Sonia Stevenson

503 Unit 2 – Harris Court

Whitby, Ontario, L1N 3C6
(905) 626-9878
sonia.marlene@hotmail.com

CANDITATE PROFILE: Fully bilingual (English & French) with over 12 years of office
experience and 5 years of retail experience including reception/customer service.
Extensive experience dealing with customers both on the phone and in front-line
positions in the banking, retail and corporate organizations.

This has helped me develop the ability to positively manage client expectations, with
multiple customer interface opportunities daily. Most of my roles have involved multi-
tasking and balancing priorities throughout the work day and week.

QUALIFICATIONS:

- Fully bilingual (English / French)

- Reception/Switchboard
- Customer Service
- Hotel hospitality
- Retail

PROFESSIONAL EXPERIENCE:

Motel 6. Front Line Reception (Dec 2016 – Present)

- Check guests in and out of rooms

- Operate switchboard of incoming and outgoing calls
- Responsible of cash/debit and credit card payments
- Manage accurate accounting of all rooms
- Taking reservations over the phone and in person
- Refer guests to appropriate departments to resolve complaints or provide suggestions
- Balance cash at the end of the shift and generate accounting reports for the benefit of
the next shift

ToysRus. Cashier - Seasonal (Nov 2016 – Dec 2016)

- Cashing out customers at till

- Busy Christmas season
 Sonia Stevenson
503 Unit 2 – Harris Court
Whitby, Ontario, L1N 3C6
(905) 626-9878
sonia.marlene@hotmail.com

Carters/Oshkosh. Manager in Training (2012 – 2015)

- Responsible for opening and closing the store and ensuring the security of the building
- Proactively working to foster a positive team building environment
- Professionally handling customer complaints to a positive outcome
- Mentor employees on maximizing sales and be a leader in achieving and exceeding sales
- Always maintaining an appealing and organized store appearance

Staff Plus. Recruiting/Contract work - Part time (2007 – 2010)

Working on call to assist with entry level recruiting projects, clerical work, while
attending college.

“My Day Care”. Owner/Operator (2004 – 2007)

Managed home based business care for several children, including my own.

Honda Canada Finance. Receptionist/Customer Service (2002 – 2004)

Worked as receptionist and customer service rep.; greeted customers, transferred calls,
and coordinated all courier activities. Left to set-up a home-based business, while
supporting my family.

- Bilingual Receptionist / CSR.

- Reception (over 10 lines and 800+ calls daily).
- Greeting Clients, resolve some issues.
- Mail and Courier coordination.

Stay at Home Mom. (1991 – 2002)

Education:

- Durham College. Whitby, Ontario

Program of Study – Office Administration Executive – Graduation April 2019
- Post Secondary - Accounting / Bookkeeping.

References Available Upon Request