Documente Academic
Documente Profesional
Documente Cultură
Question1
Question2
Question3
Question4
Question5
Question6
Question7
Question8
fail0
fail1
fail2
fail3
Moveon
Thanks
VM
Goodbye
THANK YOU FOR AGREEING TO PARTICIPATE IN OUR AUTOMATED CUSTOMER SATISFACTION SURVEY. YOU WILL BE ASKED ABO
CUSTOMER SERVICE REPRESENTATIVE. THE SURVEY WILL LAST APPROXIMATELY THREE MINUTES AND YOU WILL HAVE THE OP
PRUDENTIAL’S GOAL IS TO PROVIDE OUR CLIENTS WITH EXCEPTIONAL CUSTOMER SERVICE. YOUR TIME AND RESPONSE ARE G
TO ACCURATELY IDENTIFY YOUR MOST RECENT EXPERIENCE WITH OUR COMPANY, PLEASE ENTER THE LAST FOUR DIGITS OF YO
WHAT IS THE PRIMARY REASON WHY YOU CONTACTED PRUDENTIAL TODAY? IF YOU CALLED TO REQUEST OR INQUIRE ABOUT
PURCHASE, PRESS 2. TO REQUEST OR INQUIRE ABOUT A FUND EXCHANGE, PRESS 3. TO REQUEST OR INQUIRE ABOUT AN ACC
PRESS 5. TO INQUIRE ABOUT AN ERROR, PRESS 6. FOR ALL OTHER CALL REASONS, PRESS 7. TO REPEAT THIS QUESTION, PRES
AS FAR AS YOU ARE CONCERNED, HAS PRUDENTIAL COMPLETED YOUR REQUEST OR IS THERE SOME ASPECT OF THE REQUEST
PRESS 1. IF YOUR REQUEST HAS NOT BEEN COMPLETED, PRESS 2. IF YOU DO NOT KNOW, PRESS 3. TO REPEAT THIS QUESTION
OVERALL, HOW SATISFIED WERE YOU WITH THE WAY YOUR REQUEST FOR SERVICE WAS HANDLED? PLEASE USE A ONE TO SEV
MEANS EXTREMELY DISSATISFIED. YOU MAY CHOOSE ONE OR SEVEN OR ANY NUMBER IN BETWEEN. PLEASE ENTER YOUR RE
FOCUSING ONLY ON YOUR EXPERIENCE WITH THE CUSTOMER SERVICE REPRESENTATIVE YOU LAST SPOKE WITH, OVERALL, HO
WHERE SEVEN MEANS EXTREMELY SATISFIED AND ONE MEANS EXTREMELY DISSATISFIED. PLEASE ENTER YOUR RESPONSE NO
ON THE SEVEN POINT SCALE WE HAVE BEEN USING, HOW SATISFIED ARE YOU WITH THE CUSTOMER SERVICE REPRESENTATIVE
ENTER YOUR RESPONSE NOW. TO REPEAT THIS QUESTION, PRESS 9.
ON THE SEVEN POINT SCALE WE HAVE BEEN USING, HOW SATISFIED ARE YOU WITH THE CUSTOMER SERVICE REPRESENTATIVE
RESPONSE NOW. TO REPEAT THIS QUESTION, PRESS 9.
ON THE SEVEN POINT SCALE WE HAVE BEEN USING, HOW SATISFIED ARE YOU WITH THE CUSTOMER SERVICE REPRESENTATIVE
YOUR RESPONSE NOW. TO REPEAT THIS QUESTION, PRESS 9.
OVERALL, HOW LIKELY ARE YOU TO RECOMMEND PRUDENTIAL TO OTHERS? PLEASE USE A ONE TO SEVEN SCALE WHERE SEV
UNLIKELY. YOU MAY CHOOSE ONE OR SEVEN OR ANY NUMBER IN BETWEEN. PLEASE ENTER YOUR RESPONSE NOW. TO REPEA
WE'RE SORRY. THE NUMBER ENTERED WASN'T RECOGNIZED. YOUR OPTIONS WILL NOW BE REPEATED.
WE'RE SORRY. WE DIDN'T RECEIVE THE NUMBER. YOUR OPTIONS WILL NOW BE REPEATED.
WE'RE SORRY. WE STILL DIDN'T RECEIVE THE NUMBER.
WE'RE SORRY. THE NUMBER ENTERED STILL WASN'T RECOGNIZED.
WE WILL NOW MOVE ON TO THE NEXT QUESTION.
THANK YOU FOR PARTICIPATING IN THIS SURVEY. YOUR FEEDBACK IS IMPORTANT TO US AND WE TAKE IT VERY SE
IF YOU WOULD LIKE TO PROVIDE ANY ADDITIONAL COMMENTS, PRESS 1 AND YOU WILL BE CONNECTED TO OUR V
THANK YOU FOR CHOOSING PRUDENTIAL. GOOD BYE.
1. Main Greeting
2. Ions prompt
3. Ions re-prompt
4. Main prompts