Cookies popup:

We have placed cookies on your device to help make this website better.
You can use this tool to change your cookie settings. Otherwise, we’ll assume you’re
OK to continue.
Some of the cookies we use are essential for the site to work.

We also use some non-essential cookies to collect information for making reports
and to help us improve the site. The cookies collect information in an anonymous
form.

To control third party cookies, you can also adjust your browser settings.

Use of cookies by the BSLcourses.co.uk

Cookies are small text files that are placed on your computer by websites that you
visit. They are widely used in order to make websites work, or work more efficiently,
as well as to provide information to the owners of the site. The table below explains
the cookies we use and why.

You can also view the cookies we use by entering our website address in the search
bar at https://www.cookiebot.com/en/ - we encourage you to read their Privacy Policy
(https://www.cookiebot.com/en/privacy-policy/).

The main cookies our wesbite needs to use (e.g., for functionality purposes) are
shown in the image produced by CookieBot (here, you can find out the full list of
cookies our website uses by visiting https://www.cookiebot.com/en/):
Other main cookies we use:

Cookie Name Purpose

 Cookie civicCookieControl This cookie is used to remember a
preference user’s choice about cookies on
BSLcourses.co.uk. Where users have
previously indicated a preference, that
user’s preference will be stored in this
cookie.

Universal _gat_UA-20592564- These cookies are used to collect

Analytics 2 information and statistics about how
(Google) _ga visitors use our website and
_gid WordPress blog. We use the
information to compile reports and to
help us improve the website. The
cookies collect information in an
anonymous form, including the
number of visitors to the website and
blog, where visitors have come to the
website from and the pages they
visited.
Read Google's overview of privacy
and safeguarding data

Security ASP.NET_SessionId This cookie is essential for the breach

breach    notification form – the form that public
notification electronic communications service
form providers use to notify the ICO of a
cookie        security breach – to operate. It is set
   only for those people using the form.
This cookie is deleted when you close
your browser.
Visit the Microsoft website 

Pop up ico_survey_-154688 We have a pop up appearing on the

cookie 811 BSLcourses.co.uk website, if users
on ico.org. select find out more or dismiss, the
uk  cookie will persist for 60 days so they
  do not see the pop up again in that
time. If they select not now the cookie
will expire after five days. 

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set
and how to manage and delete them,
visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit http://
tools.google.com/dlpage/gaoptout.
We are planning to enhance our cookie tool to allow users to more easily change
their cookie settings after their initial choice.

BSLcourses.co.uk Ltd’s Privacy Policy

The GDPR is coming soon

This legislation will replace current data privacy law, giving more rights to you as an
individual and more obligations to organisations holding your personal data.

One of the rights is a right to be informed, which means we have to give you even
more information than we do now about the way in which we use, share and store
your personal information.

This means that we will be publishing a new privacy notice so you can access this
information, along with information about the increased rights you have in relation to
the information we hold on you and the legal basis on which we are using it.

This new privacy notice will be published on this website on 25 May 2018. The data
controller of BSLcourses.co.uk Ltd is Russell Fowler, russ@bslcourses.co.uk or
01243 210219.

Visitors to our websites

When someone visits www.bslcourses.co.uk, we use third party services, Google

Analytics and Facebook Pixel Tracking, to collect standard internet log information
and details of visitor behaviour patterns. We do this to find out things such as the
number of visitors to the various parts of the site. This information is only processed
in a way which does not identify anyone. We do not make, and do not allow Google
and Facebook to make, any attempt to find out the identities of those visiting our
website. If we do want to collect personally identifiable information through our
website, we will be up front about this. We will make it clear when we collect
personal information and will explain what we intend to do with it.

Free Trial enrolments

Students who enrol on to any of our Free Trial courses will need to enter their name
and email address.

These data are required to only create the student’s account as well as for us to
send you three “time-triggered” emails over the first three days - you can
unsubscribe from these emails at any time. The three emails’ subject and their
contents are:

- Welcome to your Free Trial course with BSLcourses.co.uk: this explains what to
expect on your Free Trial course and how to get started;
- Your video classes: this explains how video classes work, asks how you’re getting
on with them and the benefits of these videos on your student account for
accessibilitiy anytime, anywhere;
- Quiz and your free tutorial: again, it asks how you’re getting on and encourages
students to book their free tutorial to receive free practice and feedback from a BSL
teacher.

Otherwise, we do not use these details for any other purposes nor do we share them
to any third parties.

E-newsletters / Promotion and Research emails

The student will not be subscribed to the newsletter or discount emails unless they
opted in by ticking the tick box on the registration form then double opting in from a
subscription email.

We use a third party provider, Sendgrid, to deliver e-newsletters and any promotion
or research emails. We gather statistics around email opening and clicks using
industry standard technologies including clear gifs to help us monitor and improve
our e-newsletter.

For more information, please see Sendgrid’s privacy notice. When people do

subscribe to our services, we do try to keep mailings to a minimum, restricting them
to services we feel they can benefit from (e.g., discounted courses, BSL news) but
we understand that some people do not want these types of messages so they can
cancel their subscription at any time and are given an easy way of doing this.

Security and performance

BSLcourses.co.uk Ltd uses a third party service to help maintain the security and
performance of BSLcourses.co.uk Ltd’s website. To deliver this service it processes
the IP addresses of visitors to BSLcourses.co.uk Ltd’s website.

WordPress

When our blog is launched, we will use a third party service, WordPress.com, to
publish our blog and any of our conference microsites. These sites are hosted at
WordPress.com, which is run by Automattic Inc. We use a standard WordPress
service to collect anonymous information about users' activity on the site, for
example the number of users viewing pages on the site, to monitor and report on the
effectiveness of the site and help us improve it. WordPress requires visitors that
want to post a comment to enter a name and email address. For more information
about how WordPress processes data, please see Automattic's privacy notice.

People who contact us via social media

Sometimes, we use a third party provider, Hootsuite, to manage our social media
interactions.

If you send us a private or direct message via social media, the message will be
stored by Hootsuite for three months. It will not be shared with any other
organisations. The same applies to any messages sent to and from Facebook and
Twitter. We encourage you to read their privacy statements on the other websites
you visit.

People who call us

From time to time, we will record telephone calls. The caller will be notified of this
possibility before their call. We ask callers who are not permitting said recordings to
hang up and contact us in various other means, such as LiveChat or email. We use
call recordings to help improve the efficiency and effectiveness of our services as
well as for training purposes. No recordings shall be shared to third parties without
prior permission from the caller.

People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line
with government. If your email service does not support TLS, you should be aware
that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or
malicious software. Please be aware that you have a responsibility to ensure that
any email you send is within the bounds of the law.

For more information on TLS, please read Google support link, https://
support.google.com/webmasters/answer/6073543?hl=en

People who use our LiveChat service 

We use a third party provider, LiveChat Inc, to supply and support our LiveChat
service, which we use to handle customer enquiries in real time.
If you use the LiveChat service we will collect your name, email address, the
contents of your LiveChat session (‘Question’) and confirmation that you are 16 or
over. This information will be retained for two years and will not be shared with any
other organisations.

You can request a transcript of your LiveChat session if you provide your email
address at the start of your session or when prompted at the end.

BSLcourses.co.uk Ltd’s website payment processing

We use Stripe to process payments on our website. BSLcourses.co.uk Ltd do not

store your financial information. We encourage you to read Stripe’s Privacy Policy for
details on how they process and handle your personal and financial data, https://
stripe.com/gb/privacy

People who make a complaint to us

BSLcourses.co.uk Ltd tries to meet the highest standards when collecting and using
personal information. For this reason, we take any complaints we receive about this
very seriously. We encourage people to bring it to our attention if they think that our
collection or use of information is unfair, misleading or inappropriate. We would also
welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide
exhaustive detail of all aspects of BSLcourses.co,uk Ltd’s collection and use of
personal information. However, we are happy to provide any additional information
or explanation needed. Any requests for this should be sent to the address below.

When we receive a complaint from a person, we make up a file containing the details
of the complaint. This normally contains the identity of the complainant and any other
individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to
check on the level of service we provide. We do compile and publish statistics
showing information like the number of complaints we receive, but not in a form
which identifies anyone.

We usually have to disclose the complainant’s identity to whoever the complaint is

about. This is inevitable where, for example, the accuracy of a person’s record is in
dispute. If a complainant doesn’t want information identifying him or her to be
disclosed, we will try to respect that. However, it may not be possible to handle a
complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our
retention policy. This means that information relating to a complaint will be retained
for two years from closure. It will be retained in a secure environment and access to
it will be restricted according to the ‘need to know’ principle as well be in password-
controlled database.

Similarly, where enquiries are submitted to us we will only use the information
supplied to us to deal with the enquiry and any subsequent issues and to check on
the level of service we provide.

When we take enforcement action against someone, we may publish the identity of
the defendant in our Annual Report or elsewhere. Usually, we do not identify any
complainants unless the details have already been made public.

Your rights

Under the Data Protection Act 1998, you have rights as an individual that you can
exercise in relation to the information we hold about you.
You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-
information-being-handled-correctly/

Data Protection And Confidentiality

Some services on this website require us to collect personal information from you.
To comply with the Data Protection Act, we have a duty to tell you how we store the
information we collect and how it is used. Any information you do submit will be
stored securely and will never be passed on or sold to any third party.
People who use BSLcourses.co.uk Ltd’s services

BSLcourses.co.uk Ltd offers various services to the public. We use a third party to
deal with some publication requests but they are only allowed to use the information
to send out the publications.

We have to hold the details of the people who have requested the service in order to
provide it. However, we only use these details to provide the service the person has
requested and for other closely related purposes. For example, we might use
information about people who have requested a publication to carry out a survey to
find out if they are happy with the level of service they received. When people do
subscribe to our services, they can cancel their subscription at any time and are
given an easy way of doing this.

Access to personal information

BSLcourses.co.uk Ltd tries to be as open as it can be in terms of giving people

access to their personal information. Individuals can find out if we hold any personal
information by making a ‘subject access request’ under the Data Protection Act
1998. If we do hold information about you we will:

• give you a description of it;

• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information in an intelligible form.

To make a request to BSLcourses.co.uk Ltd for any personal information we may

hold, you need to put the request in writing addressing it to our company directors by
writing to the address provided, below.

If you agree, we will try to deal with your request informally, for example by providing
you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once
again, contacting the company directors.

Disclosure of personal information

In many circumstances, we will not disclose personal data without your consent.
However, when we register students for qualification assessments, we will need to
share personal information with the Awarding Organisation(s) involved (Signature
and/or IBSL) and, if any, other relevant bodies. Before we do this, we send the
student an email requesting said personal information along with a scan of their
photo ID. The student’s permission of sharing their information is in form of providing
it to us via email or in writing to the address provided, below. Photo IDs are kept on a
secured hard disk drive and is used for internal purposes of identification and is
never shared to the public or disclosed to third parties without further consent from
the student.

We encourage that you read their Privacy Policies on how they process your details
given by us. For example, IBSL require the following details from students wishing to
do their assessments:

• Leaner’s full name - to register a learner onto a qualification and for issuing
certificates
• ULN (unique learner number) to uniquely identify the learner
• date of birth – an Ofqual requirement
• information on disabilities - to inform the monitoring of equal opportunities and
success rates of certain groups of learners
• If any reasonable adjustments are required during assessments
• Gender – Ofqual requirement
• Ethnicity – Ofqual requirement

Continuing with the above example, learners have the right to:

• Enquire how iBSL will ensure the security of personal information

• Ask how long the data will be kept before it is deleted
• Have access to what information is stored about them
• Be given the contact details for the Data Protection Officer Leaners also have the
right to:
- Ensure iBSL collect only minimal data about learners, collecting only what is
necessary
- provide/decline consent to use learner’s data.
- Enquire what any data collected may be used for
- Ask how data collected is stored

Sending or publishing of information

One of the regulations of the General Data Protection Regulations (GDPR) is

informing students how we send information about them to third parties or publishing
said information on our website (such as testimonials or tutorial images).

In most cases, we send information via unsecured attachments in emails - this is

regarded as being insecure, albeit less so than hardcopy post.

Another way we send information (although unprecedented and would be extremely

rare) is via hardcopies sent via post - this is generally regarded as being the least
secure, even if we use recorded or registered post.

The most secure method of sending information would via a document exchange
system such as DropBox or wetransfer - this is a service we can provide where
documents are uploaded to a secure, encrypted server where you can sign in to
access documents rather than rely on emails. We ask that you inform us of your
preference in how we handle your data going forward. If you do not respond, we will
continue to use the unsecured method currently in use for you, at your own risk.

You can get information on:

• agreements we have with other organisations for sharing information;

• circumstances where we can pass on personal data without consent for
example, to prevent and detect crime and to produce anonymised statistics;
 • our instructions to staff on how to collect, use and delete personal data; and
• how we check that the information we hold is accurate and up to date.

Links to other websites

This privacy notice does not cover all the links within this site linking to other
websites. We encourage you to read the privacy statements on the other websites
you visit.

Changes to this privacy notice.

We keep our privacy notice under regular review. This privacy notice was last
updated on 12th April 2018 in readiness for the that will be in force from 25th May
2018.

How to contact us

If you want to request information about our privacy policy you can email us or write

to:

BSLcourses.co.uk Ltd
28 Colworth Road
North Bersted
West Sussex
PO21 5BL