MAKAYLA SCOTT

 5423 Santa Margarita Street, San Diego, California 92114 619.376.7665  MakaylaScott11995322@yahoo.com

QUALIFICATIONS PROFILE

Success-driven, highly organized, and goal-oriented professional with hands-on background in providing first-rate,
customer service and exceptional client experience. Seeking a position as a flight attendant to continuously hone and utilize
skills acquired from previous work experience. Expert at implementing process improvement, developing competent teams,
and leading efforts to meet and surpass company objectives. Technically proficient with Microsoft Office Word.

SUMMARY OF RELEVANT EXPERIENCE

Customer Service and Relations

 Proactively coordinated with customers to ensure they are satisfied with service and products offered
 Communicated all promotions and special offers to the customers
 Guided customers in locating products and processing special orders
 Addressed client needs and concerns in accordance with policies and procedures
 Effectively completed orders of customers within the given timeline

Regulatory Compliance
 Ensured continuous adherence of colleagues to safety and security procedures
 Closely monitored activities to guarantee compliance with standards
 Maintained overall cleanliness and sanitization of assigned areas

Staff Leadership and Training

 Aided the manager with the hiring and training of members
 Disseminated schedules and information to crew members regarding daily duties
 Provided guidance and constructive criticism to staff, including facilitation coaching and counseling based on
performance feedback
 Ensured proper rotation of crew member on a regular basis to drive growth and development
 Rendered assistance to managers in preparing employee schedules to avoid unfilled positions

General Operations
 Managed inventory of supplies and equipment, while ensuring that any repairs and maintenance-related concerns
were promptly addressed
 Implemented daily operational goals and responsibilities as ordered by the management
 Performed various duties related to food, paper, labor, and utility cost controls
 Ensured accurate and on-time completion of pertinent paperwork
 Collaborated with suppliers in ensuring adequate supplies and timely procurement

WORK HISTORY

Shift Manager  McDonald’s, San Diego, Califorina Inclusive Years

Sales Floor Associate  Burlington (formerly known as Burlington Coat Factory), San Diego, California Inclusive Years

Assistant Manager  Little Caesars, San Diego, Califorina Inclusive Years

EDUCATION AND CREDENTIALS

Specific Degree in Business, Year 2015  San Diego Mesa College, San Diego, CA
Cardiopulmonary Resuscitation (CPR) Certified

AWARD

Employee of the Year, Little Caesars , San Diego, California