Documente Academic
Documente Profesional
Documente Cultură
NOTA
NOMBRE ESTUDIANTE
RUT ESTUDIANTE
Instrucciones:
I. Read the sentences and put them in order (1-8) to create an appropriate conversation. ____ / 8 points
II. Read and put the following sentences in order. ____ / 14 points (2 points each)
2
1. ____________________________________________________________
2. ____________________________________________________________
3. ____________________________________________________________
4. ____________________________________________________________
5. ____________________________________________________________
6. ____________________________________________________________
7. ____________________________________________________________
IV. Read the phrases from the box and put them in the correct group. ____ / 12 points
Making the connection: Getting through the right When the person is not
person: available:
3
V. Listen to the dialogues and match them with the problems. ____ / 8 points
VI. Listen again and complete the sentences with one word from the box. Then, number the sentences
according to the order of appearance. ____ / 16 points (2 points each)
VII. Read the following telephone conversation and complete the missing parts. ____ / 14 points
A BAD LINE
Receptionist Robotics Limited. Good morning.
Salesman Good morning. c………….. I s……………… to Mr. Rodriguez
please? T………….. is Bob Whittaker, from ELAS Enterprises.
Receptionist I’m sorry, c……………. you repeat your last n……………. more
slowly please?
Salesman Yes, of course, Bob…..Whittaker.
Receptionist I’m s………………, I can’t hear you very well. Could you
s…………… it please?
Salesman Yes, Bob Whittaker. That’s W H I double T A K E R.
Receptionist I’m sorry his line’s e…………………. Can I t…………….. a
message?
Salesman Yes, could you tell him to c………… me b……………….. please?
My p………….. n……………… is 350-2261.
4
VIII. Read the conversation again and answer the questions with complete information.
____ / 18 points (2 points each)
100 99 98 97 96 95 94 93 92 91 90 89 88 87
7.0 6.9 69 6.8 6,7 6,6 6,6 6.5 6.4 6.3 6.3 6.2 6.1 6.0
86 85 84 83 82 81 80 79 78 77 76 75 74 73
6.0 5.9 5.8 5.7 5.7 5.6 5.5 5.4 5.4 5.3 5.2 5.1 5.1 5.0
72 71 70 69 68 67 66 65 64 63 62 61 60 59
4.9 4.8 4.8 4.7 4.6 4.5 4.5 4.4 4.3 4.2 4.2 4.1 4.0 4.0
58 57 56 55 54 53 52 51 50 49 48 47 46 45
3.9 3.9 3.8 3.8 3.7 3.7 3.6 3.6 3.5 3.5 3.4 3.4 3.3 3.3
44 43 42 41 40 39 38 37 36 35 34 33 32 31
3.2 3.2 3.1 3.1 3.0 3.0 2.9 2.9 2.8 2.8 2.7 2.7 2.6 2.6
30 29 28 27 26 25 24 23 22 21 20 19 18 17
2.5 2.5 2.4 2.4 2.3 2.3 2.2 2.2 2.1 2.1 2.0 2.0 1.9 1.9
5
16 15 14 13 12 11 10 09 08 07 06 05 04 03
1.8 1.8 1.7 1.7 1.6 1.6 1.5 1.5 1.4 1.4 1.3 1.3 1.2 1.2
EXITO!
CORRECCIÓN
I. Read the sentences and put them in order (1-8) to create an appropriate conversation. ____ / 8 points
II. Read and put the following sentences in order. ____ / 14 points (2 points each)
IV. Read the phrases from the box and put them in the correct group. ____ / 12 points
Making the connection: Getting through the right When the person is not
person: available:
- Could you please hold?
- I will put you through to - I actually wanted to speak to - Can I take a message?
Michael. Pat. - I’m afraid she is in a meeting.
- Just hang on a moment while I - Is Michael there at the - I’m afraid his line is engaged.
make the connection. moment?
- Can I speak to Margaret
please?
V. Listen to the dialogues and match them with the problems. ____ / 8 points
A–3
B–1
C–2
D–8
E–4
F–7
G–5
H-6
VI. Listen again and complete the sentences with one word from the box. Then, number the sentences
according to the order of appearance. ____ / 16 points (2 points each)
VII. Read the following telephone conversation and complete the missing parts. ____ / 14 points
A BAD LINE
Receptionist Robotics Limited. Good morning
Salesman Good morning. can I speak to Mr. Rodriguez please? This is
Bob Whittaker, from ELAS Enterprises.
Receptionist I’m sorry, could/can you repeat your last name more slowly
please?
Salesman Yes, of course, Bob Whittaker
Receptionist I’m sorry I can’t hear you very well. Could you spell it
please?
Salesman Yes, Bob Whittaker. That’s W H I double T A K E R
Receptionist I’m sorry his line’s engage. Can I take a message?
Salesman Yes, could you tell him to call me back please? My phone
number is 350-2261
Receptionist I’m sorry, where are you calling from?
Salesman From London.
Receptionist OK, thank you Mr Whittaker. Goodbye
Salesman Goodbye and thank you.
VIII. Read the conversation again and answer the questions with complete information.
____ / 18 points (2 points each)