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Edition 1: October 23, 2015 creation of the document
Legal notice:
The information presented is subject to change without notice.
ALE International assumes no responsibility for inaccuracies contained herein.
Copyright © ALE International 2015
Table of contents
1 GENERAL ................................................................................................................................................ 4
2 CONTENT OF THE SOFTWARE PACKAGE .................................................................................................. 5
2.1 References ....................................................................................................................................... 5
2.2 Patches ............................................................................................................................................ 5
2.2.1 Mandatory patches delivered with the DVD-ROM version ............................................................... 5
2.2.2 Optional patches ......................................................................................................................... 7
2.3 License file ....................................................................................................................................... 7
2.4 Versions of embedded software ......................................................................................................... 7
3 PREREQUISITES ..................................................................................................................................... 8
3.1 Server PC prerequisites ..................................................................................................................... 8
3.1.1 Hardware and software ............................................................................................................... 8
3.1.2 Software and hardware compatibility ........................................................................................... 8
3.1.3 Configuring the Server PC ........................................................................................................... 9
3.2 PCX compatibilities ............................................................................................................................ 9
3.2.1 IP, IP/X25, connections to OmniPCX Enterprise ............................................................................ 9
3.2.2 OpenTouch............................................................................................................................... 10
3.2.3 OmniPCX Office ........................................................................................................................ 10
3.2.4 OmniPCX Enterprise and OpenTouch software locks .................................................................... 10
3.3 Prerequisites of administration Client PCs ......................................................................................... 11
The use of Clients installed on a Citrix Presentation server XenApp 7.6 is validated. .................................. 11
3.4 Prerequisites of Client PCs for directory consultation via WEB ............................................................ 11
Our Technical Knowledge Center will help you to establish your technical diagnostics:
https://businessportal.alcatel-lucent.com/alugesdp/faces/gesdp/integration/KCSKnowledge.jspx
The following Technical Communications relative to OmniVista 4760 could as well help for the OmniVista 8770
maintenance. However we do not guaranty the full compatibility with the OmniVista 8770 product.
TG0029 Trouble shooting Guide
TG0033 OmniPCX Enterprise Interworking
TCV020 Emails sending by OmniVista 4760
TCV039 License management
TCV060 Directory Management
TCV061 Alarms filtering from OmniPCX Enterprise to OmniVista 4760
TC0846 Accounting: Investigation elements
TC0858 Traffic observation: Investigation elements
TC1520 ed2 User Management with the USERS Application
TC1521 ed3 OTmass users and devices import
Warning Each time you are requested to erase or edit a file, it is absolutely necessary to make a copy of the original.
These operations must be performed by an expert (ACSE) trained on the product. In the opposite side, you
can contact the "Professional Services" (mailto:professional.services@alcatel-lucent.com or your local
Services representative).
2.1 References
- OmniVista 8770 Release 2.6.7 package : 3BH11669 AGAC
- OmniVista 8770 software DVD which contains: : 3BH11670 AGAC
Version Release 2.6.07.05.a
Installation Manual : 8AL90704USAG Ed.1.0
Security Guide : 8AL90705USAE Ed.1.0
2.2 Patches
Patch_260705E_JAR_AAR.zip crqms00180306 OT R10.0 [UUM]: Some issues when creating users in UUM
crqms00180305 Column labels not displayed for OT attributes in grid view
Reminder:
On server side, all patches located in the Patches\Mandatory folder are automatically installed at the end of
the installation.
Note The manual patches files opening is failing when using the embedded Windows tool. It’s happening
correctly when using an external tool like 7-Zip.
release OV8770 R1.0 R1.1 R1.2 R1.3 R2.0 R2.5 R2.6 R2.6.7
License version 1 2 3 4 5 6 7 7
Note For maintenance reasons, it’s possible to keep the same license to upgrade a server to release n+1.
In this case the new features controlled by license will not be available in the new release
Note From 50000 subscribers, you need the agreement of Alcatel-Lucent (process PCS – Premium Customer
Support).
From 100 nodes or PCS, you need the agreement of Alcatel-Lucent (process PCS – Premium Customer
Support).
OmniVista 8770 has been validated in a VMware ESX® environment and Microsoft Hyper-V®.
The hyper-threading option should not be validated on the VM. Configure one CPU with 4 cores and
not 2 CPUs with 2 cores.
For Accounting, the maximum number of tickets is 30millions.
It’s not recommended to use the local Client installed on the server. However, if for any reason this
Client is regularly used it’s advised to increase the memory size.
OV8770 Releases PCX Releases Software version equal to or higher than IP Connection or IP/X25
>=R1.3 6.0 to 8.0 F1.602.3.i to G1.302.6.q yes
>=R1.0 8.0.1 G1.503.35.h Yes
>=R1.0 9.0 H1.301.50.a Yes
3.2.2 OpenTouch
OV8770 OXO
Releases Releases Software version equal to or higher than …
The use of Clients installed on a Citrix Presentation server XenApp 7.6 is validated.
The number of clients is limited to 4.
A minimum of 8 Gb dedicated RAM is required.
The use of Clients installed on a Citrix server is not possible when we manage OmniPCX Office nodes. The
OMC tool is not compatible with Citrix.
4.1 Installation
Starting from Windows 7, when using an account different from “Administrator”, to start the
server installation or an Upgrade, right click on the ServerSetup.exe file and select the option
Run as administrator. Otherwise the installation would fail.
The firewall may generate messages asking for allowing communication for Java.exe and bin_ns-
slapd.exe programs. You have to validate these requests.
It’s mandatory to manage a fix IP address (and not a DHCP one) and also the default gateway before
starting the server installation.
The server name cannot contain the following characters: «/\[]":;|<>+=,?* _ ». In the opposite case,
the server installation would fail.
If a previous Java version is already installed on a machine, it will be updated to Java 7 during OV8770
server or client installation.
As a consequence, to have OmniVista 8770 and OmniVista 4760 clients in the same machine then the
clients have to be installed in the following order:
OmniVista 8770 client
OmniVista 4760 client
It is not allowed to modify the default HTTP (80) and HTTPS ports (8443) for compatibilities reasons with
the Performance application. The port 443 has as well to be available for Apache.
Warning The server upgrade from 1.3 and 2.0 releases to R2.6.7 brings a modification for the VOIP quality
supervision application. The Performance application based on a Vital Suite module has been
removed. It has been replaced by a more simple and integrated module. Reports and data from the
previous application will no more be available after the upgrade to R2.6.7. The data have to be
processed before the upgrade.
5 SERVER UNINSTALLATION
To automatically uninstall all the server components launch the command:
Start\Programs\OmniVista8770\Tools\Uninstall OmniVista 8770 Server
The installation folder is not always deleted during the automatic server uninstallation. In this case it has to be
deleted before starting a new installation.
In case of server uninstallation failure it could be necessary to remove some registry keys. This can be done
using the script 8770Cleanup.vbs from the DVD folder Tools\8770Cleanup.
6.1 Description
The goal of the OmniVista 4760 to OmniVista 8770 migration is to export the following data from an
OmniVista 4760 R5.2 server to import them in a new OmniVista 8770 server.
If an upgrade to R5.2 from previous releases is required, a temporary license can be asked by an eSR.
Only the following data is retrieved:
PCX tree and related management
Company Directory
Accounting carriers data
Personalized reports definitions
Accounting organization by levels
To retrieve the accounting tickets from an OmniVista 4760 server you need to archive them, and then restore
them in the OmniVista 8770 server. (For the Restore operation the option “Label for records (tickets)” has to
be equal to “Loaded records”)
Warning The Migration tool does not allow retrieving the directory replication management from OmniVista
4760. It has to be managed completely in OmniVista 8770 servers.
In addition, during migration, the replicated sub-suffixes from OmniVista 4760 are created as
normal entries in the OmniVista 8770 company directory. That’s why when the sub-suffix is created
to reproduce the replication with the same name the system throws “The entry already exists”.
The workaround for the issue is
After migration :
1. Export the entries under the sub-suffix entry in the company directory (For eg., if it is a
department sub-suffix, then export the department and its children).
2. Then delete the replicated entries (For eg., department sub-suffix and its children in this case)
from the company directory.
3. Now create the sub-suffix with the same name using the replication procedure. This will create
the corresponding entry in the company directory.
Then import the entries which were exported during step 1.
7.3 PKI
A certificate has to be installed in the default browser to be able to launch the Administration page of the PKI
application.
It is located in the 8770\certificates folder (superadmin.p12.
You need to import it in the Personal and Trusted Root certification Authority tabs. (For Internet
Explore:Contents\Certificates).
The required password is the one entered at the server installation time (ejbca by default).
Note The MSAD plug-in must be regenerated and installed again on the Active Directory server after rehosting.
Warning
The password of the account MSAD8770Admin must not be changed in the Security application
The Security guide describes the preliminary operations management for the backups on network drives.
Note
In windows 7, if the Java update parameters are not displayed in the Java control panel, you have to do the following:
Click Start. In the Start Search box, type command.
- For users creation from the MSAD Web client, the OmniVista 8770 server name has to be inserted in
the Trusted sites list.
A new phone set 8038 Premium Deskphone is supported in the OpenTouch 2.1.1 as a middle-range SIP
device.
The management of this device is done from the 8770 DEVICES and USERS applications. The 8770 device
management is in charge of configuration and binary deployment. The files (configuration and binaries) are
stored in the OpenTouch server and downloaded from this location by the devices.
The 8038 is counted as an ALU device in the OmniVista 8770.
Provided features
- The device parameters are retrieved in the DEVICES application inventory.
- Auto discovery of the MAC address.
- Binary deployment per group of devices: a binary version and a set of applications can be deployed
for a limited group of OpenTouch devices.
- management from DEVICES and USERS applications, AD Client and OpenAPI
- Management with Mac address (unallocated pool) or with key and password (self-assignment).
- Management with or without profile. Creation and association to OpenTouch user through metaprofile.
- Management from mass provisioning files
Limitations
- Auto discovery of the MAC address is not provided by the 8001 DeskPhone device; therefore the
management through metaprofiles is not provided (USERS, AD Client and OpenAPI) nor through
profiles (OpenAPI)
- No management from from AD Client nor OpenAPI.
- The device parameters are not available in the DEVICES application inventory.
- The management of the certificates is done outside the 8770.
- The management of the keys is not available from the DEVICES application.
- Binary deployment per group of devices is not supported : 1 binary per OpenTouch instance for all the
OpenTouch users
8.4 Support of Chrome web browser for OmniVista 8770 web Client
Chrome web browser has been validated as a web Client for Directory only (no Network Management).
8.5 New settings for 8088 Deskphone in hospitality mode for OmniPCX
Enterprise
New settings are available to obtain similar features as the ones available for the 8082 MyIC Phone devices.
As soon as an entry is added in the Technical Directory (Configuration application), first a matching person is
searched in the Company Directory (same name and firstname).
When such an entry does not exist, the automatic creation process checks if the technical entry matches the
automatic creation criteria defined in the Administration application.
The criteria are related to OXE objects / OT users and (new from 2.6.7) to some attributes values.
Note When the Call by Name attribute is not validated at OmniPCX Enterprise side, the corresponding person is
created in the Directory with Red confidentiality.
If it matches then a Person is created and links are set between the Person (Company Directory) and the
system entry (OXE or OT user).
In the OmniVista 8770 2.6.7, the additional automatic criteria addresses only the OXE users, in order to avoid
the creation of persons for hotel/hospital rooms, desksharing sets and nomadic devices.
To fully check the automatic creation criteria, some additional attributes are synchronized from OXE
and stored in the Ldap directory for further operations:
Hotel-set operation (room/administrative)
Set function (desksharing user, desksharing set)
ghost_Z and ghost_Z_Feature (nomadic)
When the “limit to real users (OXE)” parameter is checked, room sets, ghost sets for nomadic feature,
desksharing virtual sets are excluded from the automatic creation process.
This is done according to a string (Ldap filter format) given in the Expert tab. Edition is reserved to Expert
administrators.
(&(phoneFunction=pbxAdministrative)(|(setRole=Default)(setRole=DSU))
(!(stationType=GAP_ENHANCED))
(!(stationType=MIPT_300))
(!(stationType=Extern_Station))
(!(stationType=GAP_HANDSET))
(!(stationType=UA_VLE_CORDLESS ))
(!(stationType=UA_DECT_2G))
(!(ghostZ=1))
(!(ghostZFeature=NOMADIC_FEATURE)))
8.8.3 User creation from AD client, Open API or Mass Provisionning file
From the AD Client, from the user schema or from the User template file, a “Key function” attribute is added
where the Administrator can overwrite the value from the OXE metaprofile.
When creating an OXE user from the USERS application, the drop list that proposes the possible devices is
enriched with the new types (8029, IPTouch 8028, 8039, IPTouch 8038) to replace the old ones (4029/8029,
4039/8038).
However the list displayed is independent from the OXE release, meaning some device types may be proposed
that doesn’t exist on a given OXE; the device type as managed on OXE is got after synchronization.
For example, in case the Administrator selects an 8029 device while the target OXE knows only about
4029/8029, the user will be created with 4029/8029 device type and this value will be returned from OXE
(configuration query or synchronization).
The same list is also available from AD Client and OpenAPI with the same remarks.
Note that after an OXE upgrade to R11.2, the device type is updated in 8770 applications only after OV8770–
OXE synchronization and given the device recognition is requested on OXE side, through the parameter
System\Other System Param.\System parameters\Force Type Identification option.
The areas where the keys are displayed are clickable and give access to the content of the keys.
The Software keys (virtual add-on) are accessible through the navigation keys mapped on the
image.
The physical add-ons are also manageable from this application in separate tabs.
Note that when the 8770 is managing an OXE running previous releases, the images of the old range sets are
used to manage new range sets. This means also that for these OXE instances, the 4 physical keys of the
8028/8029 phone sets are managed as software keys, accessible from the navigation keys.
From OXE k1 (OXE 11), the number of keys on the virtual add-on can be set to 40 instead of 72 :
this is done through a global system option : System > Other System Parameters > Spec.Customer
Features Parameters > x89 40 keys AOMV.
This parameter is read at the Graphical View application start to determine the number of
virtual keys.
Similarly the KAT109 (STD USER IP DEVICE) KPI definition is updated to take into account the new device
types (IPTouch 4028, IPTouch 8028, IPTouch 4038, IPTouch 8038, IPTouch 4068, IPTouch 8082, IPTouch
8068)
8.10.1 OpenTouchT ID
The Opentouch Id is retrieved from the OpenTouch node during the synchronization.
It is exposed in the header part of the RTU grouped report and MCS grouped report in the same place as the
OXE CPU ID. No identification of the value (no KATxxx).
This KPI is available only from OT 2.1.1. For lower OT releases, the field is left blank in the reports.
This KPI is available only from OT 2.1. For lower OpenTouch releases, the KPI is not evaluated.
The status for ALE equipments is given in the below Erreur ! Source du renvoi introuvable. (for the SSL
layer used by OmniVista8770)
A particular care has to be taken before doing an upgrade to R2.6. Make sure the devices
are doing https requests and not http ones.
9.5 USERS
Users creations fail when the Entity 1 does not exist on the OmniPcx Enterprise.
The reason is that the user creation by profile is failing in this case. The system tries first to create the
user, using the default parameters (including missing entity 1) before applying the profile’s
parameters.
Warning An OXE user with ICS rights will be counted for 2 users at the license level.
This is not managed by ACTIS.
In the synchronization rules, it’s forbidden to select the MSAD directory root as MSAD Location.
When this level is selected for one of the rules, the synchronization fails.
It’s not allowed to create users whose name contains specific characters (UTF8) using the MSAD
web client.
The attributes « manager » and « assistant » can only be synchronized from MSAD to OV8770
When using Internet Explorer 8 or 9, it’s mandatory to validate the « active scrpting » to allow
the web client refresh after a meta-profile selection.
Tools\Internet Options\Security\Internet\Custom level \scripting\enable “active scripting”
id headline TSref
crqms00158523 Unified User mngt : grid edit slow 1-170905951
crqms00169406 2.6.05.01/Alarms/Cyclic restart of Alarm service/1-172919271 1-172919271
crqms00164415 8770 R2.6.05.01/USERS/it takes a too long time to display users in the grid/1- 1-173551611
173551611
crqms00166585 On 8770 add a user in the user group doesn't work as define. 1-173625539
crqms00166156 OV8770 2.6 Topology: "Erreur pendant la validation, se reporter au fichier 1-173755248
d'erreur" - 1-173755248
crqms00170785 2.6.05.01/2.5.04/Alarms/No config module loading1-173968161 1-173968161
crqms00168520 8770 : Missing tooltip on UUM for SIP password 1-174452911
crqms00166558 8770 R2.6/Topology/zoom/desynchro between colored background and 1-174489261
network elements/
crqms00166560 8770 R2.6/Topology/zoom/moving to subentries in the tree/1-174489400 1-174489400
crqms00166610 8770 R2.6/Topology/horizontal scrolling bar disappears/1-174515651 1-174515651
crqms00166633 8770 R2.6/Topology/incorrect behaviour adding a colored background/1- 1-174517162
174517162
crqms00166638 8770 R2.6/topology/alarm piles are overlapping/1-174517261 1-174517261
crqms00166641 8770 R2.6/Topology/Alarm pile size difference/1-174517414 1-174517414
crqms00173288 2.6.05.01/Accounting/PurgePeriod/1-174777371 1-174777371
crqms00169530 8770 R2.6.05.01/Problem to import via migration tool R2.6.05.01/1-175435953 1-175435953
crqms00168562 8770 R2.6/Server installation failure/1-175498503 1-175498503
crqms00169319 2.6.05.01/FREAK and JBOSS jmx-remoting.sar vulnerability/1-175576211 1-175576211
crqms00168716 770 R2.6/USERS/filter on 4019 returns also IpTouch 4018/1-175583011 1-175583011
crqms00172508 Security issue on OpenTouch after a security scan 1-175685221
crqms00178066 Scheduled OXE import fails on 8770 1-175728361
crqms00169497 8770 R2.6/Audit loading low performance and reliability/1-175842391 1-175842391
crqms00170708 In scheduler, daily job failed because of Audit restarting 1-176412923
crqms00171962 MSAD plugin : after creation of user , the phone number is not displayed 1-176452301
crqms00172722 8770 R 2.6.05.01 / Issue with Latvian characters in report 1-176531001
crqms00170936 8770 : In UUM, modification using copy/paste produces the lost of the ice link. 1-176650011
crqms00172149 8770 R2.6.05.01/After migration 1.3.11 to 2.6.05.01 8770 data backup job is 1-176797715
missing and executing job date changed/1-176797715
crqms00172249 Alarmserver and Syncldappabx restarting constantly 1-176813673
crqms00172760 8770 R2.6.05/Audit service is crashing at every loading attempt/1-176918019 1-176918019
crqms00171283 OXE configuration, the banner is missing when we consult devices settings. 1-176970267
crqms00176101 ISDN number wrongly constructed 1-177417234
Here is the list of the problems that are not yet fixed. These are the problems detected in the current version
and in the previous 2.6 ones.
id headline TSref
crqms00175267 OV8770 // Radius Authent failing if password length = 16 characters 1-172523061
crqms00166355 8770 R2.6/Apache server randomly no more accessible/1-174192814 1-174192814
(a workaround solution is available on the demand)
crqms00176849 2.6.05.01/Alarm Generation when an account gets locked 1-174469131
crqms00172405 Synchronization issue between OXE and ICS. // 1-174788081 // 1-174788081
crqms00173499 accounting process set to no in PABX still sets are retrieved in Accounting 1-176132801
module
crqms00171596 Export of user data via access by Webclient fails : not enough menory to execute 1-177029401
request
crqms00176823 Alarms:SNMP component will not accept the double quotes special character in 1-177353081
passphrase
crqms00174167 8770 R2.6/OXE configuration/search in multiple nodes often fails/1-178229091 1-178229091
crqms00178210 //8770 Certificate Validity for MSAD plugin is for 1 year only 1-179024141
crqms00180845 8770 2.6.7.01: After migrating from 4760 to 8770, The SNMP service is not 1-180160951
stable.
crqms00180629 MySQL errors return daily in the Windows event logs 1-180193081
crqms00180237 "Select all" highlights only OXEs of same version in 4760 but not in 8770 1-180250053
crqms00181517 8770 R2.6.07.01.a/Reports/Customized graph in personalized 4760 report-lost of 1-180250081
defined XY axis values after migration to 8770 / 1-180250081
crqms00181624 Randomly OXE link unavailable on 8770 UUM 1-180473751
crqms00181119 is it possible to get "1.3.6.1.4.1.637.64.4760.9.1.16" (notifClearIncident). for 1-180645871
OTMS service restart?
crqms00182277 8770 2.6.07.01/UUM/Not Possible to change Users TUI Password to the same 1-180967171
digits once modified locally on the phone/1-180967171
crqms00181267 2.6.07.01/Multiple Vulnerabilities/1-181027321 1-181027321
crqms00180535 8770 R2.6.07.04/Directory/In Google chrome the custom themes search 1-181115102
windows in right side/1-181115102
crqms00181039 8770 R2.6.05.01.f/Administration/Value of automatic inheritance are not 1-181153361
translated correctly/1-181153361
crqms00181389 8770 2.6.05.01.f/Diagnostic tool/Error message while executing the Diagnostic 1-181153368
tool/1-181153368
crqms00180906 8770 R2.6/Directory replication/initialize and schedule buttons not easy to 1-181191955
select/1-181191955
crqms00181228 In configuration of Oxe, exporting TG shows fail error message though Export is 1-181274421
successful.
crqms00181232 8770 R2.6.7/link display disappears when mouse is over it/1-181448241 1-181448241
crqms00182410 8770 2.6.7.01: Tickets Archive is failing - 1-181461281
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