New Ticket Request

Country
Customer Company Name
Customer Name
Customer Information Customer Mobile Number
Customer Email Address
Customer Fixed Number
Location/City
Ticket Type
priority
Category
Product Line
Product
Summary(240)
Ticket Information Affected Equipment Quantity
Software Version
Details(5000)
additional comments related to Problem
Local Huawei Engineer ID (optional)
RTTS ( Customer Ticket Reference No)
New Ticket Request

Comoros
Comores Telecom
Ali Mhamadi ; Youssouf Abdillah
002693341278;002693216034
ali,mhamadi@comorestelecom,km;youssouf,abdillah@comorestelecom,km
2697731861
Moroni
MS (Managed service)
Technical Enquiry
Wireless-CDMA BSS
Wireless
BTS 3606
BTS Configuration file
1
V300R006

software Actived failed

Tahina
Product Class Product Requested Info.
Version and installed patches
Workshop database
MSOFTX 3000 User trace with inter module and user log
Performance measurement tasks ( *.csv)
Alarm Log ( *.csv)
Device alarm
Version and installed patches
Core CS
DSP CFG
UMG 8900 M
Alarm Log ( *.csv)
Run LOG, Operation LOG and Running LOG
iGWB traces
other
IGWB
original and final CDRs
Format and ini files
Version and installed patches
Workshop database
User trace with inter module and user log
SOFTX 3000
Performance measurement tasks ( *.csv)
Alarm Log ( *.csv)
Device alarm and device log
Version and installed patches
DSP CFG
UMG 8900
Alarm Log ( *.csv)
Core NGN Run LOG, Operation LOG and Running LOG
iGWB traces
IGWB other
original and final CDRs
Format and ini files
Snapshot from SySmonitor
N2000
make synchronization for the network elements
C&C08 like SX3000
SGSN configuration file (mml file)

SGSN product
 SGSN System log file (SLG file)
SGSN Alarm log file (HLM file)
SGSN product
SGSN System log file (OLG file)
Performance measurement file
Trace file
GGSN configuration file (mml file)
GGSN log file (log file)
GGSN product GGSN Alarm log file (HLM file)
Performance measurement file
Core PS
Trace file
CG configuration file.
CG product CG log file
Trace file
WASN configuration file
WASN Alarm file
WASN product WASN operation log
WASN log file
Performance measurement file
DNS product DNS log file
Version +patch
performance task (*.csv)
autostar report
M2000 product Alarm log
Traces file
explorer logs
Core Integration
print screen of the error messages
(HLR/M2000)
Version +patch
performance task (*.csv)
configuration related to the problem
HLR9820 product
Alarm log
Traces
autocheck report
Version and installed patches
Workshop database
User trace with inter module and user log
CSOFTX 3000
Performance measurement tasks ( *.csv)

Core CDMA
 CSOFTX 3000
Alarm Log ( *.csv)
Device alarm
Core CDMA Version and installed patches
DSP CFG
UMG 8900 C
Alarm Log ( *.csv)
Run LOG, Operation LOG and Running LOG
iGWB traces
IGWB original and final CDRs
Format and ini files
 Related to location
Basic Information LMT
Data configuration Problems use manix tool and follow the displayed instructions
Problems related to Service flow LMT
Problems Related to Performance peroformance client
Problems related to Hardware LMT
Problems related to Hardware D:\MSOFTX3000\RUNLOG\FAM\
Basic Information LMT
Data configuration Problems LMT
Problems related to Hardware LMT
Problems related to Hardware LMT
Problem related to Billing Center service use getiGWBinfo.exe tool
Problem related to Billing Center service
Problem related to Billing Center service iGWB client
Problem related to Billing Center service C:\igwb\config\ini
Basic Information LMT
Data configuration Problems LMT
Problems related to Service flow trace from LMT
Problems Related to Performance paeformace tasks as saved
Problems related to Hardware LMT
Problems related to Hardware E:\MSSQL\Data\;
Basic Information LMT
Data configuration Problems LMT
Problems related to Hardware LMT
Problems related to Hardware LMT
C:\IGWB\trace
Problem related to Billing Center service
Problem related to Billing Center service others
Problem related to Billing Center service D:\frontsave\X3KF, E:\backsave\second\X3KF
Problem related to Billing Center service C:\IGWB\config
Problem related to Alarms from SYSmonitor client
Problem related to SYNC synch from topo. View

Basic Information /hda0/SGSN/CONFIG/

Problems related to Hardware /hda0/bam/data/slg
Problems related to Hardware /hda0/bam/data/hlm
Problems related to Hardware /hda0/bam/data/olg
Problems related to Hardware+Problems related/hda0/bam/data/prf
Problems related to Service flow
Basic Information hd:/bam
Problems related to Hardware hd:/logfile
Problems related to Hardware hd:/bam/data/alm
Problems related to Hardware+Problems relatedhd:/bam/data/prf
Problems related to Service flow
Problem related to Billing Center service UNIX CG: /opt/igwb/config/ini/igwb.ini, /etc/hosts, /etc/hostname.*, Windows CG: \"installed directory"\config\ini folder;
Problem related to Billing Center service UNIX CG: /var/other/log , Windows CG: \installed directory\log
Problem related to Billing Center service UNIX CG: /opt/igwb/trace, Windows CG: \installed directory\trace
Basic Information hd:/bam
Problems related to Hardware hd:/bam/data/alm
Problems related to Hardware hd:/bam/data/olg
Problems related to Hardware hd:/logfile
Problems related to Hardware+Problems relatedhd:/bam/data/prf
Basic Information+Data configuration Problems+Problems related to Hardware
Basic Information #displayVersion
Problems Related to Performance feedback performance sheet from both NE & M2000, use trace collection tool and feedback related traces
Abnormal behaviour for OS,SYBASE or M2000RUN the autostar tool and follow the displayed instructions
Problems related to Hardware LMT
Follow guide in case of request use
# trace collection tool (follow the displayed instructions when running the tool) and feedback related traces
/opt/SUNWexplo/bin/explorer
problems related to OS
Basic Information print screen button
Basic Information LMT
Problems Related to Performance query the performance results from the performance client in *.csv format
Data configuration Problems use LST commands using MML GUI in LMT
Problems related to Hardware LMT
Problems related to Service flow LMT
abnormal behaviour for OS or Oracle RUN the autocheck tool and follow the displayed instructions
Basic Information LMT
Data configuration Problems use manix tool and follow the displayed instructions
Problems related to Service flow LMT
Problems Related to Performance peroformance client
Problems related to Hardware LMT
Problems related to Hardware D:\CSOFTX3000\RUNLOG\FAM\
Basic Information LMT
Data configuration Problems LMT
Problems related to Hardware LMT
Problems related to Hardware LMT
Problem related to Billing Center service use getiGWBinfo.exe tool
Problem related to Billing Center service iGWB client
Problem related to Billing Center service use getiGWBinfo.exe tool
talled directory"\config\ini folder;

dback related traces

eedback related traces

Product Class Product

N2000 ( DMS )

DataComm

Routers,Switches,Firewalls

WDM/NG-SDH/SDH products
Optical
T2000

Microwave product

Broadband

Access Narrowband

BMS N2000
 Requested Info.
DMS detailed version
No. of managed NE's
Alarm picture or Alarm ID
Aarm ID
Snapshot of sysmonitor
VRP version
diag file
Log file
T2000 Script file
T2000 MO file
History Alarm with parameters
Performance measurement
other
Server and Client logs
Server and client versions
MO file
history Alarm
print screen for link configuration with TX/RX level
Performance measurement
NE version
Borads and type
Patches installed
Alarm history and statistics
Log files
NE version
Borads and type
Patches installed
Alarm history and statistics
Log files
DMS detailed version
No. of managed NE's
Alarm picture or Alarm ID
Aarm ID
Snapshot of sysmonitor
 How to get
HELP --> press Licese tab --> press CTRL+V
HELP --> press Licese tab --> press CTRL+V
NMS Fault menu
NMS Fault menu
Sysmonitor screen
display version OR vrbd
cfcard:/ OR " dipslay diag "
cfcard:/log/
T2000>System Adminstartion> Import/Export Script File
C:\T2000\sever\database\Msuit
T2000>faulty>Browse history Alarms
T2000>performance>History performance
it depend
C:\T2000\sever\database\Log or C:\T2000\Client\database\
T2000>Help>About
C:\T2000\sever\database\Msuit
T2000>faulty>Browse history Alarms
from the planner
T2000>performance>History performance
l display version
display board
display patch
display alarm history
display log
l display version
display board
display patch
display alarm history
display log

To be sent by the customer (Data from real topology)

Product Class

IN

DS

OSS

DE
Requested Info.

Use the collect data script in order to collect all the server
information; and send its output
(Ex.: collect.sun.83a4182b.SMCP01.2008.03.31.rar)

Traces
Configuration
Logs

Charge Issue:
1.Subscribe/unsubscribe logs:OpenDelete.log
2.JBOSS logs:server.log
3.Service logs:Common.log

If the register way is MML interface, Please feedback

uniportalcomm logs too.
MML,SMS issues:
1.JBOSS logs:server.log
2.Service logs:Common.log
3.Uniportal logs:uniportalcomm
Service issues:
1.JBOSS logs:server.log
2.Service logs:Common.log

Debug Log
snoop files
Product Class Product Requested Info.
BSC configuration file

BSC logs files

BSC product BSC Alarm log file
Trace file
Performance measurement counters
other
Network Topology

RNP Request Performance measurement counter

BTS Configuration file

BTS product
BTS log file
Attachment Version +patch
performance task (*.csv)
autostar report
M2000 product Alarm log
Traces file
explorer logs
print screen of the error messages
PCU info folder through PCU info tool
pcu.ini--configuration file
PCU
Alarm History
Network Topology
Trace file .mrf
WASN DBS configuration file
service log file .srv
 How to get
BSC BAM

BSC BAM
BSC LMT--M2000 Client
BSC BAM--M2000 Client
BSC BAM--M2000 Client

BSC BAM--M2000 Client

BSC LMT

Trace collection tool//OMC

Autostar tool

PCU info tool

M2000 Client