TABLE 3 – COURSE SYLLABUS

1. Name of Course: ORGANIZATIONAL BEHAVIOR

2. Course Code: BT21303
3. Name(s) of academic staff: PROF. DR. ARSIAH HJ. BAHRON (LECTURER)
MS. SARINA SAHFIZA NASSER (TUTOR)
4. Rationale for the inclusion of the course/module in the programme

Understanding human behavior is critical in the field of business today since business organizations
are dealing directly with the human personnel as well as the end customers / users. Therefore the
subject will provide insight on human behavior at three level of analysis – individual, group and
organizational. This will give a comprehensive understanding on all the necessary elements of
human behavior in organization.

5. Semester and Year offered: Semester 1 and 2 for 2nd year students
6. Total Student Face to Face Total Guided and Independent Learning
Learning Time
(SLT)
L = Lecture L T P O Refer to Appendix A
T = Tutorial
P = Practical
O= Others
7. Credit Value: 3
8. Prerequisite (if any): None.
9. Learning outcomes:
At the end of the course, students will be able to:

1. understand the basis and theories of human behavior at individual level (PLO1)
2. relate human behavior at individual, group and organizational level and how this behaviour
influence organizational performance (PLO1)
3. apply the theories of human behavior into the real life management of an organization through
case analysis (PLO6)

10. Transferable Skills:

Through lecture and tutorials in classroom, presentation, role play : interpersonal skills such as
communication skills and leadership skills, building effective team work through social and team
skills, researching relevant topics using scientific skills, etc.

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11. Teaching-learning and assessment strategy
Lecture: 2 hours per week for 14 weeks

Tutorial: 1 hour per week for 14 weeks

Blended Learning: smart 2 UMS

Case Study Assignment: Case Study assignment will be assigned to students by group (10
pax/group). The submission shall be submitted within the prescribed time for evaluation.

Tutorial Assignment: Assignments will be distributed weekly for the students to answer during
tutorial classes.

Midterm Examination: Assessment based on selected topics from course syllabus.

Final Examination: One final examination will be administered at the end of the semester.

12. Synopsis:

This course will expose students to the human behavior in organizations. Organizational behavior is
closely linked to human behavior, whether at individual, group or organizational level. The main
goal of this course is to enable students (future managers) to understand organizational behavior
and enable them to increase productivity, reduce negative effects on work and directly increase
motivation and job satisfaction in an organization.

13. Mode of Delivery:

Lecture, Tutorial, Case Study, Project paper & Presentation

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14. Assessment Methods and Types:
NO Assessment Method
Course Learning PLO Delivery Proje Test Tot Hou
Outcomes Method ct al rs
1 Able to understand the basis PLO1 Test 60% 60% 72
of human behavior at (Midterm
individual level (CLO1) 20% &
Final
40%)
2 Able to relate human PLO1 20% 20% 24
behavior at individual, group
and organizational level
(CLO1)
3 Apply the theories of human PLO6 Case Study 20% 20% 24
behavior into the real life (2)
management of an
organization (CLO6)

The assessment for this course will be based on the following:

Component Weight
Tutorial Assignment 20%
Case Study 20%
Midterm Examination 20%
Final Examination 40%
Total 100%
All components of the above assessment are compulsory and must be completed before the stipulated
deadlines.

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15. Mapping of the course/module to the Programme Aims
The business program The economics
aims to nurture program aims to
innovative and nurture innovative,
universally responsible resilient, and
business executives to universally
support the nation’s responsible
aspiration in economists to
positioning Malaysia support national
as a global business aspiration of
hub becoming a
developed nation
CLO
1 Able to understand the basis of human / /
behavior at individual level (CLO1)
2 Able to relate human behavior at / /
individual, group and organizational
level (CLO1)
3 Apply the theories of human behavior / /
into the real life management of an
organization (CLO6)

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16. Mapping of the course/module to the Programme Learning Outcomes

Communication, Leadership and

Social Skills and Responsibilities

Information Management skills

Managerial and Entrepreneurial

Problem Solving and Scientific
Knowlegde of Discipline Area

Practical Skills / Practical /

and Lifelong Learning

Values, Attitude, and

Teamworking Skills
Professionalisme
psychomotor

Skills

Skills
P1 P2 P3 P4 P5 P6 P7 P8
Able to understand the basis of human /
behavior at individual level (CLO1)
Able to relate human behavior at / / /
individual, group and organizational
level (CLO1, CLO5)
Apply the theories of human behavior / /
into the real life management of an
organization (CLO1, CLO5, CLO6)

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17. Content outline of the course/module and the SLT per topic (Please Refer to Appendix A)

CLO Topics Week

CLO1: Able to INDIVIDUAL LEVEL 1
understand  What is Organizational Behavior (OB)?
the basis of - The importance of interpersonal skills
human - Disciplines that contribute to the OB field
behavior at - Developing an OB model
individual  Foundation of individual behavior
level - Ability
- Learning
 Attitudes and job satisfaction 2
- Attitudes
- Job satisfaction
- Global implication
 Personality and values
- Personality
- Values
- Linking an individual’s personality and values to the workplace
 Perception and individual decision making 3
- What is perception
- Person perception : making judgement about others
- The link between perception and individual decision making
- Decision making in organization
- Ethics in decision making
 Motivation concepts and application 4
- Defining motivation
- Early theories of motivation
- Contemporary theories of motivation
- Motivation by job design : The job characteristics model
- Employee involvement
- Using rewards to motivate employees
 Emotions and moods 5
- What are emotions and moods?
- Emotional labor
- Emotional intelligence
CLO2: Able GROUP LEVEL 6
to relate  Foundation of group behavior
human - Defining and classifying groups
behavior at - Stages of group development
individual, - Group properties
group and - Group decision making
organizatio
nal level  Understanding work teams
- Why have teams become so popular?
- Difference between groups and teams
- Types of teams
- Turning individuals into team players

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 Communication 7
- Functions of communication
- The communication process
- Interpersonal communication
- Barriers to effective communication
MIDTERM EXAMINATION 8
 Basic approaches to leadership 9
- What is leadership?
- Trait theories
- Behavioral theories
- Contingency theories

 Contemporary issues in leadership

- Inspirational approach to leadership
- Contemporary leadership roles
 Power and politics 10
- Defining power
- Bases of power
- Dependency : the key to power
- Power tactics

 Conflict and negotiation

- Defining conflict
- Transition off conflict thought
- The conflict process
- Negotiation
ORGANIZATIONAL LEVEL 11
 Foundation of organization structure
- What is organizational structure?
- Common organizational design
- New design options
- Why do structures differ?
- Organizational design and employee behaviour
 Organizational culture 12
- What is organizational culture?
- What do cultures do?
- Creating and sustaining culture
- How employees learn culture
 Human resource policies and practices 13
- Selection practices
- Training and development programs
- Performance evaluation
- Managing diversity in organization
 Organizational change and stress management 14
- Forces for change
- Planned change
- Resistance to change
- Approaches to managing organizational change
- Work stress and its management

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18. Main Textbook :
Robbins, S. P. & Judge, T. A. 2017. Organizational Behavior. 17th. Edition. New Jersey: Pearson
International Edition.

Additional References :

DuBrin, A. J. 2007. Fundamentals of organizational behavior. 4e. Mason, OH : Thomson Higher

Education.
Kinicki, A. & Kreitner, R. 2006. Organizational behavior. Key concepts, skills & best practices. 2nd.
Edition. Boston: McGraw Hill – Irwin.
Robbins, S. P. 2005. Organizational behavior. 11th. Edition. New Jersey: Pearson Education
International.
George, J. M. & Jones, G. R. 2005. Understanding and managing organizational behavior. 4th. Edition.
New Jersey: Pearson Education International.
Nelson, D. L. & Quick, J. C. 2006. Organizational behavior. Foundations, realities & challenges. 5th.
Edition. Ohio: Thomson / South-Western.
Other references to be distributed by the lecturer from time to time.

19. Other additional information

This subject is a compulsory School Core subject for students from HE04 (Entrepreneurship), HE06
(Finance and Banking Management), HE08 (Hotel Management), HE09 (International Business), HE10
(Marketing) and HP08 (Tourism Management) programmes.

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