Remarks

Obj No. Objectives

F3 Improve Fleet Utilization (95%)

CRM Initiatives for CS enhancement, databased

C3 prospecting, DSR monitoring

Increase in DRA & MRA Channel partners, KAM,

F1 LTO and Web partners

F2 Increase number of contracts in higher price /

higher yield segment (30%)
Customer creation, retention, solution based
C1 selling for business expansion.

C2 Regular cutomer engagement activities for best

customer experiene & loyalty & Customer
connect programs

Digital marketing & /CRM Leads prospecting /

P2 outbound callings/ no. of calls & DSR
monitoring

P4 Enhance work process. Complying to customer,

statutory and BIGH policies
H4 Compliance to Omanization guidelines
C3 Database generation of segments and salesman
deployment to sell from the data base
CRM Initiatives for CS enhancement, ASQI Score
P2 & Complain Reolution time

F1 Increase in DRA & MRA Channel partners, KAM,

LTO and Web partners
C1 Customer creation, retention, solution based
selling for business expansion.
C2 Regular cutomer engagement activities for best
customer experiene & loyalty We have started calling customers who are not visited or rente
Database generation of segments and salesman This month we added around 15 HNI Database
C3 deployment to sell from the data base

H1 Develop strong organization & make people

accountable for delivery
H2 Reduction in manpwoer for higher efficiency /
productivity
C4 Close non profit branches and reduce non yield
customers
New technological solutions & automation to
P1 improve processes to enhance operational
efficiency

P2 CRM Initiatives for CS enhancement, ASQI Score

& Complain Reolution time
P3
Expand network to explore new potential areas
Enhance work process. Complying to customer,
P4 statutory and BIGH policies

P4 Reduction in manpwoer for higher efficiency /

productivity
rs who are not visited or rented vehicles from us for the last 6 months, and also we are offering some special offers/schems for their rental
HNI Database
ial offers/schems for their rental options