Labor Intensive Services

Data Points:

Existing seats 450

Labor Requirement Numbers Salaries / CTC p.m.

FTE (Full time agents) 540 12,000
Team Leads 36 20,000
Managers 7 40,000
Senior Managers 2 60,000
Manpower Overheads
QA professionals 18 15,000
QA Managers 1 35,000
Workforce Executives 11 15,000
Workforce Manager 1 25,000
Trainers 18 18,000
Training Manager 1 25,000
HR Executive 7 15,000
HR Manager 1 35,000
IT Executives 3 15,000
IT Manager 1 35,000
Admin Manager 1 35,000
Finance Executives 2 15,000
Finance Manager 1 35,000

Bandwidth cost 1,900 per seat per month

Rent 7,600 per seat per month
Office maintenance cost 4,900 per seat per month
Equipment maintenace 3,500 per seat per month
Depreciation of Capex 13,000 per seat per month

Assumptions:
Attrition 36% per year (i.e. 3% per month)
FTE count is taken after assuming 20% shrinkage.
Hiring & Training Cost 25,000 Per person (any)
 Category Cost Total
Labour
Direct labour 8,796,000
Hiring and Training 405,000
Total Labor 9,201,000 Total Labor 9201000 40%
Equipment Total equipment 2430000 11%
Connectivity 855,000 Total Others 11475000 50%
Maintenance 1,575,000 Total costs 23106000
Total equipment 2,430,000
Others
Rent 3,420,000
Office maintenance 2,205,000
Depreciation 5,850,000
Total Others 11,475,000
Total 23,106,000

Cost per seat 51,347

Costs

Total Labor
39.82% Total equipment
49.66% Total Others

10.52%