WZD-SSX64-301: X64 Server System Overview

(Answer all questions in this section)

1. A customer calls into the call center to ask a question about setting up a server. The Mark for Review
customer wants to know which ports to use to configure the server, where the ports
are located, and how to access them. Which problem statement characterizes the (1) Points
customer's problem?

Customer needs to know which server port, the serial cable to use, the need for a
terminal server on the laptop, as well as the system default account and
password. (*)
Customer needs to know the default account and password for the serial port.
Customer is asking for on-site help to set up the system.
Customer needs the correct port to access system.

Incorrect. Refer to the X64 Server System Overview training for more information.

2. Which operating system is NOT supported on the Sun Server X2-8 (Sun Fire X4800 M2
Server)? Mark for Review
(1) Points

Oracle Enterprise Linux 6.0

Oracle Solaris 11 Express
Windows 2003 (*)
Oracle Virtual Machine (OVM) 2.2.1
SUSE Linux Enterprise Server (SLES) 11 SP1

Correct

3. A customer calls into the call center with an issue. He wants to upgrade the memory on Mark for Review
his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs some assistance on how
perform the upgrade. What is the most effective location to find information related to (1) Points
this problem?

http://www.oracle.com/technetwork/indexes/downloads/index.html
http://ilearning.oracle.com
http://www.oracle.com
https://support.us.oracle.com/handbook_internal/index.html (*)

Correct

4. A customer calls into the call center with a memory upgrade question. The customer Mark for Review
wants to upgrade the memory on his Sun Server X3-2 (Sun Fire X4170 M3 Server) and
needs to know what 8 Gbyte memory to order. Which DIMM density creates a total (1) Points
server memory of 512 Gbytes if used on all of its memory slots ?
 8-Gbyte
4-Gbtye
32-G-byte (*)
16 G-byte

Correct

5. A customer calls into the call center with a memory upgrade question. The customer Mark for Review
wants to upgrade the memory on his Sun Server X3-2 (Sun Fire X4170 M3 Server) and
needs to know what 8 Gbyte memory to order. Which action plan lists the steps taken (1) Points
to solve the customer's issue?

Sent memory upgrade to customer

Took customer's order for memory upgrade
Dispatched field engineer to upgrade customer memory
Provided customer with memory option number 7100790. (*)

Correct

Page 1 of 12 Next Summary

WZD-SSX64-301: X64 Server System Overview
(Answer all questions in this section)

6. Which disk bus is supported on the Sun Fire X2270 server without adding Mark for Review
addition PCIe cards?
(1) Points

SAS
SCSI
IDE
SATA (*)

Correct

7. A customer calls into the call center with an issue. He wants to upgrade the Mark for Review
memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs
some assistance on how perform the upgrade. Which question needs to be (1) Points
answered before the customer orders DIMMs for the upgrade?

Does the system have a memory problem?

What is the current memory configuration? (*)
Where is the system located?
Does the customer have DIMMs available to upgrade the system?
 Correct

8. A customer calls into the call center with a memory upgrade question. The Mark for Review
customer wants to upgrade the memory on his Sun Server X3-2 (Sun Fire
X4170 M3 Server) and needs to know what 8 Gbyte memory to order. Select (1) Points
the problem statement that characterizes the customer's problem.

Customer is asking for the part number of the 8-Gbyte DIMM that he
can order (*)
Customer doesn't know what density of memory to order
Customer is requesting how to upgrade his memory
Customer is asking what type of memory is in his server

Incorrect. Refer to the X64 Server System Overview training for more
information.

9. How many power supplies does the Sun Fire X2250 server support?
Mark for Review
(1) Points

Four
One (*)
Two

Correct

10. A customer calls into the call center with an issue. He wants to upgrade the Mark for Review
memory on his Sun Server X3-2L (Sun Fire X4270 M3 Server) and needs
some assistance on how perform the upgrade. What type of documents (1) Points
provide information to resolve the customer's problem (select 2)?

(Choose all correct answers)

Service Manual (*)

Product notes
Installation Manual (*)
Administration Manual
Programming Manual

Correct

Previous Page 2 of 12 Next Summary

WZD-SSX64-301: X64 Server System Overview
(Answer all questions in this section)
11. A customer calls into the call center and says she has experienced a fan
failure on her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is requesting Mark for Review
on-site service to provide warranty service to replace the defective fan (1) Points
module number 4 on her server. True or False - The fan replacement is a
FRU?

True
False (*)

Correct

12. A customer calls into the call center and says she has experienced a fan
failure on her Sun Server X2-4 (Sun Fire X4470 M2 Server). She is requesting Mark for Review
on-site service to provide warranty service to replace the defective fan (1) Points
module number 4 on her server. Using your resources, what is the correct
part number for the replacement fan module?

541-2802
541-2125
541-3539 (*)
371-4679
541-2112

Correct

13. A customer calls into the call center with a question. The customer wants to Mark for Review
prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270 M3)
rackmount server, but has misplaced the documentation. The customer's (1) Points
immediate needs are the dimensions, weight and power requirements of the
unit. According to your resources, what is the weight of this server?

66.1 lb/30 kg fully populated

56.3 lb./25.6 kg fully populated
46.6 lb/21.1 kg fully populated
70 lbs/31.8 kg fully populated (*)

Correct

14. A customer calls into the call center with a question. The customer wants to Mark for Review
prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270 M3)
rackmount server, but has misplaced the documentation. The customer's (1) Points
immediate needs are the dimensions, weight and power requirements of the
unit. Which of the following documents would you recommend for the
customer to locate Sun Server X3-2L rack mount requirements (select 2)?

(Choose all correct answers)

 Administration Guide
Operating System Installation Guide
Programming Guide
Sun System Handbook (*)
Site Planning Guide (*)

Correct

15. A customer calls into the call center with a question. The customer wants to
prepare a rack for the installation of a Sun Server X3-2L (Sun Fire X4270 M3) Mark for Review
rackmount server, but has misplaced the documentation. The customer's (1) Points
immediate needs are the dimensions, weight and power requirements of the
unit. Per your resources, what is the rack unit capacity of this server?

2U rack server (*)

1U rack server
4U rack server
8U rack server

Correct

Previous Page 3 of 12 Next Summary

WZD-SSX64-302: X64 Server Data Gathering to Solve Customer Issues
(Answer all questions in this section)

16. A customer calls into the service center and reports that his Sun Fire X4200 Mark for Review
Server cannot access the LSI Configuration utility when CNTRL-C is applied
while booting the server What is called out by the document as the root (1) Points
cause of the problem?.

CPU
Firmware (*)
Motherboard
DIMM

Correct

17. A customer calls into the service center and reports that his Sun Fire X4200 Mark for Review
Server cannot access the LSI Configuration utility when CNTRL-C is applied
while booting the server. Which document may relate to the customer's (1) Points
issue?

Doc ID 1001307.1 (FAB)

 Doc ID 1017415.1 (FAB)
Doc ID 1000873.1 (FAB)
Doc ID 1000817.1 (FAB) (*)

Correct

18. A customer called the service center and is complaining that his Sun Blade Mark for Review
X6250 server blades on his Sun Blade 6000 Modular System are
intermittently shutting down. Select the action plan that lists the steps taken (1) Points
to solve the customer's problem.

The Alert 243486 is a possible cause and solution to the

customer’s problem. This Alert was referenced in the call.
Ordered a new power supply for the customer.
Provided the customer with the document that lists the steps to solve
his problem.
The Doc ID 1001128.1 (FCO) is a possible cause and solution to the
customer’s problem. This FAB was referenced in the call.
(*)

Correct

19. A customer called the service center indicating that the Pc Check diagnostic
scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint: Mark for Review
The customer recently upgraded the memory on this server). Which (1) Points
component is called out by the document as one of the root causes of the
problem?

SP and ILOM firmware

OS software
SP and BIOS firmware
Older PC Check versions (*)

Correct

20. Which document would you use to find the memory population rules of the Mark for Review
Sun Blade X6275 Server Module?
(3) Points

Sun Blade X6275 Server Module Service Manual (*)

Sun Blade X6275 Server Module Product Notes
Sun Blade X6275 Server Module Installation Guide
Sun Blade X6275 Server Module OS Installation Guide

Correct
 Previous Page 4 of 12 Next Summary
WZD-SSX64-302: X64 Server Data Gathering to Solve Customer Issues
(Answer all questions in this section)

21. Which of the following can be included in FABs? Mark for Review
(4) Points

Hardware issues
Field Change Orders (FCOs)
Field Information Notice (FINs)
All of the above (*)

Correct

22. A customer calls into the service center and reports that his Sun Fire X4200 Mark for Review
Server cannot access the LSI Configuration utility when CNTRL-C is applied
while booting the server. Which action plan lists the steps taken to solve the (1) Points
customer's problem?

Asked the customer to update the firmware to LSI 1064 FW = 1.10.00

and LSI 1064 BIOS = 6.06.06A or greater. (*)
Asked the customer to replace the server’s motherboard
Asked the customer to apply the latest operating system patches
Ordered new disk replacement for the customer.

Correct

23. A customer called the service center and is complaining that his Sun Blade
X6250 server blades on his Sun Blade 6000 Modular System are Mark for Review
intermittently shutting down. Which component is called out by the (1) Points
document as the source of the problem?

Power supplies (*)

Fans
Chassis slot
Server blade

Correct

24. A customer called the service center and is complaining that his Sun Blade Mark for Review
X6250 server blades on his Sun Blade 6000 Modular System are
intermittently shutting down. Which problem statement characterizes the (1) Points
customer's problem?
 Customer called to get a replacement Sun Blade X6250 server blade
because it is intermittently shutting down
Customer is reporting that his Sun Blade X6250 server blades on his
Sun Blade 6000 Modular System are intermittently shutting down. (*)
Customer is reporting an intermittent AC power problem
Customer is reporting that his Sun Blade 6000 Modular System is
intermittently shutting down.

Correct

25. Which document would you use to find the rack mount procedure of the Sun Mark for Review
Server X3-2L (Sun Fire X4270 Server M3)?
(1) Points

OS Installation Guide
Service Manual
Getting Started Guide
Installation Guide (*)

Correct

Previous Page 5 of 12 Next Summary

WZD-SSX64-302: X64 Server Data Gathering to Solve Customer Issues
(Answer all questions in this section)

26. If a customer has a failure of a Sun Server X3-2L (Sun Fire X4270 Server M3 Mark for Review
) power supply, what link within the system handbook can you reference to
find a part number for a replacement ? (2) Points

Hardware Specifications
Full Components List (*)
Problem Resolution
Field Action Bulletins (FABs)

Correct

27. A customer calls into the service center and reports that his Sun Fire X4200 Mark for Review
Server cannot access the LSI Configuration utility when CNTRL-C is applied
while booting the server. Which problem statement characterizes the (1) Points
customer's problem?

Customer cannot access the LSI Configuration utility

Customer cannot access BIOS
Customer needs has a hardware problem interfering with access to the
LSI utility (*)
Customer’s server cannot boot.
 Correct

28. A customer called the service center and is complaining that his Sun Blade Mark for Review
X6250 server blades on his Sun Blade 6000 Modular System are
intermittently shutting down. Which document would relate to the (1) Points
customer's issue?

(Doc ID 1019713.1 (FAB)

Doc ID 1001128.1 (FCO) (*)
Doc ID 1019279.1 (FAB)
Doc ID 1397124.1 (ALERT)

Correct

29. A customer called the service center indicating that the Pc Check diagnostic Mark for Review
scripts on his Sun Fire X2200 M2 Server do not report a faulty DIMM (Hint:
The customer recently upgraded the memory on this server). Which problem (1) Points
statement characterizes the customer's problem?

Customer BIOS firmware needs to be upgraded.

Customer’s ILOM firmware needs to be upgraded.
Customer’s PcCheck does not recognize a faulty DIMM. (*)
Customer is having memory problems..

Correct

30. A customer calls into the service center and reports that his Sun Fire X4200 Mark for Review
Server cannot access the LSI Configuration utility when CNTRL-C is applied
while booting the server Can the BIOS and LSI firmware be updated if you (1) Points
use the latest ILOM software package (True or False)?

True (*)
False

Correct

Previous Page 6 of 12 Next Summary

WZD-SSX64-303: X64 Server Locating and Interpreting Service Procedures
(Answer all questions in this section)

31. The Sun field technician needs assistance in ordering a replacement Sun
Blade X3-2B (X6270 M3) server blade to replace a failed Sun Blade X3-2B Mark for Review
(X6270 M3) server blade in the customer's chassis. Which of the following is (1) Points
the Sun Blade X3-2B (X6270 M3) part number that needs to be ordered?
 371-4885
7020774
599-3725
7038932 (*)

Correct

32. A customer called the service center and reported an OS error message that Mark for Review
indicates that power supply 0 of their X4240 server has failed and is offline.
The X4240 is still running but the customer wants to replace the power (1) Points
supply without disturbing the server's operation, to re-establish the power
redundancy. Which information can determine whether the Alert with Doc ID
1020437.1 applies to this server?

The manufacturer of the power supply

Has this power supply failed in the past?
The part number and date code of the power supply (*)
Whether the power supply is AC or DC

Incorrect. Refer to the X64 Server Locating and Interpreting Service

Procedures training for more information.

33. A customer called the service center with a question on a server's network Mark for Review
management port. The customer is trying to configure his network
management port on his X4540 server so that he can access it from his (1) Points
management network. He is not familiar with the network management
facility and commands he needs to perform. How would you describe the
location of the network management port to the customer?

The RJ-45 connector on the front of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled SER MGT
The RJ-45 connector on the rear of the server labeled NET MGT (*)
The RJ-45 connector on the front of the server labeled NET MGT

Correct

34. The Sun field technician needs assistance in ordering a replacement Sun Mark for Review
Blade X3-2B (X6270 M3) server blade to replace a failed Sun Blade X3-2B
(X6270 M3) server blade in the customer's chassis. Which action does NOT (1) Points
need to be performed in the Sun Blade X3-2B (X6270 M3) removal process?

Power down the Sun Blade 6000 Modular System chassis (*)
Remove any front panel cabling
Pull open the server blade's top and bottom handles.
Hold down the power button on the server blade for 4 seconds or
perform a stop /SYS ILOM command
 Correct

35. A customer called the service center with a question on a server's network Mark for Review
management port. The customer is trying to configure his network
management port on his X4540 server so that he can access it from his (1) Points
management network. He is not familiar with the network management
facility and commands he needs to perform. Select the problem statement
that characterizes the customer's problem.

Customer needs assistance configuring a network port.

Customer needs assistance configuring the network management port
into his management network. (*)
Customer needs assistance configuring the serial management port.
Customer needs an Oracle field person to configure his network
management port to his management network.

Correct

Previous Page 7 of 12 Next Summary

WZD-SSX64-303: X64 Server Locating and Interpreting Service Procedures
(Answer all questions in this section)

36. A customer called the service center with a question on a server's network Mark for Review
management port. The customer is trying to configure his network
management port on his X4540 server so that he can access it from his (1) Points
management network. He is not familiar with the network management
facility and commands he needs to perform. Which list of commands does
the customer use to configure and activate the management network port
using a static IP address?

set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set

pendingipgateway=ipgatewayaddr; set pendingipdiscovery=static; set
commitpending=true (*)
cfg pendingipaddress=ipaddress; cfg pendingipnetmask=ipnetmask; cfg
pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static; cfg
commitpending=true
set pendingipaddress=ipaddress; set pendingipnetmask=ipnetmask; set
pendingipgateway=ipgatewayaddr; set pendingipdiscovery=DHCP; set
commitpending=true
cfg pendingipaddress=ipaddress; cfg pendingipnetmask=ipnetmask; cfg
pendingipgateway=ipgatewayaddr; cfg pendingipdiscovery=static

Correct

37. A customer called the service center with a question on a server's network Mark for Review
management port. The customer is trying to configure his network
management port on his X4540 server so that he can access it from his (1) Points
management network. He is not familiar with the network management
facility and commands he needs to perform. Select the one most appropriate
action plan based on the customer’s information and the solution to their
problem.
 Sent an Oracle field person out to the customer site to perform the
configuration of the network management port.
Collected and reported the customer's network parameters and passed
this call to the back-line engineers.
Informed the customer that he should use service and installation
manual to locate the procedure on configuring the network port.
Informed the customer that he should use service and installation
manual for the network configuration procedures and pointed out that
he should access the serial port to configure the network port. (*)

Correct

38. A customer called the service center and reported an OS error message that
indicates that power supply 0 of their X4240 server has failed and is offline. Mark for Review
The X4240 is still running but the customer wants to replace the power (1) Points
supply without disturbing the server's operation, to re-establish the power
redundancy. What action may need to be performed before the failed power
supply can be removed?

Move the cable management arm (*)

Power off the server
Remove the disk closest to the power supply.
Slide the server out of the rack

Correct

39. Which is the user interface software for the IPMI utility?
Mark for Review
(1) Points

IPMITool (*)
IPMIAccess
IPMIInterface
IPMIUser

Correct

40. A customer called the service center with a question on a server's network Mark for Review
management port. The customer is trying to configure his network
management port on his X4540 server so that he can access it from his (1) Points
management network. He is not familiar with the network management
facility and commands he needs to perform. Which document contains the
procedures to perform this task?

FABs and Alerts

Programming manual
OS Installation manual
 Service and HW Installation manual (*)

Correct

Previous Page 8 of 12 Next Summary

WZD-SSX64-303: X64 Server Locating and Interpreting Service Procedures
(Answer all questions in this section)

41. Which ILOM command or navigation path can display the current state of the system
indicators on a server or server blade? Mark for Review
(1) Points

System Monitoring --> Indicators (*)

System Indicators --> Indicators
cd /BRD/indicator ; show
cd /SYS/indicator ; display

Correct

42. The Sun field technician needs assistance in ordering a replacement Sun Blade X3-2B
(X6270 M3) server blade to replace a failed Sun Blade X3-2B (X6270 M3) server blade Mark for Review
in the customer's chassis. Which type of document provides the procedure to perform (1) Points
the replacement task?

Alerts
Service manual (*)
Installation manual
Field Action Bulletins (FAB)
Product notes page 10

Correct

43. Which source of information is not needed for an initial on-site installation of an X4600
M2 server? Mark for Review
(1) Points

Installation Guide
Enterprise Installation Standards (EIS)
Getting Started Manual
Programming Manual (*)

Correct
 44. The Sun field technician needs assistance in ordering a replacement Sun Blade X3-2B
(X6270 M3) server blade to replace a failed Sun Blade X3-2B (X6270 M3) server blade Mark for Review
in the customer's chassis. Select the one problem statement that characterizes the (1) Points
field technician’s problem.

Field technician needs to provide the customer the part number to a new X6270
M3 server blade.
Field technician needs assistance in determining what is the replacement part
number for the X6270 M3 server blade.
Field technician needs assistance replacing the X6270 M3 server blade as a hot
swap action.
Field technician needs assistance identifying and ordering a replacement part for
a failed X6270 M3 server blade and assistance with its replacement. (*)

Correct

45. A customer called the service center and reported an OS error message that indicates
that power supply 0 of their X4240 server has failed and is offline. The X4240 is still Mark for Review
running but the customer wants to replace the power supply without disturbing the (1) Points
server's operation, to re-establish the power redundancy. Which verifies the location of
the failed power supply?

By executing the ILOM flash command to turn on the Service Required LED
All power supply LEDs are off
The power supply green OK LED is flashing
The power supply amber Service Required LED is lit (*)

Correct

Previous Page 9 of 12 Next Summary

WZD-SSX64-304: X64 Server Locating and Interpreting Troubleshooting

Procedures
(Answer all questions in this section)

46. A customer calls the service center with a suspected host memory error and wants to Mark for Review
know what diagnostics are available to diagnose the problem on Sun Server X3-2
(X4170 M3 server). Select the problem statement that characterizes the customer's (1) Points
problem.

Customer needs assistance on which diagnostics are available to test his X4170
M3 server memory. (*)
Customer needs assistance on how to locate a failed DIMM on his X4170 M3
server.
Customer needs assistance on how to upgrade his X4170 M3 server memory.
Customer needs someone onsite to diagnose and fix his X4170 M3 server
memory problem.

Correct
47. The BIOS logs is same as the ones contained within ILOM. Mark for Review
(1) Points

True
False (*)

Correct

48. A customer calls the service center with a suspected host memory error and wants to Mark for Review
know what diagnostics are available to diagnose the problem on a Sun Server X3-2
(X4170 M3 server). On the Sun Server X3-2 (M3 server) are there DIMM fault LEDs (1) Points
and how are they viewed?

Yes, you press the "Fault Remind" button to make the DIMM fault LED illuminate.
(*)
No, you need to use logs and test results to isolate a DIMM error.
No, you need to perform advanced diagnostics tests to isolate a DIMM error.
Yes, the DIMM fault LED flashes when the fault occurs.

Correct

49. Where is Pc-Check program selected to execute from on the X6270 server blade?
Mark for Review
(1) Points

OS
BIOS
ILOM (*)
OBP

Correct

50. Which are diagnostic supports a manual mode that allows the user to run individual
tests as well as test suites? Mark for Review
(1) Points

POST
Oracle VTS
Pc-Check (*)
U-Boot

Incorrect. Refer to the X64 Server Locating and Interpreting Troubleshooting

Procedures training for more information.
 Previous Page 10 of 12 Next Summary
WZD-SSX64-304: X64 Server Locating and Interpreting Troubleshooting
Procedures
(Answer all questions in this section)

51. A customer called the support center with a supposed disk problem. He wants Mark for Review
to know which diagnostics are available to test a disk on a X2270 server.
Which diagnostic should you recommend that the customer use to exercise (1) Points
the Sun Fire X2270 internal disks from the operating system?

Pc-Check
Oracle Validation Test Suite (Oracle VTS) previously Sun VTS (*)
U-Boot
POST

Incorrect. Refer to the X64 Server Locating and Interpreting

Troubleshooting Procedures training for more information.

52. A customer called the service center with a question on IPMI. The customer Mark for Review
uses IPMI to monitor the state of the servers at their site and wants to know
if their new Server X3-2L (X4270 M3 server) supports IPMI, if there is any (3) Points
Oracle documentation that covers IPMI, and where they can get software to
access IPMI's user interface from their new server's OS. What is the latest
version of IPMI that is supported on the X4270 M3 server?

2.5
2 (*)
1
1.5

Correct

53. A customer called the support center with a supposed disk problem. He wants Mark for Review
to know which diagnostics are available to test a disk on a X2270 server.
Select the action plan that lists the steps taken to solve the customer's (1) Points
problem.

Emailed the customer the documentation link

(http://www.oracle.com/technetwork/indexes/documentation/index.html
) to the diagnostics guide.
Suggested to the customer that he run spdiags to test the X2270 disks.
Told the customer that the diagnostics manual should list what
diagnostics to use. Also told the customer that the Oracle VTS tests
would be a good start. (*)
Collected the customer's information, recorded it, and passed the call to
the backline engineers.

Correct
 54. A customer called the service center with a question on IPMI. The customer
uses IPMI to monitor the state of the servers at their site and wants to know Mark for Review
if their new Server X3-2L (X4270 M3 server) supports IPMI, if there is any (4) Points
Oracle documentation that covers IPMI, and where they can get software to
access IPMI's user interface from their new server's OS. Where can the
customer download the IPMItool that has the latest Oracle compatible
updates?

http://www.oracle.com/technetwork/indexes/downloads/index.html (*)
http://www.ipmi.com
http://www.ipmitool.sourceforge.net
http://www.sunsolve.central.sun.com

Correct

55. A customer calls the service center with a fan failure message that involves Mark for Review
fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to know
what she should do at this point because the system is up and running. When (1) Points
replacing the failed fan module, what can be used to pinpoint the failed fan
module?

fan fault LED ON (*)

fan fault LED flashing
fan OK LED flashing
fan Locator LED flashing

Correct

Previous Page 11 of 12 Next Summary

WZD-SSX64-304: X64 Server Locating and Interpreting Troubleshooting
Procedures
(Answer all questions in this section)

56. A customer called the support center with a supposed disk problem. He
wants to know which diagnostics are available to test a disk on a X2270 Mark for Review
server. Which diagnostic tests the Sun Fire X2270 SP hardware just prior to (1) Points
the SP boot?

Pc-Check
POST
SunVTS
Field Action Bulletins (FAB)
U-Boot (*)
 Correct

57. A customer calls the service center with a fan failure message that involves Mark for Review
fan sensor fb1.fm2.f0.speed on a X4440 server. The customer wants to
know what she should do at this point because the system is up and (1) Points
running. Select the problem statement that characterizes the customer's
problem.

The customer needs assistance in ordering a fan module replacement.

The customer needs assistance in determining the nature of the fan
failure message.
The customer needs assistance in determining the nature of the fan
failure message and course of action to take. (*)
The customer needs assistance in determining the nature of the fan
failure message and how to order a replacement.

Correct

58. A customer called the service center with a critical problem. He has an
X4250 server that has been crashing intermittently after an Oracle technician Mark for Review
upgraded the CPUs from X6394As to X6398As. He is calling Oracle to reverse (1) Points
the upgrade. Select the problem statement that characterizes the customer's
problem.

Customer's X4250 server CPU upgrade to an X6398A is causing his

server to crash.
Customer needs a field technician to reverse his X4250 server CPU
upgrade from an X6394A to an X6398A.
Customer’s X4250 server is crashing intermittently since the CPUs were
upgraded from X6394As to X6398As. (*)
Customer wants a CPU upgrade from an X6394A to a X6398A on this
X4250 server.

Incorrect. Refer to the X64 Server Locating and Interpreting

Troubleshooting Procedures training for more information.

59. A customer called the service center with a critical problem. He has an
X4250 server that has been crashing intermittently after an Oracle technician Mark for Review
upgraded the CPUs from X6394As to X6398As. He is calling Oracle to reverse (1) Points
the upgrade. Which type of documents should you review to determine if
there are any bugs related to this issue?

ILOM manuals
FABs and Alerts (*)
Service Manual
Installation Manual

Incorrect. Refer to the X64 Server Locating and Interpreting

Troubleshooting Procedures training for more information.
 60. A customer called the service center with a critical problem. He has a X4250 Mark for Review
server has been crashing intermittently after Sun upgraded his CPUs from a
X6394A to a X6398A . He is calling Sun to reverse the upgrade. Select the (1) Points
action plan that lists the steps taken to solve the customer's problem.

Reviewed the FABs and Alerts and found no related issues. Dispatched
a field engineer to reverse the CPU upgrade back to the X6394A.
Dispatched a field engineer to diagnose the customer's CPU problem.
Referred the customer to the MOS knowledge repository. (*)
Reviewed the FABs and Alerts and found no related issues. Had the
customer run some Oracle VTS CPU diagnostics to isolate the problem.

Correct

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