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Introduction
The financial services sector in India has undergone a major reset over the past 18 - 24 months. A combination
of policies and regulations by the central government and the Reserve Bank of India have helped provide bank
accounts to over 270 Mn new account holders with 210 Mn new debit cards, initiated direct benefit transfer
subsidies into these accounts, saw the setting up of 23 new banking institutions in a country which only had 18
private sector banks hitherto, a massive push on asset quality and non-performing assets, enabling easier and
more technology enabled KYC procedures, creating of a first of its kind mobile payments network (UPI / BHIM)
and of course all of this capped by the demonetization of 86% of the outstanding currency in November 2016.
Each one of these changes on a stand-alone basis is significant and has potential for significant long term
benefits. Cumulatively, and that too in a short span of 18 months, it’s hard to fathom how deep and far
reaching the effects will be. But such a big change does not happen without disrupting the current ways of
doing business and consequently certain business models. The jury is still out on who will be the disruptors
and disrupted – with capital markets backing both newly started technology oriented start-ups as well as old
generation financial institutions that have built trust with their customers over decades.
1. Shift in the savings pattern to 2. Big boost for digital payment 3. Opportunity for well
financial savings with potential systems with potential for up to capitalized private sector
of up to $ 600 Bn to flow into $1 trillion of transactions to be financial institutions to grow at
equities, mutual funds, insurance processed digitally in 4-5 years, 25% over the medium term.
and other financial instruments – a growth of 4x times over current Potential for private sector to raise
an increase of c.3x* compared to levels. over US$ 5 Bn over the next 18
the flows over the last 5 years months
Increasing partnerships between
Provides impetus for companies in the traditional financial services Public sector banks led
asset management, life insurance providers and the fin tech consolidation driven by asset
and retail brokerage companies that will have the quality and need to enhance
ability to scale up at exponential efficiency
pace and freedom to experiment
with new processes and appraisal
systems
Increasing interest from global
strategic and financial investors
in partnering with fin tech
companies with strong platforms,
established distribution networks
and demonstrated unit economics
*c.3x: Close to 3 times
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Opportunities from the reset in Financial Services Sector in India | July 2017 Ambit Pvt. Ltd.
I. Reset in the
financial services sector
The government and the banking regulator have been relentlessly introducing incremental and transformative
changes in the financial services systems. The common theme has been to provide access to financial services
to the under-banked and to bring greater proportion of transactions, savings and credit into the formal
systems, away from cash and unregulated informal markets.
Recent regulatory initiatives for transforming the financial services systems in India
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These changes
may drastically
impact
how consumers
interact with
institutions
and consume
financial services
and products
A key component of the changes has been to facilitate the access of mobile based payments in India. This has
included initiatives like BHIM, BBPA and most recently Bharat QR, a first of its kind inter-operable QR based
payment acceptance system.
BHIM (Bharat Interface for Money) is a mobile app developed by National Payments Corporation of India
(NPCL), based on the United Payment Interface (UPI). The app supports all Indian banks which use the UPI
platform and allows the user to instantly transfer money between the bank accounts of any two parties using
mobile devices.
BharatQR code,is the world’s first interoperable payment acceptance solution and was launched in March
2017. Initially, limited to participating banks, may be extended to payment wallets later.
BBPS (Bharat Bill Payment System) is a regular mandated bill payment system offering interoperable and
accessible bill payment service that follows a common standard across the country. Intitally it would be used
for utilities but plans to cover school fees, subscriptions, government payments etc.
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The reset in the financial system from the range of policy and regulatory frameworks is likely to have the
following effects for financial services firms:
1. Enhanced base of customers through the Jan Dhan accounts as well as new institutions like payment
banks targeting customers that either did not have bank accounts or were infrequent users of
their accounts
2. Aadhar linked account opening processes along with the Central KYC, which allows records for all
customers to be used by other firms in financial services firms, could have significant ripple effects across
other segments like securities, mutual funds, insurance etc, by obligating the need for multiple KYC and
enabling faster and completely digital processes
3. Linking of Aadhar numbers to transactions would help create a larger base of digital record for
customers with financial transactions and help provide new sources of data to institutions for making credit
decisions
4. Increase in operating efficiencies for financial institutions through reducing the onboarding and processing
costs and helping reduce cost of transactions
5. The digital infrastructure is witnessing a significant evolution across areas like access (through faster
networks), devices (increasing smartphone penetration) and technology (UPI)
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As a percentage of overall savings, the share of physical assets grew from 48% in FY2007-08 to a high of
69% in FY2011-12, and stayed as high as 60% in FY2014-15. This is contrary to the general expectation of
increasing share of financial assets as the economy becomes more mature and income levels rise. Within the
declining share of financial savings, the share of incremental savings moving towards capital markets asset
classes like shares and debentures witnessed significant contraction from 12% in FY2008 to 2% in FY2012
and 4% in FY2014
Fig. 1: Reducing Allocation to Physical Assets Fig .2: Incremental flow of financial Saving
69%
66%
64%
60%
52% 14%
48% 18% 21% 15% 19%
26%
40% 12% 2% 4%
5% 7%
5%
57% 56%
52% 44%
47% 42%
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Opportunities from the reset in Financial Services Sector in India | July 2017 Ambit Pvt. Ltd.
The trend was reaffirmed in FY2016 despite being a flat year for the stock markets, the flows in equities,
particularly the equity mutual funds continued, suggesting a return in the investment appetite for investors.
The regulatory and policy initiatives over the last 12 months have resulted in greater money flowing into the
banking system and reduced the attractiveness of real estate and gold as investment avenues through the
major clampdown by the government on the parallel economy. As a result of these initiatives, there is a
significant scope of sustained increase of flows away from physical assets and into financial savings.
Real estate and gold, the two big gainers in the last 5-7 years are likely to witness lower returns and
unwinding of positions
The inflow of money into the banking system to keep interest rates subdued, making banking deposits
less attractive
New entrants to the banking system who will look to offer more attractive rates to depositors and
will thus need to construct more sophisticated deposit products, such as setting up deposit linked
products, in partnerships with asset managers and insurance companies
Increasing supply in the equity capital markets through government divestments and listing of financial
investors backed companies
Assuming 60% of household savings shift to financial saving of this 40% flow into capital
markets, mutual funds and insurance, this could result in c.US$ 570 Bn of flows over the
next 5 years, compared to US$ 200Bn over the last 5 years an increase of nearly 3x
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-93
-146
FY12 FY13 FY14 FY15 FY16
Equity Mutual Fund Inflows (INR Bn)
590 1,387
507 1,142 1,196 1,131
1,070
296
205 212
Mar’12 Mar’13 Mar’14 Mar’15 Mar’16 Mar’17 FY12 FY13 FY14 FY15 FY16 FY17
Equity AUM in PMS (INR Bn) Life Insurance Total New Business Premium (INR Bn)
Source: SEBI, IRDA, AMFI.
Apart from where this large pool of financial saving will flow to, the other interesting development to watch
is going to be how it flows there.
The emergence of new entrants in the financial services landscape, all looking to differentiate in a competitive
market place, could also be the conduit for channeling the financial savings into capital market products.
The sheer scale of the market opportunity along with wide divergence in customer preferences and requirements
provides opportunity for multiple models to emerge and win. The rapid developments in the fin tech space
(more on that later in the note), and combination of high quality product, backed by robust risk management
systems and ability to offer a high quality and intuitively engaging experience to customers could emerge as
some of the critical aspects of the winners and disruptors.
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Opportunities from the reset in Financial Services Sector in India | July 2017 Ambit Pvt. Ltd.
At the retail level however, the key challenge remained development of an ecosystem for consumers to access
the products and services through digital means, given the low penetration of information systems and
communication technology. The quantum jumps in the mobile telecom infrastructure and increasing use of
smartphones are allowing enhanced access and ability to offer financial products and services in a more cost
effective manner.
370
1,049
244
927
219
88%
190
185
240
680
80%
220
161
72%
541
159
146
59%
110
250
43%
82
54
42
19
2012 20%
Sep-14
Sep-15
Sep-16
Mar-17
2013
2014
2015
2016
Apr-17
2013
2014
2015
2016
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Early signs indicate increasing levels of comfort for customers in using mobile
based payment mechanisms
Fig. 9: Payments Mix By Value (2015A) Fig. 10: Monthly Transaction Value (US $Mn)
Card 1.124
Digital(3) 7.0%
13.0% %
: 9.5
GR
y CA
Other
nthl
Paper Mo
2.0%
36
Cash
78.0% Jan Mar
2014 2017
m-wallets
27%
Debit cards
@ POS
Credit cards 45%
@ POS Credit cards
38% @ POS
18%
Source: RBI
The digitization initiatives have been given a significant boost with the recent government initiatives for
promoting digital payment systems, including by the demonetization of the Rs1,000 and Rs 500 notes on
November 8, 2016 and remonetization of the currency at lower levels pushing consumers and merchants to
use digital payment mechanisms.
The growth of mobile payments in China presents an interesting case study for the Indian markets. The levels
of internet and smartphone penetration in India are comparable to those in China 5 years back.
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Opportunities from the reset in Financial Services Sector in India | July 2017 Ambit Pvt. Ltd.
3
SMARTPHONE
PENETRATION 25% 69% 15%
4
INTERNET SPEED 4.1 / 25 Mbps 5.7 / 8.9 Mbps 1.0 / 1.8 Mbps
(WEB/MOBILE)
RETAIL E-commence
5 US$ 13 Bn US$ 660 Bn US$ 27 Bn
SALES
The scale up of the access through internet and smart phones over the last five years facilitated a 153% CAGR
in growth of mobile payments for banks and 193% for non-bank mobile platforms.
Fig. 12: China’s Mobile Money Market (US $Bn) Fig. 13: Increasing Share of 3Rd Party-Mobile
Payments(1)
2010 Breakdowm
Banks-Mobile Payments CAGR
(2010A - 2014A) : 153.1% 3rd Party Mobile
Payments
3rd Party Mobile Payments CAGR (2010A): 192.7% 8%
Banks Mobile
Payments
91%
3,629
Banks-Mobile Payments
3rd Party-Mobile Payments
The China case study also supports the thesis of co-existence of multiple formats across both banks and non-
banks in the payments systems.
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Estimations on the depth of the market opportunity for the digital / mobile payments businesses have been
constrained with the lack of reliable estimates on the actual size of the total cash payments market. Considering
the total consumption numbers for the country (c.US$ 1.5 trillion for FY2017 e*) as a proxy for payments
market would indicate that digital payments comprise c.17.5% of the total payments market, up from c.9.5%
in FY2016.
Fig. 14: Digital Payments (US$ Bn) Fig. 15: Digital Payments 2017 Growth
310 9%
at e- 10
w th R
ro
8% ly G 11 12
-5 nth
R Mo
CAG 9 9
8
6
129 6 6
6 6
6
70
39 47
31
8 10 11 11 11 16 18 21 23 22 20 27
FY2012A FY2013A FY2014A FY2015A FY2016A FY2017A Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Digital Cards
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Opportunities from the reset in Financial Services Sector in India | July 2017 Ambit Pvt. Ltd.
A key challenge in India for the wide scale adoption of non-cash payment mechanisms has been ability to use
the card based payment instruments for payment to merchants. While there are over 770 Mn debit cards and
27 Mn credit cards issued in India, the total number of POS machines is only around 1.5 Mn. Given most
large scale establishments have multiple POS machines, the likely number of merchants accepting non-cash
instruments are expected to be around 700,000 - compared to an estimated total merchant network of over
35 - 40 Mn.
A key challenge in growing the base of merchant networks has historically been attributed to the cost of POS
machines, high transaction costs on the payments networks and lack of focus by banks in pushing the growth
of digital payments – in additional to innate preference for cash by consumers. The exponential growth of
mobile wallets in recent times has helped create alternative mechanisms to overcome the challenges. The
initial focus of the mobile wallets was on providing solutions for online payments. However as they looked
to increase the use case for the customers, the use of QR code has emerged as a low cost and efficient
mechanism for broadening the scope of digital payments. While at a relatively initial stage, it is estimated that
the number of merchants accepting mobile payments through scanning the QR code has already increased to
over 1 Mn and increasing at a rapid pace.
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Rollout of the Bhart QR code, which has been launched in partnership with 15 banks along with MasterCard,
Visa, American Express and Rupay could provide the next big fillip to growing the mobile based payment
systems. As an interoperable system, and in the backdrop of increasing customer acceptance for using mobile
based payments systems, this could further help in acceptance of non-cash payments by merchants.
What next?
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Opportunities from the reset in Financial Services Sector in India | July 2017 Ambit Pvt. Ltd.
As more customers and merchants come into the fold of digital payments, there could be more focused
targeting of such merchants and consumers, particularly by newer banking institutions, which would be keen
to upsell the wider bouquet of credit, savings and payment products and services.
Customers gravitate to mechanisms they trust, are easy to use and widely accepted. While banks have
the pole position on issues related to customer trust, they had so far been cautious in pushing the digital
payments. In the current context however this could change rapidly. The winners then are likely to be banks,
payment services companies and fin tech start-ups that are agile, innovative and are able to demonstrate
value to customers. The start-ups have the innate entrepreneurial benefit of being able to experiment and fail,
scale up rapidly and be close to evolving technologies. The traditional financial institutions on the other hand
have trusted customer relationships, large balance sheets and access to wide range of products and services.
A rapidly evolving environment could thus form the bedrock for increasing collaboration between the fin-tech
start-ups and the traditional financial institutions
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While payments forms the backbone of the financial services sector, the large increase in the scale of digital
payments combined with the shift of household savings to financial instruments, will provide a massive
opportunity to players that are able to successfully combine the same. The relatively low investment amounts
have challenged the economics of building a truly mass market focused financial products distribution
networks, reflecting in the relatively low penetration of products such as mutual funds, direct equities and
insurance. And within this low ratio, the share of online distribution is a miniscule proportion.
Increasing digitization of consumer interface for financial systems combined with increased access and
understanding of these systems could have the potential for the share of digitally distributed financial products
be at the core of the wave of financial savings flowing into the markets.
High end Robo-advisory platforms are already taking on the task of analyzing reams of data to make
investing a one-touch activity, with portfolios customized for individual risk appetite and objectives.
Personal financial assistants are scrubbing through transaction records of customers to recommend better
ways to save and channelize these savings into investments
Increasing volumes of digital payments is helping provide new data on consumers as well as merchants for
constructing customized lending products
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Opportunities from the reset in Financial Services Sector in India | July 2017 Ambit Pvt. Ltd.
The last 12 year period witnessed rapid growth in the banking sector during the period till 2013 followed by
steady decline and ending with an all time low growth of 6.3% in FY17.
However, splitting this across sub- segments there is a significant gap among private sector banks and NBFCs,
which together comprise under 28% of the banking sector and the public sector banks. This has also resulted
in a decrease in the overall market share of public sector banks, except for SBI that continues to hold its
position and share.
Given the corporate sector contributes to a significant part of the advances of the banking sector, the slowdown
in new capex and infrastructure projects has been the biggest driver of the slowdown. The reduction in growth
rates also needs to be viewed in perspective of the asset quality and capital issues facing the public sector
banks that comprise over 75% of the banking sector in the country.
Nominal GDP Growth of 12-13% => banking sector growth of 14-15%; Opportunity for
Non-PSU lenders to take disproportionate share and growth at 20-25%
26.6%
24.2% 23.3%
21.7%
18.6%
16.3% 17.3% 17.2% 105
20.2% 99
14.1% 89
15.3% 13.1% 15.7% 10.6% 11.5%
16.1% 10.3%
13.9% 12.9% 12.2% 12.3
60 10.8%
51 71 81 8.7%
35 42 6.3%
25 31
16 20
FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17E
Credit (INR Tn) GDF Growth Credit Growth
Source: RBI, Ambit Estimates
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Fig.17: Change In Mix Fig. 18: Gross NPA and Standard Restructured Assets
4% 3% 4% 5% Public sector banks Private sector banks
7% 8%
10% 10%
9%
16% 8% 8% 4.21%
6% 3.31%
6% 6%
7%
14% 3.76% 1.99%
16% 18%
14%
0.79%
4.44% 13.70% 13.38%
11.40% 11.70% 1.32%
52% 60% 55% 52%
7.89%
5.10% 5.04%
0.10%
1.05%
FY05 FY10 FY15 FY16 SBI BoB PNB BoI UBI HDFC ICICI AXIS
PSB Private Bank Foreign and RRB Gross NPA Restructured Assets
Co-op Banks NBFCs HFCs
Source: RBI, Company filings
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Fig. 19: Nominal GDP Growth of Fig. 20: ... Opportunity For Non PSU Lenders To Take
12-13% => Banking Sector Growth of Disproportionate Share And Grow At 15%+
12%...
Implied CAGR
2%
0% 1%
GR
18%
NBFC 20%
23%
105
Private 15%
37%
29%
Other PSU Banks 7%
SBI 9%
15% 14%
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Assuming a gradual pickup in the capex cycle along with the robust market for consumer loans, a nominal
GDP of 12%-13% per annum should conservatively support a 12%+ CAGR for credit market in India.
In light of this, it is a possible scenario that the share of private sector lenders increases from currently around
18% to 23% over the next 5 years.
The biggest beneficiaries are likely to be institutions that have built deep product or distribution capabilities
and have been at the forefront of technology adoption. As the private sector banks gear up to meet the
higher growth targets, they will look to tap additional capital as well as potentially add-on specific product or
distribution capabilities through mergers and acquisitions.
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In this backdrop, a consolidation in the public sector institutions may become critical for these institutions to
enhance efficiency and combine strengths. While this has been touted as a much-needed solution for many
years, the rapidly evolving environment may finally provide the backdrop for this change. An initial step in
this process could involve consolidation of the many subsidiaries and associate companies offering other
financial products held by the public sector financial institutions, which through combination could provide
more efficient and larger entities, and in the process create greater value for the stakeholders, including the
Government, as well as freeing up capital for core banking operations.
As noted earlier, the series of progressive changes by the Government and the regulator to set up a more
robust financial services sector in India provides the backdrop for exciting changes in the sector. From here
while we could expect continued efforts from the regulators to facilitate the changes that have started, the
onus now lies on the incumbents and the new entrants in the sector to carry the baton and truly optimize on
the opportunities that lie ahead.
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About Ambit
Ambit is a leading investment bank offering customized solutions in the areas of Corporate Finance, Equity
Capital Markets, Institutional Equities, Private Equity, Asset Management, Wealth Management, Structured
Finance and Principal Investment. The firm capitalizes on its strong track record, indepth understanding of
global economic and regulatory environment and extensive domain knowledge to provide seamless services to
its clients, which include institutional investors, corporates and high net worth families. Ambit is headquartered
in Mumbai, with offices in New Delhi, Bengaluru, Singapore, New York and London.
Disclaimer:
1.
prevailing conditions and our view as of this date, all of which are, accordingly, subject to change. In preparing this presentation we have relied upon and assumed,
2. Ambit is not under any obligation to provide you with any additional information or to update the Information or to correct any inaccuracies in or omissions from the
Information.
3. Ambit accepts no liability for any direct, indirect or consequential loss or damage howsoever arising (whether in negligence or otherwise) out of or in connection with or
from any use of or reliance on the Information.
4.
Information. This is not to be construed as a Research Report.
5.
6. Ambit has developed this presentation on its own behalf and without prejudice. This presentation should not be construed as an offer to sell any securities in or assets of
any of the companies referred to in this document, or an invitation to offer.
7. AMBIT Private Limited is a company incorporated under the Companies Act 1956 and is a Merchant Banker registered with Securities and Exchange Board of India in
India.
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