Question No.

Planning of ERP Implementation Process should be done:

Options

Cautiously

Naively

Should be done after the start of ERP Implementation

None of the above.

Question No. 2

How can management of the enterprise makes a decision about the necessity of implementing an enterprise resource pla

Options

By outsourcing this analysis to experts in ERP.

By conducting a comparative study of ERP Implementations in enterprises that fall in the same domain.

By determining a set of evaluation measurements.

All of the above.

Question No. 3

Enterprise-wide resource planning systems (ERP systems) attempt to:

Options

Integrate all corporate information in one central database

They do not allow information to be retrieved from many different organiza¬tional positions

They allow any organizational object to be made invisible.

They allow information to be stored in multiple databases.

Question No. 4

In Manufacturing organizations, ERP implementation necessarily automates the following functions:

Options
 Inventory Control

Material Requirement Planning

Both a and b

None of the above

Question No. 5

For the success of an ERP Implementation, factor(s) important is/are:

Options

Strategic support from the top management.

Readiness of employees to embrace the change.

Adherence to time schedules.

All of the above.

Question No. 6

Customization of an ERP package is enhanced if the ERP Package is:

Options

Modular

Inflexible

Both a and b

Either a or b
Question No. 7

The project driven enterprise deals with the design and manufacturing of unique products and services(projects)for:

Options

Multiple clients

Multiple clients of same vertical

Individual clients

Depends upon client to client.

Question No. 8

Key success factor that decide about product competitiveness:

Options

Efficient knowledge

Business experience management

Knowledge of Best Practices in the domain

All of the above.

Question No. 9

Inventory of a company refers to:

Options

Raw materials

Work In Process

Finished Goods

All of the above

Question No. 10

SCM Drivers are:

Options

Facilities and Inventory

Transportation and Information

Both a and b

None of these.

Question No. 11

Which of the following statements is false:

Options
 Forecasts are never right.

The longer the forecast horizon, the better is the forecast.

The longer the forecast horizon, the worse is the forecast.

Aggregate forecasts are more accurate

Question No. 12

One of the benefits of Supply Chain Management is:

Options

Improved forecasting precision.

Increased Inventory throughout the chain.

Increased Bull-whip effect.

Unreliable financial information.

Question No. 13

Factor(s) that contribute(s) to Bull Whip Effect:

Options

Demand forecasting practices.

Longer lead times.

Batch Ordering

All of the above.

Question No. 14

Which of the following statements is true about ERP Implementation:

Options

“As-Is” stage follows “To-Be” stage.

“To-Be” stage follows “As-Is” stage.

“Go-Live” stage and “As-Is” stage can proceed simultaneously.

None of the above.

Question No. 15

Which of the following factor does not contribute to the success of ERP?

Options

Focus on business processes and requirements first.

Focus on achieving a healthy ERP ROI (Return on Investment), including post-implementation performance measurement.

Strong project management and resource commitment.

Lack of budget.

Question No. 16

Who plays and important role in the selection of ERP Package?

Options

Consultants

Vendors

Users

All of the above.

Question No. 17

Knowledge Management cannot be exercised through:

Options

Data Entry Operation

Expression Management

Database Management

Hypertext Management

Question No. 18

Which of the following is not part of Customer Relationship Management?

Options
 Sales Force Automation

Contact Management

Lead Management

None of these

Question No. 19

Which of the following statement(s) is(are) true with respect to Enterprise Application Integration (EAI)?

Options

EAI is an integration framework composed of a collection of technologies and services.

EAI is the process of linking applications within a single organization together in order to simplify and automate business processes.

EAI system could front-end a cluster of applications, providing a single consistent access interface to these applications and shielding use
to interact with different software packages.

All of the above.

Question No. 20

Which of the following ways is not appropriate to bring in stabilization and acceptance in the “Go-Live” stage?

Options

Training of end-users

Training of only process owners

Data fixes to resolve data migration issues

Help desk for troubleshooting.

Question No. 21

ERP Vendor should be evaluated on:

Options

Business functions or modules supported by their software.

Features and integration capabilities of the software.

Both a and b
 Neither a nor b.
Question No. 22

Before trying to implement a major ERP system, organizations can assess their ability to be successful through:

Options

Capability Maturity Model, CMM

People’s Capability Maturity Model, PCMM

ISO Certification

Any one of these.

Question No. 23

Which one of the following is key ERP Vendor(s):

Options

SAP

Oracle

Microsoft Dynamics

All of the above.

Question No. 24

Which one of the following is the key SCM Vendor(s):

Options

Manugistics

Seibel

Only a

Both a and b
Question No. 25

Which one of the following is the key CRM Vendor(s):

Options
 Clarify

Seibel

Only a

Both a and b

Question No. 26

Which of the following statement is false:

Options

ERP systems are set to proliferate locally.

ERP systems implementation is a complex organizational activity.

ERP systems implementation requires strong project management oversight.

ERP systems provide improved and added functionality for an organization.

Question No. 27

Which of the following is/are limitation(s) of system integration:

Options

Leveling the Competitive Environment.

High initial set-up costs.

Power and interdepartmental conflicts.

Both b and c.

Question No. 28

Which of the following stage is not part of Business Process Reengineering:

Options

“As-Is” analysis

“To-Be” mapping

Post-Implementation support
 Measuring new processes based on meeting goals and vision.
Question No. 29

Which of the following is not a core SCM process:

Options

Procurement

Sales Force Automation

Order fulfillment

Forecasting

Question No. 30

Collaborative Design and Product Development is part of:

Options

SCM

ERP

CRM

None of these.

Question No. 31

Which of the following statement is false about EAI:

Options

EAI facilitates the flow of information.

Straps together transactions among disparate and complex applications and business processes.

Helps in communication among applications only within an organization and not among organizations.

EAI facilitates the move towards market globalization.

Question No. 32

Which one of the following is not a benefit of EAI:

Options
 Increased efficiency.

Higher Costs.

Improved Customer service.

Enhanced access.

Question No. 33

Which of the following statement is false about SCM:

Options

SCM plays a major role only in the success of e-business and not e-commerce.

A good SCM is designed in collaboration with the organizations’ partners.

ERP vendors have started including SCM as a component or module of the software.

SCM provides a link for services, materials, and information across the value chain of the organization.
Question No. 34

Which one of the following is not a component of CRM system:

Options

Market Research tools

Advanced Planning and Optimization (APO) software

Sales Force Automation software

Customer service and support tools

Question No. 35

Which of the following statement is true about CRM Implementation:

Options

CRM Implementation must never focus on a technology solution.

CRM solutions must be part of corporate strategy from the beginning.

CRMs can be an afterthought as they are not critical in an organization.

 Both a and b.
Question No. 36

Which one of the following processes does not fall in the purview of CRM:

Options

CRM delivery process

CRM support process

CRM analytical process

CRM recruitment process

Question No. 37

Which of the following architecture(s) is/are found in ERP implementations:

Options

N-tier architecture

Web-based architecture

Service Oriented Architecture

All of these

Question No. 38

Assessing readiness in an ERP implementation is critical to the overall implementation process. Which one of the followin
contribute towards ensuring ERP readiness:

Options

Project management’s focus on the issues, tasks, and activities to being ready.

Knowledge Transfer Process in place.

Discontinue training and complete focus on issues.

Support functions are in place for post-production support for operationalizing the ERP.

Question No. 39

Which one of the following roles does not fall in the purview of the owners, ie, senior management of the company, with re
Implementation:
Options

Maintain financial integrity of the project.

Provide strategic policy and procedure direction.

Establish project planning guidelines and methodology.

Publicly demonstrate support and commitment to the project.

Question No. 40

Which of the following statement(s) is/are false with respect to ERP Implementation methodologies:

Options

The emphasis on the ERP software life cycle is whether to customize the software or to change the organization’s processes to match tho
software.

The implementation strategy can be a comprehensive one, vanilla, or middle-of-the road strategy.

ERP life cycle must incorporate traditional SDLC stages.

Rapid Implementation methodologies have been developed by ERP consulting firms.