S.

Uma Mahesh
S/O S.Chakrapani
# 19-12-468/5
Bairagipatedda, Tirupati – 517501 Email ID: s.umamahesh@outlook.com
Chittoor Dist., A.P. Mobile No. +91-9912365513

Objective:

Experience in System Admin and Server Support environments. Seeking a

challenging and satisfying position in a organization with highly dynamic and
professional work environment to advance my career.

Summary of Qualifications:

 Voluminous knowledge of general troubleshooting of computer software, hardware

and computer network.
 Tremendous and varied experience as a support engineer.
 Exceptionally good academics with formal training in desktop support.
 Great proficiency in attending the troubleshooting calls and providing quick
solutions.
 Ability to install critical software such as operating systems, LAN, etc,
 Ability to install various accessories such as office tools, antivirus and other updates
etc.
 Great fluency in spoken and written English.
 Thorough knowledge of routine office activities and administrative processes.

Key Skills:

 Technical/User Support.
 Hardware/Software Troubleshooting/Repair (Break/Fix).
 Help Desk and Support Team Environments.
 Training & Instruction.
 Asset Management.
 Documentation Creation.

Computer Expertise:
Operating Systems Software Packages Hardware

 Windows 95/98/NT/2000/XP  MS Office  HP, Dell, IBM, Compaq,

 Windows NT/2000/2003
Server
 Exchange 5.5/2000/2003
 Active Directory
 LAN/WAN Administration
2003/2007/2010/2013 Toshiba Desktops Servers
 Networking, Router and Laptops.
Concepts .  Printers.
 Adobe Photoshop, Page  Thin Client Systems.
Maker

Educational Details:

 Pursued Bachelor of Commerce (Computer Applications) in SEICOM Degree And

P.G. College, Tirupati (2009-2011).
Professional Experience:
IBS INFOCARE May 2012 to Till Date.
Title : Technical Support Engineer

Responsibilities:

Roles and Responsibility:

 Windows Systems Administrator
 Upgraded Windows 2000 to 2003 Exchange servers.
 Responsible for the installation & maintenance & troubleshooting of the
Company Network
 Administration Maintenance & Troubleshooting of Exchange 2000 Mail Server.
 Maintain complete accountability for monitoring and troubleshooting devices
from NT,
 Windows 2000-2008/2008R2, XP platforms, troubleshoot system issues, and
apply security patches to ensure maximized performance.
 Active Directory Administration and Maintenance with approx 100+ Users
 Networks: TCP/IP, NIS, DNS, DHCP, NFS, IIS
 Group Policy/ IT Policy Implementation and Management.
 DHCP and DNS administration.
 Servers Backup using primary and networking backup (additional domain
controller, fsmo, child domain)
 Windows deployment service(WDS)
 Operating systems deployment
 Report generation for presenting to the management
 Desired configuration management
 Protecting the environment through network access protection concept
 Installation, Configuration & Managing LAN, Printers & Network printers.
 Knowledge in OS installation & troubleshooting, System assembling

Previous Employer:

SMS Technology May 2011 to April 2012.

Title : System Engineer

Responsibilities:
 New Pc Deployment, New Pc Assembling.
 Solving all customers IT related issues.
 Installation of all the software’s and fines running the software.
 Configuring and Troubleshooting Desktop Computers.
 Dealing with Hardware related issues.
 Implementing and Maintaining LAN.
 Maintaining Network in Workgroup Models.
 Installing and Managing Printers.
 Installing and Updating Antivirus.
 Knowledge in Cablings.

Declaration:
I hereby declare that above mentioned particulars are true to the best of my
knowledge and belief.

Place : Yours Sincerely,

Date : (S.Uma Mahesh)