Documente Academic
Documente Profesional
Documente Cultură
Mediations Troubleshooting
Contents
1 General Troubleshooting Tasks 3
1.1 Verifying and Correcting status of Mediations 4
1.1.1 General Procedure 4
1.1.2 NetAct Status Script 7
1.1.3 Mediation Framework Console 13
1.1.4 Managing Service Assemblies with MF Console 15
1.1.5 Mediations Logging and Tracing 21
2 Troubleshooting the Core Network 29
2.1 NE3S/WS Troubleshooting Cases 30
2.1.1 Network Element integration is not working properly 30
2.1.2 Alarm upload failure 32
2.1.3 PM Data not available 34
2.2 SNMP Troubleshooting Cases 35
2.2.1 Trap delivery is not working 35
2.2.2 Network element is not polled by Agent Supervision 38
2.2.3 SNMP AGENT NOT RESPONDING alarm is generated 38
2.3 XoH Troubleshooting Cases 39
2.3.1 Alarms are uploaded but NetAct Monitor shows a time-out error 39
2.3.2 XoH mediation reports alarms in Monitor 41
3 Troubleshooting the Radio Network 45
3.1 NWI3 Mediation 46
3.1.1 Integration data upload is not working 46
3.1.2 Alarms are not received 49
3.1.3 PM data is not received from OMS 51
3.2 Q3/MML Mediation 53
OS90538EN15GLA0
1
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
3.2.1 No alarm or event come from Q3 based NEs like BSC and SGSN 53
3.2.2 PM data is not received from BSC/SGSN 54
3.2.3 Generating upload file failed 56
3.2.4 Upload or file based plan provisioning ongoing 56
4 Exercises 57
OS90538EN15GLA0
2
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
3
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
n85vm03
ssh-n85vm03 started
dns-master started
netfs-n85vm03 started
dirsrv started
nslcd-n85vm03 started
omagentaf-n85vm03 started
ntp-n85vm03 started
cpfnx2s-n85vm03 started
tomcat_vcentplg started
OS90538EN15GLA0
4
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
TIP
If the service is still not started, delete data folder and execute the below
commands:
• [root]# rm –rf /opt/oss/NSN-<sm service name>/smx/data/*
• [root]# smanager.pl start service <sm service name>
OS90538EN15GLA0
5
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
You may need to verify and correct the working status of the NetAct southbound
mediation in many error cases. The main tasks are:
Fig. 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
OS90538EN15GLA0
7
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
ftp-n85vm08 started
omagentaf-n85vm08 started
ntp-n85vm08 started
cpfnx2s-n85vm08 started
pingserver-n85vm08 started
passwordchangews-n85vm08 started
tnameserver-n85vm08 started
nbi3gc started
nbiim started
rac3gp started
n85vm09
ssh-n85vm09 started
netfs-n85vm09 started
nslcd-n85vm09 started
ftp-n85vm09 started
omagentaf-n85vm09 started
ntp-n85vm09 started
cpfnx2s-n85vm09 started
pingserver-n85vm09 started
passwordchangews-n85vm09 started
tnameserver-n85vm09 started
nwi3 started
nwi3-http started
jacorb started
saucnt started
n85vm10
ssh-n85vm10 started
netfs-n85vm10 started
nslcd-n85vm10 started
ftp-n85vm10 started
omagentaf-n85vm10 started
ntp-n85vm10 started
osi started
cpfnx2s-n85vm10 started
pingserver-n85vm10 started
passwordchangews-n85vm10 started
tnameserver-n85vm10 started
q3user started
n85vm11
ssh-n85vm11 started
netfs-n85vm11 started
nslcd-n85vm11 started
omagentaf-n85vm11 started
ntp-n85vm11 started
lb-unify-primary started
cpfnx2s-n85vm11 started
socks started
n85vm12
ssh-n85vm12 started
netfs-n85vm12 started
nslcd-n85vm12 started
ftp-n85vm12 started
omagentaf-n85vm12 started
ntp-n85vm12 started
cpfnx2s-n85vm12 started
pingserver-n85vm12 started
passwordchangews-n85vm12 started
tnameserver-n85vm12 started
nx2s started
xoh started
OS90538EN15GLA0
8
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
ne3sws_dynamicadaptation started
generic_mediations started
n85vm13
ssh-n85vm13 started
netfs-n85vm13 started
nslcd-n85vm13 started
omagentaf-n85vm13 started
ntp-n85vm13 started
cpfnx2s-n85vm13 started
pingserver-n85vm13 started
passwordchangews-n85vm13 started
tnameserver-n85vm13 started
fmascii started
nbisnmp started
nbine3s started
n85vm14
ssh-n85vm14 started
netfs-n85vm14 started
nslcd-n85vm14 started
ftp-n85vm14 started
omagentaf-n85vm14 started
ntp-n85vm14 started
cpfnx2s-n85vm14 started
nbi3gcpm-n85vm14 started
pingserver-n85vm14 started
passwordchangews-n85vm14 started
tnameserver-n85vm14 started
n85vm15
ssh-n85vm15 started
netfs-n85vm15 started
nslcd-n85vm15 started
ftp-n85vm15 started
omagentaf-n85vm15 started
ntp-n85vm15 started
cpfnx2s-n85vm15 started
nbi3gcpm-n85vm15 started
pingserver-n85vm15 started
passwordchangews-n85vm15 started
tnameserver-n85vm15 started
n85vm16
ssh-n85vm16 started
dns-slave started
netfs-n85vm16 started
nslcd-n85vm16 started
omagentaf-n85vm16 started
ntp-n85vm16 started
cpfnx2s-n85vm16 started
common_mediations-n85vm16 started
httpd-n85vm16 started
pingserver-n85vm16 started
passwordchangews-n85vm16 started
tnameserver-n85vm16 started
n85vm17
ssh-n85vm17 started
netfs-n85vm17 started
nslcd-n85vm17 started
omagentaf-n85vm17 started
ntp-n85vm17 started
cpfnx2s-n85vm17 started
common_mediations-n85vm17 started
OS90538EN15GLA0
9
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
httpd-n85vm17 started
pingserver-n85vm17 started
passwordchangews-n85vm17 started
tnameserver-n85vm17 started
n85vm18
ssh-n85vm18 started
netfs-n85vm18 started
nslcd-n85vm18 started
omagentaf-n85vm18 started
ntp-n85vm18 started
cpfnx2s-n85vm18 started
fm_pipe-n85vm18 started
n85vm19
ssh-n85vm19 started
netfs-n85vm19 started
nslcd-n85vm19 started
omagentaf-n85vm19 started
ntp-n85vm19 started
cpfnx2s-n85vm19 started
fm_pipe-n85vm19 started
n85vm20
ssh-n85vm20 started
netfs-n85vm20 started
nslcd-n85vm20 started
ftp-n85vm20 started
omagentaf-n85vm20 started
ntp-n85vm20 started
was-n85vm20 started
dmgr-n85vm20 started
ihs-n85vm20 started
jetty-n85vm20 started
cpfnx2s-n85vm20 started
n85vm21
ssh-n85vm21 started
netfs-n85vm21 started
nslcd-n85vm21 started
ftp-n85vm21 started
omagentaf-n85vm21 started
ntp-n85vm21 started
was-n85vm21 started
ihs-n85vm21 started
jetty-n85vm21 started
cpfnx2s-n85vm21 started
n85vm22
ssh-n85vm22 started
netfs-n85vm22 started
nslcd-n85vm22 started
ftp-n85vm22 started
omagentaf-n85vm22 started
ntp-n85vm22 started
was-n85vm22 started
ihs-n85vm22 started
jetty-n85vm22 started
cpfnx2s-n85vm22 started
n85vm23
ssh-n85vm23 started
netfs-n85vm23 started
nslcd-n85vm23 started
ftp-n85vm23 started
omagentaf-n85vm23 started
OS90538EN15GLA0
10
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
ntp-n85vm23 started
was-n85vm23 started
ihs-n85vm23 started
jetty-n85vm23 started
cpfnx2s-n85vm23 started
n85vm26
nfs-n85vm26 started
system started
netfs-n85vm26 started
lb-n85vm26 started
db_crons started
n85vm27
netfs-n85vm27 started
lb-n85vm27 started
message started
n85vm28
netfs-n85vm28 started
base-n85vm28 started
cmessage started
httpd-n85vm28 started
osscore started
osscore2 started
nww started
mvi started
dns-namesurfer started
n85vm29
netfs-n85vm29 started
base-n85vm29 started
rep-n85vm29 started
n85vm30
netfs-n85vm30 started
sqm_eem-n85vm30 started
sqm_jboss-n85vm30 started
sqm_collector_npm started
dmgr_linas-n85vm30 started
nodeagent_linas-n85vm30 started
ihs_linas-n85vm30 started
was_linas-n85vm30 started
n85vm31
netfs-n85vm31 started
sqm_eem-n85vm31 started
sqm_jboss-n85vm31 started
nodeagent_linas-n85vm31 started
ihs_linas-n85vm31 started
was_linas-n85vm31 started
OS90538EN15GLA0
11
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Fig. 2
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Usage
The MFC.sh script will be available under the mf-console folder within the servicemix
folder.
Use the command
#./MF.sh <command> [args]
to use particular operations.
Commands
OS90538EN15GLA0
13
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Command Description
Displays all available static information for the Servicemix instance
Get
(list of Service Assemblies, list of Service Units and list of End Points)
Retrieves the list of service assemblies deployed in the Servicemix
dispSA
instance along with their status
Retrieves the mediation information (list of service units and list of
dispMI
endpoints) for the given service assembly
start Starts the service assembly
stop Stops the service assembly
shutDown Shuts down the service assembly
1 © Nokia Solutions and Networks 2015
Fig. 3
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
14
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
The output of the MFConsole commands indicates the status of each service
assembly of the service in question in the following way:
INFO - DispSACommand - <service_assembly> -- Started
3. If the status of the service assembly is "stopped" or "shutdown" start the service
assembly by entering:
[root]# ./MFC.sh start -sa <service_assembly
OS90538EN15GLA0
15
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
NWI3
[root@n85vm09 mf-console]# cd /opt/oss/NSN-nwi3/smx/mf-console
[root@n85vm09 mf-console]# ./MFC.sh dispSA
INFO - DispSACommand - Service Assemblies available are:
INFO - DispSACommand - nwi3-mediation-pm-file-transfer-sa -- Started
INFO - DispSACommand - nwi3-mediation-sa -- Started
INFO - DispSACommand - nas-nw3_cm-jbi-sa -- Started
INFO - DispSACommand - nwi3-mediation-logUpload-sa -- Started
INFO - DispSACommand - nwi3-mediation-audit-trail-sa -- Started
INFO - DispSACommand - nwi3-lic-mediation-sa -- Started
INFO - DispSACommand - nwi3-mediation-fm-sa -- Started
INFO - DispSACommand - nwi3-mediation-um-sa -- Started
INFO - DispSACommand - nwi3-mediation-certificate-management-sa --
Started
INFO - DispSACommand - nwi3-mediation-pm-file-query-sa -- Started
Q3/MML
[root@n85vm10 mf-console]# cd /opt/oss/NSN-q3_mediations/smx/mf-console
[root@n85vm10 mf-console]# ./MFC.sh dispSA
INFO - DispSACommand - Service Assemblies available are:
INFO - DispSACommand - q3nebr-sa -- Started
INFO - DispSACommand - q3hwm-sa -- Started
INFO - DispSACommand - q3stack-sa -- Started
INFO - DispSACommand - q3slt-sa -- Started
INFO - DispSACommand - q3common-sa -- Started
INFO - DispSACommand - q3neum-sa -- Started
INFO - DispSACommand - sa-SmixHeartbeat -- Started
INFO - DispSACommand - q3pm-sa -- Started
INFO - DispSACommand - q3aom-sa -- Started
INFO - DispSACommand - q3swm-sa -- Started
INFO - DispSACommand - q3tm-sa -- Started
INFO - DispSACommand - q3fm-sa -- Started
INFO - DispSACommand - q3lm-sa -- Started
INFO - DispSACommand - q3atl-sa -- Started
OS90538EN15GLA0
16
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
XoH
[root@n85vm12 mf-console]# cd /opt/oss/NSN-xoh/smx/mf-console
[root@n85vm12 mf-console]# ./MFC.sh dispSA
INFO - DispSACommand - Service Assemblies available are:
INFO - DispSACommand - xohslt-sa -- Started
INFO - DispSACommand - xohpm-sa -- Started
INFO - DispSACommand - xohfm-sa -- Started
INFO - DispSACommand - common-sa -- Started
OS90538EN15GLA0
17
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
18
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Fig. 4
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
OS90538EN15GLA0 . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
. Solutions
© Nokia . . and. Networks
. . .2015. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
[root@n85vm09 mf-console]#
[root@n85vm09 mf-console]# ./MFC.sh start -sa nwi3-mediation-
logUpload-sa
INFO - StartCommand - nwi3-mediation-logUpload-sa service
Assembly started successfully
[root@n85vm09 mf-console]#
1 © Nokia Solutions and Networks 2015
Fig. 5
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OS90538EN15GLA0
20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
© Nokia Solutions and Networks 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Logging` Tracing
Used to make a note of important events Used to record any information that helps
occurring in the system. in debugging problems with the code.
Used to capture state changes, to Used to indicate which methods are
indicate warnings, or to indicate errors. called, what data is passed into a
method, what values are returned out of
a method, and what data is returned from
calls to methods beyond the boundary of
a component.
Log messages are easy to understand. Trace messages are detailed and
technical in nature, so they are of use
mainly to the developer community who
wrote the application. With tracing turned
on, it should be possible to understand
most of the problems that occur in the
system.
By default, logging is turned on and By default, tracing is turned off. The
consumes less space. messages are of high volume and
consume system resources.
OS90538EN15GLA0
21
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Used to make a note of important events Used to record any information that helps in
occurring in the system. debugging problems with the code.
Fig. 6
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
22
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Log files provide information about events or errors in the system. They are
automatically created and maintained by the system. The administrator uses the log
files to monitor and debug problems.
NetAct system requirements defines the content that each component must provide
into logs and traces for different scopes under different circumstances.
The following table lists the NetAct system requirements for logging and tracing,
highlighting the contents of log/trace. It also shows the log or trace types provided by
NetAct system logging service. This requirement applies to all applications and
mediations
OS90538EN15GLA0
23
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Fig. 7
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
24
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. . and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Each mediation component defines the default logging. The common guideline is that
the basic activity and error logs are named same way.
[root@n85vm12 xoh]# ll
total 24248
drwxr-x--- 2 xohuser sysop 4096 Sep 15 12:35 NSN-mf_component
-rw-r--r-- 1 xohuser sysop 3437559 Oct 5 03:15 oss_activity0_0.log
-rw-r--r-- 1 xohuser sysop 10485818 Sep 28 16:20 oss_activity0_1.log
-rw-r--r-- 1 xohuser sysop 10485863 Sep 5 03:54 oss_activity0_2.log
-rw-r--r-- 1 xohuser sysop 380392 Oct 3 10:21 oss_error0_0.log
-rw-r--r-- 1 xohuser sysop 0 Aug 16 10:33 oss_trace0_0.log
drwx------ 2 xohuser sysop 4096 Aug 16 10:33 Performance-Log
drwx------ 2 xohuser sysop 4096 Aug 16 10:33 Servicemix-Log
[root@n85vm12 xoh]#
OS90538EN15GLA0
25
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
3GPP Corba /var/opt/oss/log/ Change the log level by changing the value
Bulk CM NBI rac/rac3gp in of <level value> in rac3gp_log4j.xml file in
rac3gp node rac3gp node:
The possible values of <level value> are
/var/opt/oss/log/
INFO, DEBUG, WARN, ERROR and FATAL.
rac in WAS
node Modify the trace level in WAS node as
"omc"user:
[omc]$ /opt/nokia/oss/bin/set_trace_level.sh
-logger rac.rrcsvc -level <levelName> –
create
The possible values of <levelName>, from
higher level to lower level, are SEVERE,
WARNING, INFO, CONFIG, FINE , FINER
and FINEST. And there are two special
values for <level value>, which are ALL and
OFF. ALL means all the messages are
logged and OFF means no message is
logged
OS90538EN15GLA0
26
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
# /opt/oss/NSN-q3med-common/bin/set_q3user_logger_level.sh –
fragment LM –level DEBUG
/var/opt/oss/log/q3user
Q3/MML SBI Available values for fragment: NEBR , LM , SLT , ATL , UM , PM ,
/var/opt/oss/log/q3mml FM, SWM , AoM ,HWM
Available values for command line parameter – level: FATAL , ERROR,
WARN , INFO , DEBUG , TRACE , OFF ,ALL
Fig. 8
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
OS90538EN15GLA0 . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
. Solutions
© Nokia . . and. Networks
. . .2015. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Fig. 9
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
28
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
OS90538EN15GLA0
29
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Solution
Re-register the network element:
1. Execute the following SQL query by providing GID of the agent managed object:
Delete from COMMON_MEDIATIONS.JBOSS_CACHE_DATA where
FQN='/jboss/NE3SWSMOFAgentInfo-"GID_OF_AGENT_OBJECT"';
Registration entries of the agent in the mediation are cleared.
2. Perform upload operation which registers the agent in the mediation.
OS90538EN15GLA0
30
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
• Execute the following SQL query by providing GID of the agent managed object:
• Perform integration data upload operation which registers the agent in the
mediation.
Please review the chapter document for more NE3S/WS Troubleshooting cases
1 © Nokia Solutions and Networks 2015
Fig. 10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
OS90538EN15GLA0 . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
. Solutions
© Nokia . . and. Networks
. . .2015. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
OS90538EN15GLA0
32
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
33
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
34
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Solution
1. Check that traps are received
a) Log in to any NetAct VM, and switch to root user.
b) To see if the traps are received, execute tcpdump command.
#tcpdump -i eth0 'udp port 262'
When traps are received, tcpdump command displays the following:
tcpdump: verbose output suppressed, use -v or -vv for full protocol
decode listening on eth0, link-type EN10MB (Ethernet), capture size
96 bytes 10:33:11.011232 IP karadhcp18947.ntc.nokia.com.2564
>urho.ntc.nokia.com.snmptrap: Trap(35) E:nokia.7 1.1.1.1
enterpriseSpecifics=1 0 .iso.org.dod.internet.private=[|snmp]
OS90538EN15GLA0
35
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
36
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Please review the chapter document for more SNMP Troubleshooting cases
1 © Nokia Solutions and Networks 2015
Fig. 11
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
OS90538EN15GLA0 . . . . . . . . . . . . . . . . . . . . . . . . . . .
37
. Solutions
© Nokia . . and. Networks
. . .2015. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Solution
1. Check IP routing configuration and Firewall configuration
The firewall must allow SNMP (UDP) traffic from the virtual machine to the
managed element (SNMPGET) and from the managed element to the virtual
machine (SNMP trap). The firewall must allow ICMP (ping) traffic from the virtual
machine to the managed element as well.
2. Check SNMP Read Access configuration.
In Network Element Access Control, check the SNMP Read Access service
type of corresponding object. The SNMP Read Access must be the same as
informed by the managed element administrator.
3. Check adaptation.
Recheck adaptation (AgentConfiguration) to verify if the configured OID and
SNMP version is in accordance with the managed element MIB.
Go to
/var/opt/oss/global/adaptations/archive/<adaptation_name>/co
ntent and open the SNMP FM fragment. Verify the details under
<agentSupervision> tag.
OS90538EN15GLA0
38
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
39
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Solution
Change the time-out value accordingly by performing the following steps:
Fig. 12
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
40
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
OS90538EN15GLA0
41
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
42
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Fig. 13
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
OS90538EN15GLA0 . . . . . . . . . . . . . . . . . . . . . . . . . . .
43
. Solutions
© Nokia . . and. Networks
. . .2015. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
OS90538EN15GLA0
44
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
45
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
TIP
You can force a complete reintegration of a previously integrated OMS/AXC by
removing the NWI3-1 object from NetAct Monitor, and then start the integration data
upload from OMS/ AXC context menu.
If the NWI3-1 object exists, then the mediation skips the rest of the integration steps
and proceeds to the integration data upload.
Embedded, not standalone, AXC is a child of the WBTS object so upload the WBTS
via OMS before starting the AXC integration data upload.
Solution
1. Verify that the integration agent object (OMS/AXC) is correctly created in
NetAct Monitor.
a) Check if the correct instance and version are used.
Note:
The menu item for Integration Data Upload may be missing if the wrong version
is provided.
b) Check if the value in directIntegration is True.
2. Verify that the HTTP-1 object in NetAct Monitor is created as a child of the
integration agent (OMS/AXC).
a) • Check if the instance is 1.
b) • Check if the hostname has the correct IP value. For example,
10.11.12.13.
c) • Check if the security mode is HTTPS for OMS and HTTP for AXC.
3. Check if Mediation is running: Verify status in smanager.pl and verify the
status of Service Assemblies.
OS90538EN15GLA0
46
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
47
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
48
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
49
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Fig. 14
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Solution
1. Check if the NWI3 mediation is running.
2. Check if the network element is properly integrated.
Check if the NWI3-1 interface object appears with the correct nwi3stemid
attribute under the OMS/AXC object in NetAct Monitor.
If the NWI3-1 object does not appear, then start the integration data upload
from the OMS/ AXC context menu.
Check if the network element agent objects (RNC, W BTS, MRBTS, LNBTS)
that are connected via OMS appear in NetAct Monitor.
If these do not appear, then start the integration data upload from the
OMS/AXC context menu.
Check if the network element is correctly registered.
For more information, see Step 4 in the previous case for Integration data
upload is not working
3. .Check if some measurements are active. Use Administration of Measurements
application or Element Manager accordingly to the case.
4. If the certificates are not configured for secure file transfer, then ensure that the
OMS transfer mode is HTTP instead of HTTPS.
If needed, disable secure file transfer from OMS:
a) Open the RNC OMS Parameter Tool from the Application Launcher.
b) To open the TLSMode parameter, select fsClusterId=ClusterRoot →
fsFragmentId=OMS →omsFragmentId=System → omsFragmentId=Network
→ omsFragmentId=TLS
c) Set the TLSMode(FT) parameter value to “Off”.
Select omsFragment=TLS → omsParameterID=TLSModeFT
Select omsParameterValue, then double-click the item under the Active
Value column to
select Off from the drop-down menu.
5. Check the NWI3 mediation PM activity logs for any PM file transfer activity.
Check the PMEventActivity.log* and PMEventFiles.log* files in
/var/opt/oss/log/nwi3directory
OS90538EN15GLA0
51
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
NE-OMS-4 | n83-vm09.n83.obs.wa-slab.nsn-rdnet.net |
IDL:NWI3/SessionManager_V1:1.0 | 2014-08-21 03:51:01 | ACTIVE
------------------------------------------------------------------
--------------------------------------------
Found 2 service(s)
Fig. 15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OS90538EN15GLA0
. . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . © Nokia
. .Solutions
. .and.Networks
. . 2015
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Solution
1. Check status of NetAct services q3user and osi using smanager.pl. Start
services if stopped.
2. Log in to theVM node where osi and q3user services are located as root user.
3. Restart the osi and q3user services like below:
[root]# /opt/cpf/bin/smanager.pl stop service osi
Service osi stopped
[root]# /opt/cpf/bin/smanager.pl start service osi
Service osi started on node <node name>
[root]# /opt/cpf/bin/smanager.pl stop service q3user
Service q3user stopped
[root]# /opt/cpf/bin/smanager.pl start service q3user
Service q3user started on node <node name>
4. If problem continues, verify that Service Assemblies in q3user mediation are
started using MF Console located in /opt/oss/NSN-nwi3/smx/mf-console
OS90538EN15GLA0
53
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
54
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Fig. 16
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . .
OS90538EN15GLA0 . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
. Solutions
© Nokia . . and. Networks
. . .2015. . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mediations Troubleshooting
Solution
1. Check the real network element version.
2. Telnet to the network element and check version by executing
ZDFD:OMU:88E;.
3. If there is difference between the versions, then modify network element version
by executing:
/ opt/oss/NSN-q3med-cm/bin/q3versMx.sh VersionChange <dn>
<version>.
For more information on q3versMx.sh script description, refer to Q3/MML
stand-alone components data flow in Administering Q3/MML Southbound
Mediation.
OS90538EN15GLA0
56
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
4 Exercises
OS90538EN15GLA0
57
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Exercise 1
Title: General Troubleshooting Tasks
Pre-requisite: none
Task
Please execute the following exercises in the testing system using the Credentials
provided by your trainer. Answer the corresponding questions.
Query
1. From one of the mediations below, verify the corresponding status of the service
and revise the status of the corresponding Service Assemblies.
a) What commands can you use to check the status of the mediation Service?
______________________________________________________________
______________________________________________________________
______________________________________________________________
b) How can you display the Service Assemblies of your selected mediation? List
the Service Assemblies. Are any of them in a status different from "started"?
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
OS90538EN15GLA0
58
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
d) Stop your selected mediation service. After the command is successful, check
the status of the mediation Service Assemblies. What can you see? Restart
the service after verfication.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
e) In which log can you find the startup/ stop of the mediation? List below the
corresponding location and related entries of the log.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
_____________________________________________________________
f) List the logs for your selected mediation. Where are they located? What
information can you find there? Open the log files and compare with the
descriptions in Operating Documentation.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
OS90538EN15GLA0
59
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
g) Start tracing for your selected mediation. List the steps you need to execute
this task. Where can you find the tracer results? From the tracer result file,
what kind information is recorded by the tracer? In case of Q3/MML mediation,
select only one fragment to trace.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
h) Stop the trace. Verify in the log file timestamp that tracer is actually stopped.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
_____________________________________________________________
OS90538EN15GLA0
60
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
Exercise 2
Title: Troubleshooting Radio and Core Networks
Pre-requisite: none
Task
Please execute the following exercises in the testing system using the Credentials
provided by your trainer. Answer the corresponding questions.
Query
Execute the tasks for troubleshooting the case defined by your trainer. List the steps
and results of those tasks.
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
___________________________________________________________________
OS90538EN15GLA0
61
© Nokia Solutions and Networks 2015
Mediations Troubleshooting
OS90538EN15GLA0
62
© Nokia Solutions and Networks 2015