Current Situation:

EFU is the largest insurer group in the country. The group structure comprises of EFU General
Insurance Limited, EFU Life Assurance Limited and Allianz EFU Health Insurance Limited.

EFU General was incorporated on September 2, 1932. The Company provides a full range of
insurance services to fulfill the needs of all of its customers being commercial and individual
clients. Our product portfolio includes:

• Fire and Property Damage

• Marine, Aviation and Transport

• Motor

• Miscellaneous

• Value Added Services

• Takaful

• The shares of the Company are quoted on Pakistan Stock Exchange.

• EFU is one of the few Pakistani organizations run totally by professional management and
highly motivated field force.

• Policies accepted by all institutions in the country.

• Rating: Insurer Financial Strength AA+, Outlook: Stable (Rating Agencies: JCR-VIS and
PACRA).

• Client-base comprises of many leading business houses and multinational companies.

• EFU gave the emerging insurance industry the leadership, the manpower and the drive needed
to grow in a situation where at one time, three-fourths of insurance was held by foreign
companies.

We are in the business of providing a full range of non-life insurance products and services
customized to meet the varied needs of a wide spectrum of businesses and industrial clients as
well as individuals, providing Property, Marine/Aviation, Motor and other Miscellaneous
products. In addition to this, Window Takaful operations have also been started since 6th May
2015. The most important aspect of our operation is that we have created a separate Risk
Management Team and an Engineering Group who work closely with clients to identify various
risk exposures and then provide specific insurance. This helps in loss prevention and reducing
the cost of premium. Our market-driven team of inspired and technically qualified insurance
personnel, specializing in civil, mechanical, metallurgy, electronics and having overseas
linkages, is on-call for necessary professional advice at all times. It is our policy not only to
provide protection and risk reduction but help clients develop preventive capabilities to avert
major perils and calamities. Over the years we have developed a full range of insurance services
for large infrastructure projects including the areas of oil/gas exploration field.

We are fully equipped with technical, marketing and managerial skills supported by reinsurance
arrangements with a number of European firms of international repute to cater for all classes of
specialized insurance and provide customer service of the highest quality. Our clients include
both large and medium sized organizations in all sectors of the economy. We are committed to
new product development and innovation, legendary customer service and a promise that
everything we do, we do from the heart.

Current Performance:

Performance in a narrow sense pertains to what the balance sheet says. In a

broader context it encompasses everything from sustainability to impact upon
society at large.

As with the other facets of impact, performance too has many different aspects.
Some of these are new business written, premium income, and settlement of
claims. In a broader context, performance also encompasses our role vis-à-vis the
industry as a whole. We have nurtured and propagated the idea and ideals of
insurance in Pakistan since its appearance on the world map as an independent
nation. Today, EFU enjoys acknowledgement at home and abroad as the flagship
of Pakistan's insurance industry. This is the fruit of our efforts towards expanding
and reshaping the horizons of insurance services in the country.
With us, maturing is a dynamic process. As one generation of customers passes
on the mantle to the next, so have managements at EFU. Our distinction is that
we derive strength and sagacity from our heritage; fuel our performance with an
enduring passion to serve customers and community in better ways. We
consistently innovate new products, anticipate needs and engineer appropriate
responses according to needs of the times. Our passion to be better than what we
were yesterday will remain vibrant as ever.

Strategic Objectives:

• Retain leadership position in the market.

• Explore opportunities by introducing new products and diversifying current product portfolio.

• Pursue continuous improvement and technological advancement.

Enhance corporate capabilities and motivation through skill enhancement, management

development and reward programs.
Future Strategy:

Our strategy for 2017 is designed to deliver sustainable, profitable growth in a changing and
competitive business environment in order to maintain leading position in the industry.

To take EFU General to the greater height, we are focusing more closely on the markets and
customers segments where we have a competitive edge, those where we can offer a superior
value proposition to our customers.

The Company’s Window Takaful Operations have grown manifold since its start in 2015. We
see further penetration in Takaful market in 2017.

We continue to invest in our people and systems and processes to better understand our
customer's needs, serve them in the way they require, increase collaboration and improve
efficiency.
Vision:
To continue our journey to be better than the best.

Mission:
To provide services beyond expectation with a will to go an extra mile. In the
process, continue to upgrade technology, human resource and reinsurance
protection.

Our Values
Our philosophy is to be the leading Company with service above par, with
integrity, excellence and professionalism. Following are our core values:

INTEGRITY & ETHICS

Conduct business with ethics, dignity, fairness and transparency.

EXCELLENCE We measure our performance by results but more by quality of

service.

PROFESSIONALISM

We believe professionalism is perfection. Business resources are utilized in a

manner to achieve optimum returns on resources.

OUR PEOPLE

In EFU we work like a family. Everyone is treated with respect and without any
discrimination.

CORPORATE SOCIAL RESPONSIBILITY

We donate to various institutions in health and education sectors, for improving the
lifestyle of common man.

Policies:

Policy and Procedure for Stakeholder Engagement

Institutional Investors

The Company convenes Annual General Meeting in accordance with the

Companies Ordinance, 1984. The Company's financial reports are published every
quarter and are also placed on Company's website for the shareholders and
potential investors.

In compliance with the Code of Corporate Governance under the listing

regulations of the stock exchange, the Company notifies information to the Stock
Exchange from time to time. This helps the shareholders remain connected with
the Company. The dates of Board of Directors meetings and financial results are
notified to Stock Exchange.

Customers

We believe in customer trust and satisfaction being our strength over the years.
To help improve customer service and meet their needs and expectation,
feedback from customers is sought. In this regard, the Company's website has
dedicated customer feedback section for an ongoing relationship with them.

Banks

We understand the importance of these stakeholders and ensure continuous

interaction with them and manage our relationships.

Media

We continuously engage with media through issuing press releases, briefings and
advertisements campaigns. We have also dedicated section on our Company's
website for public relations.

Regulators

To maintain compliance with applicable laws and regulations, the applicable

statutory returns and forms are filed with various regulatory bodies and federal
and provincial taxation authorities.

Corporate Governance:
SAIFUDDIN N. ZOOMKAWALA(Chairman)
HASANALI ABDULLAH(Managing Director & Chief Executive)
RAFIQUE R. BHIMJEE(Director)
ABDUL REHMAN HAJI HABIB(Director)
MAHMOOD LOTIA(Director)
MUNEER R. BHIMJEE(Director)
TAHER G. SACHAK(Director)
MOHAMMED IQBAL MANKANI(Director)
ALI RAZA SIDDIQUI(Director)

Management:

Managing Director

Hasanali Abdullah, F.C.A.

Senior Deputy Managing Director

Mahmood Lotia, A.C.I.I.

Qamber Hamid, LL.B., LL.M.

Deputy Managing Director

Abdur Rahman Khandia, A.C.I.I.

Jaffer Dossa
M. Akbar Awan

Nudrat Ali

S. Salman Rashid
 Senior Executive Directors

Altaf Qamruddin Gokal,( F.C.A.)

Khurram Ali Khan,( B.E.)

Muhammad Iqbal Lodhia

Shaukat Saeed Ahmed

Syed Muhammad Haider,( M.Sc)

Executive Directors

Darius H. Sidhwa, F.C.I.I.

Imran Ahmed, M.B.A., B.E., A.C.I.I.

K. M. Anwer Pasha, B.B.A.

Kamran Arshad Inam, M.B.A., B.E.

M. Shehzad Habib
Mohammad Iqbal Dada, M.A., A.C.I.I.

Salim Razzak Bramchari, A.C.I.I.

Syed Kamran Rashid

Syed Rizwan Hussain, M.B.A.

Deputy Executive Directors

Abdul Hameed Qureshi, M.Sc.

Abdul Sattar Baloch

Abdul Wahid

Aftab Fakhruddin, B.E., Dip C.I.I.

Ali Kausar

Javed Iqbal Barry, M.B.A., L.L.B., F.C.I.I.

Khalid Usman

Khurram Nasim, B.S. (Ins. Mgmt)

M. Shoaib Razzak Bramchari

Muhammad Sohail Nazir, M.Sc., A.C.I.I.

Musakhar-uz-Zaman, B.E.

Senior Executive Vice Presidents

Abdul Majeed

Abdul Qadir Memon, M.Sc.

Arshad Ali Khan, F.C.M.A.

Aslam A. Ghole, F.C.I.S.

Atif Anwar, F.C.C.A., M.B.A.

Faisal Gulzar

Farrukh Aamir Beg, M.B.A.

Irfan Raja Jagirani

Liaquat Ali Khan, F.C.I.I., A.M.P.I.M.

Mansoor Abbas Abbasi, B.E.

Masroor Hussain

Mazhar H. Qureshi
Mohammad Afzal Khan, E.M.B.A.

Mohammad Amin Sattar, M.Com

Mohammad Arif, M.A.

Mohammad Kamil Khan, M.A.

Mohammad Naeem Shaikh, A.C.I.I.

Mohammad Shoaib, M.A.

Muhammad Arif Khan

Muhammad Najeeb Anwar

Muhammad Rashid Akmal, M.B.A.

Muhammad Shakil Khan, M.B.A., B.E.

Muhammad Sohail

Muhammad Yousuf Jagirani, M.A.

Murtaza Noorani, F.C.C.A, C.A.T.

Nadeem Ahmad Khan

Pervez Ahmad, M.B.A.

Shaharyar Jalees, M.A.

Shahzad Zakaria

Executive Vice President

Abdul Bari

Abdul Hameed
Abdul Mateen Farooqui, M.Sc.

Abdul Rashid

Ali Asghar, B.E.

Ali Ghulam Ali, A.C.A.

Ali Raza

Anjum Kamal Khan, M.B.A.

Asghar Ali

Fakhruddin Saifee

Farman Ali Afridi, B.E.

Fatima Bano, M.B.A., A.C.I.I.

Ghulam Haider, M.Sc.

Iftikharuddin, L.L.B.

Imran Saleem, M.B.A., M.C.S.

Javed Iqbal Khan

Kamran Bashir, M.B.A.

Kashif Gul, B.E.

M. A. Qayum, M.Com

Malik Firdaus Alam

Mohammad Haji Hashim, L.L.B.

Ms. Ansa Azhar, A.C.I.I.

Muhammad Arshad Khan

Muhammad Azhar Ali

Muhammad Hussain

Muhammad Ilyas Khan, A.C.I.I.

Muhammad Mujtaba

Muhammad Razzaq Chaudhry

Muhammad Tawheed Alam, M.B.A., B.E.

Nadeemuddin Farooqi, L.L.B.

Quaid Jauhar

Rao Abdul Hafeez Khan

Riaz Ahmad

Rizwan Ahmed, M.B.A.

S. Anwar Hasnain, M.B.A.

S. M. Aamir Kazmi, L.L.B.

Senior Vice Presidents

Abdul Aziz

Abdul Shakoor Piracha

Agha Ali Khan

Amanullah Khan

Amir Arif Bhatti

Asadullah Khan
Ashfaque Ahmed

Asif Mehmood

Atif Haider Khan, M.B.A.

Dr. Ghulam Jaffar, Ph.D.

Ejaz Ahmed Khan, M.B.A.

Farhat Iqbal

Hasan Riaz, M.B.A.

Haseeb Ahmad Bajwa, L.L.B.

Imran Yasin, M.B.E., A.C.I.I.

Kaleem Imtiaz, M.A.

Khalid Rafiq, M.B.A.

Liaquat Imran

M. Asif Ehtesam, M.B.A.

Mansoor Ahmed

Mansoor Hassan Khan

Mirza Mutahir Hussain

Mohammad Adil Khan

Mohammad Hanif

Mohammad Idrees Abbasi

Mohammad Saleem

Muhammad Ikram, M.B.A.

Muhammad Khalid Ahmed Khan, M.B.A.

Muhammad Naeem Ahsan

Muhammad Naseem

Muhammad Salahuddin

Muhammad Shahjahan Khan

Muhammad Sirajuddin

External Environment:
SWOT Analysis

Opportunities

• We expect expansion in Window Takaful Operations in coming years.

• New business particularly related to CPEC.

Threats

• Increased competition

• Shortage of technical personnel