Making, changing and canceling

reservations
 Making Reservations

I’d like to make a reservation…

Would it be possible to reserve…?

Would I be able to book…?

Canceling Reservations

I would like to cancel…

Would it be possible to cancel…?

Could I cancel…?
Changing Reservations

I have a reservation for…, but I

need to change it to….

I would like to change my

reservations if you don’t mind.
 Making Reservations

Customer Good evening. Is this The Beach

Hotel? I have a reservation for a room
on Friday night, but I’m afraid I must
cancel it.
Receptionist I see. I’m sorry, but I must ask you to
pay a 20% cancellation charge.
Customer Yes, of course. How much is it?
Receptionist 10 dollars.
 Activity 1
Make reservations at the Hard Rock Cafe for:
- 8:00pm - 6:00pm
- 9:15pm - 7:45pm
- 8:30pm
Now change from one time to another.
Now cancel a reservation you made.
 Activity 2
Make reservations over the phone for the following
restaurants. Then change or cancel them.