TRACEY ROBINSON

8125 Dove Cottage Ct ∙ Lorton, VA 22079 (404) 345-3020 (C) ∙ tttrainer4@gmail.com

Portfolio: http://trobinsonsuserxdesigns.weebly.com

INSTRUCTIONAL SYSTEMS SPECIALIST

SUMMARY OF QUALIFICATIONS
Competent Instructional Designer, Consultant, Trainer and Educator with 10+ years of success and
contributions in diverse industry sectors. High degree of professionalism, initiative, and easily establish trust
and rapport with others. Creative designer/teacher who is well-organized, efficient, and results-driven. Excellent
listening, communication, and presentation skills. Adept in problem solving, time management, and very detail
oriented. Additional keys to success include:
● Broad-based background in development and management of content material and curriculum for a
variety of subject matter and communications deliverables.
● Planning, Organizing, Designing, developing, deploying, maintaining, and managing Computer Based
Training (CBT) and Web Based Training (WBT). Identifying performance gaps or deficiencies through
training evaluation in order to determine appropriate training intervention.
● Avid user of rapid eLearning technology to meet all program/project deliverables.
● Computer proficiency in MS Office Suite (Word, Excel, and PowerPoint), Articulate, Outlook, Share
Point, SnagIt, Blackboard, PACS, Adobe Captivate 9.0, Presenter, Adobe Creative Suite and easily
adapt to new programs and emerging technologies.
● Creatively apply educational methods, tracks milestones, designs grounded in adult learning theories,
assessments, evaluation, technology, communication, and collaboration skills to successfully navigate
and complete complex projects.
● Ensure continuity of curriculum and utilize various behavioral management techniques to adapt to a
wide range of learning styles.
● Culturally savvy and worldly, strong interpersonal ability, works well with people at all levels, speak
fluent French Creole, and conversational in German, French, Spanish, strong oral and written skills, and
delivers engaging presentations.

CORE COMPETENCIES
Instructional Design Strategist ∙ Development ∙ Principles of Design
Needs Analysis ∙ Reliability/Validity Testing & Survey Instruments ∙ Storyboarding ∙ Evaluations
Curriculum Development ∙ Project Management ∙ eLearning Applications
Reasoning ∙ Customer Service ∙ Learning Theories
User Design Experience ∙ Distance Learning & Webinars

PROFESSIONAL EXPERIENCE
ManTech Corporation, Lorton, VA (Current)
Instructional Systems Designer, Team Lead, Public Trust Clearance*
Instructional Systems Designer/Adobe Captivate Developer supporting the systematic design and development
of Instructor-led and Web-based Training. Integral part of a course development team consisting of a Project
Manager, Instructional Designers/Developers, Graphics Designer and Subject Matter Experts, and Quality
Assurance personnel. Lead designer of a high-performance team responsible for designing learning solutions for
Customs Border Protection employees. Completing needs analysis, evaluations, research, plans, reports, and
much more.
• Development of Training Requirements, Training/Project Plans, & Prototypes.
• Execution of Storyboards, Alpha and Beta reviews, which support course objectives.
• Development of Instructor-led Training and Web-based Training.
• Adobe Captivate and various other authoring tools, production of courseware that is both SCORM-
conformant and Section 508 compliant.
• Application of Grounded Learning Theories and ISD Methodology, research, and identification of
learner characteristics.
Harmony Information Systems, Inc. a Mediware Company, Reston, VA (10/2015-2/2016)
Instructional Designer/Training Specialist
Software training, support, design and development of blended learning curriculum, project management and
delivery of customized software training in the Human Social Service community.
• Work with subject matter experts and identify target audience’s training needs.
• Use of learning theories, instructional design methodologies, assessment, analysis & evaluation.
• Create engaging learning activities and compelling course content that enhances users learning
experience and ensures a proactive approach to problem solving and logical reasoning.
• Creation of training plans, instructor guides, training manuals, job aides and multimedia curriculum.
• Use of UAT scripts, Business Analysis to create curriculum.
• Maintenance of courses and development of new courses internally and externally for client needs.
• Manage multiple projects simultaneously while tracking project task and status.

TRACEY ROBINSON
PAGE TWO

Sassy Seniors Living, LLC, Atlanta, GA (6/2012 – Current)

Owner, Operator
Sassy Seniors Living, LLC is a licensed personal care home focusing on senior service. Responsibilities
included all aspects of facility operations including direct supervision of employees and all aspects of financial
performance and regulatory compliance.
• Established startup infrastructure, including incorporation, managed construction, project management,
logistics and accounting.
• Planned and directed all functions of the company – Enforced strong leadership skills to ensure
efficient/effective utilization of company resources.
• Established and integrated the functional strategies of the company utilizing business expertise to reach
financial/operational goals and objectives.
• Developed sales and marketing plans and programs for company sales personnel
• Analyzed market trends and statistics to determine potential of growth – monitored sales performance
regularly
• Designed and managed staff training programs to meet Georgia Department of Community Health
regulation requirements.

MedQuest Associates, Alpharetta, GA (8/2008 – 6/2012)

PACS Training Specialist, Training Specialist
Serve as a key Training Specialist for PACS Implementation Team. Work closely with IT Department on all
instructional plans/programs. Deliver on-going trainings for Managers, Radiologists, and Technologists.
Develop and manage variety of training materials via traditional and online methods. Accountable for all
delivery and assessments, as well as post-training follow-up and support.
● Assumed role at a time when no formal training manuals were in place and created/assisted with
development of approximately 90% of company instructional materials that included handouts,
PowerPoint presentations, and Captivate Training Media.
● Successfully managed implementation for 6 versions of PACS Software to multiple company centers
and trained hundreds of employees.
● Tested software and supported major upgrade of Davinci Scheduling System.
● Proposed and developed eLearning training with Adobe Captivate for Radiologists and Technologists.
● Assessed and measured effectiveness of training through various methods.
● Spearheaded FMIC training efforts for a new company-wide Scheduling System, and Chartscript for all
Radiologists on a major software upgrade.
● Trained 95% of technologists via Webinars/Distance Learning vs. on-site that saved hundreds of
thousands of dollars in travel expenses.
Financial Freedom FSB IndyMac Bank, Norcross, GA (10/2005 – 8/2008)
Wholesale Training Manager
Trained and managed staff of Reverse Mortgage Training Specialists for the Wholesale Department. Created
and maintained detailed training materials and online programs for Closing, Processing, Sales, and Intro to
Reverse Mortgage initiatives. Conducted staff meetings and collaborated with management on all training plans
and strategies.
● Promoted from Wholesale Training Specialist to Wholesale Training Manager based on exemplary on-
the-job contributions.
● Streamlined many processes and supported sales force through customer assessments and quality
trainings.
● Recognized as first company trainer to have 26 correspondents trained in 1 month the Northeast and
Midwest (i.e., average trainer handled 15-18 per month).
● Delivered outstanding trainings via on-line (5%) and traditional (95%) methods that were well received
by all.
TRACEY ROBINSON
PAGE THREE

● Presented key trainings on several products that resulted in most revenue ever generated for company.
● Attained a 97% to 100% customer satisfaction rating and consistently met all bonus goals.
● Reduced Training Department budget by $375K through streamlining processes, materials, and more
efficient resource management.

Wachovia, Atlanta, GA (2/2004 – 10/2005)

Mortgage Consultant
Consulted with clients, acquired sensitive financial information, and presented mortgage lending program
offerings. Communicated with existing bank account holders and 1st time homebuyers to advance sales.
Generated Good Faith Estimates (GFE’s) and completed follow-up to close sales.
● Executed effective mortgage marketing strategies and exceeded annual mortgage goals.
● Volunteered at Consumer Credit Counseling of Atlanta and held seminars on weekends to grow sales.
● Worked on a commission only basis and closed on average $1M to $2M monthly.
● Completed loan application documents and provided timely required disclosures under the law
remaining in constant communication with the client.

Herzing Business College, Atlanta, GA (4/2005 – 12/2006)

Assistant Adjunct Professor
Prepared lesson plans, developed curriculum, and instructed Project Management, Advertising, and Marketing
courses. Worked with students individually and in group settings to achieve academic success for all.
• Assess student’s knowledge, identify their learning goals and develop lessons to meet the same.
• Implement lessons efficiently while maintaining discipline in the classroom.
• Develop and implement effective teaching strategies that inculcate technology into lessons to make
them more interesting and relevant.
● Received many recommendations from prior students that grew class sizes and recognized by Dean for
instructional efforts.
● Provided exciting lectures and project ideas for student interaction.
EDUCATION
MEd, Major: Instructional Design and Technology, Minor: eLearning
George Mason University, College of Education and Human Development, Fairfax, VA, 2017
GPA 4.0 and Summa cum Laude, Phi Kappa Phi Honor Society
MBA, Major: Business Administration and Minor: Project Management
Keller Graduate School of Management (DeVry University), Atlanta, GA, 2002
GPA 3.7 and Magna cum Laude
BA, Political Science
Spelman College, Atlanta, GA
GPA 3.5 and Magna cum Laude
AA, Liberal Arts
University of Maryland, Munich Campus, Munchen, Germany