Montreal, June 2017

Universal Resume for Bilingual client and technical support representative or Supervisor .
Representant de service a la clientele pour Atelka

Dear Madam, Sir:

Please consider my application for client care, technical support representative or

supervisor within your company.

Working in a bilingual (French and English) customer service environment with NCO,
and a telemarketer with CCI Pulse Telecom.,I am confident with customer support as well as
with technical support.

In addition, I have more than 6 years of experience in billing and related tasks.
Recently, I worked as customer service representative and technical support for Koodo,
Apple, and Public Mobile. Therefore, I am able to meet the requirements of advertised
position. I am always in search for advancement in different fields.

I live in Montreal, speak English and French and I have different knowledge in computer
domain.

Please contact me at 514-347-9573 if you find me interesting as candidate. I look

forward to speaking with you soon.

Thank you for considering me for this, or any other position within your company.

Respectfully yours,

Olivera Lucic
elephone 514-347-9573
ALL.LUCICOLIVERA@GMAIL.COM
 Olivera Lucic

Work Experience:

Customer Service Representative, Koodo Mobile, Public Mobile, Apple

2011-
2015
Served in Billing department
Served as technical support for cellular phones for both Koodo and Public Mobile
Proposed payment solutions for client or transferred calls to payment management
Transferred calls to appropriate department

Customer Service Representative, Acanac.inc (worked from home) 2009

Sold VOIP and dsl internet services
Responded to the needs of intermediates
Transferred calls to appropriate department

Telephone Sales Representative, Pulse Telecom (worked from home) 2008

Sold VOIP and Long Distance Services
Transferred calls to appropriate department

Technical Support Agent, NCO, Montreal 2007

Sold Bell ExpressVu products
Provided over the phone troubleshooting for Bell ExpressVu receivers(Levels 1 , Bell ExpressVu )
Provided information about billing, assisted clients with adding TV programs and scheduling
installation of Bell ExpressVu Television.
Transferred calls to appropriate department.

Telephone Sales Representative, NCO, Montreal 2007

Sold Bell telephone, Internet and Long Distance Services

Interviewer, Saine Marketing, Montreal 2006

Interviewed Bell clients and evaluated client satisfaction

Relevant Skills:
Languages: English, French , Serbo-Croatian,
IT: Internet, word-processing packages, telemarketing packages,
Multimedia programs, Internet and over the phone technical support.

Academic Experience:
Administration

1988-1992
Faculty of Organizational Science, Belgrade (Yugoslavia)

Electro-technique
Secondary school, Gorazde Bosnia and Herzegovina 1984-1988

Studies in Canada:
Integration Multimedia 2004

College de Maisonneuve, Montreal, Quebec

English Certificate 2001-2003

Université du Québec à Montréal, Montréal, Québec

French Certificate 1999-2001

Université du Québec à Montréal, Montréal, Québec

French as second Language 1998-1999

École St.Louis, Montréal

ESL (English as a Second Language) 1997

St. John’s, Newfoundland and Labrador

LINC (Language Instructions for Newcomers to Canada) 1997

Belgrade, Serbia