A. ERP software information 1. Which ERP system have you adopted? 2.

How many years ago did

your company adopt an ERP system? 3. How much time did ERP implementation process last? (in
months) 4. How much did ERP system cost (acquisition and installation) as a percentage of
annual sales? 5. In percentage, how much did the actual cost exceed the budgeted cost(if it
was)? 6. Which modules have you included in your ERP system? Financial accounting Fixed asset
register Management accounting Costing Production Logistics E-commerce Stock –Purchases
Payroll Quality management Sales –Marketing

User satisfaction 1=not at all, 2= low degree, 3=average, 4=high degree, 5=very high degree 1 2 3 4 5 Are
you satisfied with the ERP software package that was adopted from your organization? Are you satisfied
with the use of ERP system? Based on your previous answers concerning your satisfaction of the ERP
system used, please answer to the following questions 1=not at all, 2= low degree, 3=average, 4=high
degree, 5=very high degree 1 2 3 4 5 Does the system provide the precise information you need? Does
the information content meet your needs? Does the system provide reports that seem to be just about
exactly what you need? Does the system provide sufficient information? Is the system accurate? Are you
satisfied with the accuracy of the system? Do you think the output is presented in a useful format? Is the
information clear? Is the system user friendly? Is the system easy to use? Do you get the information you
need in time? Does the system provide up-to-date information?