Andrew Carson

Indianapolis, Indiana 46250

317-841-0586 • andrew.carson@park.edu

Leadership Profile
Operations Management  Leadership  Team Building & Training

High-performance, award-winning, and goal-driven professional with an exemplary career meeting key
performance indexes in operations. Outstanding track record of contributions in planning, strategizing, and
executing initiatives that positively impact organizational structures, technologies, processes, and measurement
systems. Analytical and logical individual with an engaging, motivational, and decisive management style, tactful,
diplomatic, and strong communicator with a verifiable record of building solid partnerships across complex matrix
organizations in order to achieve a common goal. Areas of Expertise:

 Operations Planning & Execution  Quality, Safety & Security Programs

 Budget Development & Allocation
 Multi-Site Operations Integration
 Computer Security
 Six Sigma Green Belt Team Implementation
 Lean Trained
 Process Analysis & Continuous Improvement
 Performance Metrics / Benchmarking
 Telecommunications
 Critical Thinker & Problem Solver
 Training and Development

PROFESSIONAL EXPERIENCE

Langham Logistics Inc. – Indianapolis, IN 2009 to 2010

Government Business Development
Responsible for finding and capitalizing on opportunities to provide logistics services to the federal government.
Identified possible customers and learned their unique requirements, then developed a logistics package to fill their
needs. Created training materials to educate customer service representatives on the customer’s ever changing
requirements.
• Led trouble account to 322% increase in revenue and 222% increase in profits in six months.
• Instrumental in the development of government rate database – increased bid competitiveness fourfold.

UNITED STATES AIR FORCE – Domestic and International Locations 1986 to 2008

Superintendent of Operations, Minot AFB, ND, 2007-2008

Directed daily operations of a 24-hour help desk, communications maintenance operations center, and quality
assurance office at Minot AFB, North Dakota. Received internet or email trouble reports from customers,
determined probable cause of the problem and dispatched appropriate technician for corrective action, tracked and
reported outages to higher headquarters as necessary. Part of the senior leadership team responsible for strategic
planning, budget development, capital improvement, staff training, and war support for a 115 person organization.
• Achieved a network uptime rate of 99.9% by establishing CFP (Communications Focal Point) oversight
promoting adherence to priorities and processes impacting the tracking and resolution of work orders.
• Cut overdue network security compliance notices 75% after identifying process flow errors and
reassigning responsibilities.
• Led preparation activities for the first compliance inspection in seven years resulting in a 93% pass rate
and the highest score among five sister units.
• Developed three subordinates into “Employee of the Quarter” winners for the organization.
• Won “Management-level Employee of the Quarter” in third quarter 2007 among a group of 1,200.
 • Orchestrated large-scale events surrounding annual awards ceremonies/dinners attended by
approximately 350 people each.
Andrew Carson • Page Two

Superintendent of Network Operations & Flight Information Systems, Minot AFB, ND, 2006-2007
Oversaw daily operations of a $22.5M internet and email network with 3,900 computers across 60 facilities that
supported 6,000 customers. Accountable for a $178K supply, training, and equipment budget with equal
responsibility for IT assets valued at $18M. Managed 75 personnel responsible for the installation, configuration,
troubleshooting, operations, and maintenance of base internet and email infrastructure.
• Member of leadership team that reorganized the unit after forced downsizing by 50%. Activities included
consolidating from nine facilities to three, cross utilization of personnel, and identifying new processes to
assure continued mission accomplishment.
• Masterminded the implementation of barcode accountability program for $18M of IT assets resulting in the
savings of seven man labor days per month compared to the pencil and paper method it replaced.
• Recognized as the best “Network Management Facility” in the Department of Defense, small unit category
in 2006 and runner up in 2007. A 99.8% network uptime rate enabled customer access 24/7/365.
• Developed eight “Employee of the Quarter” winners for the organization at the entry level, supervisor, and
manager levels. Six of these winners won at the next level of competition.
• Led the relocation of computer, telephones, and network infrastructure of 11 organizations over three
weekends to new facilities during building renovations. Customers were amazed.

Enlisted Aide to a General Officer, McGuire AFB, NJ, S.H.A.P.E., Belgium, 2001-2006

Superintendent of Network Control Center Support & Wing Information Assurance Officer, Minot AFB, ND,
1999-2001
Managed the daily operations of the Communications Security, Computer Security, Emission Security, and the
Certification and Accreditation Programs serving 5,000 customers. Responsible for the receipt, storage, inventory,
use, and destruction of 35,000 classified cryptographic keys, codes, and documents. Managed IT equipment
supply account, responsible for 11,500 IT assets valued at $18M spread across 25 organizations.
• Identified and corrected login permission violations that gave all 5,000 customers “Super-user” rights on
the network, reduced possibilities for identity fraud and other detrimental activity.
• Transformed three marginal work centers, identified outdated processes, developed new procedures and
short and long term goals to get programs back on track.
• Coordinated efforts of 10 network administrators and 20 client support administrators to prevent damage
during “I love you” virus outbreak – contained & eliminated virus in eight hours – first base of 20 to
recover.
• Information Assurance expert – lead base through complex IT security compliance inspection – only
second base of 20 to pass

** Prior experience as a Telecommunications Operator is available upon request 1986-1998**

EDUCATION

ANDERSON UNIVERSITY – Anderson, IN

Currently pursuing MBA

PARK UNIVERSITY − Parkville, MO

Bachelor of Science in Business Management – May 08
(Summa Cum Laude)

COMMUNITY COLLEGE of the AIR FORCE – Maxwell AFB, AL

Associates in Applied Science in Hotel, Restaurant, and Fitness Management – Jul 05
Associates in Applied Science in Information Technology – May 01

** List of military awards, medals, and commendation available upon request **