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  • Flowchart Investigation Procedure On Consumer Complaints

    Încărcat de

    Karla MT
    31 vizualizări1 pagină
    The document outlines the uniform procedure for investigating consumer complaints in the Philippines. It involves determining jurisdiction over the complaint, assigning a docket number, attempting conciliation/mediation between the complainant and respondent, and if needed, arbitration including summoning the respondent to file an answer, a hearing where both sides present evidence, and a final decision that can be appealed.

    Descriere originală:

    Flowchart on the Procedure of Investigation of Consumer Complaints

    Titlu original

    Flowchart Investigation Procedure on Consumer Complaints

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    The document outlines the uniform procedure for investigating consumer complaints in the Philippines. It involves determining jurisdiction over the complaint, assigning a docket number, attempting conciliation/mediation between the complainant and respondent, and if needed, arbitration including summoning the respondent to file an answer, a hearing where both sides present evidence, and a final decision that can be appealed.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    31 vizualizări1 pagină

    Flowchart Investigation Procedure On Consumer Complaints

    Încărcat de

    Karla MT
    The document outlines the uniform procedure for investigating consumer complaints in the Philippines. It involves determining jurisdiction over the complaint, assigning a docket number, attempting conciliation/mediation between the complainant and respondent, and if needed, arbitration including summoning the respondent to file an answer, a hearing where both sides present evidence, and a final decision that can be appealed.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 1

    INVESTIGATIONS PROCEDURE ON CONSUMER COMPLAINTS

    JOINT DTI-DOH-DA ADMINISTRATIVE ORDER NO. 1 SEREIES OF 1993

    UNIFORM PROCEDURE OF INVESTIGATIONS OF CONSUMER COMPLAINTS AS PROVIDED FOR


    UNDER ART. 163 OF RA 7394 OTHERWISE KNOWN AS THE CONSUMER ACT OF THE PHILIPPINES

    CONSUMER FILES COMPLAINTS JURISDICTION IS DETERMINED

    NOT WITHIN BFAD/S JURISDICTION WITHIN BFAD’S JURISDICTION

    REFERRED TO PROPER AGENCY DOCKET NUMBER IS ASSIGNED

    CONCILIATION / MEDIATION
    NOTICE IS SENT TO THE PARTIES TO APPEAR AT BFAD
    FOR PURPOSES OF CONCILIATION / MEDIATION

    THE COMPLAINANT AND RESPONDENT(S) TALK OF AMICABLE SETTLEMENT

    IF THEY AGREE IF THEY DISAGREE

    COMPLAINT IS DISMISSED ARBITRATION

    IF SUBJECT OF COMPLAINTS IS A BOTTLED PRODUCT,


    IT IS SCHEDULED FOR EXAMINATION
    ANSWER RESPONDENT IS ORDERED TO FILE AN ANSWER WITHIN
    TEN (10) DAYS FROM THE RECEIPS OF THE SUMMONS

    HEARING OF THE CASE

    FIRST: COMPLAINANT PRESENTS HIS/HER EVIDENCE


    NEXT: RESPONDENT PRESENTS HIS/HER EVIDENCE

    DECISION

    • DECISION OF THE CONSUMER ARBITRATION IS APPEALABLE TO THE SECRETARY OF HEALTH


    WITHIN FIFTEEN (15) DAYS FROM RECEIPT OF THE SAME
    • DECISION BECOMES FINAL AND EXECUTORY FIFTEEN (15) DAYS AFTER RECEIPT BY THE
    AGGRIEVED PARTY

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