Submitted in the partial fulfillment of the requirement for the award of

Degree of Bachelor of Business Administration Of

Under the guidance of Submitted by

Dr. Ashish Dubey Bhavesh Yadav
BBA (VI) Semester
Roll No.:-
43615100028
Batch:- 2014-2017

Ghanshyam Binani Academy of Management sciences

Mirzapur, (u.p.) Pin No. 231001

(Affiliated to MGKVP, Varanasi, College Code-436)

Ref: G.B.A.M.S/BBA/6Sem./ SR Date:-

 TO WHOM IT MAY CONCERN
SUB: - Certificate of undertaking to Survey Report in Semester
6th BBA course as per university (Paper Code-BBA N 607)

This is to certify that the following Survey Report has been

undertaken and completed under my guidance as per university
guidelines.

 Research project Title : A STUDY OF MICROSOFT COMPANY

 Name of the Student : Bhavesh yadav
 Father’s name : Mr. Rajesh yadav
 Roll No. : 4361510028
 Course/ Semester : BBA-6th semester

Sign & Name of Supervisor (Dr. Zeeshan

Amir)
Director

DECELARATION

I hereby certify that the work which has been presented in the
project

TOPIC NAME: - “CUSTOMER SATISFACTION TOWARDS MICROSOFT”

In the partial fulfillment of the requirement for the awards

for Degree of Bachelor of Business Administration is an
authentic record of my own work. The matter in the project
report has been submitted by me for the award of any other
degree of this project report has not been submitted by me for
the award of any other degree of this or any university.

Bhavesh Yadav

ACKNOWLEDGEMENT

“It is not possible to prepare a project report without the

assistance & encouragement of other people. This one is
certainly no exception.”

On the very outset of this report, I would like to extend my

sincere & heartfelt obligation towards all the personages who
have helped me in this project. Without their active guidance,
help, cooperation & encouragement, I would not have made
headway in the project.

I gratefully acknowledge Dr. Zeeshan Amir (Director of

G.B.A.M.S.), Prof. Shivangi Shivam, Prof. Meeraj Ahmed (Co-
ordinator BBA VIth Semester) and Prof Ashish Dubey (Project co-
ordinator) my guide of the project, for guiding me with
attention and care. They have provided me with valuable
insights during the entire project work and their co-operation
at every step. Plus, they have taken pain to go through the
project and make necessary corrections as and when needed. I
also express my deep gratitude to all who have contributed for
the successful completion of this project.

BHAVESH YADAV

PREFACE

Survey Report is an attempt to provide student a

practical input & Exposure to the real world situation

in which he has to work in future. This management

thesis is a scientific study of real issues on a

problem with the application of the customer

satisfaction.

This experience gained by me in period which I

anticipated would help me lot in the future.

 Table of Content

 Academy Certificate

 Declaration

 Acknowledgement

 Preface

Page No.

Chapter 1 Conceptual Background 1-2

Chapter 2 Industrial Profile 3-19

Chapter 3 Research Methodology 20-50

 Background of the topic

 Objective

 Research Design

 Area of Sample

 Sample Selection

 Questionnaire

Chapter 4 Analysis & Interpretation 51-57

Chapter 5 Findings/Conclusion & recommendation 58-62

Bibliography 63

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