24/10/13 Lexmark United States ‘913.

11’ Error Message on a Lexmark C792 or X792 Series Color Laser Printer

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‘913.11’ Error Message on a Lexmark C792 Document

or X792 Series Color Laser Printer ID:TE562

Lexmark C792 Lexmark X792

Problem
913.11 Error Message; 913.xx error; Service error code; Printer not working; Scanner not working; Printer doesn’t
work; Printer error; Won't print; ITU cable assembly; JITM connector;

Solution
Audience: 'Lexm ark and Partners' only below

Technical Service Bulletin Problem Description

Lexmark Models:
C792e 5062-210
C792de 5062-230
C792dte 5062-230
C792dhe 5062-235 A 913.11 Error
X792de 7562-436 Message displays
Machine Type/Model
X792dte on the operator
X792dtfe panel of a Lexmark
X792dtpe C792 or X792 Series
Color Laser Printer.
X792dtme
X792dtse
Solution
Date Created 09/04/2013
Last Updated 09/04/2013
To eliminate the
Safety Issue? No error, please refer
Code Update? No to the directions in
Engineering Change? No the table below.

New Parts? No
Old Parts Status n/a
Voltage: 120/240 All
Serial No. Range All

What you will see

A ‘913.11’ error message is caused by improper connection of the ITU cable assembly to the
System Board (JITM connector). A servicer can resolve the issue by reseating the ITU cable
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24/10/13 Lexmark United States ‘913.11’ Error Message on a Lexmark C792 or X792 Series Color Laser Printer
System Board (JITM connector). A servicer can resolve the issue by reseating the ITU cable
assembly connections to the System Board.

Recommended actions

Steps Actions
1 Power off the printer/MFP.
2 Open the System Board Shield and remove the RIP Card Shield.

Check the ITU Autoconnect Cable in JITM1 connector for proper connection to the System Board.
This JITM1 connector is the second connector down from the upper left corner of the System Board
on a Lexmark C792 and the forth one down on a Lexmark X792.

For Lexmark C792 For Lexmark X792

Click Image to Enlarge Click Image to Enlarge

Note: The image above shows in red the location of the JITM1 connector with the Safety Cover
removed.

Visually inspect the ITU Autoconnect Cable for any damage before inserting it into the System Card. If
4
the cable is damaged, replace the cable (FRU Part #: 40X7166).
If the cable is not damaged, check whether it is properly connected. Should the cable not be seated
5
correctly, reseat the cable on both ends and test, if necessary.

Additional information

If you have any questions or encounter problems when performing the steps above, please contact
your next level of support or Lexmark Technical Support for any additional troubleshooting
suggestions. Please be prepared to describe the problem you are experiencing, the error message
on the display, and any troubleshooting steps you have already taken to find a solution. Please call
from near the printer in case the technician on the phone asks you to perform a task involving the
printer.

NOTE: If necessary, refer to the Service Manual (C792 / X792) for more detailed diagnostic
information as well as for FRU removal procedures.

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24/10/13 Lexmark United States ‘913.11’ Error Message on a Lexmark C792 or X792 Series Color Laser Printer

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