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Documente Cultură
CONTENTS
S.NO TITLE
1. IMPORTANCE AND PURPOSE OF COMMUNICAITON
2. PROCESS OF COMMUNICATION
3. COMMUNICATION IN ORGANISATION
4. MANAGEMENT OF WRITTEN AND ORAL
COMMUNICATION
5. BARRIERS TO EFFECTIVE COMMUNICATION
6. REPORT WRITING
7. COMMUNICATION TECHNOLOGY-OFFICE
PROCEDURES AND AUTOMATION
8. HUMAN RESOURCES AND COMMUNICATION
9. MULTINATIONAL COMMUNICATION
10. TRAINING IN COMMUNICATION
COMMUNICATION
Nearly 80% of our work time goes in communicating. The entire world is
moving on communication. Our day starts with ‘communication’.
Communication creates and executes the situation under all the circumstances.
Hence the communication is an ‘in thing’ in our day to day life. It is an important
aspect of behavior; human communication is affected by all factors that influence
human behavior.
Business Communication
Credibility: This implies that the sender of the message gives due importance to
the receiver and composes the message. This kind of thoughtful approach to
communication is also termed as you attitude.
‘Why you ask me to ring you up when you are not free to receive my calls’
(anger/rudeness)
‘I don’t mind ringing you up if you tell me when I can do so?’(being courteous)
Clarity: Absolute clarity of the idea adds to the meaning of the message. The first
stage is clarity in the mind of the sender. The next stage is the easier transmission
of the message in a manner which makes it simple for the receiver to comprehend.
The me4ssage of the4 letter should be clear in the first reading. Clear message
avoid misunderstanding and saves time.
Clarity depends on four factors:
(i) Short and simple sentences.
(ii) Proper punctuations
(iii) Giving definite and concrete details.
(iv) Logical sequence of ideas.
Strength: The strength of the message emanates from the credibility of the sender.
If the sender believes in the message he is about to transmit, there is bound to be
strength and conviction in whatever he tries to state. Half-hearted statements or an
utterance that the sender himself does not believe adds a touch of falsehood to the
entire communication flow.
Shortness - Economizes
Simplicity - Impresses
Strength - Convinces
Sincerity - Appeals
1. IMPORTANCE AND PURPOSE OF COMMUNICATION
• For an individual:
A well written resume, cover letter, convincing interview can get you the job you
want even though more qualified people have applied for it. While working good
verbal and non verbal communication helps to interact effectively with others and
get work done efficiently. Unless you express effectively the purpose of your
ideas, acts cannot be fulfilled and go unnoticed. Good writing skill will also
increase the chances of getting promotion.
Improving ones communication skills will benefit to the employee himself. Over a
period of time they can become the assets of the organization they are working
with.
• For an organization:
Improving communication skills helps not only you but also the organization.
Communication helps in boosting employee morale, by keeping them informed
about what is going on, involving them in decision making and getting feedback
from them regarding their opinions, attitudes and suggestions.
4. Raising Morale: Morale is the state of mind and of discipline and spirit of a
person or a group. In a work place, it is reflected in the individual and
collective actions of the employees; it reflects their level of discipline and
confidence. People with high morale feel good about themselves and are highly
motivated and have the courage to face problems and meet challenges.
5. Counseling: Counseling is specialized form of advice. Stress, tension and
some emotional problems can b e sorted out, treated and corrected at the health
counseling centre of the company.
4. Discussion: Plans and projects require discussion and review, formal and
informal meetings are held for this purpose. Daily routine matters may be
settled by informal discussion. Discussions among persons of equal status
have an educative value, and are used in training programs.
Quicker
problem
solving
Improved Stronger
stakeholder decision
response making
Enhanced Effective
Increased
professional Communicat productivity
image ion
Clearer
promotional Steadier work
materials flow
Stronger
business
relationships
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