WARRANTY MEMO

Subject: Calibration Password Reimbursement

Number: 1724 Date: 19-Sep-2017
Attention: Worldwide Distributors/Branches and
Division/Regional Offices (Engine and Power Generation)
Power Generation U.S./Canada Dealers
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If additional information is required, contact your Cummins Warranty Operations Group
Leader.
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This Memo is for information only and can be accessed in the Warranty Administration
Manual Procedure 111-502-002 and 111-510-001.
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PURPOSE: This information, formerly found in Section 111-502-017, has been

removed from the new Warranty Administration Manual but the guidelines still apply.
This Warranty Memo is being released to allow the information to be posted on
QuickServe® Online in the Warranty tab.

DISCUSSION: Calibration Password Reimbursement

If any of the following listed below happen during the course of a warranty repair
requiring an ECM calibration, a password will be required for the calibration. In any of
these four scenarios, claim the calibration password by claiming part number
3886396 in the parts section, along with a detailed description of why it was
needed in the claim narrative.

All Warranty claims for ECM calibrations regardless if they are listed in the
below matrix, must contain three pieces of information in the claim story:

1. A clear description of the issue that was addressed by recalibrating the ECM.
2. The ECM code and corresponding revision that was in the ECM
when the troubleshooting process began.

The ECM code and corresponding revision that was installed in the ECM to correct the
engine symptom.
 1.) Distributor 2.) Distributor 3.) Distributor
Repair Downloads Downloads Downloads
Performed Calibration into a Calibration into an Calibration to a
Dealer's ECM off-the-shelf ECM Disk or E-mail
•Applicable SRT for •Applicable SRT for
•Applicable SRT for
ECM Calibration - ECM Calibration -
Distributor ECM Calibration -
Transfer Transfer
claims: Transfer
•*ECM Calibration •*ECM Calibration
•*ECM Calibration Part
Part Number (if Part Number (if
Number (if required)
required) required)
SRT's for
SRT's for SRT's for
•Troubleshooting
•Troubleshooting, •Troubleshooting,
•Admin. Time
Dealer •R&I the ECM, •R&I the ECM,
•ECM Calibration
claims: •Admin. Time •Admin. Time
Transfer
Part Part
Part
•ECM (if new or •ECM (if new or
•ECM (if new or
ReCon is installed) ReCon is installed)
ReCon is installed)
*If a warrantable reason causes a need for a calibration password, the distributor
will claim the part number for the calibration on the warranty claim. Warrantable
reasons include 1.) The calibration fails and places the ECM in a ROM booted
state, or 2.) The module is ROM booted as a result of a troubleshooting tree, or
3.) The module is ROM booted as a result of INSITE™ to alleviate a freeze-up,
or 4.) The calibration is in an Industrial engine with a calibration prefix of "X," or
5.) As a result of direction provided within a Service publication.
Note: In all cases above, there are no additional charges to dealers or customers
for Policy, Warranty, or Extended Coverage repairs.

ACTION: Please apply these guidelines where applicable.