Documente Academic
Documente Profesional
Documente Cultură
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–
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you increasing 6RZKRDP,DQGKRZFDQ,VRFRQ¿GHQWO\PDNHFODLPV
your business like this?
by between 50% 0\QDPHLV&KULV&DUGHOO&(2RI&DUGHOO0HGLDDQG
and 250% just by ,¶YHVSHQWWKHODVW\HDUVZRUNLQJZLWKEXVLQHVVRZQHUV
adopting some DQGHQWUHSUHQHXUVVKDULQJZLWKWKHPKRZWRGXSOLFDWHWKH
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online strategies
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is possible.” VWUDWHJLHVDQGWHFKQLTXHV,QWKLVWLPH,¶YHEHFRPHZHOO
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ultimately, it’s their mindset that drives their success. There
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Essential Strategies —–22—
–
2QWKHRQHKDQGWKHUHLVKXJHSRWHQWLDOLQ\RXUZHEVLWH
DQGLQLQWHUQHWPDUNHWLQJDQGDIHZIDLUO\VWUDLJKWIRUZDUG
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“Things seem to PLQH¿HOGDQGLIZH¶UHWRUHDSWKHNLQGRIUHZDUGVZHZDQW
be constantly ZHQHHGWRWUHDGFDUHIXOO\
changing, and ,W¶VKDUGWRNQRZZKRPDQGZKDWWREHOLHYH:KDW¶VPRUH
what worked WKLQJVVHHPWREHFRQVWDQWO\FKDQJLQJDQGZKDWZRUNHG
yesterday... \HVWHUGD\ZHOOFDQZHEHVXUHLW¶VVWLOOJRLQJWRZRUN
well... can we WRGD\"$QGLILWZRUNVWRGD\ZLOOLWDOVRZRUNWRPRUURZ"
be sure it’s still 6RLQWKLVUHSRUW,FODULI\VRPHRIWKHVHFODLPVDQGJLYH
going to work \RXVSHFL¿FSRLQWHUVRQKRZWRJHWVRPHYHU\GUDPDWLF
today? And if it LQFUHDVHVLQ\RXUZHEVLWHUHVXOWV
works today...
will it also work
What are the fundamentals?
tomorrow?”
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they’re very different.
7(VVHQWLDO:HEVLWH3UR¿W6WUDWHJLHV
Essential Strategies —–33—
–
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7KDW¶VWKHREYLRXVRQHDQGLW¶VZKDWZHDOOWKLQNDERXW
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“You want as large FRQYHUWWRSD\LQJFOLHQWVRUFXVWRPHUV
a proportion of
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visitors to your
site as possible 1. JHWWKHPD[LPXPQXPEHURISHRSOHWR\RXUVLWHDQG
to convert to
increase the conversion rate.
paying clients or
customers.” 7KHVHFRQGRQHLVZKHUHWKHFKDOOHQJHOLHVIRUPDQ\
SHRSOH$VZHJRDORQJLQWKLV5HSRUW,RXWOLQHVRPHVLPSOH
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QRWWKDWKDUGWRJHWGHFHQWQXPEHUVRIZHEVLWHYLVLWRUV
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cover in this report? Then suppose that once they’re there
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Essential Strategies —–44—
–
WKHQLQVWHDGRIKDYLQJYLVLWRUVHDFKZHHN\RX¶OOKDYH
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“To double your
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online sales and
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have to double \RXGRQ¶WKDYHWRGRXEOHWKHQXPEHURISHRSOHFRPLQJWR
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the number of
conversions doubles your sales.
people coming
to your site. A 7KHJRRGQHZVLVWKLV¿JXUHLVYHU\DFKLHYDEOHIRUDOORI
XVDQGGRHVQ¶WQHFHVVDULO\WDNHDORWRIZRUN7KHJUHDWQHZV
50% increase
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in visitors plus VWUDWHJLHVEHFDXVH,VHHWKHVHHYHQKLJKHUUHVXOWVHYHU\
a 50% increase GD\DFKLHYHGE\DOOVRUWVRIEXVLQHVVHVDOORYHUWKHZRUOG
in conversions
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doubles your returns sometimes in the hundreds and even thousands of
sales.” SHUFHQW$QGLQWKLV5HSRUW,VKDUHZLWK\RXWKHVWUDWHJLHV
they used to do that.
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businesses are different.
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Essential Strategies —–55—
–
Enough with the statistics,
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/HW¶VJHWLQWRWKHPHDWRIZKDWZH¶UHWU\LQJWRDFKLHYH
“It seems like PRUHYLVLWRUVWR\RXUZHEVLWHDQGDKLJKHUFRQYHUVLRQUDWH
basic common RQFHWKH\JHWWKHUH
sense to use
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multiple improve your visitor count and conversion rate. Any one of
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approaches to KHUHWREHQH¿WIURPDQGSXWWRZRUNIRU\RXLQ\RXUEXVLQHVV
attract visitors +HUHWKH\DUH
to your site, but
you would be 8VHPXOWLSOHPDUNHWLQJDSSURDFKHVWRDWWUDFW
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surprised how
few of us do this 0DNHVXUH\RXUZHEVLWHSDVVHVWKHVHFRQGWHVW
as well as we 8VHWKHOHDGJHQHUDWLRQPRGHO
could.”
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Essential Strategies —–66—
–
7UDGLWLRQDO$GYHUWLVLQJ
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Essential Strategies —–77—
–
It’s unbeatable.
$QGSD\SHUFOLFNLVVRPHWKLQJ,GRP\VHOILQP\own
EXVLQHVVDQG,¶YHVSHQWRYHU
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“If you are new ,I\RXDUHQHZWRSD\SHUFOLFNpleaseWHVWLWRXW<RXFDQ
to pay-per-click, WU\LWIRUMXVWDIHZGROODUVDQGWKHUHVXOWVPLJKWMXVWDPD]H
please test it out. you.
You can try it for +RZHYHUDVZLWKDQ\WKLQJZRUWKGRLQJZHOOWKHUHLVDQ
just a few dollars DUWDQGVFLHQFHWRSD\SHUFOLFN
and the results
<RXQHHGWREHZLOOLQJWRVSHQGWLPHJHWWLQJJRRGDWLW
might just amaze EXWWKHUHVXOWVFDQEHZHOOZRUWKLW
you.”
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important.
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Essential Strategies —–88—
–
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JHWWLQJSHRSOHWROLQNWR\RXUZHEVLWH
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“Don’t overlook ZURQJZLWKWKHPEXWWKHUHLVDORWRIHYLGHQFHQRZWKDW
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traditional
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part of your ZHEVLWH
overall internet
strategy. There’s Articles, traditional advertising and email
still a tendency campaigns
for us to think of 1H[WRQWKLVOLVWLVDUWLFOHVDQGIHDWXUHV
the internet as a ,ZRXOGVXJJHVWWKDWDYHU\LPSRUWDQWSDUWRI\RXU
sideline.” EXVLQHVVJURZWKLQWKHPRQWKVDQG\HDUVDKHDGLVJRLQJWR
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think of the internet as a sideline.
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Essential Strategies —–99—
–
OLWHUDOO\GULYLQJRIÀLQHWUDI¿FRQOLQHZLWKWUDGLWLRQDOPHGLD
6RGRQ¶WRYHUORRNWKHPDUNHWLQJDQGDGYHUWLVLQJ\RXDUH
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“It’s not just UHFHQWO\SDUWO\EHFDXVHLW¶VQRZPXFKHDVLHUWRWUDFNDQG
about getting PHDVXUHZKDW\RXGR<RXFDQWHVWEDQQHUDGYHUWLVLQJRQ
new visitors to *RRJOH¶VSDUWQHUVLWHVDQGWKHUHDUHKXQGUHGVRIWKRXVDQGV
your site or even of them.
new clients and $JDLQ\RXGRQ¶WKDYHWRGLYHGHHSLQWR\RXUSRFNHWVIRU
customers. It’s WKLVEHFDXVH\RXFDQWHVWEDQQHUDGYHUWLVLQJRQDYHU\VPDOO
just as important VFDOHIRUDIHZGROODUVDQGPHDVXUHYHU\DFFXUDWHO\ZKHWKHU
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-- if not more
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- to have
your existing Email Campaigns
customers come 3HRSOHVRPHWLPHVZRQGHUKRZWRJHWQHZYLVLWRUVWRWKHLU
back again and ZHEVLWH
again.” $QGZKLOHLW¶VQHFHVVDU\WRKDYHDFRQVWDQWVWUHDPRI
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pictures, audio and video. Not everyone processes
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Essential Strategies —–10 –
10 —
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look at pictures.
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increase.
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they’re dynamite.
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Essential Strategies —–11 –
11 —
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arrives at your
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website, if
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something within
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at least 50% of
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them will leave. <HVEXWZKDWLIHYHU\ERG\LVZKL]]LQJDURXQGWKHPDOODW
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average. For you ZLQGRZ7KDW¶VZKDWLW¶VUHDOO\OLNH
it might be 60% 0DNHQRPLVWDNH\RXDQG,KDYHDKXJHFKDOOHQJH
or 70%.”
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visitors’ attention... and keep it.
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really need to pay attention to. When you think about your
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Essential Strategies —–12 –
12 —
sites.
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“If the bit that GLUHFWPDLORUDGYHUWLVLQJDQGLWZRUNVYHU\ZHOOGRQ¶W
KHVLWDWHWRGXSOLFDWHLWRQ\RXUZHEVLWH
greets me on a
website before 1H[WLVZKDWDSSHDUV³DERYHWKHIROG´,PDJLQH\RX¶UH
I have to scroll ZDWFKLQJVRPHRQHUHDGDODUJHQHZVSDSHU\RXKDYHWR
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down the page
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is a big picture, underneath.
a graphic with
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no real purpose,
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or a boring bit LVZKDWSHRSOHVHHEHIRUHWKH\KDYHWRVFUROOGRZQWKHSDJH
of information
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like, “This
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company has
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since 1974,” or,
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“We just moved VFUROOLQJGRZQWKHSDJHLI\RXGRQ¶WJLYHWKHPDJRRGUHDVRQ
RI¿FHV´RU³:H to.
just won this
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award,” then... VFUROOGRZQWKHSDJHLVDELJSLFWXUHDJUDSKLFZLWKQRUHDO
I’m gone.” SXUSRVHRUDERULQJELWRILQIRUPDWLRQOLNH³7KLVFRPSDQ\
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Essential Strategies —–13 –
13 —
RXWVRZKHQLWFRPHVWRZULWLQJWKHKRPHSDJHRI\RXU
ZHEVLWH\RXWHQGWRWKLQN\RX¶UHJRLQJWRZULWHDERXW\RXU
business.
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“The blunt truth 7KHEOXQWWUXWKRIWKHPDWWHULVSHRSOHZKRFRPHWR\RXU
of the matter is ZHEVLWHGRQ¶WFDUHDERXW\RXUEXVLQHVVDQGGRQ¶WUHDOO\FDUH
people who come DERXW\RX,¶PVXUHWKH\¶UHORYHO\SHRSOHEXWWKDW¶VQRWZKDW
to your website they’re there for. Don’t take it personally.
don’t care about 7KH\¶UHORRNLQJEHFDXVHWKHUH¶VVRPHWKLQJWKH\QHHG
your business 7KH\¶UHIHHOLQJSDLQRUWKH\¶UHDIUDLG7KH\KDYHSUREOHPV
and don’t really DQGWKH\¶UHORRNLQJIRUVRPHRQHWRPDNHLWDOOEHWWHUDJDLQ
care about you. ,QVKRUWWKH\KDYHDVHOILQWHUHVWDQGLWQHHGVPHHWLQJ
I’m sure they’re
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lovely people, but WKHPDERXWWKHLUOLYHVWKHLUSUREOHPVWKHLUFKDOOHQJHVDQG
that’s not what KRZ\RX¶UHJRLQJWRUHVROYHWKRVHSUREOHPVDQGFKDOOHQJHV
they’re there \RXZLOOKDYHDKXJHDGYDQWDJH
for. Don’t take it 6RVWHSLQWRWKHLUVKRHVDQGDVN\RXUVHOI³:KDWDUHWKH\
personally.” PRVWLQWHUHVWHGLQ"´DQGWKHQUHZULWH\RXUFRS\DFFRUGLQJO\
0\FKDOOHQJHWR\RXLVJRWR\RXUZHEVLWHDVLI\RXZHUH
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keep them as customers.
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7(VVHQWLDO:HEVLWH3UR¿W6WUDWHJLHV
Essential Strategies —–14 –
14 —
7KHVDOHVPRGHOLVWKHWUDGLWLRQDODGYHUWLVLQJPRGHO,W¶V
WKHZD\ZHZHUHWROGWKHLQWHUQHWZRXOGZRUN
7KHPHWDSKRUZDVWKHLQWHUQHWLVDKXJHVKRSSLQJPDOO
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³,I,¶PVXU¿QJ $V\RXPD\KDYHGLVFRYHUHGE\QRZWKDW¶VQRWKRZLW
from one site to ZRUNV
another, the idea
of stopping at The truth about the traditional sales model
this particular on the Internet
site and handing +HUH¶VWKHSUREOHPRQO\RISHRSOHGRDQ\WKLQJZKHQ
over my money WKH\JHWWRDZHEVLWH
to people I’ve
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never met and FDOFXODWLRQV:H¿QGRIWKHSHRSOHZKRYLVLWVWD\ZKLOH
don’t know is a WKHRWKHUGLVDSSHDU
big step.”
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ratio.
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Essential Strategies —–15 –
15 —
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FKDOOHQJH
7KHEOXQWWUXWKRIWKHPDWWHULVIRUPDQ\ZHEVLWHVWKH
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“The blunt truth SHRSOHDUHVWUXJJOLQJZLWKWKHLUZHEVLWHV
of the matter 7KDW¶VWKHEDGQHZV
is for many
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websites the ZRQGHUIXOO\RQOLQHDQGOHWV\RXXVHWKHLQWHUQHWWREHJLQDQG
traditional sales PDLQWDLQSUR¿WDEOHUHODWLRQVKLSVZLWKFXVWRPHUV,WZRUNV
model just does SUHWW\PXFKDFURVVWKHERDUGZKHWKHU\RX¶UHDVPDOORUODUJH
not work. It’s EXVLQHVVDQGZKHWKHU\RXVHOOSURGXFWVRUVHUYLFHV
why so many ,W¶VFDOOHGWKH³WKHOHDGJHQHUDWLRQPRGHO´
people are
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struggling with MXVWVRPHRQHZKRLVDSURVSHFWLYHFXVWRPHU,I\RX¶UHD
their websites.” PRUWJDJHEURNHU\RXUOHDGVDUHSHRSOHZKRDUHLQWHUHVWHGLQ
JHWWLQJDPRUWJDJH
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7KHSXUSRVHRI\RXUVLWHLVQRWWRJHWSHRSOHWREX\WKLQJV
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Essential Strategies —–16 –
16 —
FDQDQGVKRXOGVWLOOLQFRUSRUDWHHOHPHQWVRIWKLVVWUDWHJ\
7UXWKLVIRUPRVWEXVLQHVVRZQHUVZKRDUHGRLQJVRPH
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UHDOO\ZHOO
“Rather than 3HRSOHDUHVXU¿QJIURPVLWHWRVLWH7KH\¶UHOHDYLQJWKH
trying to sell stuff DYHUDJHVLWHLQRUVHFRQGVDQGRIWKHPDUHOHDYLQJ
or immediately DOOWKHZHEVLWHV
get them to +RZRQ(DUWKGR\RXJHWSHRSOHWRVWRS")RUJHWDERXW
part with their JHWWLQJWKHPWREX\DQ\WKLQJ7KDW¶VIXUWKHUGRZQWKHURDG
money, shift your
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thinking 180 \RX¿UVWKDYHWRJHWWKHPWRVWRSIRURUVHFRQGVDQG
degrees. Begin MXVWORRNDWZKDW\RXKDYHWRVD\
the relationship
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their basic contact details, like their name and email address.
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Essential Strategies —–17 –
17 —
,I\RX¶UHDEEEXVLQHVV\RXPLJKWZDQWPRUHLQIRUPDWLRQ
from them, like phone numbers and addresses.
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“This basic UHODWLRQVKLSRYHUWLPHE\HPDLOLVELJ+XJHPXOWLPLOOLRQ
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model, giving
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free to generate <RXFRXOGRIIHUWKHPDIUHHUHSRUWRUDUWLFOHIRUPDQ\
the lead, getting businesses these are ideal because you can produce them
contact details HOHFWURQLFDOO\DQGHPDLOWKHPRUOHWYLVLWRUVGRZQORDGWKHP,W
and then doesn’t cost you a penny once you have the report or article
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developing a
relationship over %XWQRPDWWHUZKDW\RXUEXVLQHVVLVWKHUHLVVRPHWKLQJ
time by email, you can offer.
is big. Huge, /HW¶VXVHDPRUWJDJHEURNHUDVDQH[DPSOH,I\RXZHUH
multi-million DPRUWJDJHEURNHU\RXFRXOGKDYHDELJRIIHURIDIUHHUHSRUW
pound businesses UHYHDOLQJ¿YHZD\VWRJHWWKHEHVWPRUWJDJHUDWHVLQWKHIDFH
of a recession.
have been built
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model.” DQGHPDLODGGUHVVDQG\RXXVHVRPHWKLQJFDOOHGDQ
autoresponder to send them the report.
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Essential Strategies —–18 –
18 —
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“Offer your visitor
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information for
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and delighted
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because they DZD\
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your competitors’
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see a business that can’t use this.
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get money RWKHUVDQGVRPHLQGHHGZRUNLQFUHGLEO\ZHOO*LYHLWDWU\
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out of them
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‘let me begin the
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and it works option for you.
incredibly well.”
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Essential Strategies —–19 –
19 —
This is simply not true.
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lead generation
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learned about HPDLOVIURPSHRSOHWKH\KDYHDUHODWLRQVKLSZLWK
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and the selling name and email address in return for the free information or
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actually happens
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intervals.
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about them.
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Essential Strategies —–20 –
20 —
But...
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respond to.
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that.
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emails to be personal and personalized so they have the
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your autoresponder system can insert for you automatically.
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21 —
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to your customer.
7 Essential Strategies – 22 –
bounce rate (the number of people that leave your website
in the first eight seconds), it increases the time visitors
spend on your website and it leads to more conversions
(whether opt-ins or straight sales).
7 Essential Strategies – 23 –
The aim of this video is to let the web visitor know that
they’re in the right place, explain how you can help them,
build credibility that you’re the right business for them, then
drive them to take an action.
“If you sell But if you’re not comfortable on camera, then I’d urge
you to avoid this style of video, as it could be more
products online
damaging than beneficial to you.
or drive people to
order forms from A different option for you is testimonial style video; this
works especially well if you sell a product/service that
purpose-built requires a high-level of trust before purchasing.
funnels, then I
For example; if you sell your expertise, then a
can confidently testimonial style video which has lots of people saying how
say that you’re brilliant you are is such a powerful way to connect with your
leaving so much audience and build instant authority.
cash on the On the other hand, if you have a product/service that
table.” requires an explanation of how it works, then an
animation/doodle video is best for you.
What I mean by this is if you sell something unique like
a new software, a new concept or something that’s a little
different to the norm, then an animation/doodle video will be
able to perfectly explain exactly what you’re offering and
how it works.
7 Essential Strategies – 24 –
overnight by simply changing their order form and whether
you sell one product per week, or one product a second –
then I urge you to focus heavily on your order form.
Here are three changes that you can make to increase
“When a prospect your order form conversions:
makes a decision 1. Make It As Easy As Possible For The End
to buy something User
from you, you How many websites do you visit with intentions of
want to make it buying a product, but they put so many barriers in front of
as easy as you?
possible for them They ask you to register for an account, enter pages of
to pay.” contact information, opt-in for marketing lists ! they
essentially make you jump through hoops before you can
make the purchase.
Did you know, 23% of e-commerce shoppers said they
wouldn’t buy if they had to create a new user account, that’s
the second biggest reason for cart abandonment (behind
the biggest reason which I’ll share soon).
It’s crazy.
When a prospect makes a decision to buy something
from you, you want to make it as easy as possible for them
to pay.
This means that you don’t get them to register, you
don’t ask them for too much information and you don’t
confuse them.
Instead, you streamline the process and make it a few
clicks.
Drive them straight to an order form, take minimal
information and secure the purchase.
If you want to ask them to register, then do this after
you’ve made the sale – sales should always be priority.
7 Essential Strategies – 25 –
At first, making a purchase online was weird and
unnatural, then came the era of dodgy websites and
scammers – but now, we’re getting to a stage where trust is
on the increase.
“It’s vital that So much so that £15.25 billion was spent online in the
you’re transparent UK in 2015.
with your visitors With that said, unless you’re selling on a well-
and make your recognised safe platform like PayPal, then your order form
pricing as clear as must scream “trustworthy.”
possible, as early Doubts about payment security are the fourth biggest
in the cycle as reason for cart abandonment and is responsible for a 12%
drop-off rate.
possible.”
So, it’s vital that you get it right.
The easiest way and most effective way to do this is by
making it look right (which we’ll discuss in point 3) – but
other ways in which you could do this is by having trust
badges.
Trust badges and trust seals, also known as SSL
certificates, prove that your server is secure.
When tested, the badge that increased cart conversion
was the ‘Norton Secured’ logo, which increased conversion
by a whopping 35.6%
But the biggest reason for cart abandonment is due to
hidden postage/shipping costs.
A visitor adds a product to their cart, heads to your
order form and then realises that you’re charging over-the-
odds for postage.
It’s vital that you’re transparent with your visitors and
make your pricing as clear as possible, as early in the cycle
as possible.
7 Essential Strategies – 26 –
A lot can be said for a well-designed order form and
simplicity is key.
Ensure the branding/style of your visitor’s journey
effortlessly continues into the order form, keep the form as
“One of the small as possible and only ask information that’s required.
biggest mistakes Have your trust logos at the bottom of the page and use
that we see when space on the right-hand side of your order form to remind
looking at new the prospect of the benefits of what they’re purchasing.
customers There are some great tools to build highly attractive
websites is that order forms – the most popular at the moment is called
SamCart.
they’ve been built
to look fancy on This allows you to create your order form using a
desktop at the heavily-tested template, you can add in your information
and then link it to your CRM/payment gateway.
cost of mobile.”
This is the second biggest reason for cart abandonment
and if done correctly, matched with a streamlined process,
you’ll be able to massively increase your order forms
conversion rates.
7 Essential Strategies – 27 –
Think about it; when a visitor reaches your website on
mobile, what are they doing?
Are they sat in Starbucks sipping a mochaccino, are
they sat on a crowded train on their way into the city or are
“This means that they relaxing watching TV?
you’ll essentially Understanding their behaviour and the way that they
be losing 50% of browse makes it easy to comprehend the importance of
all your traffic having your website optimised for mobile.
and potential Think about how many times you’ve attempted to
buyers because purchase something online using your mobile and ended up
in zooming in & out, struggling to work the order form or the
you’re site isn’t number of times text has overlapped the page which leaves
optimised for you swiping left & right.
mobile.”
Making it as easy as possible for your visitors to
navigate and take action on your site is critical.
7 Essential Strategies – 28 –
Summary
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success.
Chris Cardell
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Essential Strategies —–27 –
29 —
Disclaimer
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on any of the issues the report raises. The contents are not
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Essential Strategies —–28 –
30 —
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