SHANMUGAM 35 C College Road, palavanthangal,

Chennai – 600114

MURUGAVEL +91 9360094394 / 8778921417

m.shanmugam955@gmail.com

Seeking for a challenging technical position, where my skills and knowledge

can be enhanced, shared, applied and enriched. I look forward to a position that would
synergize personal interest and abilities with organizational goals.

Summary of Qualifications
 Over Eight years of professional experience in IT industry as Windows / VMware Technology.
Working in Wipro Limited as a Windows Administrator.
 Have been working throughout with Installation configuration and management of the
Windows and VMware platform. Have been managing Primary & DR datacenter for client
(KVB Project).
 Have a good experience with Windows Server 2003/ 2008/ R2/ 2012. Active Directory, SCOM
and Group Policies. VCenter Server, ESXi, vMotion, Vcloud, P2V, HA and DRS configuration.
Managing IBM Blade\pureflex\Rack Servers and IBM AMM/CMM configuration.
 Symantec Endpoint protection, DNS and DHCP installation and Configuration..
 Skilled to diagnose complex problems and systems to consistently deliver effective solutions.
 Good inter-personnel, communication and analytical skills. Patient listener, Adaptive and Open
to new ideas. Ambitious, Innovative & Energetic. Eagerness to Explore and Learn.

Technical Skills
Windows Server Administrator

 Hands on knowledge of Administering Microsoft technologies including Windows Server

(NT, 2000, 2003, 2008, and 2012), Active Directory, and Microsoft System center Operations
manager.
 Configuring and troubleshooting Windows Failover cluster.
 Configuring and troubleshooting Windows Network Load balance.
 IBM Blade\pureflex servers: Installation and configuring, remotely install Windows
Operating system and ESXi, manage and troubleshoot Server hardware.
 Good knowledge in RAID levels, Configured all RAID levels in IBM LSI storage manager.
 IBM Tivoli Backup: scheduling backup and restoration in TSM backup manager.
 TSM TS3310 Tape library monitoring, TAPE check in /check out and drive management.
 SCOM: Deploying SCOM agent on Windows servers and generate reports for server
monitoring.
 Symantec Endpoint protection: Installation, Configuration in all windows servers and
updating latest Definition files.
 Configuring and administering a wide range of network services and protocols including
Ethernet, TCP/IP, switching, routing, DHCP, SMTP, NFS, iSCSI, and DNS.
 Good Knowledge in handling incidents and service requests as per agreed service levels,
adding to that expected to handle RCA (Problem Management)
 VMware Administrator

 Hands on knowledge in the deployment, configuration, and optimization of VMware

technologies including vCenter Server, ESXi, , vMotion, High Availability (HA), Fault
Tolerance (FT), virtual networking, VMware Update Manager (VUM), physical to virtual
migrations, Storage vMotion, and VMware Workstation.
 Configuring and managing ESXi, Virtual Storage, Software iSCSI, NFSDatastore, vSphere HA.
 Installation and troubleshooting VMware Venter 6.0 & 6.5 in Window & Linux.
 Disaster recovery (DR): Installing and Configuring HA and DRS servers, Taking Image of the
servers and creating restore point.
 Creating Virtual machines using preconfigured templates.
 Deploying an OVF template, taking and deleting snapshots.
 Managing over 300+ VMware servers 2003, 2008, R2 and 2012 with VSphere client.
 Taking backup and restoration of virtual machines using TSM Backup-archive client.

Technical Certification
 WINDOWS SERVER ADMINISTRATOR L1 – WIPRO INFOTECH
 VM WARE ADMINISTRATOR - PERIDOT SYSTEMS
 WINDOWS AD ADMINISTRATOR L1 – WIPRO INFO TECH
 NETWORKING
 PGDCA
 CCNA
 MCSA

Experience
JAN 2015 – TILL DATE
Windows Server Administrator / Wipro Limited - InfoTech

 Resident in karur vysya bank ltd representing Wipro InfoTech giving Technical support to the
client, playing server administrator role.
 Managing 300+ IBM servers with Windows, ESXi & Linux OS platforms.
 Coordinate with IBM for New server installation and configuration.
 Coordination for server decommissions and submits proper document.
 Troubleshooting and resolve Windows server OS issues.
 Troubleshooting Physical server issues and share proper RCA to customer.
 Working on customer request and escalations to close tickets with in SLA.
 Participating customer con-call on 24/7 for critical server issues.
 Vendor coordination for IBM hardware failure & firmware issues.

2
  Scheduling and monitoring server Backup and restoration.
 Daily health check in IBM Rack, Blade & pureFlux servers.
 Domain coordination for customer request and issues (Exchange, Firewall, Network etc.).
 Monitoring SCOM server for alert monitoring and raising P1 tickets for server issues.

MAY 2013 – MAY-2015

Desktop Support Engineer (L2) / Wipro Limited - InfoTech
 Resident in Hospira IN Limited representing Wipro InfoTech giving Technical support to the
client, playing a responsible role in troubleshooting problems logged by users.
 Technical Support for the users with respect to the system level and LAN related Tickets.
 Resolving compliance issues like antivirus update, SCCM, etc.
 L1 network support for Corporate network and Test network
 Implementing and maintaining HP servers for VMware (Host server).
 Creating New Templates and New virtual machines in Vcenter.
 Managing 54 Virtual machines and 4 Host servers.
 Handling & Coordinating with Various vendors for hardware procurement, PRI issues, printer
issues, etc.
 Blackberry Configuration & Installation

NOVEMBER 2011– MAY 2013

Desktop Support Engineer / Crown SOLUTIONS PVT LTD
 VIP and Global marketing users support.
 Handling team leadership of IT engineers (team Size 10).
 Handling critical Users before Escalation.
 IT stock maintenance for new asset request (RMS).
 Shift allocation for IT Engineer and give 8am to 8pm support to client.
 Assigning Engineers for Remedy Change and BCP (business continuity plane).
 Manage and Give permanent fix for Client Escalations.
 Monitoring Incident tickets and RMS for SLA.
 Scheduling IT awareness Training for New Users.
 Monitoring Servers, DHCP, Network devices, and network printers.
 Internal team coordination for PRI link Down, File and printer, application server issues.
 Join and Update daily IR (incident reduction) Conference call for frequent user issues.
 Technical support for PRI, FAX, VoIP, DSL, PC & Laptop.

Education
APRIL 2009
Diploma in Computer Engineering / Rajah Desinghu Polytechnic
College

3
Personal Information
 DATE OF BIRTH : 14.03.1990
 FATHER NAME : S.P.MURUGAVEL
 NATIONALITY : INDIAN
 LANGUAGES : ENGLISH, TAMIL,
 PRESENT ADDRESS : 35 C COLLEGE ROAD, PALAVANTHANGAL, CHENNAI – 600114.
 PERMANENT ADDRESS : 36 SUNDARA VINAYAGAR KOIL ST
GINGEE – 604 202.

Declaration
I hereby declare that all the particulars stated above are true to the best of my knowledge
and assure that I will put the best out of myself.

Yours faithfully,