REPUBLIC OF THE PHILIPPINES

Department of Education
Region XI
DIVISION OF DAVAO CITY

CATALUNAN PEQUEŇO NATIONAL HIGH SCHOOL

Km. 12 Catalunan Pequeño, Davao City

DAILY School CATALUNAN PEQUENO NATIONAL HIGH SCHOOL Grade Level G-11
LESSON Teacher JHON RELL L. BALILI Learning Area HOUSEKEEPING
LOG Teaching Week Week 1 Quarter 1ST

Time: 8:30am- MONDA TUESDA WEDNESDAY THURSDAY FRIDA

11:00am Y Y Y
Date: JUNE 5-9 2017
I. OBJECTI A. Discuss implementing hotel codes, rules, and regulations,
VES PAPER PAPER B. Explain different skills of a good housekeeper such as interpersonal and intrapersonal skills
AFTER THE 60 WORKS C. List down and describe the basic functions of each personnel in the housekeeping department; PAPER
WORKS
MIN. PERIOD THE D. Discuss the nature and scope of guestroom cleaning, care, and maintenance. WORKS
75% OF STUDENTS
WERE EXPECTED
TO;
A. Content Standards The learner demonstrates understanding of the core concepts in Housekeeping

B. Performance The learner independently demonstrates understanding of providing effective housekeeping services to house guests.
Standards
C. Learning 1. Discuss implementing Hotel Codes, rules and regulations
Competencies/ 2. Explain different skills of good housekeeper needs such as inter and intrapersonal skills
Objectives 3. List down and describe the basic functions of each personnel in the housekeeping department
4. Discuss nature and scope of guestroom cleaning, care and maintenance

II. CONTENT Provide Housekeeping Services to guest to Guest

III. LEARNING Housekeeping Textbook
RESOURCES CBLM-Housekeeping
A. References -do-
1. Teacher’s Guide -do-
Pages
2. Learner’s Material Housekeeping by Laarni A. Urbiztondo and Leonora D. Basbas -do-
Pages
3. Textbook Pages -do-
4. Additional www.tesda.gov.ph
Materials from www.youtube.com
Learning Resources
B. Other Learning POWERPOINT PRESENTATION FOR Providing Housekeeping Services to guest to Guest
Resources
IV. PROCEDURES -do-
A. Reviewing previous -do- -do- Pre-test Brainstorming
lesson or presenting the
new lesson
-do-
B. Establishing a -do- -do- Amenities- are supplies like dental kit, bath soap, vanity kit, etc. that add to SELF CHECK 1.1-1
purpose for the lesson guest comfort and convenience.
Do not Disturb (DND) - a room status indicating that a room should not be
entered and cleaned because guests do not want to be disturbed. Identification:
Early Maid Service- a room status term indicating that guests had reserved or
had requested that their room be cleaned as soon as possible. Given the following -do-
Forms- document that serves as evidence in a specific incident, situation, and statements, identify what
happening.
House rules- a set of rules strictly implemented and are designed to be checklist described the given
followed for discipline and safety. questions. (Transportation,
Intrapersonal skills- is also called personal skills. These are the abilities and
talents that exist within one person which aids him or her in problem solving. Accommodation, Hotel
Interpersonal skills- is also called people skills. These are the skills we use in Services, Facilities & Design,
communicating and interacting with people.
a schematic Organizational chart- depiction of relationship of jobs. Meeting Room)
Professionalism- is traits needed in the work place which includes specialized
skills, good judgement, and polite behaviour of a person who is trained to
perform one’s job well. 1.A checklist that provide
shuttle buses for guest service
 2.A checklist the provide hotel
room amenities
3.A checklist that provide guest
to a comfortable place to gather
big events and parties
4.A checklist where guest
provide information about
personal matters
5.A guide to where the
hazardous place is located and
the proper place for smoking.
Answers to Self-
Check 1.1-1
1. Transportation
2. Accommodation
3. Meeting rooms
4. Accommodation
5. Facilities and design

C. Presenting -do- -do- Hotel House Rules Codes & Regulations of Hotel
examples/ Hotel follows different approaches in giving the best service they can Room -do-
instances of the new provide for their guests. Hotel house rules are designed to instil discipline
lesson among hotel staff, thereby ensuring guest satisfaction in terms of comfort,
safety, and security. Well-mannered staff is an asset of the hotel as they can The Hotel Guest Room
help build hotel guest’s contentment and trust. Every guest coming and  Objectives:
checking in wants security thus providing security is one of the most important  Rooms sales
duties of a hotel. differentiation between
group & transient
  How guest can make a
hotel reservation via
different avenues
 How group and transient
business is categorized by
market segment
 Reasons Hotel exist to
provide service to people:
a) Fulfilling a need whether
a room for a night or a
meal or an activity
b) To understand the nature
of the hotel customer
c) Developed unique way of
classifying and
categorizing their guests.
d) Understanding who these
guests are, and what
their characteristics are.
Rooms Sales Differentiation
1. Group Room – originates
from reservations that are
made to bring more that
one guest in a hotel
2. Transient Rooms – are
rooms that originate from
individual reservation.
3. Individual booking cycle –
is the time between when
an individual reservation
is made and when that
reservation is due to
arrive.
4. Walk-in reservation –
made by the guests
arriving unannounced at
a hotel looking for rooms.

Transcient Reseration Avenues

  Reservation avenue – a
means by which a guest
is able to make
reservation avenues as
possible.
Most common reservation
avenues are:
 GDS system ( global
distribution system)- is a
network of hospitalities,
communicate via
computer system
 CRS (central reservation
system)- easy to find tool
free, or web site
 Direct travel agent or
travel management
company contact -
 Direct guest contact –
make reservation via
phone, fax or internet
The Guest Room

 Objectives:
 a. How hotel room laid out
and categorized
b. How to determine a guest
room’s status
Hotels try to create a guest
room that evokes a feeling of
home in the occupant. The
sleeping room is understood to
be the main product for sale in
any hotel.

D. Discussing new -do- -do- Inspecting Guest Rooms Room Types: -do-
concepts and practicing 1. Single occupancy – one
Hotels that are looking to stay organized and make the most
new skill #1 bed
out of their housekeeping staff should seriously consider making
2. Double occupancy –
use of a housekeeping checklist. In doing so, having a handy
3. Triple occupancy
checklist can be a way to make sure that their staff does
 Room Configuration –
everything that they are required to do while cleaning, to make
looks beyond the number
sure that the guest rooms are in the best condition possible. The
of people, physical make-
lists that are written on the checklists can vary by hotel depending
up of the guest room.
on the individual and/or the hotel management requirements, but
a. Standard configuration –
the basics will pretty much remain the same since housekeeping
makes up the majority of
is responsible for insuring that the overall cleanliness and order
the sleeping room at a
is maintained throughout the hotel and guest rooms.
particular hotel
In the case of a general housekeeping checklist, the guest
b. Enhanced configuration –
room checklist will include the smallest of details like checking to
more amenities and/or
make sure the "Do Not Disturb" sign is in place on the door,
services than the
making sure the entry door is clean on the inside and outside,
standard configuration
entrance light is dusted and working, and little things that many
c. Suite configuration –
guests typically expect are in order. This can range from ensuring
involves a larger room
that a phone book and Bible are in the nightstand, to making sure
than the standard
that the amount of toilet paper left on the roll is sufficient.
configuration
Hotels that require that their housekeepers to things like
Suite configuration:
this are sure to have happy guests, making them repeat
1.“Jr” suite –
customers in the future. Aside from making sure that guest rooms
smallest room
are tidy, one of the most important things on the checklist, which
2. corner suite –
should never be forgotten are the maintenance and safety of the
located at the corner
room.
3. hospitality suite
– intended to be
 While cleaning, housekeepers should make sure that they more than a
check for any sharp objects or needles, report any issues to sleeping room.
engineering department, report medical waste and look out for They may include
anything else that would present a hazard or safety concern for kitchen or bar area.
the customer. 4. Presidential suite
– called “chairman
Inspecting each guest room after it has been cleaned suite” or the “royal
ensures that the guest will be pleased upon entering the room. suite”. Considered
Housekeepers must be aware of room inspection procedures so the best room in a
that each room will be properly cleaned and supplied prior to an hotel
inspection. Room Status Reconciliation-
Time constraints make it impossible to carefully check is defined as ensuring that
each point on the checklist in each room daily. However, selecting rooms are properly designated
one or more sections from the checklist for a daily, thorough by their current status, and
inspection assures that all areas are checked on a regular basis assigned a new status as it
and that the room maintains its appearance and fresh appeal. changes.
Whenever an area does not meet checklist standards, it Rooms
must be re-cleaned before a guest can be assigned to the room. status
Each housekeeper is responsible for correcting any items noted
during an inspection. If a maintenance or special cleaning
problem is noted, the appropriate personnel should be notified in
order to correct the problem as soon as possible.

categories/designations
1. State of Occupancy
 Occupied - applies to a
room that has been
assigned to a guest and
that guest has checked in
 Vacant – the guest has
checked out of the room
 Ready – room is available
for new occupancy
2. State of Cleanliness
 Dirty – room has not been
cleaned by housekeeping
 Clean – room has been
cleaned but not yet
verified as clean
 Out of Order - room was
removed from inventory
for a specified reason (
repairs or renovation)
Room Status Codes
1. Vacant/Ready (V/R) –
available for sale.
2. Vacant/Clean (V/C) –
cleaned room not yet
inspected
3. Vacant/Maintenance
(V/M)– room has been
taken out of inventory for
some reason
4. Occupied /Dirty (O/D) –
guest currently occupies
the room, but room has
not been serviced by
housekeeping.
E. Discussing new -do- -do- HOTEL INSPECTION CHECKLIST SELF CHECK 1.1-2
concepts and practicing
new skill #2 Read the question -do-
Hotel: carefully and
Address:
choose the
City/State/Zip:
Phone: best answer
Fax:
1. Guests arriving
Web Site:
unannounced at a
Hotel Contact:
hotel looking for
Email:
rooms.
a. Individual
HOTEL
Check-In time?_______________ Check-Out booking
time?__________________
b. Walk-in
What is the policy for late check-
out?___________________________________ reservation
_______________________________________________________________
c. Reservation
_
Room guarantee avenue
policy?_____________________________________________
d. Group booking
Room cancellation
policy?___________________________________________ 2. It is called the
Extended rate (night before)?___________ (night after)?
“chairman suite” or
________________
If the hotel is sold out, what arrangements are made for the “royal suite and
confirmed hotel guest?
considered the best
_______________________________________________________________
_ room in a hotel.
_______________________________________________________________
a. Jr” suite
_
Is luggage storage available for early arrivals and late b. hospitality suite
departures? Yes ______
No _____ Cost ________
 c. Presidential
suite
d. Sweet room
3. It applies to a room
that has been
assigned to a guest
that guest has check
in
a. Out of order
room
b. Vacant room
c. Occupied
d. ready
4. It is a state of
occupancy where the
room is available for
sale
a. Vacant room
b. Out of order
c. Do not disturb
d. Ready
5. Room has been taken
out of inventory for
some reason
a. Vacant/mainten
ance (V/M)
 b. Occupied dirty
(O/D)
c. Vacant ready
(V/R)
d. Vacant clean
(V/C)

F. Developing Mastery -do- -do- TRANSPORTATION Answers to Self-

What is the closest
Check 1.1-2
airport?___________________________________________
How many miles from airport to -do-
hotel?__________________________________
1.) b
Travel time to hotel? (rush hour) _____________ (non-rush
hour)___________ 2.) c
Does the hotel offer complimentary shuttle service to and from
3.) c
the airport?
􀂉 Yes 􀂉 No 4.) d
Estimated taxi fare to hotel from airport: _________
5.) a
Estimated shuttle fare to the hotel from airport: _________
Does the hotel offer self-service parking? ________ Valet parking?
_________
What are the rates: self-service parking? ________ Valet parking?
_________
What are the In/Out
privileges?_______________________________________
Closet LS/Metro? ___________ EL/Subway? _________
Other:_________________________________________________________
__

ACCOMMODATIONS
Hotel occupancy tax? ________ City tax? _________ Other? _______
Number of handicap accessible rooms: ___ Smoking:____ Non-
Smoking: ____
Number of regular non-smoking rooms:______ Specific floors
available?_______

G. Finding practical -do-
applications of
concepts & skills in
daily living
In-room hotel amenities (check all that apply):
􀂉 refrigerator/mini-bar 􀂉 irons/ironing board
􀂉 hair dryer 􀂉 PC dataport
􀂉 complimentary newspaper 􀂉 voice mail
􀂉 coffee maker/coffee 􀂉 dry cleaning/laundry
􀂉 other, specify: _____________________________________________
HOTEL SERVICES
Does the hotel have a business center?_______ Hours of
Operation:_________
Does the hotel offer room service? _______ Hours of
Operation:___________
What recreational facilities are available to hotel guest? (check all
that apply):
􀂉 swimming pool 􀂉 fitness center 􀂉 jogging path
Cost for guest to use recreational facilities? _______
Does the hotel have a Concierge? ______ Hours of Operation:
___________
Are there shops located on-site?
______________________________________
How many restaurants are on-site?
____________________________________
-do- Hours of operation: (breakfast)_________ (lunch)________ -do-
(dinner)_________
Other:_________________________________________________________
__
FACILITIES AND DESIGN
When was the property built? ________ When was the last
renovation? _______
Will there be any renovation projects during our stay?
____________________
(month and dates)_____________
If so what
type:____________________________________________________
Is the hotel equipped with fire sprinklers?_______ Fire alarm
system (ADA
compliant)? ____________ Fire exists are clearly
displayed?_____________
Last Fire inspection: _________
Results:_______________________________
Is there more than one guest registration area for hotel check-
in/check-out?____
If so, where?
_____________________________________________________
Is smoking permitted in public areas?
__________________________________
Where are restrooms located?
________________________________________
Are all public areas handicap accessible? __________ If not, what
alternatives
are offered?
______________________________________________________
Are there vending machines/ice machines? _________ If so, where
are they
located:________________________________________________________
__
Can you hang meeting banners or signs in public
areas?___________________
If so, in what
manner?______________________________________________
Other:_________________________________________________________
__

MEETING ROOMS
**Request a diagram of all meeting spaces in the hotel. This
diagram should
include square footage, room dimensions, ceiling height and
maximum capacity
for various meeting room set-ups. After identifying the most
suitable meeting
space, ask the following questions for each room that you
will be using:
Is there individual temperature controls in the meeting room?
􀂉Yes 􀂉 No
If so, where are they located?
___________________________________
 Is there an extra charge for re-setting the room if set-up is
changed?
􀂉Yes 􀂉 No If so, what is the cost?
__________________________________
What items are complimentary (included in meeting room set-
up)? (check all that
apply)
􀂉 whiteboard/markers 􀂉 notepads for participants
􀂉 pens/pencils 􀂉 in-room water station
􀂉 flip charts/markers 􀂉 speaker’s podium

H. Making -do- -do- Guest Room Amenities -do-

generalizations &
Item Room Club Item
abstractions about the
lesson Credenza Bathroom

1 Guest Directory   1 frosted oval display tray

1 Days Inn Report Card   2 bars Brand facial soap, 1.25 oz

1 Days Inn World Wide Directory   1 bottle Brand shampoo, 22ml

1 Laundry bag & laundry slip   3 bath towels (four in double, doubles)

Night Table/Desk 3 hand towels (four in double, doubles)

1 Bible (night table)   3 face cloths (four in double, doubles)

1 Pocket Folder w 3 envelopes/3 stationery   1 bath mat

1 am/fm clock radio   Hairdryer

Closet Miscellaneous

3 hangers + 3 hangers w skirt clips   1 coffee maker

General 1 filter pack Colombian coffee or

1 ice bucket & poly liner   1 filter pack Colombian decaffeinated

1 waste basket   1 tea bags

 3 ashtrays in guest room (smoking only)   1 condiment package

1 memo pad with pen   1 Iron

3 wrapped glasses   1 Ironing Board

1 telephone book   1 refrigerator

I. Evaluating Learning -do- -do- -do-

J. Additional activities -do- -do- -do-
for application or
remediation
V. REMARKS -do- -do-
-do-
VI. REFLECTION -do-
A. No. of learners who -do- -do- 35 10 -do-
earned 75% in the
evaluation
B. No. of learners who -do- -do- 6 4 -do-
require additional
activities for
remediation who
scored below 75%
C. Did the remedial -do- -do- Yes, all the learners caught up with the lesson Yes, all the learners caught up with the -do-
lesson work? No. of lesson
learners who caught up
with the lesson
D. No. of learners who -do- -do- -do-
continue to require
remediation
E. Which of my -do- -do- Video Presentation Video Presentation -do-
teaching strategies
worked well? Why did
these work?
F. What difficulties did -do- -do- -do-
I encounter which my
principal or supervisor
can help me solve?
G. What innovation or -do- -do- None None -do-
localized materials did
 I use/discover which I
wish to share with
other teachers?

Prepared by: Checked by: Noted:

JHON RELL L. BALILI HELEN A. BASAN ROMEO S. CAMILOTES, EdD.

Teacher Admin. Officer/ SHS Focal Person School Principal