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Summary of Qualifications
Experienced in Project Management, Business Analysis, Quality Assurance and Process Improvement.
PMP with a B.S. in Computer Science & IT and practices the approach and process laid down by Waterfall
and Agile methodologies.
Successfully managed numerous concurrent business critical projects and programs; valued at over $5
million in value for several major clients in Government, and Banking sector; in Pakistan and Middle East.
Experienced with Director’s, VP & C level communication, reported financial (Budget Vs Actual) status.
Established and built healthy working relations and partnerships with clients and peers.
Extensive hands-on experience in creating and maintaining all SDLC documents like Project Charter, WBS,
Communication Plan, Risk Assessment Report, Minutes of Meeting, Status Reports, Requirements
Tractability Matrix and Project Schedule.
Supported business users and customers & provided software training, conducted JAD sessions, provided
a weekly status update for on-going and up-coming project requirements, addressed end user questions,
change requests, led gap analysis meetings, taken minutes, & made presentations.
Facilitated POC’s, Kickoff presentation, workshops and decision meetings, problems & conflict
resolutions.
Helped the testing teams during QA, development of Test Plans, Test Cases & Scripts.
Coordinated with business users and technical team for User Acceptance Testing (UAT) and Go Live.
Interacted with the IT Governance team for audits & formation of different IT policies.
Core Competencies
Risk Management Schedule Management Stakeholder Management
Requirement Management Resource Management Quality Management
Test Planning & Execution Team Building Conflict Management
Education
Bachelor of Computer Science & IT, Jan 2004 NED University of Engineering & Technology, Karachi
Pakistan
Career History
Mar 17 – Present PS Program Manager NCR, Corporation
I am primary responsible for planning, designing and managing budget of programs; building and
strengthening client relationship and resolving internal and external conflicts.
I proactively monitor progress, resolve issues and initiate appropriate corrective actions; communicate
with virtual teams, working from Cyprus, Dubai, Greece, Malaysia, India, UK and USA; providing services
for multiple projects, change requests and post live support for clients under my management.
Key Client
Client Linkagoal
Project Revamp social website (11 months)
Role Project Manager
Team Size 8 resources Value USD 50,000
Managed, elicited, analyzed the User Experience (UX) /User Interface, content requirements with
the help of multiple beta testers in alignment with company objectives.
Planned and executed roundtable sessions and surveys for high priority requirements and
understood business pains, and gaps within the People-Process-Technology functions of the
website.
Improved end user satisfaction from 45% to 80% (figures extracted from surveys, complaints &
inquiries).
Key Clients
Client Meezan Bank Ltd
Key Projects Corporate Internet Banking Channel (10 months)
Branchless Banking Channel (8 months)
Utility Bill Payment via 1-Link (5 months)
CRM and Internet Banking modifications (16 months approx.)
Data Migration (5 months)
Role Project Manager
Team Size 3 ~ 12 resources Value USD 400,000 approx.
Manage Client acceptance of the solution and managing Client expectations in line with the agreed
statement of work.
Manage day-to-day communication with client stakeholders and resolution of all issues.
Maintain and communicate project status to all stakeholders in reports and status meetings.
Built and managed successful client relationships with the bank that ultimately brought new
business worth $100,000+ in the form of new enhancements, changes and integration with other
systems.
Key Clients
Awards
Loyalty Award Awarded by CEO Avanza Solutions Pakistan, for completing 5 years with Avanza.
Most Valuable Awarded by CEO Avanza Solutions Pakistan, for successfully delivered quality
Professional projects in year 2008.
Certificate of Awarded by CEO Avanza Solutions Pakistan, for outclass performance during
Appreciation CMMI Level 2 implementation in Avanza Solutions in year 2006-2007.