Documente Academic
Documente Profesional
Documente Cultură
Vijay Jaswal
Darren Brunt
Andy Jones
Name this country:
Largest military
Charles Darwin
via BPM
Agenda
Software AG Foundation
¬ improves quality
¬ faster throughput
themselves.”
Takashi Osada 1993 (Author of The 5S's: Five Keys to a Total Quality Environment )
“Process” is the Common Thread
1950 2010
Suppliers
$500 100%
manufacturers $450
$400
90%
80%
$350 70%
y = f(x) +
$300 60%
$250 50%
$200 40%
ε
$150 30%
$100 20%
$50 10%
$0 0%
Salaries Equipment Transportation Telecom Supplies
distributors
retailers
The Consumer
X One Sigma
LSL USL
- 3s + 3s
Process Width
Design or Customer Width
Business IT
A system to facilitate…
…Who Does…
…What…
…When in an Organisation
People
Call Centre Coordinator Claims Internal Loss Customer
Handler Assessor Adjuster
Systems
Customer Policy Claims Fraud Settlement 3rd parties
Complexity Example – Claims Processing
People
People
Call Centre Coordinator Claims Internal Loss Customer
Handler Assessor Adjuster
Systems
Systems
Customer Policy Claims Fraud Settlement 3rd parties
?
themselves.”
Takashi Osada 1993 (Author of The 5S's: Five Keys to a Total Quality Environment )
A Quote by me!
Processes where:
Processes where:
Request Support Validate Customer Process Issue Resolve Issue Notify Customer Notify Partner
Community
Which is the
correct process?
The Challenges of Process Definition…
Which is the
correct process?
The Challenges of Process Definition…
Which is the
correct process?
Architecture of integrated information systems (ARIS)
Measuring Processes
s or
n
Se By taking transaction
information from business
systems and depositing it in a
process warehouse.
s or
n
Se
s or
e n
S Process
Warehouse
What is Measured?
Volumes –
Anything that is expressed in terms of how many & how much
Velocities –
How fast, cycle times, time to deadline, time-based SLA
compliance
Errors –
System errors, process errors, & business errors
Special Conditions –
User defined business conditions
Sample dashboard
Rules Management
Business Rules
People
Call Centre Coordinator IT Internal Finance Customer
Assessor
Systems
People
Call Centre Coordinator IT Internal Finance Customer
Assessor
Rules Engine
Systems
Business Technology
ISSUE:
Processing Bottlenecks
ISSUE:
Slow Time-to-Market
Using BPM & SOA saves an estimated 50%
in migration costs, related time and
effort.
¬ improves quality
¬ faster throughput
27th January
Sainsburys HQ – Holburn
www.beta.arisalign.com
Thank you!
Q&A
Vijay.Jaswal@softwareag.com
Demo…
Darren Brunt
Software AG
Laying the groundwork to ensure success
&
Building a Business Case
Andy Jones
Software AG
Why innovate ?
Risk of Failure
Distraction
Waste of Money
Why innovate ?
Opportunity Competition
Innovation – the bridge to the future
We cannot solve our problems with the same thinking we used when we created them.
-Albert Einstein
The Innovation Value Chain
Innovation is not the product of logical thought,
although the result is tied to logical structure
Albert Einstein
Value
Idea Idea
Idea Diffusion
Generation Conversion
- Internal
- LEAN moves decision making down
A Portfolio of Opportunities
- The unknown unknowns
- Understanding creates ideas
Processes where:
• They are repetitive
• Paper based and labour intensive
• There is a high amount of human error
• High regulatory compliance & governance
• Excel, MS Access, post it notes, email are used to supplement IT
systems
• High amount of deadline or SLA intensive steps
• Swivel chair integration – (copy & paste)
• There is a breakdown in Customer Service
Small Project
Big Project
Smaller Returns
Big Returns
Learning By Doing
Steep Learning Curve
Higher chance of Success
Higher chance of failure
The Balancing Act
Perfect Design with Imperfect Execution - or – Imperfect Design with Perfect Execution
Process
Intelligence
Design/Implement
Implementation Point
Effort
Execution
Precision
Time
Get
GetThere Faster
There Faster
Aspects of Business Value
User Implementation
Productivity Productivity
Fewer Rejected
Invoices
Reduced Component
Errors Reuse
Business Value
Reduced
Delays Faster
Deployment
Reduced Risk
Reduced Cost
Of Reporting
Idea Diffusion
Establish
•Diplomacy requires an ambassador
The role of •Sales (internal in this case) requires a salesman
the Evangelist
Case Study – Implementing change
Address Identify Unknown Strategic Solutions
Known Problems Problems (Reform)
(Stabilise) (Improve)
Project Charter
Project Charter
Project Charter
Project Charter
Quickstart
Quickstart
Programme
But what came before ? How did innovation arise ?
Project Charter
Project Charter
Project Charter
Project Charter
COO
Quickstart
Quickstart
How
Quickstart Project Project Project Increment … Increment … Increment … Increment
Ready ? Yes
Programme
Internal
External
Venture
scout ?
Capitalist ?
Internal Idea
Broker ?
Conclusions
Innovation
3.
Conclusion: To Improve Innovation
Generation
- Communication internal and external
Conversion
3. - Reduce the cost/time of change
- Increase execution precision
Diffusion
- Standard processes & measures
- A communication network
Generation
Conversion
Diffusion
Thank you!