Financial & management Department

Assignment No. 1
 A case study on conflict management.(Case1)
 Turnover. (Case 2)
 Gourmet Foods works on employee attitudes.(Case 3)

Submitted by: - Hanna admassu

 ID.No. - ……………….

Submitted to: - Dr………………….

Answer For a Case Study on Conflict of Management

Some of the Conflicts are listed below

1. Lack of direct communication between Shibru and Abdu, since
shibru is focusing on what Abdu doing rather than to focus on his
job to work as a team in order to achieve company goal. due to
this reason an information gap is created between Abdu and
Shibru. .
2. Shibru has a feeling of deep and bitter anger towards Abdu. As a
result, anything that he does which Abdu has Fearful expectation
or anticipation about, He reacts differently towards than if it
were someone that he did not have feelings of deep and bitter
anger towards.
3. Shibru becomes angry on Abdu because calling meetings without his
knowledge and he also feels bitter not being aware of the meeting
agenda prior to the meeting. The area of Feeling bitter continues
because Shibru does not like that Abdu refers to himself as the
"project manager" solely, not as a team, that team being he and
Abdu.
4. The last conflict is also a result of a lack of miscommunication.
Shibru is neglecting a project, rather than appreciate Abdu for
his assistance, he finds fault and has issues of bitter feeling
and anger.

Recommendations to avoid Conflict of management

1. The most important recommendation for Abdu and Shibru is that
they must have better communication between the two of them. They
need to establish a set, and agreed upon time for them to have a
weekly meeting to discuss any and all projects, issue and areas
of concern and they have to believe working as a team is the key
part to resolve the conflict.
2. They need to agree that when addressing the staff, both are aware
of the agenda and that both take an equal role in being managers.
They also need to agree to allow the other to call a meeting, as
 long as they both meet prior to the meeting so they present same
agenda in front of the other employees.
3. Retrospection is significant in this case. If both of these
individuals would have established guidelines for their co-
managerial positions before starting their new positions, each of
this conflict could have been avoided. Moving forward, it is
important to use this situation to learn what not to do in the
future.

Case 2 Turnover
ANSWER FOR QUESTION 1

Katriona Roeder wanted to decrease turnover because she knew her

annual savings would rise as a result of lower hiring costs. She was
responsible for $255 million in revenue, yet her part-time employees
had a turnover rate of 50% per year. She was very well aware that
fixing this issue would most certainly lead to more productivity and
less cost.

ANSWER FOR QUESTION 2.

The implications to motivate would be to make the building more user-

friendly, more guidance and training for new hires. Katriona was aware
that most part-time workers ended up having full-time positions, as
well as becoming executives; therefore motivating these workers was a
must.

ANSWER FOR QUESTION 3.

This improved turnover rate will benefit the company in the future if
there is a labor shortage because they will have many part-time
employees to step-up to possible full time hours, instead of having
less full-time employees.

ANSWER FOR QUESTION 4.

It’s not unethical because ethics start at the individual level. It’s
not unethical for supervisors to demonstrate interest because they
need to know the type of people they have working for them, and if
these employees will “do the right thing” in certain situations.

ANSWER FOR QUESTION 5

The main fact in this case that support contingency prospective is
that, Katriona realized that she had five distinct groups working for
her differentiated by ages and stages in their careers. These groups
had different needs and interest depended upon the situation.

Case 3 Gourmet Foods Works on Employee Attitudes

ANSWER FOR QUESTION 1

Gourmet is a huge grocery and drug company and deals with customer
acquisition and retention. Its business contains a huge opportunity
for customer service. By establishing an energetic and committed
workforce or “associates”, it can gradually move towards increased
profitability. This is exactly what the Nelson’s 3-day course was
designed and intended for.

Cause and Effects analysis of Different Parts of the Program is listed

below.

 Providing inspirational handouts positive impression about the

program.
 Yoga concentration towards the training program.
 Working on their confidence level positive attribute about the
product and service.
 Explaining “attitude” and motivation for optimistic attitude come
out positively while. serving the customers
 Lecture on diet and exercise physical fitness of the employees.
 Working on team spirit greater cooperation among the employees.

BENEFITS OF THE PROGRAM

 Yoga, mind control relaxation exercise, climbing hill
 Mental well-being
 Lecture on diet, exercise
 Physical well-being
 Group hugs, team spirit
 Emotional well-being

ANSWER FOR QUESTION 2

 Attitude: Evaluative statements or judgments concerning

objectives, people or events. In other words, it is a disposition
in advance to react in a particular way or a tendency to respond
positively or negatively towards a certain idea, object, person
or situation.
  Positive attitude is held to be a significant factor in changing
a business performance. It helps in the following manners
 Increases confidence
 Helps in maintaining better customer relationship
 Ensures in making the best use of the potentials of
the associates
 Makes the workers to deliver better performance in
course of work

But the statement cannot be said as a valid and generalizable

statement as the positive attitude is claimed to be the single biggest
factor that can change a business. Certainly, there are other factors
involved that help in turning on a business.
ANSWER FOR QUESTION 3

The effectiveness of the $10 million investment in Nelson’s training

program can be evaluated by assessing the following things:
 Efficiency of the employees.
 Team-spirit for better co-operation.
 Communication skill with the customers for delivering better
service.
 Confidence level of the associates.
 Positive attitude.
 Retention of higher profit.

ANSWER FOR QUESTION 3

 Starts each morning at 6am or early morning before 6am.

 Inspirational handout followed by yoga like stretching
 March up hill, chanting “I know I can”
 Lectures on attitude
 Lectures on diet and exercise
 Group hugs, team activities
 Mind control relaxation exercise