Exam opens at 12:05 am PST on Monday, 2/5, of Week 5 and closes at 11:55 pm

PST on Friday, 2/9, of week 5. You will take this exam with a proctor arranged
through Ecampus.

100 points

110 minutes

25 Questions (4 points each) - Multiple Choice and True/False- Expect to do

Calculations

You are allowed: Notes on each side of one 8.5 X 11 inch sheet of paper (no
restrictions on content of notes), scratch paper, calculator

Emphasis on definition and calculation-

Tips- Review your work and watch out for simple math errors, read questions
carefully, don’t over think, budget your time and use good test taking strategy.
Prepare by creating your note sheet, working problems from the dyanamic review
modules in MyOMLab, as well as reviewing powerpoint and reading. Additionally,
the completed quizzes from the first few weeks of class have been made
available.

BA 357 Mid-term Overview

Chapter 1- Introduction

Concepts: Creating Value with Operation Management, Competitive

Priorities, Process defintions, Manufacturing vs. Service Business

Calculations: Single and Multi-factor Productivity Calculations

Supplement A- Decision Making Tools

Calculations: Break even calculations, Cash Flow of Alternatives, Pruning

Decision Trees, Preference Matrix, Expected Value Rule

Not: Decision Making under uncertainty

Chapter 2- Process Strategy and Analysis

Concepts: Process Decisions for Service and Manufacturing, Customer

Involvement, Analysis Tools, Role of Benchmarking

Calculations: Annual Cost Calculation, Pareto Calculations

Not: Work Measurement

Chapter 3- Quality and Performance

Concepts: Quality Costs, TQM, Control chart Process and Applications,

Capability Index and Ratio calculations, Quality Programs and Strategies, ISO
Certification

Calculations: Control Chart Limits (r and x-bar only), CpK and Cp calcs

Chapter 4- Capacity Planning (Long Term)

Concepts: Economies and Diseconomies of Scale, Expansion Strategies,

Capacity Planning Tools

Calculations: Capacity Requirements, Utilization

Supplement B- Waiting Lines

Concepts: Theory and Characteristics of Waiting Line Systems, System

arrangements, Theory of non-single server models

Calculations: Single Server Model, Little’s Law

Not: calculations for finite and multiple server models

Chapter 6- Lean Systems

Concepts: Lean Systems Approach and Terminology, Layouts, Kanban

System, House of Toyota/TPS, Benefit and Implementation Issues

Calculations: Kanban Containers, Takt time

This list is a guide and is not intended to be exhaustive.