step motor
stalled before
cheque arrived at
DFD sensors
1CH Item_Jammed_Entry Cheque stopped
moving with entry
step motor stalled.
1DH Item_Jammed_Exit Cheque stopped
moving with exit
step motor stalled.
1EH Double_Feed_Detected Ultrasonic DFD
sensor detected
multiple items
20H No_Controlware Main controller
firmware
download
required.


21H No_FPGA_Config FPGA
configuration file
download
required.
22H No_Endorser_FW Endorser FW
download
required.
23H No_Endorser_Bitmap Endorser Font
download
required.
24H Invalid_File_Type Bad format for a
download file. The
first byte is not
0x88.
25H Invalid_Storage_ID The Storage ID is
not an 'E' or an 'F'.
26H Incorrect_File_Size Download data
will not fit in
allocated storage
space.
27H Bad_File_Checksum Bad checksum for
the binary data
part of the
download.
28H Invalid_Storage_Addr The address in the
file header is not a
valid address.
29H NV_Memory_Failure Unable to write/
readback to
FLASH or
EEPROM
memory
30H General_Module_Fault Indicates that
data field contains
multiple error
codes (diag-0).
31H No_Interlock_24V Unable to activate
RON signal.


32H Track_Sensor_Fault Unable to
calibrate one or
more track
sensors.
33H Item_Present A cheque has been
detected in the
transport.
34H Shutter_Fault (CPM2/3) Faulty motor/
solenoid or
feedback sensor.
34H Shutter_Jam (CPM4) Unable to open or
close the shutter.
35H Infeed_Drive_Fault Faulty motor or
feedback sensor.
36H Deskew_Fault Faulty motor/
solenoid or
feedback sensor.
37H Entry_Stepper_Fault Faulty transport
entry step motor
or feedback
sensor.
38H Exit_Stepper_Fault Faulty transport
exit step motor or
feedback sensor.
39H MICR_System_Fault Unable to detect
signal gain
changes.
3AH Image_System_Fault Unable to
communicate with
camera controller
(FPGA).
3BH Endorser_Fault Faulty
endorsement
printer
mechanism.
3DH Bin_Not_Present The cheque bin is
not properly
positioned at the
module exit.

3EH Image_Data_Stall The host stopped
reading image
data.
3FH MICR_Data_Stall The host stopped
reading MICR
data.
40H No_Data_Available Requested setup
data not available
(query diag fault).
41H In-Feed_Config_Fault Detected
incompatible in-
feed type (ie short
in-feed on CPM2).
42H DFD_Sensor_Fault One or more of the
double-feed detect
sensors is not
working.
43H Bin_Full_Sensor_Fault One or more of the
bin-full sensors is
not working.
44H Bin_Stepper_Fault Faulty bin module
step motor or
feedback sensor.
45H Stacking_Bin_Fault The stacking bin
will not go ready
to capture
cheques.
46H Shutter_Comm_Fault Unable to
communicate with
I2C shutter
module
47H Shutter_Fault (CPM4) Invalid shutter
postion state
reported - both
open & closed
50H Bin_Entry_Motor_Fault Common track
and reject bin
motor fault.


51H Bin1_Motor_Fault Bin1 internal
transport motor
fault.
52H Bin3_Motor_Fault Bin3 internal
transport motor
fault.
53H Bin1_Plunge_Fault Bin1 plunger
unable to open top
limit switch (leave
home).
54H Bin1_Cycle_Fault Bin1 plunger
unable to toggle
bottom limit
switch.
55H Bin1_Home_Fault Bin1 plunger
unable to close top
limit switch (go
home).
56H Bin3_Plunge_Fault Bin3 plunger
unable to open top
limit switch (leave
home).
57H Bin3_Cycle_Fault Bin3 plunger
unable to toggle
bottom limit
switch.
58H Bin3_Home_Fault Bin3 plunger
unable to close top
limit switch (go
home).
59H Bin_Sensor1_Fault CPM3 track
sensor 9 faulty.
CPM4 track
sensor 10 faulty.
5AH Bin_Sensor2_Fault CPM3 and CPM4
track sensor 11
faulty.


5BH Bin_Sensor3_Fault CPM3 - not used.
CPM4 track
sensor 12 faulty.
(bin1 entry)
5CH Bin_Sensor4_Fault CPM3 track
sensor 10 faulty.
CPM4 track
sensor 13 faulty.
(bin1 end stop)
5DH Bin_Sensor5_Fault CPM3 - not used.
CPM4 track
sensor 14 faulty.
(bin2 end stop)
5EH Bin_Entry_Transport_Ja Item jammed or
m lost in bin entry
transport.
5FH Bin1_Transport_Jam Item jammed or
lost in bin 1
transport.
60H Bin3_Transport_Jam Item jammed or
lost in bin 3
transport.
61H Bin_Entry_Unexpected_It Bin module
em detected blocked
entry track sensor
unexpectedly.
62H Bin1_Unexpected_Item Bin module
detected blocked
bin 1 track sensor
unexpectedly.
63H Bin3_Unexpected_Item Bin module
detected blocked
bin 3 track sensor
unexpectedly.
64H Bin_NVRAM_Fault Unable to store
default sensor
thresholds.


65H Bin_Comm_Fault Communication
failure between
CPM and stacking
bin.
66H Bin_Not_Ready Stacking bin has
developed a fault
making it
unavailable for
use.
67H Bin_Not_Initialized The stacking bin
was not
successfully
diagnosed after
reset.
80H Endorser_COMM_Fault Endorser
communications
failure.
81H Platen_Solenoid_Fault Endorser platen
solenoid failure.
82H Ribbon_Motor_Fault Endorser ribbon
motor fault
85H Endorser_Config_Fault Configuration bit
disagrees with
detected endorser
type.
86H Invalid_Endorser_Cmnd Invalid command
received by
endorser.
87H Invalid_Endorse_Data Bad command
data received by
endorser.
88H Invalid_Endorse_Length Invalid command
length received by
endorser.

USB SCALABLE CHEQUE PROCESSING MODULE
USB SCALABLE CHEQUE PROCESSING

MODULE
M_STATUS
M_Status Description
0 GOOD
No errors.
2 NO_DOC_PRESENT
Command not completed because no item
in transport.
3 BUNCH_TOO_THICK
Inserted bunch is too thick to be
transported and fed reliably.
4 COMMAND_IN_PROGRESS
A command could not be executed because
another command was already in progress.
7 ENTRY_FAILURES_EXCEEDED
Jam or faults on media entry has reached
EntryFaultLimit.
8 SHUTTER_FAULT
Sensors indicate that shutter is both fully
open and fully closed
9 ITEM_TOO_SHORT
Item is too short to move through
transport
11 BIN_DOOR_OPEN
Optional Bin Door is open/unlocked
13 INFEED_JAM_SHUTTER_OPEN
Jam has occurred while accepting media
w/ shutter open
15 OUTFEED_JAM
Unable to move media located in the
outfeed.
17 PRINTER_RIBBON_LIFE_ERROR
Printer ribbon usage has reached fatal
error threshold.

18 STAMP_INK_LIFE_ERROR
Stamp ink pad usage has reached fatal
error threshold.
19 INFEED_JAM
Jam has occurred while accepting media
with shutter closed
23 STAMP_INK_EMPTY_SOON
Stamp ink pad usage has reached the
nearly empty threshold
25 MICR_READ_ERROR
MICR Reader returned an error.
26 IMAGE_PROCESS_ERROR
Image Processor returned an error.
28 BIN1_FULL_SOON
Bin1 full warning
29 BIN2_FULL_SOON
Bin1 full warning
30 INTERLOCK_OPEN
The interlock is open
31 BIN1_FULL
Bin1 has reached fatal error threshold.
32 BIN2_FULL
Bin2 has reached fatal error threshold.
34 CAPTURE_BIN_REMOVED
Rear mounted bin removed or safe door
open
35 SHUTTER_JAMMED_OPEN
Shutter is jammed open
36 SHUTTER_JAMMED_CLOSED
Shutter is jammed closed
37 FEEDER_JAM
Unable to move media through feeder area
38 SCM_TRANSPORT_JAM
Unable to move cheque inside main
transport
39 ESCROW_REBUNCH_JAM
Unable to move media inside ERBM

40 DRIVER_ERROR
The driver received an unhandled error
from the device.
43 USB_DISCONNECTED
USB connection to SCPM has been lost.
44 COMMS_TIMEOUT_ERROR
No response from SCPM device for 90
seconds.
45 SENSOR_AMBIENT_LIGHT_FAULT
At least one track sensor has a significant
output signal when the LED is turned off.
47 PRINTER_RIBBON_EMPTY_SOON
Printer ribbon usage has reached the
nearly empty threshold
49 INITIALIZATION_FAULT
The SCPM device has detected a fault that
prevents it from being initialized for use.
See FW Error Code returned in
M_DATA[1] for specific fault indicator.
50 MEDIA_TOO_LONG
Bunch is to long to feed or item is to long to
put in capture bin
51 ITEM_TOO_THICK
Item too thick to move through transport
reliably
52 ITEM_TOO_NARROW
Item is too narrow to move through
transport
53 CHEQUE_BIN_JAM
An item has jammed in the stacking bin1
transport.
54 CHEQUE_BIN_ERROR
Run-time stacking bin electro-mechanical
error
57 DOUBLE_FEED_DETECT
Multiple documents detected by ultrasonic
DFD sensor.

59 SHUTTER_OPEN_TIMEOUT
Shutter was left open for more than 5
minutes.
60 ITEM_FEED_ERROR
Unable to feed next cheque.
61 ITEM_DESKEW_ERROR
Unable to place cheque against reference
track bottom
62 MICR_CAPTURE_ERROR
MICR data transfer failure.
63 IMAGE_CAPTURE_ERROR
Image data transfer failure.
64 SCM_TRANSPORT_ERROR
Run-time electro-mechanical or module
comm error.
65 ERBM_ERROR
Run-time ERBM electro-mechanical error
66 ESCROW_FULL
No more items can be moved in to escrow
67 REBUNCH_FULL
No more items can be moved in to
rebuncher
68 INFEED_TRACK_SENSOR_FAULT
An infeed track sensor has weak signal or
is not working
69 FEEDER_TRACK_SENSOR_FAULT
A feeder track sensor has weak signal or is
not working
70 FEEDER_BUNCH_SENSOR_FAULT
Thick Bunch sensor has a weak signal or is
not working.
71 SCM_DESKEW_SENSOR_FAULT
A de-skew sensor has a weak signal or is
not working
72 SCM_TRACK_SENSOR_FAULT
An SCPM Core track sensor has weak
signal or is not working

73 ERBM_TRACK_SENSOR_FAULT
An ERBM track sensor has weak signal or
is not working
74 OUTFEED_TRACK_SENSOR_FAULT
The outfeed track sensor has weak signal
or is not working.
75 BIN_TRACK_SENSOR_FAULT
A cheque bin track sensor is weak signal
or not working
76 UDFD_COMM_FAULT
CPM is unable to communicate with
UDFD processor
77 ENDORSER_COMM_FAULT
CPM is unable to communicate with
Endorser processor
78 ERBM_COMM_FAULT
CPM is unable to communicate with the
ERBM
79 BIN_COMM_FAULT
CPM is unable to communicate with the
Stacking Bin
80 CAPTURE_BIN_UNAVAILABLE
Target capture bin is not present (i.e.
External Cheque Bin 2)
81 FIRMWARE_DOWNLOAD_FAULT
One or more firmware files could not be
downloaded.
82 INFEED_MOTOR_FAULT
Unable to sense infeed motor rotation
83 FEEDER_MOTOR_FAULT
Unable to sense feeder retard motor
rotation
84 RIBBON_MOTOR_FAULT
Unable to sense endorser ribbon motor
current
85 SCM_TRANSPORT_MOTOR_FAULT
Unable to sense transport step motor
rotation

86 ERBM_ ESCROW_MOTOR_FAULT
ERBM reported problem with Escrow DC
motor
87 ERBM_REBUNCH_MOTOR_FAULT
ERBM reported problem with Rebunch
step motor
88 ERBM_STEP_MOTOR_FAULT
ERBM reported problem with transport
step motor
89 ERBM_VOLTAGE_FAULT
ERBM has sensed problem voltage source
90 ERBM_TAPE_SENSOR_FAULT
ERBM Escrow tape start/end sensor
problem
91 OUTFEED_MOTOR_FAULT
Unable to sense outfeed motor rotation.
92 BIN_TRANSPORT_FAULT
Unable to sense stacking bin transport
motor rotation
93 BIN_PLUNGE_FAULT
Unable to move stacking bin plunger away
from home
94 BIN_CYCLE_FAULT
Unable to move stacking bin plunger to
bottom position
95 BIN_HOME_FAULT
Unable to move stacking bin plunger to
home position
96 ERBM_OFF_LINE
An ERBM fault has occurred that makes
escrow unusable
97 UDFD_HW_FAULT
SCPM Device reported an integrity test
fault relating to UDFD.
M_DATA
The Byte 0 data identifies the command being executed.
Byte 0 - Internal command :

00 - Reset - Clears error counts and flags
maintained by the service.
01 - Enable - Used to accept media and
process one or more cheques.
02 - Disable - Used to cancel an Enable prior
to accepting a cheque.
03 - Eject - Returns a cheque to the user.
04 - Capture - Capture a cheque to a specified
container.
05 - Endorse - Queues up an endorsement for
next cheque captured.
06 - Clear - Clear media to specified capture
bin and verify device readiness.
07 - GetConfig - Used to determine the SCPM
device hardware capabilities.
08 - Expel - Ejected media that was not taken
will be purged from the infeed.
09 - Retract - Used to pull an ejected item
back into the SCPM device.
10 - Status - Reports operational state of
SCPM device and sub-modules.
M_DATA
Description
Byte
0 SCPM command response that returned
the M_Data (see M_DATA Byte[0]).
1 Response status reported by SCPM
device hardware
2 Shutter Fully Closed (In-Feed, 1 =
closed)
3 Shutter Fully Open (In-Feed, 1 = open)
4 Thick Bunch Sensor (In-Feed, 1 = bunch
too thick)
5 Double Feed Detection Sensor (In-Feed
or Multi-cheque Feeder, 1 = blocked)
6 Track Sensor #1 (In-Feed)
9 Track Sensor #4 (Feeder)
M_DATA
Description
Byte
12 Deskew Sensor #1 (SCPM Core)
13 Deskew Sensor #2 (SCPM Core)
14 Track Sensor #7 (SCPM Core)
18 Track Sensor #11 (Outfeed)
19 Track Sensor #12 (ERBM)
24 Track Sensor #17 (Stacking Bin)
29 Interlock switch (1 = interlock open)
30 Cheque Bin Removal sensor (1 = bin
removed).
31 Cheque Bin door open sensor (1 = door
open).
32 Capture Bin 1 Empty Sensor (1 = sensor
blocked) - fewer than 6 cheques in bin
33 Capture Bin 1 Full Sensor (1 = sensor
blocked) - document plate pulled down
34 Capture Bin 1 Full (1 = logically full) -
bin full sensor blocked during last 5
plunges
35 Capture Bin 2 Media Sensor (top/bottom
bin: 1 = bin not empty; back bin: 1 = bin
full)
Note: For deskew and track sensors a value of 1 =

sensor blocked.
The SCPM has the following layout and options:
TSx = Track Sensor

TB = Thick Bunch Sensor
DSx = Deskew Sensor
DC = Door Closed Sensor
BFx = Bin Full Sensor
BEx = Bin Empty Sensor
Capture Bin 2
Top Mount
Stacking Bin
De-skew Mechanism
MICR Front
Read Head Camera DFD
TS9 DS2 DS1
TS8 TS7 TS5 TS4

Back
Endorser Camera
Cheque Processor
Multi-
TS10 ERBM Cheque
Feeder
To
Bottom Mount Bin

The cheque feeder options are shown below:
Cheque Feeder Options

DFD TB
TS5 TS4 TS3 TS2 TS1
Short
Single
Cheque
Feeder
DFD TB
TS5 TS4 TS3 TS2 TS1
Mid-Length
Single
Cheque
Feeder
DFD TB
TS5 TS4 TS3 TS2 TS1
Long
Single
Cheque
Feeder
TSx = Track Sensor

DSx = Deskew Sensor

The back mount bin options are shown below:
Back Mount Bin Options
TS21
Outfeed
TS11 (for SBIN)
Motor
Capture Bin 1
Back Mount
Stacking Bin
BF1
Outfeed Motor
BF2 (for OBIN)
Back Mount
Open Bin
TSx = Track Sensor

DSx = Deskew Sensor

The top mount stacking bin is shown below:
TS19 TS20 TS21
Ca
ptu
TS18
re
Bin
Capture Bin 1
2
DC
BE2 Top Mount Stacking

Bin
TS17
BF1
TSx = Track Sensor

DSx = Deskew Sensor

The bottom mount bin options are shown below:
Bottom Mount Bin Options
TS17
TS21
TS19
Capture Bin 1
Cap tu
DC
re
Bin 2
Bottom Mount
Stacking Bin
BE2
BF1
TSx = Track Sensor

Outfeed DSx = Deskew Sensor
(for OBIN)
BF1
Bottom Mount
Open Bin

The ERBM module is shown below:
TSx = Track Sensor
ERBM
Rebuncher
(TS14) (TS15)
ESCROW
(TS13)
(TS12)
(TS16)

Error Code Reference

The table lists the detailed error codes returned by the
USB Scalable Cheque Processing Module.

00H Success_Complete The command has been
successfully processed.
01H Success_In_Progress Command successful
with TA-command in
progress.
02H Module_Not_ The module has not
Initialized completed a successful
diagnose(0).
03H Bad_Cmnd_Syntax Invalid command, data
or data length.
04H Bad_Cmnd_ Busy processing a
Sequence transport activation
command.
05H Operation_Timeout Customer failed to enter
media with timeout
period.
06H TA_Cmnd_ Transport activation
Cancelled command aborted by
Cancel command.
07H Shutter_Jam Unable to open shutter.
08H Item_Feed_Failure Unable to move next
item out of the feeder
09H Double_Feed_ Ultrasonic DFD sensor
Detected detected multiple items
0AH Item_Too_Thick A cheque bundle or thick
media detected in feeder
0BH Item_Too_Short Cheque is less than
150mm long.
0CH Item_Too_Long Cheque is more than
225mm long.
0DH Item_Too_Narrow The cheque is less than
62.5mm in height.


0EH Item_Deskew_ Unable to push cheque
Failure against track bottom
reference.
0FH Core_Module_Jam Jam with track sensor
TS6 to TS10 blocked.
10H Item_Movement_ Another cheque is
Blocked blocking the path
between source and
target location.
11H No_Item_Present There is no cheque in
the SCPM transport.
12H Item_Present A cheque has been
detected in the
transport.
13H Item_Taken Customer retrieved
cheque before it could be
retracted.
14H Image_Data_Stall The host stopped
reading image data
allowing image buffer to
become full.
15H MICR_Data_Stall The host stopped
reading MICR data.
16H Bin_Nearly_Full Reported when ever Bin
Full sensor blocked
during Capture.
17H USB_Reset_ Reset or disconnect
Occurred triggered USB re-
enumeration.
18H No_Interlock_24V The safety interlock is
open.
19H USB_2.0_Required High speed USB mode
required to support 512
packets.
1AH UDFD_Comm_Fault Unable to communicate
with Ultrasonic DFD.


1BH Endorser_Comm_ Unable to establish
Fault endorser
communications.
1CH Bin_Comm_Fault Unable to communicate
with stacking bin.
1DH ERBM_Comm_Fault Unable to establish RS-
232 communications
1EH Bad_Core_FW_ The command is not
Cmnd supported by the Core
FW.
1FH Bad_HW_Config The detected hardware
configuration is not
supported
20H No_Controlware Main controller
firmware download
required.
21H No_FPGA_Config FPGA configuration file
download required.
22H FPGA_Config_Fault Unable to successfully
configure imaging FPGA
23H No_Alternate_Core_ There is only version of
FW Core FW available for
execution.
24H Invalid_File_Type Bad format for a
download file. The first
byte is not 0x89.
25H Invalid_Storage_ The Storage ID is not
Location and 'E' or an 'F'.
26H Invalid_File_Size Download data will not
fit in allocated storage
space.
27H Invalid_Checksum Bad checksum for the
binary data part of the
download.
28H NV_Memory_ Unable to write/read/
Failure erase FLASH or
EEPROM memory.


29H No_Endorser_FW Endorser FW download
required.
2AH No_UDFD_FW UDFD FW download
required.
2BH No_Stacking_Bin Stacking Bin FW
FW download required.
2CH No_ERBM_FW ERBM FW download
required.
2DH Bunch_Too_Thick Too many cheques
inserted into multi-
cheque infeed
2EH Bunch_Too_Long Bunch still blocking TS1
after reaching TS5
preventing shutter
closure.
2FH Core_FW_Cold_ Status returned on first
Start Read Config command
following module power
on.
30H General_Module_ Indicates that data field
Fault contains multiple error
codes (diag-0).
31H TS1_Failed_to_ Outgoing item failed to
Block reach track sensor 1
32H TS2_Failed_to_ Outgoing item failed to
Block reach track sensor 2
33H TS3_Failed_to_ In or outgoing item
Block failed to reach track
sensor 3
34H TS4_Failed_to_ In or outgoing item
Block failed to reach track
sensor 4
35H TS5_Failed_to_ Item failed to reach
Block track sensor 5.

3AH TS10_Failed_to_ Item failed to reach
3BH TS11_Failed_to_ Item failed to reach
3CH DS1_Failed_to_ Diagnostic fault -
Block deskew sensor 1 failed to
show blocked with LED
off.
3DH DS2_Failed_to_ Diagnostic fault -
Block deskew sensor 2 failed to
show blocked with LED
off.
3EH Infeed_Module_Jam Jam with track sensor
TS1 to TS3 blocked.
3FH Feeder_Module_Jam Jam with track sensor
TS4 or TS5 blocked.
40H Outfeed_Module_ Jam with track sensor
Jam TS11 blocked.
41H TS1_Unexpected_ An item has appeared
Block unexpectedly
somewhere in the
transport.
Block unexpectedly
somewhere in the
transport.
Block unexpectedly
somewhere in the
transport.
Block unexpectedly
somewhere in the
transport.


Block unexpectedly
somewhere in the
transport.
Block unexpectedly
somewhere in the
transport.
Block unexpectedly
somewhere in the
transport.
Block unexpectedly
somewhere in the
transport.
Block unexpectedly
somewhere in the
transport.
4AH TS10_Unexpected_ An item has appeared
Block unexpectedly
somewhere in the
transport.
4BH TS11_Unexpected_ An item has appeared
Block unexpectedly
somewhere in the
transport.
4CH DS1_Unexpected_ An item has appeared
Block unexpectedly
somewhere in the
transport.
4DH DS2_Unexpected_ An item has appeared
Block unexpectedly
somewhere in the
transport.
4EH Bin_Not_Present Bin has been removed or
is misaligned with the
outfeed module.

4FH Bin_Module_Jam Jam with track sensor
TS17 to TS20 blocked.
50H Bin_Entry_Motor_ Common track and
Fault reject bin motor.
51H Bin_Protocol_Fault Protocol violation by
either the stacking bin
or the FX/2.
52H Bin_Door_Open Rear mount bin door is
open leaving plunger
disabled.
53H Bin_Plunge_Fault Bin plunger unable to
open top limit switch
(leave home).
54H Bin_Cycle_Fault Bin plunger unable to
toggle bottom limit
switch.
55H Bin_Home_Fault Bin plunger unable to
close top limit switch (go
home).
56H Bin_Full_Fault Bin appears full when
plunger at home
position.
58H Bin_Approach_ Home approach sensor
Sensor_Fault failure.
59H TS17_Fault Bin track sensor 1
faulty.
5AH TS18_Fault Bin track sensor 2
faulty.
5BH TS19_Fault Bin track sensor 3
faulty.
5CH TS20_Fault Bin track sensor 4
faulty.
5DH TS21_Fault Bin track sensor 5
faulty.
5EH Bin2_Empty_ Sensor blocked with no
Sensor_Fault default threshold
available in EEPROM.


5FH Bin_Not_Initialized The stacking bin was not
successfully diagnosed
after reset.
60H TS17_Failed_to_ Item failed to reach bin
Block unexpectedly at bin
track sensor 1.
track sensor 2.
6AH TS19_Unexpected_ An item has appeared
track sensor 3.
6BH TS20_Unexpected_ An item has appeared
track sensor 4.
6CH TS21_Unexpected_ An item has appeared
track sensor 5.
71H Ribbon_Motor_Fault Endorser ribbon motor
fault
72H Ribbon_Motor_Stall Unable to detect
endorser ribbon motor
rotation.
73H Protection_Circuit_ The print head solenoid
Fault protection circuit not
working correctly


74H Endorser_Unknown Fatal error after
_Fault exhausting retry
attempts to recover.
75H Sensor_Ambient_ At least 1 track sensor
Light_Fault has an output signal
when the LED is turned
off.
77H Solenoid_Safety_ Solenoid safety circuit
Tripped tripped due to excessive
solenoid turn on time.
78H Shutter_Solenoid_ Solenoid used to open
Fault shutter not drawing
current.
79H Infeed_Solenoid_ Solenoid used to lower
Fault bottom guide in multi-
cheque infeed.
7AH Pressure_Plate_ Solenoid used to push
Solenoid_Fault media against feeder
advance belt
7BH Deskew_Idlers_ Solenoid used to
Solenoid_Fault disengage idlers for
transport drive rollers.
7CH Deskew_Drive_ Solenoid used to
Solenoid_Fault disengage deskew down-
drive roller.
7DH Upper_Solenoid_ Directs media to ERBM/
Fault bottom bin, back
mounted bin or top
mounted bin.
7EH Reserved Reserved for possible
future Lower Solenoid
Fault.
7FH Reserved Reserved for unassigned
solenoid driver.
80H Shutter_Fault Shutter reporting both
fully open and fully
closed at the same time.
81H Infeed_Motor_Fault Faulty motor or feedback
sensor.

82H Feeder_Motor_Fault Faulty feeder motor or
feedback sensor.
83H MTM_Stepper_ Faulty main transport
Fault step motor or feedback
sensor.
84H MICR_System_ Unable to detect signal
Fault gain changes.
85H Image_System_ Unable to communicate
Fault with camera controller
(FPGA).
86H Image_Buffer_ Image data lost due
Overrun capture buffer over run
before maximum scans
reached.
87H Shutter_Close_Fault Unable to close the
shutter during integrity
test.
88H Outfeed_Motor_ Faulty motor or feedback
Fault sensor.
91H UDFD_Sensor_ The ultrasonic sensor is
Fault malfunctioning
92H UDFD_RAM_Fault The RAM test failed
93H UDFD_ADC_Fault The ADC is
malfunctioning
94H UDFD_Driver1_ The sensor drive output
Fault pin 1 is malfunctioning
95H UDFD_Driver2_ The sensor drive output
Fault pin 2 is malfunctioning
96H UDFD_Sensor_ The sensor reset output
Reset_Fault pin is malfunctioning
97H UDFD_Amp1_Fault The amplifier stage 1
output is malfunctioning
98H UDFD_Amp2_Fault The amplifier final stage
is malfuctioning
99H UDFD_Unknown_ Fatal error after
Fault exhausting retry
attempts to recover.


9CH ERBM_Protocol_ The ERBM has returned
Fault error code 0x03 or 0x04
to the SCPM device.
9DH ERBM_Command_T The ERBM failed to
imeout complete a command
within 25 seconds.
9EH TS12_Failed_to_ Item failed to arrive at
Block the ERBM entry sensor.
9FH ERBM_Unknown_ ERBM entered an error
Fault state without providing
a fault code.
A0H Jam_Between_TS12 A cheque remains
_TS13 between the ERBM
sensors, PSK1 and
PSK2.
sensors, PSK1 and
PSR1.
sensors, PSK2 and
PSK3.
sensors, PSK2 and
PSR1.
A4H Jam_At_TS16 A cheque is blocking
ERBM sensor PSR1.
ERBM sensor PSK1.
ERBM sensor PSK4.
A7H Jam_In_Escrow Item failed to come out
of escrow
A8H Jam_In_Rebuncher Bunch or item failed to
come out of rebunch
mechanism


A9H TS12_Unexpected_ ERBM sensor PSK1
Block unexpectedly blocked.
AAH TS13_Unexpected_ ERBM sensor PSK2
ABH TS15_Unexpected_ ERBM sensor PSK4
ACH TS16_Unexpected_ ERBM sensor PSR1
ADH Unrecoverable_ When the Integrity Test
ERBM_Jam is performed, a cheque
exists at a position
where recovery is not
possible. It has to be
manually removed.
B0H Rebunch_Full The rebunch mechanism
is full
B1H Escrow_Full The escrow is full or the
(Tape1_End) tape is broken.
B2H Escrow_Tape2_End The escrow tape is
broken.
B3H Transport_Motor_ ERBM transport step
Malfunction motor MK1
malfunctioning.
B4H Rebunch_Motor_ ERBM rebunch step
Malfunction motor MK2
malfunctioning.
B5H Escrow_Motor_ ERBM escrow motor
Timeout MR1 left running for too
long.
B6H Escrow_Motor_Too_ ERBM escrow motor
Slow MR1 running too slow.
B7H Escrow_Motor_Too_ ERBM escrow motor
Fast MR1 running too fast.
B8H Escrow_Motor_ ERBM escrow motor
Uncontrolled MR1 free running.
B9H Connector_ The connector is
Disconnected disconnected.


BAH Sensor_System_+5V +5V for the sensor
_Error system is abnormal.
BBH Drive_System_+24V +24V for the drive
_Error system is abnormal.
C1H TS12_On_Test_ ERBM sensor PSK1
Failed reporting blocked when
should be unblocked.
C5H TS16_On_Test_ ERBM sensor PSR1
C9H TS12_Off_Test_ ERBM sensor PSK1 is
Failed not blocked with LED
turned off.
CAH TS13_Off_Test_ ERBM sensor PSK2 is
turned off.
CBH TS14_Off_Test_ ERBM sensor PSK3 is
turned off.
CCH TS15_Off_Test_ ERBM sensor PSK4 is
turned off.
CDH TS16_Off_Test_ ERBM sensor PSR1 is
turned off.
CEH TapeEndSensor_Off ERBM escrow tape
_Test_Failed sensor PIR1 is not
blocked with LED
turned off.


CFH TapeStartSensor_ ERBM escrow tape
Off_Test_Failed sensor PIR2 is not
blocked with LED
turned off.
D1H TS12_Abnormal_ ERBM sensor PSK1
Level signal stays high even
when LED brightness
increased
when LED brightness
increased
when LED brightness
increased
when LED brightness
increased
D5H TS16_Abnormal_ ERBM sensor PSR1
when LED brightness
increased
D6H TapeEndSensor_ ERBM escrow tape
Low sensor PIR1 signal is
below required
minimum output.
D7H TapeStartSensor_ ERBM escrow tape
Low sensor PIR2 signal is
below required
minimum output.
D9H TS12_Weak_Output ERBM sensor PSK1
_Signal signal swing is too small
DAH TS13_Weak_Output ERBM sensor PSK2
DBH TS14_Weak_Output ERBM sensor PSK3


DCH TS15_Weak_Output ERBM sensor PSK4
DDH TS16_Weak_Output ERBM sensor PSR1
DEH TapeEndSensor_ ERBM escrow tape
High sensor PIR1 signal
exceeds allowable
maximum limit.
DFH TapeStartSensor_ ERBM escrow tape
High sensor PIR2 signal
exceeds allowable
maximum limit.
E0H EEPROM_Data_ The data of the
Error EEPROM are broken.
E1H EEPROM_Write_ It is not possible to write
Error data into the EEPROM.
E2H Flash_Memory_ When a program is
Erase_Error downloaded, the flash
memory cannot be
erased.
E3H Flash_Memory_ When a program is
Write_Error downloaded, data cannot
be written into the flash
memory.
E4H Checksum_Error When a program is
downloaded, the
program data the
checksum test failed.
E7H ROM_Error The program is broken.
(Downloading
necessary)
E8H RAM_Error The RAM is broken.
E9H Program_Runaway Program runaway is
detected.

GBRU/GBNA
GBRU/GBNA
M_STATUS
The M_STATUS codes returned for the GBRU/GBNA
are as follows:
M-Data
M_STATUS Description
Format
0 No error. 0
1 USB communications error. 0/3
2 Operation not attempted because 0
the device is FATAL from a
previous operation. A reset of
State Of Health to HEALTHY
must be performed to clear this
condition.
3 Invalid command - operation not 1
attempted
4 Suspected customer tampering. 1
5 Bills out - not enough notes to 1
satisfy request
6 Too many unrecognised notes 1
7 Too many counterfeits 1
8 Too many suspects 1
9 Not cleared - the operation cannot 0
be performed because bills may
not have been cleared from the
transport from a previous error
condition. A Device Primitives
Reset() operation must be
performed to clear this fault
10 Cassette position 1 full 1
14 Counterfeit area full 1
15 Reject area full 1

GBRU/GBNA
M-Data
Format
16 Capture area full 1
17 Escrow is full 1
18 Reservoir is full 1
19 Notes lost / unexpected notes 1
20 Cassette not installed 1
21 Reserved - Not used n/a
22 Shutter jammed open 1
23 Shutter jammed closed 1
24 Bill validation unit error 1
25 Interlock open (24V missing) 1
26 Shutter module error 1
27 Pre-acceptor module error 1
28 Pre-acceptor transport error 1
29 Separator module error 1
30 Separator Transport error 1
31 Transport before Bill Validator 1
module error
32 Bill Validator module error 1
33 Transport after Bill Validator 1
module error
34 Escrow Transport error 1
35 Escrow module error 1
36 Reservoir module error 1
37 Bunch Transport error 1
38 Reject Transport error 1
39 Counterfeit area error 1
40 Reject area error 1
41 Captured area error 1
42 Transport to cassettes error 1
43 Lower Transport error 1
44 Cassette Position 1 module error 1
GBRU/GBNA
M-Data
Format
48 Upper PCB module error 1
49 Lower PCB module error 1
50 Software error 1
51 Unit open - some part of device is 2/3
open or racked out. All parts
must be closed and racked in
before device can be used.
52 Control failure - Device 0
Primitives failure to report error
condition correctly
53 Not Authorised - Device serial 0
number has changed
M_DATA Format 0
No M_DATA is returned
M_DATA Format 1
The format 1 M_DATA returned for the GBRU/GBNA
are:
● Byte 0 - Upper 8 bits of 16 bit Command code sent
to the device (ASCII)
● Byte 1 - Lower 8 bits of 16 bit Command code sent
to the device (ASCII)
● Byte 2 - Upper 8 bits of a 16 bit Error code reported
from the device
● Byte 3 - Lower 8 bits of a 16 bit Error code reported
from the device.
The 16 bit error codes returned in bytes 2 and 3, along
with repair suggestions, are listed in B6-6524-A GBRU/
GBNA Error Code Specification.
M_DATA Format 2
are four bytes corresponding to an event that may
indicate a software sequencing problem at application
level.
GBRU/GBNA
M_DATA Format 3
are two bytes representing an error result that either
indicates a USB communications problem or an internal
software problem.

PASSBOOK PRINTER
PASSBOOK PRINTER
M_STATUS
M_STATUS Meaning
00 Operation successful (good)
01 Blank track (good)
02 Track not supported
03 Read error
04 Write error
05 No book in reader at start of command
06 Error recovery successful
07 Jam
08 Too many consecutive read errors
09 Too many consecutive write errors
10 Too many consecutive jams
12 Format error
14 Passbook jammed in throat - possible
customer tampering
15 Passbook jammed - unable to capture
16 Shutter jammed open
17 Shutter jammed closed
18 Not used
19 Not used
20 Passbook removed by customer during
capture
21 Not used
22 Ribbon needs to be replaced soon
23 Printhead needs to be replaced soon
24 Optical scan segment error
25 Ribbon needs to be replaced now
26 Printhead needs to be replaced now
27 Capture bin overfill
28 Mechanical jam
PASSBOOK PRINTER
M_STATUS Meaning
29 Printer open
30 Illegal media
31 Blank track
32 Scanner communications error
36 Capture bin full
M_DATA
Byte 0 - Command or Phase:
00 - Reset
01 - Accept
02 - Read
03 - Write
04 - Determine state
05 - Eject
06 - Print
07 - Disable
08 - Define passbook
09 - Not used
0A - Page number
0B - Check line
0C - Report configuration
0D - Report definition
0E - Book detection
0F - Book insertion
10 - Book removal
11 - Exercise mechanism
12 - Not used
13 - Not used
14 - Capture
15 - Multiple line print
16 - Not used
17 - Define scan
18 - Define magnetics
19 - Not used
1A - Line scan
Byte 1 - MAG R/W and Comms Status:
Bit 7 - 1 Write error
Bit 6 - 1 Comms error

PASSBOOK PRINTER
Bit 5 - 1 Read after write error
Bit 4 - 1 Read error
Bit 3 - 1 Olivetti track
Bit 2 - 1 ISO track
Bit 1 - 1 IBM track
Bit 0 - 1 DIN track
Bits 4 to 7 will be set for any detected occurrence of the

error, independent of successful retries.
Byte 2 - 00 Always
Byte 3 - Printer Status:
Bit 7 - 1 Read/Write error
Bit 6 - 1 Blank track
Bit 5 - 1 No passbook
Bit 4 - 1 Passbook jam
Bit 3 - 1 Passbook fully inserted
Bit 2 - 0 Always
Bit 1 - 1 Mechanical jam
Bit 0 - 1 Almost end of passbook
Byte 4 - Jam Status:
Bit 7 - 1 Printer RAM failure
Bit 6 - 1 Printer ROM failure
Bit 5 - 1 Book jam during capture
Bit 4 - 1 Book jam towards shutter
Bit 3 - 1 Book jam towards capture bin
Bit 2 - 1 Shutter switch malfunction
Bit 1 - 1 Shutter jammed closed
Bit 0 - 1 Shutter jammed open
Byte 5 - Sensors:
Bit 7 - 0 Always
Bit 6 - 0 Always
Bit 5 - 0 Always
Bit 4 - 0 Always
Bit 3 - 0 Always
Bit 2 - 1 Shutter open
Bit 1 - 0 Always
Bit 0 - 1 Throat sensors blocked

PASSBOOK PRINTER
Byte 6 - Sensors:
Bit 7 - 1 Shutter open sensor covered
Bit 6 - 1 Shutter closed sensor covered
Bit 5 - 1 Transport open
Bit 4 - 1 Print unit open
Bit 3 - 1 Capture bin NOT empty
Bit 2 - 1 Paper out detected
Bit 1 - 1 Paper low detected
Bit 0 - 1 Black mark detected
Byte 7 - Sensors:
Bit 7 - 0 Always
Bit 6 - 1 Platen roller raised
Bit 5 - 1 Printhead raised
Bit 4 - 1 Magnetic stripe pressure plate
raised
Bit 3 - 0 Always
Bit 2 - 1 Printhead at right side
Bit 1 - 1 Printhead at left side
Bit 0 - 1 Knife at home position
Byte 8 - Sensors:
Bit 7 - 0 Always
Bit 6 - 1 Media transport sensor (X9) covered
Bit 5 - 1 Media printhead sensor (X11)
covered
Bit 4 - 1 Platen guide rear sensor (X16)
covered
Bit 3 - 1 Media printhead sensor (X10)
covered
Bit 2 - 1 Platen guide front sensor (X15)
covered
Bit 1 - 1 Paper feed sensor (X12) covered
Bit 0 - 1 Media capture sensor (X17) covered
Byte 9 - Sensors:
Bit 7 - 1 Media skew sensor (X7) covered
Bit 6 - 1 Media skew sensor (X6) covered
Bit 5 - 1 Media exit sensor (X2) covered
Bit 0 - 1 Media transport sensor (X8) covered

PASSBOOK PRINTER
T_DATA
T_DATA is returned in response to the following tests
Read track
Define document
Check line
Read Track
The T_DATA returned, for the read track 2 and read
track 3 tests is, book data, which includes start and end
sentinels. The data is pseudo ASCII in the range 30H to
3FH.
The default sentinels are:
DIN Format The T_DATA is returned as two

blocks of data each enclosed between start sentinel
(3DH) and end sentinel (3FH). Maximum T_LEN - 94.
IBM Format The T_DATA is returned as two

blocks of data each enclosed between start sentinel
(3BH) and end sentinel (3FH). Maximum T_LEN - 78.
ISO Format The T_DATA is returned as one

block of data enclosed between start sentinel (3DH) and
end sentinel (3FH). Maximum T_LEN - 107.
Define Document Test

The T_DATA returned for the define document test is as
follows:
Byte 0 - Error Type:
00 - No error
01 - Illegal character
02 - Too many characters
03 - Too few characters
04 - Value too large
05 - Value too small
06 - Conflicts with another parameter
Byte 1 - Parameter In Error:
00 - No error
01 - Type
02 - Pitch

PASSBOOK PRINTER
03 - Feed
04 - Width left
05 - Width right
06 - Length
07 - Top
08 - Bottom
09 - Fold1
0A - Fold2
0B - P1
0C - PC1
0D - PC2
0E - SC1
0F - SC2
10 - Field separator
11 - Scan1
12 - Scan2
Byte 2 - Parameter In Conflict:
00 - No error
01 - Type
02 - Pitch
03 - Feed
04 - Width left
05 - Width right
06 - Length
07 - Top
08 - Bottom
09 - Fold1
0A - Fold2
0B - P1
0C - PC1
0D - PC2
0E - SC1
0F - SC2
10 - Field separator
11 - Scan1
12 - Scan2
Check line
The T_DATA returned for the check line test is as
follows:
30H, 30H - Line blank
30H, 31H - Line is not blank
PAGE TURNING PASSBOOK PRINTER
M-STATUS
M_STATUS Meaning
0 Operation successful
1 Blank track
2 Track not supported
3 Read error
4 Write error
5 No passbook in reader at start of
command
6 Error recovery successful
7 Passbook jam
8 Too many consecutive read errors
9 Too many consecutive write errors
10 Too many consecutive passbook jams
12 Format error
13 RS-232 communications error
14 Passbook jammed in throat - possible
customer tampering
15 Book jammed - unable to capture
20 Book removed by customer during
capture
22 Ribbon needs to be replaced soon
23 Printhead needs to be replaced soon
24 Barcode error
25 Ribbon needs to be replaced now
26 Printhead needs to be replaced now
27 Capture bin overfill
28 Mechanical jam
29 Printer open
31 Blank page
36 Capture bin full
37 Page turn error
M_STATUS Meaning
38 Too many consecutive page turn errors
39 Page turn passbook guide jammed open
40 Page turn passbook guide jammed
closed
41 Main electronics board failure
42 Magnetic electronics board failure
43 Magnetic board communication error
44 Book present
45 Adjust data lost
46 Printhead fire error
M_DATA
Byte 0 - Command or Phase:
00 - Reset
01 - Accept
02 - Read
03 - Write
04 - Determine State
05 - Eject
06 - Print
07 - Disable
08 - Define Document
09 - Not used
0A - Page Number
0B - Check Line
0C - Report Configuration
0D - Report Definition
0E - Book Detection
0F - Book Insertion
10 - Book Removal
11 - Exercise Mechanism
12 - Not Used
13 - Not Used
14 - Capture
15 - Multiple Line Print
16 - Not Used
17 - Define Scan
18 - Define Magnetics
19 - Not Used
1A - Line Scan
1B - Page Turn Forward
1C - Page Turn Backward
Byte 1 - MAG Read/Write Status:
Bit 7 - 0 always
Bit 6 - 0 always
Bit 5 - 0 always
Bit 4 - 0 always
Bit 3 - 0 always
Bit 2 - 1 for ISO track
Bit 1 - 1 for IBM track
Bit 0 - 1 for DIN track
Byte 2 - High byte of printer firmware error code
as received by the driver - See “Printer Firmware
Error Codes”.
Byte 3 - Low byte of printer firmware error code
as received by the driver - See “Printer Firmware
Error Codes”.
Byte 4 - Printer firmware subsystem command
code as received by the driver. This code relates to
the firmware command executing when the error
occurred except in the case of firmware error
codes 0780, 0781, 0782, and 0783, when Byte 4
qualifies the error.
Byte 5 - Sensors snapshot when firmware error
occurred:
Bit 7 - SN24 (Inserted Media Width)
Bit 6 - SN32 (Media At Mid Transport
Position)
Bit 5 - SN8 (Media In Transport)
Bit 4 - SN5 (Turn Page Position)
Bit 3 - SN4 (Line Find Position)
Bit 2 - SN3 (Print Position)
Bit 1 - SN2 (Mag Stripe Read/Write Position)
Bit 0 - SN1 (Media Insertion)
Sensor Values at End of Command

The remaining bytes of M_DATA (Bytes 6 to 10) report
the sensor values at the completion of the command.
These bytes are always generated except when there has
been an RS-232 communications error or a main
electronic board failure.
Byte 6 - Sensors:
Bit 7 - 0 always
Bit 6 - 0 always
Bit 5 - 0 always
Bit 4 - Media at turn page position SN5
Bit 3 - Media at line find position SN4
Bit 2 - Media at print position SN3
Bit 1 - Media at magnetic head position SN2
Bit 0 - Media insertion sensor SN1 covered
Byte 7 - Sensors:
Bit 7 - Mid platen position sensor SN18
covered
Bit 6 - Platen position sensor 1 SN17 (See
following table)
Bit 5 - Printhead left home position SN15
Bit 4 - Printhead right home position SN14
Bit 3 - 0 always
Bit 2 - 0 always
Bit 1 - 0 always
Bit 0 - 0 always
Byte 8 - Sensors:
Bit 7 - Magnetic head left home position
SN28
Bit 6 - Magnetic head right home position
SN27
Bit 5 - Turn page passbook guide open SN26
Bit 4 - Turn page roller middle position SN25
Bit 3 - Platen position sensor 2 SN22 (See
following table)
Bit 2 - Turn page timing sensor SN21 covered
Bit 1 - 0 always
Bit 0 - Platen home position sensor SN19
The values of sensors SN17 and SN22 in relation to the
platen position are shown in the following table:
SN17 SN22 Platen Position

0 0 Closed
0 1 Open
1 0 Middle
1 1 Middle

Byte 9 - Sensors:
Bit 7 - 0 always
Bit 6 - 0 always
Bit 5 - 0 always
Bit 4 - 0 always
Bit 3 - Media at mid transport position SN32
Bit 2 - Capture bin not empty SN31
Bit 1 - Magnetic plate closed SN30
Bit 0 - Magnetic encoder covered SN29
Byte 10 - Sensors:
Bit 7 - Media at width sensor SN24
Bit 6 - Turn page book guide closed SN23
Bit 5 - Passbook alignment covered SN46
Bit 4 - Print unit open SN45
Bit 3 - 0 always
Bit 2 - 0 always
Bit 1 - 0 always
Bit 0 - 0 always
Printer Firmware Error Codes

The Printer Firmware Error Codes received by the driver
from the printer firmware are displayed in bytes 2 and 3
of M_DATA. M_DATA byte 2 contains the high byte of
the error code and M_DATA byte 3 contains the low
byte of the error code. The following table shows the list
of codes, their meanings and the suggested action to
take to fault find.

These codes are also displayed on the LED
display on the main electronics board of the
printer.:
Error
Meaning Action
Code
Hi Lo
07 11 Print head position sensor Check SN14 and
right side (SN14) has not the print feed
changed. mechanism.
07 14 Print head pins have Check the print
stuck on. head driver.
07 15 Print head is overheating. Stop printing
and cool the
print head.
Check the print
head driver.
07 16 Print head even pins Check the print
firing error. head feed
mechanism.
07 17 Print head odd pins firing Check the print
error head feed
mechanism.
07 18 Print head firing error Check the print
caused by driver. head feed
mechanism.
07 19 Print data length error Suspect ATM
caused by driver. system driver
commands of
sending too
much data.
07 20 Print head feed error Check SN14.
(head moving right to left) Check the print
caused by print head right head feed
home position sensor mechanism.
(SN14) being on.

Error
Meaning Action
Code
Hi Lo
07 21 Print head feed error Check the print
(head moving left to right) head feed
caused by print head right mechanism.
home position sensor Check SN14.
(SN14) being off.
(head moving left to right) head feed
caused by print head left mechanism.
home position sensor Check SN14 and
(SN15) being on. SN15.
(head moving right to left) head feed
caused by print head left mechanism.
home position sensor Check SN15.
(SN15) being off.
07 24 Print head speed not Check the print
constant (head moving head feed
right to left). mechanism.
07 26 Attempt to print past Check SN3.
physical end of book
caused by SN3 becoming
uncovered during
printing.
07 30 No data was found on the Check the
magnetic stripe. magnetic stripe
and make sure
that it lies
within the
magnetic head
position.
07 31 No start mark was found Check the
on the magnetic stripe. magnetic stripe.
07 32 Parity error was detected Check the
in the magnetic data. magnetic stripe.
07 33 BCC or CRC error was Check the
detected in the magnetic magnetic stripe.
data.

Error
Meaning Action
Code
Hi Lo
07 34 Magnetic stripe verify Check the
error (the leading/ending magnetic stripe.
zero field was different on Make sure that
the second pass of the the passbook has
magnetic head). been inserted
straight.
07 35 Magnetic stripe verify Check the
error (the data was magnetic stripe.
different on the second
pass of the magnetic
head).
07 36 Invalid data length Check the
caused by the end mark magnetic stripe.
not being found on the
magnetic stripe.
07 37 Mag head jammed when Check the
moving from right to left magnetic head
caused by SN28 being off, feed mechanism.
or SN27 stuck on. Check SN27 and
SN28.
07 38 Mag head jammed when Check the
moving from left to right magnetic head
caused by SN27 being off, feed mechanism.
or SN28 stuck on. Check SN27 and
SN28.
07 39 Driver sent illegal Check the
magnetic type. firmware on the
PBP.
07 3A Driver sent illegal Check the
function code. firmware on the
PBP.
07 3B Driver caused invalid Check the
number of function firmware on the
parameters to be sent PBP.
from the main board.

Error
Meaning Action
Code
Hi Lo
07 3C Communications between Check cable.
the main electronics
board and the magnetic
board failed.
07 3D BCC of written data not
correct.
07 50 Passbook is jammed at Check passbook
the throat (insert gate). path.
07 51 The passbook jammed in Check passbook
the transport, while being path.
fed towards the rear of the
printer.
the transport when it was path.
being ejected out of the
unit.
the transport, while being path.
fed towards the front of
the printer.
07 54 The magnetic plate did Check the
not open or SN30 did not magnetic shutter
change from on to off. mechanism.
Check SN30.
07 55 The magnetic plate did Check the
not close or SN30 did not magnetic shutter
change from off to on. mechanism.
Check SN30.
07 56 The page turn book guide Check the page
did not open or SN26 or turn book guide
SN23 did not change from mechanism.
on to off. Check SN23 and
SN26.

Error
Meaning Action
Code
Hi Lo
07 57 Page turn book guide did Check the page
not close or SN26 or SN23 turn book guide
did not change from off to mechanism.
on. Check SN23 and
SN26.
07 58 The print head platen did Check the platen
not open. SN17 remained mechanism.
on and SN22 remained Check SN17.
off. Check SN22.
07 59 The print head platen did Check the platen
not close. SN17 and SN22 mechanism.
remained on. Check SN17.
Check SN22.
07 60 The page turn swing Check the page
mechanism did not return turn swing
to its neutral position. mechanism.
SN25 remained off. Check SN25.
07 61 Platen up/down sensor Check the platen

SN18 remains off and mechanism.
platen home position Check SN18.
sensor SN19 remains on. Check SN19.
07 62 Platen home position Check the platen

sensor SN19 remains off. mechanism.
Check SN19.
07 63 Page mark data (left Make sure the

upper side) can not be passbook was
recognized. inserted
straight.
Run level 0 Test
54.

Error
Meaning Action
Code
Hi Lo
07 64 Page mark data (left Make sure the
lower side) can not be passbook was
recognized. inserted
straight.
Run level 0
Test?.
07 65 The attempt to turn a Check the page
page has failed. SN21 did turn feed
not change. mechanism.
Check SN21.
07 67 The driver instructed the Suspect ATM
printer to turn an invalid system driver
number of pages. problem.
07 68 Printed Line Find (PLF) Check the
scanner can not find a passbook or
white area on the scanner.
passbook.
07 6A The print unit is open Close printer/
(sensor SN45 off). check sensor.
07 70 Passbook was removed as Check the insert
it was being staged. gate.
07 71 The book inserted into the Check the
printer was too short passbook.
(<140mm).
07 72 The book inserted into the Check the
printer was too long passbook.
(>195mm).
07 73 Passbook not found on Check the
feed route. passbook path.
Check the ATM
system driver
program.
07 74 The driver sent an accept Run the EJECT
command when a or BOOK
passbook was present in CAPTURE test.
the printer. Check the
passbook path.
Error
Meaning Action
Code
Hi Lo
07 75 The driver sent an issuer Check the ATM
command to a printer that system driver
does not have an issuer program.
module.
07 76 Passbook not inserted Check the
properly, or the passbook passbook.
width is too narrow. Check SN1 and
SN24.
07 79 Passbook jammed in front Check the
transport. passbook path.
07 80 The driver sent an invalid Check the ATM
command to the printer. system driver
M_DATA Byte 4 takes one program.
of the following values:
01 - Illegal command
character.
length.
parameter.
sequence.
05 - Command
inexecutable. Initial
parameter not loaded.
07 81 Diagnostic Level 0 Error Check ROM.
in ROM. M_DATA Byte 4
takes one of the following
values:
00 - A ROM error detected
on the main electronics
board.
01 - A ROM error detected
on the magnetic
electronics board.

Error
Meaning Action
Code
Hi Lo
07 82 Diagnostics Level 0 Error Check RAM.
in RAM. M_DATA Byte 4
values:
00 - A RAM error detected
on the main electronics
board.
01 - An internal RAM
error detected on the
magnetic electronics
board.
02 - An external RAM
error detected on the
magnetic electronics
board.
07 83 Diagnostics Level 0 Error Check timer.
in Timer. M_DATA Byte 4
values:
00 - A CPU timer error
detected on the main
electronics board.
01 - Timer 1 error
electronics board.
02 - Timer 2 error
electronics board.
03 - Timer 3 error
electronics board.
04 - Timer 4 error
electronics board.
05 - Timer 5 error
electronics board.
06 - Timer error detected
on the magnetic board.
Error
Meaning Action
Code
Hi Lo
07 84 The driver sent a check Remove the
sensor status while a passbook from
passbook was present in the printer.
the printer.
07 85 The internal battery for Replace the
storing adjust data is battery.
faulty.
07 86 Error in 24V power Check the power
supply. supply.
07 87 CRC error detected when Check the
reading the adjust data. battery.
Check RAM.
07 88 Fault on the magnetic Check the
board. magnetic board.
07 89 The driver has sent an Check
illegal passbook printing application.
zone to the printer.

MONEY ORDER PRINTER
MONEY ORDER PRINTER
M_STATUS
M_STATUS Meaning
01 Knife jam
02 Device inoperable
05 Paper out
07 Paper not loaded
09 Printer open
13 Ribbon needs replacing now
14 Printhead needs replacing now
16 Media jam
17 Printhead carriage jam
22 Barcode read failed but successful
within retry count
23 Barcode read failed
24 File failed to be cleared
25 File not readable
26 File not writeable
M_DATA
Byte 0:
01 - Sensor unable to find home, treated as a
carriage jam.
02 - Initialisation error, or burster wheel
could not find home, treated as a knife jam.
04 - Out of paper.
08 - Paper loading error.
10 - Top of form mark could not be found,
treated as a media jam.
20 - Burster failure, or paper advanced too
far without burst (paper is backed up into
machine to prevent access), treated as a knife
jam.

MONEY ORDER PRINTER
40 - EPROM checksum error (or non-boot
sectors are unexpectedly empty), treated as a
communications error.
80 - Feeder is not present
Byte 1:
01 - The burster fail detect sensor is
defective, treated as a knife jam.
02 - Just powered on (may be cleared by ESC
O).
04 - Paper under head during power-up
(voided first form).
08 - Paper present under head after eject,
treated as a media jam.
10 - 0 always.
20 - 0 always.
40 - 0 always.
80 - 0 always.
Byte 2:
01 - 0 always.
02 - 0 always.
04 - 0 always.
08 - 0 always.
10 - 0 always.
20 - 0 always.
40 - 0 always.
80 - 0 always.
Byte 3:
01 - 0 always.
02 - 0 always.
04 - 0 always.
08 - 0 always.
10 - 0 always.
20 - 0 always.
40 - 0 always.
80 - 0 always.

NOTES
NOTES

NOTES

NOTES

NOTES

ATM Self-Service Diagnostic Status Code Notebook
B006-6273-L000 June 2009

ATM Self-Service Diagnostic Status Code Notebook

B66273L Vol2 PDF

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56XX/Personas/662x/663x

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Date Page Description

Date Page Description

NCR - CONFIDENTIAL AND PROPRIETARY

This publication is Volume 2 of the NCR 56XX/Personas/

NCR - CONFIDENTIAL AND PROPRIETARY

NCR - CONFIDENTIAL AND PROPRIETARY

SDC COIN DISPENSER MODULE ............................................1

SDC COIN DISPENSER MODULE TI........................................3

RS232 COIN DISPENSER MODULE .........................................4

USB COIN DISPENSER MODULE ............................................6

MOTORISED CARD DISPENSER..............................................8

ENVELOPE DISPENSER ..........................................................10

ENVELOPE DISPENSER - Personas 86 ....................................11

ENVELOPE DISPENSER - USB ENVELOPE DISPENSER ...13

ENVELOPE DEPOSITORY (ALL TYPES) ..............................15

ENVELOPE DEPOSITORY TI ..................................................19

PERSONAL CASH DEPOSIT MODULE

DOCUMENT PROCESSING MODULE - ATM .......................26

USB DOCUMENT PROCESSING MODULE ..........................42

CHEQUE PROCESSING MODULE..........................................45

USB SCALABLE CHEQUE PROCESSING MODULE ...........70

PASSBOOK PRINTER .............................................................103

PAGE TURNING PASSBOOK PRINTER ..............................109

MONEY ORDER PRINTER.....................................................123

NCR - CONFIDENTIAL AND PROPRIETARY

SDC COIN DISPENSER MODULE

NCR - CONFIDENTIAL AND PROPRIETARY

NCR - CONFIDENTIAL AND PROPRIETARY

SDC COIN DISPENSER MODULE TI

The status can be 00 - In

NCR - CONFIDENTIAL AND PROPRIETARY

RS232 COIN DISPENSER MODULE

NCR - CONFIDENTIAL AND PROPRIETARY

USB COIN DISPENSER MODULE

MOTORISED CARD DISPENSER

NCR - CONFIDENTIAL AND PROPRIETARY

NCR - CONFIDENTIAL AND PROPRIETARY

NCR - CONFIDENTIAL AND PROPRIETARY

ENVELOPE DISPENSER - PERSONAS 86

Bytes 0-13 refer to the state of each sensor explicitly.

NCR - CONFIDENTIAL AND PROPRIETARY

ENVELOPE DISPENSER - USB ENVELOPE

Bytes 0-13 refer to the state of each sensor explicitly.

NCR - CONFIDENTIAL AND PROPRIETARY

ENVELOPE DEPOSITORY (ALL TYPES)

NCR - CONFIDENTIAL AND PROPRIETARY

Meaning in PPD & Meaning in PPD- Meaning in

NCR - CONFIDENTIAL AND PROPRIETARY

Meaning in PPD & Meaning in PPD- Meaning in