Example Installer Factory Production Control System 04.04.13

BRILLIANT WHITE WINDOWS FPC MANUAL
Complete your Quality Policy Statement and the

following FACTORY PRODUCTION CONTROL (FPC)
document.
The following example may include some procedures

that differ from your own. If so either adapt your
processes accordingly or adapt this document to suit
your organisation’s working practices. Either way you
must carry out your method of working in
accordance with EN 14351 and as stated in the
completed FPC
Date: 08/01/2013 Page1of35 Issue:001

FACTORY PRODUCTION CONTOL

SYSTEMS MANUAL
BRILLIANT WHITE WINDOWS Ltd.

Unit 2, Rosewood Industrial Estate,
Off Golden Oak Way,
Chartwell Green, Cherryshire.
CG10 2GO. UK

CONTENTS
FACTORY PRODUCTION CONTROL MANUAL ...................................................... 2
COMPANY ORGANISASTION CHART ..................................................................... 3
OPERATIONAL PROCEDURES ............................................................................... 8

OP03.01 FPC system document control ..................................................................................8
OP03.02 Sales order processing .............................................................................................9
OP03.03 Customer complaints .............................................................................................10
OP03.04 Supplier surveys and approved suppliers ...............................................................11
OP03.05 Purchasing .............................................................................................................12
OP03.06 Purchasing: Specification from Frame Fabricator and IG Unit supplier ....................13
OP03.07 Goods inwards inspection ......................................................................................14
OP03.08 Control of inspection, measuring and test equipment ............................................15
OP03.09 Control of non-conforming product .......................................................................16
OP03.10 Training .................................................................................................................18
OP03.11 Handling,storage and preservation of product .......................................................19
OP03.12 Product identification and traceability ....................................................................20
FORMS ........................................................................................................................
21
FO04.01 Document issue/change request ............................................................................21
FO04.02 Customer complaint form ......................................................................................22
FO04.03 Supplier questionnaire ...........................................................................................23
FO04.04 Approved suppliers list ..........................................................................................26
FO04.05 Quaranteed product register ..................................................................................27
FO04.06 Calibration equipment record.................................................................................28
FO04.07 Induction training checklist ....................................................................................29
FO04.08 Skills matrix ...........................................................................................................30
QUALITY PLANS ..................................................................................................... 31

QP05.01 Control of incoming goods ....................................................................................31
TEST PROCEDURES ............................................................................................. 32

TP:06.02.1 In-house calibration ...........................................................................................32
IDENTIFICATION LABELLING ............................................................................... 33

Identification Labelling .........................................................................................................33

ORGANISATION
Complete the organisation chart for your business based on the job roles
ORGANISATION DIAGRAM
Insert Job Title
Insert Job Title

Insert Job Title
Installation
Office manager?
Manager/Surveyor
Insert Job Title

Installation Fitter?

1.0 OBJECTIVE
Brilliant White Windows Ltd. specialises in the supply and installation of PVC-U or Aluminium
windows and doors.
The company will provide standards of service and product to meet all customer requirements
of quality and cost. Product delivered to customers shall conform to purchase order
requirements at all stages of procurement, manufacture, stock holding and despatch.
To assist in achieving these objectives, it is the policy of the company to establish and
maintain an effective and efficient factory production control system which conforms to the
requirements of BS EN 14351-1:2006+A1:2010 and to ensure that the products placed on
the market conform with the stated performance characteristics of the standard.
1.1 General requirements
The Company has established, documented, implemented & maintains a factory production
control system in line with the requirements of BS EN 14351:2006+A1:2010.
The key processes needed for the factory production control system and the interaction of
these processes are identified within the documented operational procedures and works
instructions.
The company will determine criteria and methods needed to ensure that both the operation
and control of these processes is effective and maintained.
The company will ensure that adequate resources are provided to support the operation and
monitoring of these processes. Processes will be monitored, measured and analysed to
ensure that planned results are achieved.
1.2 Company representative
The company has appointed The Installation Manager as the person who is responsible for
ensuring that the processes needed for the factory production control system are established,
documented and maintained. The Installation Manager is also responsible for reporting the
performance and need for improvement of this FPC system to company management and
ensuring the promotion and awareness of FPC system throughout the organisation.
2.0 Factory Production Control System
2.1 Documentation
The factory production control system includes;
i. A factory production control manual.

ii. Documented quality procedures & works instructions.
iii. Those documents required by the company to ensure effective planning, operation
and control of its processes and records required by BS EN 14351-1:2006+A1:2010.
2.2 Control of documents
Documents required by the factory production system are controlled. All such documents are
controlled in accordance with OP:03.01 FPC System Document Control.
2.3 Competence and training
2.3.1 All personnel performing work-affecting the manufacture of product are competent on
the basis of appropriate education, training skills and experience.
The company will determine the necessary competence for personnel performing work
affecting product quality and provide training or take other actions to satisfy these needs. The
company will evaluate the effectiveness of those actions taken and will ensure that the
employees are aware of the relevance and importance of their activities and how they
contribute to the achievement of the finished product. The company maintains records of all
training and education affecting finished product.
2.4 Planning of production and product realisation
The company will plan and develop the processes needed for production product realisation.
The planning is consistent with the requirements of the other processes of this factory
production control system.
Planning for production and product realisation incorporates the determination of the;
i. Quality requirements of the product.

ii. The need to establish processes, documents, and provide resources specific to the
product.
iii. Required verification, validation, monitoring, inspection and test activities specific to
the product and criteria for product acceptance.
iv. Records needed to provide evidence that the realisation processes and resulting
product meet requirements.
2.5 Contract Review
2.5.1 Determination of requirements related to the product
The company will ensure that it determines;
i. Requirements specified by the customer, including the requirements for delivery and
post delivery activities.
ii. Requirements not stated by the customer but necessary for specified intended use,
where known.
iii. Statutory and regulatory requirements related to the product.
iv. Any additional requirements by determined by the company.
2.5.2 Review of requirements related to the product
The company will review the requirements related to the product. The review will be
performed prior to the company’s commitment to supply a product to a customer and will
ensure that;
i. Product requirements are defined.

ii. Contract or order requirements differing from those previously expressed are
resolved.
iii. The company has the ability to meet the defined requirements.
Where a customer provides no documented statement of requirement, the company before

acceptance will confirm the customer requirements. If and when product requirements are
changed the company will ensure that the relevant documents are amended and that relevant
personnel are made aware of the changed requirements.
2.5.3 Customer communication
The company will ensure that it will determine and implement effective arrangements for
communicating with customers in relation to;
i. Product information.
ii. Enquiries, contracts or order handling, including amendments.
iii. Customer feedback, including customer complaints.
(See procedures OP 03.02 Sales Order Processing & OP 03.03 Customer Complaints)
2.6 Purchasing
2.6.1 Purchasing process
The company will ensure that purchased product required for production and product
realisation conforms to specified purchase requirements.
The company will evaluate and select suppliers based upon their ability to supply product in
accordance with the company’s requirements and in accordance with the requirements of BS
EN 14351-1:2006+A1:2010 standard. Details of supplier selection & evaluation are included
within OP 03.04 Supplier Surveys & Approved Suppliers.
2.6.2 Purchasing information
Purchasing information describes the product to be purchased.
The company will ensure the adequacy of specified purchase requirements prior to their
communication to the supplier.
Details of purchasing arrangements are included within OP 03.05 Purchasing OP03.06

Purchasing: Specification from Frame Fabricator and IG Unit supplier.
2.6.3 Verification of purchased product
The company will inspect incoming product in accordance with OP 03.07 Goods Inwards
Inspection. The company relies upon the supplier to take responsibility to ensure that product
purchased conform to agreed specified requirements.
2.7 Production and service provision
2.7.1 Control of production and service provision

The company will plan and carry out production and service provision under controlled
conditions. Controlled conditions include, as applicable
i. The provision of information that describes the characteristics of the product.

ii. The provision of works instructions.
iii. The use of suitable equipment.
iv. The provision and use of monitoring and measuring devices.
v. The implementation of monitoring and measurement.
vi. The implementation of release, delivery and post delivery activities.
2.7.2 Validation of processes for production and service provision
The company will ensure that production or service processes are evaluated and validated to
ensure that the processes will achieve planned results. The company will ensure it
establishes arrangements for these processes including, as applicable
i. Defined criteria for review and approval of the processes.

ii. Approval of equipment and qualification of personnel.
iii. Use of specific methods and procedures.
iv. Requirements for records and revalidation.
2.7.3 Identification and traceability
Explain how your company traces the supplied windows and IGUs back to the order?

2.7.4 Preservation of product
The company will ensure that it preserves the conformity of product during internal processing
and delivery to the intended destination. This preservation will include identification, handling,
packaging, storage and protection.
2.8 Control of monitoring and measuring devices
Measuring devices will be controlled in accordance with OP 03.08 Control of Measuring,

Inspection and Test Equipment.
2.9 Measurement, analysis and improvement
2.9.1 General
The company will plan and implement the monitoring, measurement; analysis and
improvement processes needed to demonstrate conformity of the product, to ensure
conformity of the factory production control system and to continually improve the
effectiveness of the quality management system.
2.9.2 Customer complaints
The company will monitor information relating to customer complaints as to whether the
organisation has met customer requirements. OP 03.03 customer complaints
2.9.3 Monitoring and measurement of processes
The company will apply suitable methods for monitoring and, where applicable, measurement
of the factory production control system processes. These methods will demonstrate the
ability of the processes to achieve planned results. If planned results are not achieved then
corrective action will be taken to ensure conformity of the product. Documented quality
procedures have been implemented to ensure that the organisation’s key processes achieve
planned results in accordance with the BES EN 14351-1:2006+A1:2010 standard.
2.9.4 Monitoring and measurement of product
The company will monitor and measure the characteristics of the product to verify that the
product requirements have been met. This is performed at the goods inwards stage OP
03.07 Goods inwards inspection.
2.10 Control of nonconforming product
The company will ensure that product which does not conform to specified requirements is
identified and controlled to prevent its unintended use or delivery. The controls and related
responsibilities and authorities are included in OP 03.09 Control of Nonconforming Product.
2.11 Improvement
2.11.1 Corrective action
The company will take action to eliminate the cause of nonconformities in order to prevent
recurrence. Corrective actions will be appropriate to the effects of the nonconformities
encountered. OP 03.03 Customer Complaints procedure has been established to define the
requirements for;
i. Reviewing nonconformities (including customer complaints)

ii. Determining the causes of nonconformities.
iii. Evaluating the need for action to ensure that nonconformities do not recur.
iv. Determining and implementing action needed.
v. Records of the results of action taken.
vi. Reviewing corrective action taken.
2.11.2 Preventive action
The company will determine action to eliminate the causes of potential nonconformities in
order to prevent their occurrence. OP03.03 Customer Complaints will ensure that the
company can;
i. Determine potential nonconformities and their causes.

ii. Evaluate the need for action to prevent occurrence of nonconformities.
iii. Determining and implementing action needed.
iv. Establish and maintain records of results of action taken.
v. Review preventive action taken.

OP: 03.01 FPC System Document Control
RESPONSIBILITY
Identify need for

documented FPC Departmental
system to be
Manager/Director
amended
Raise ‘Issue/Change Request Departmental

Form’ FO 04.01 Manager/Director
Departmental
Send ‘Issue/Change Request Form’ Manager/Director
to Installation Manager
No Installation Manager
Discuss with Issue/Chang
Installation e request
Manager approved?
Yes
Amend documented quality

assurance system
Installation Manager
Amend issue level on

contents page Installation Manager
Issue amended FPC system

documentation and advise
originator of completion

OP: 03.02 Sales Order Processing
RESPONSIBILITY
Receive order
by hand, fax,
email, internet or
telephone.
No Are order
Review/discuss Customer services
requirement
with customer s clear?
Yes
Enter order onto computer,
acknowledgement sent to customer
Customer services
No
Advise customer & Are all items Customer services
generate back required
order available?
Yes
Items are ordered Installation Manager

from Window
Warehouse Ltd and
other suppliers
Orders checked Quality Control
Yes
Are there
any Customer Services
shortages?
No
Install Products
Invoice customer Customer Services

OP:03.03 Customer Complaints
RESPONSIBILITY
Receive complaint
Record complaint details on

Recipient
‘Customer Complaint Form’ FO
04.02
Pass ‘Customer Complaint Form’ to Recipient

Senior Manager
Investigate complaint Installation Manager
Identify/implement
corrective/preventive action Installation Manager
Advise customer Customer Services
Record details on ‘Customer

Complaint Form’ & file details

OP: 03.04 Supplier Surveys & Approved Suppliers
RESPONSIBILITY
Inform Installation Manager of

details of proposed new Management
supplier
Issue ‘Supplier Questionnaire’
FO.04.03
Select alternative
supplier
Review completed Installation Manager

questionnaire
Is information
No received
satisfactory? Installation Manager
Yes
Notify supplier that

they will be
accepted as an
approved supplier
Add supplier to Approved

suppliers list FO 04.04 Installation Manager
Evaluate supplier
performance Installation Manager
Inform supplier-
requesting details of
actions to be taken No Yes
Is
towards improvement performance
acceptable?

OP: 03.05 Purchasing
RESPONSIBILITY
Identify need to Installation Manager

purchase stock
item
Identify approved supplier. (See Installation Manager

approved suppliers list)
Yes
Set up new product New Installation Manager
on stock ledger product
required?
No
Raise purchase order Installation Manager

detailing all relevant
information
Issue Purchase Order to Installation Manager

supplier
Chase order progress if Installation Manager

appropriate
Receive goods and inspect in Installation Manager

accordance with (see
OP:03.07)
Forward invoice to Installation Manager

accounts

OP: 03.06 Purchasing: Specification from Frame Fabricator and
IG Unit supplier
RESPONSIBILITY
Purchase frame Installation Manager

sand IG unit
srequired to
complete order
Window and doorset frames

purchased from
Window Warehouse Ltd.

Unit 1, Dragon Industrial Estate
Fitzherbert Road, Farlington
Portsmouth PO6 1SQ
Products are compliant with
EN14351-1 and manufactured
in accordance with ISO
9001:2008 Quality
Management System
Manufacturers DoP and

Specification Technical
Documentation can be viewed
at www.window-
warehouse.co.uk
IG Units purchased from

Insert supplier name/s and
address details
Products are EN1279:5

compliant on the basis of pass
result in Initial Type Testing to
EN 1279:2/3 together with a
part 6 compliant Factory
Production Control system
Manufacturers DoP and

Specification Technical
Documentation can be viewed
at insert website location

OP: 03.07 Goods Inwards Inspection
RESPONSIBILITY
Goods arrive
Operative
Unload vehicle
Operative
Check/inspect goods
Inform Is delivery
Installation No quantity/ product
Manager correct?
Operative
Notify supplier
Yes
Quarantine goods in Are goods received in

accordance with
‘Control of non- No good condition and
controlled in
conforming product’ accordance with Operative
OP 03.09 ‘Quality Plan’
QP 05.01 ?
Yes
Label / identify goods Operative
Sign ‘Goods Received Note’ Operative
Forward Goods Received Note

Operative
to Finance Manager
Book stock onto stock ledger

Finance Manager

OP: 03.08 Control of Inspection, Measuring & Test Equipment
RESPONSIBILITY
Recall all items due for calibration

Items to be
Internally calibrated
internally or Installation Manager
externally?
Externally
Calibrate items internally in
accordance with Test
Procedures TP:06.01(01-01) Send items to recognised
calibration laboratory for Installation Manager
calibration
Is item outside
limit of Issue
Do not use. Yes acceptability, No Certificate of
inoperative, Calibration Installation Manager
Appropriate action
suspect or
to be taken
showing evidence
of damage?

OP: 03.09 Control of Non Conforming Product
RESPONSIBILITY
Identify non-
conforming
product
Label product
with ‘On-Hold Installation Manager
Sticker‘
Record details on
‘Quarantined
Product Register’
FO 04.05 Installation Manager
Notify supplier
Review
disposition of
the product Installation Manager
No
Release? Installation Manager
Yes
Acquire concession
Raise ‘Return to note from supplier if
Supplier Note’ appropriate

OP:03.09 Control of Non Conforming Product
RESPONSIBILITY
Arrange for supplier Record details on ‘Quarantined

to collect non- Product Register’ FO 04.05.
conforming product Records shall be kept for the Installation Manager
product guarantee period.
Enter details onto Inform installations

Stock Ledger that non-conforming
product is to be Installation Manager
released
Return product to Enter details onto

supplier Stock Ledger Installation Manager
Remove ‘On-Hold
Stickers’ & release Installation Manager
for stock

OP: 03.10 Training
RESPONSIBILITY
All new personnel are given
induction training prior to performing
specific tasks. Details are recorded
on the ‘Induction Training Checklist’
FO 04.07
Determine necessary competence

for personnel performing work-
affecting quality Installation Manager
Provide training to satisfy the above

needs
The Organisation
Evaluate effectiveness of training

provided
Maintain records of training on

‘Skills Matrix’ FO 04.08
Review training requirements and

Installation Manager to raise any
requirements with company Installation Manager
management

OP: 03.11 Handling, Storage & Preservation of Product
RESPONSIBILITY
Schedule delivery
Receive goods in accordance with

OP:03.07 ‘Goods inwards Production Operatives
inspection’.
Store goods in stillages or

appropriate racking to prevent
deterioration of quality Production Operatives
Book goods on to stock ledger

Select product for production as &

Production Operatives
when required (oldest product first)
Monitor & adjust stock ledger as

and when appropriate Installation Manager
Purchase product in Yes No

accordance with Are more
OP:03.05 ‘Purchasing’ products
and OP:03.05 required? Installation Manager
‘Purchasing Specification
from Frame Fabricator
and IG Unit supplier’

OP: 03.12 Product Identification and Traceability
RESPONSIBILITY
Product meets the

requirements of Final
inspection & testing’
OP 03.10
Identification label to be attached to

the finished product for traceability
purposes. Installation Manager
Write manufacture date of product

in blue ink on label as follows : Installation Manager
dd/mm/yyyy
1 Label for each window to be

attached in an unobtrusive position
or supplied with the customer
documentation. Installation Manager

FO:04.01
Document Issue/Change Request No:
Factory Production Control System Manual:
Operational Procedure:
Issue Approval:
Change Approval:
System/Procedure No: Title: Section:
Issue/Change Requested:
Reason for Change:
Originator:................................................. Department:......................................
Date:............................................
Factory Manager:.................................................................. Date:...........................
Approved/Rejected Proposed change reviewed, comments and reason for refusal:
Completed:..……………………………………………………………Date:…………………..

FO:04.02
CUSTOMER COMPLAINT FORM Number:
Customer: Date:
Address: Response required: Yes/No
Goods returned: Yes/No
Telephone:
Complaint received by: Form sent to:
Complaint:
Complaint recorded by: Date:
Investigation details:
Action taken: Justified Yes/No
Action taken by: Date:
Complaint closed off by: Date:

FO: 04.03 1 of 3
SUPPLIER QUESTIONNAIRE
Brilliant White Windows Ltd.
Unit 2 Rosewood Ind Est.
Off Golden Oak Way
Chartwell Green
Cherryshire Tel: 01987 654321
CG10 2GO Fax: 01987 654322
_____________________________________________________________________________________________
Company name:......................................................................................................Tel:...................................................
Address:............................................................................................................Fax:.........................................................
.........................................................................................................................................................................................
.........................................................................................................................................................................................
_____________________________________________________________________________________________
Principal Products and/or Services:................................................................................. ...............................................
.........................................................................................................................................................................................
Company Contacts;
Quality Representative:...................................................................................................................................
Technical Representative:..............................................................................................................................
Sales Representative:.....................................................................................................................................
Purchasing Representative:............................................................................................................................
_____________________________________________________________________________________________
Parent Company (if applicable):......................................................................................................................................

_____________________________________________________________________________________________
Total number of Inspection QA Production Design Admin l

employees in
____________________________________________________________________________________________
Is your company registered to a nationally recognised third party Quality Assurance Scheme, such as BS EN ISO 9001,
or equivalent.
If YES, state;
Accredited Certifying Body:...............................................................................................................................
Registration Reference:....................................................................................................................................
Level of Registration:........................................................................................................................................
Date of Registration:.........................................................................................................................................
Scope of Registration:......................................................................................................................................
Please attach a copy of the certificate with the questionnaire. Then go to question 2.

FO 04.03 2 of 3
If not, has the company been satisfactorily assessed by a major organisation?
Give details;
Organisation:.....................................................................................................................................................
Quality Assurance Scheme:.............................................................................................................................
Date:................................................................................................................................................................
If NO, fill in questions 1.01 to 1.10
_____________________________________________________________________________________________
Question Remarks
1. Quality
1.01 Quality Organisation

a) Is there an organogram showing the organisation? YES/NO
If yes, please send a copy of the Organisation Chart.
b) Are quality responsibilities of individuals formally defined? YES/NO
1.02. Quality Planning

a) Is there a quality manual showing the quality control system
and procedures? YES/NO
b) Are contract reviews carried out and/or control plans prepared

to ensure compliance with the customers specification? YES/NO
1.03. Specifications
a) Is there a system for ensuring the use and control of latest
level drawings, specifications, purchase orders and procedures
throughout the organisation? YES/NO
b) Does the system ensure that customer’s requirements are

fully understood and that they are incorporated on all
documents? YES/NO
1.04. Bought Out Supplies

a) Are suppliers assessed for quality capability? YES/NO
1.05. In-Process Control

a) Is there a system for the identification and segregation of
defective materials? YES/NO
b) Is there final inspection and test and are the results recorded
and available for analysis? YES/NO
1.06. Material Identification, Handling and Shipping

a) Are products awaiting despatch properly and fully identified? YES/NO
b) Are product handling and packaging methods suitable to

prevent damage or deterioration? YES/NO
1.07. Records
a) Are records maintained and stored to prevent loss, damage
or deterioration? YES/NO

FO 04.03 3 of 3
_____________________________________________________________________________________________
Question Remarks
1.08. Quality Equipment

a) Is sufficient and suitable equipment available to inspect and
test products to customer’s specifications? YES/NO
1.09. Corrective Action

a) Are customer rejections analysed to determine the need for
corrective action? YES/NO
1.10. System Audits

a) Is the effectiveness and operation of control systems
reviewed periodically? YES/NO
2. Product
2.01. Confirmation of product compliance to

BS EN 14351-1:2006+A1:2010
a) Do your products comply with the appropriate British and
European Standards clauses?
If yes, please send a copy of the test results. YES/NO
b) If no are you prepared to have your products tested by a

notified certification body in accordance with
BS EN 14351-1:2006+A1:2010 YES/NO
If yes, please indicate the time scale.
c) Have your products been tested to any other relevant

standards? YES/NO
If yes, please send a copy of the test results.
3. Environment
3.01. Environmental Policy

a) Do you have an Environmental Policy? YES/NO
If yes, please send a copy of the Environmental Policy.
4. Health & Safety
4.01. Health & Safety Policy

a) Do you have a Health & Safety Policy? YES/NO
If yes, please send a copy of the Health & Safety Policy.
Would you permit access, if required, for verification of your

quality system, manufacture, storage and distribution,
by a member of the Brilliant White Windows or their
representative? YES/NO
Supplier Acknowledgement
Signature:.................................................................................... Date:................................................................
_____________________________________________________________________________________________
For Brilliant White Windows use only.
Current Supplier: YES/NO SQA Classification A1 A B1 B C
Potential Supplier: YES/NO
Initial Assessment: YES/NO Assessors Signature:......................................................................
Reassessment: YES/NO Date:................................................................................................

_____________________________________________________________________________________________

FO: 04.04
APPROVED SUPPLIERS LIST
Supplier Products/Services ISO 9001 Expiry SQ
Window Warehouse PVC-U windows & doorsets yes
Window Warehouse Aluminium windows & doorsets yes
Window Warehouse Composite Doors yes
Glass co Insulated Glass Units
Panel co PVC-U door panels

Product Quantity Date Reason for Supplier Action Taken Date Person Closed
Code product quarantine advised Y/N? Responsible off Y/N?
on-hold
FO: 04.05
Date: 08/01/2013
Page29of35
BRILLIANT WHITE WINDOWS
Quarantined Product Register
Issue:001
FPC MANUAL
FO: 04.06 CALIBRATION EQUIPMENT RECORD
EQUIPMENT TYPE:
IDENTIFICATION NUMBER:
CALIBRATION FREQUENCY
CALIBRATION
ACTION INITIAL
DATE

FO:04.07 INDUCTION TRAINING CHECKLIST
EMPLOYEE’S NAME: ......................................... START DATE:................................
POSITION: .................................... MANAGER/SUPERVISOR:.........................
The following have been discussed with me. (Tick when completed)
General: [ ] Organisation Chart

[ ] Company History
[ ] Building Layout
[ ] Telephone List
[ ] Quality Policy Statement
[ ] Personnel Details
[ ] Payment Details
[ ] Sick Pay
[ ] Insurance Cover
[ ] Holidays
[ ] Sickness/Self Certification Procedure
[ ] Fire Drill
[ ] Smoking Policy
[ ] Car Parking
Information: [ ] Notice Boards
[ ] Quality Manual
[ ] Operational Procedures
Safety: [ ] Company Policy Supplied
[ ] Protective Clothing and Safety Wear
[ ] Departmental and On Site Hazards
[ ] First Aiders
Departmental: [ ] Tour of the Premises and Introductions
[ ] Hours of Work
[ ] Breaks
[ ] Overtime
[ ] Grievance Procedure
[ ] Disciplinary Procedure
[ ] Absence Procedure
[ ] Washrooms and Toilets
[ ] Fire Extinguishers
[ ] Accident Procedure and Book
Working Requirements: [ ] Familiarisation of Product Materials
[ ] Familiarisation of Processes
[ ] Familiarisation of Workplace Layout
[ ] Familiarisation of Quality Procedures and ISO 9000
Customer Care: [ ] Telephone Answering
[ ] Greeting of Visitors and Customers
Employee’s Signature: ..........................................................
Manager’s Signature: ........................................... Date:................................
This form is to be returned to the Personnel Department when completed.

FO 04.08 Skills Matrix
SYMBOL LEVEL
Cannot perform the process
Familiar with elements of the process
Can perform the process with assistance
Can perform the process without supervision
Can train others
Goals
Process
Name

QUALITY PLAN: QP 05.01 Control of Incoming Goods
ACTIVITY GOODS/ REFERENCE REQUIREMENTS VERIFICATION PERSON
COMPONENTS DOCUMENT RESPONSIBLE
/MATERIALS
Prior to All goods, EN 14351-1, Emission or Manufacturers Installation

entering into components , or clause 4.6 migration of declaration Manager
a with materials used dangerous
supplier and in the substances during
when there manufacture of manufacture or
is a change the finished assembly of
in product or product. product or during
product normal intended
specification use (indoor impact
only)
Every PVC-U Window EN 14351-1 Manufacturers

delivery and Door declaration
Frames Declaration of
Performance
Every Glass EN 14351-1, Impact resistance Supplier Installation

delivery clause 4.7 (where required) certificate of Manager
conformity,
BS 7412 product marking
including or packaging,
commercial
documentation
BS EN 572 Float glass or published
technical
BS EN 1096 Coated glass specifications.
BS EN 12150 Toughened safety

glass
BS EN 14449 Laminated safety

glass
Every Insulated glass EN 14351-1, Impact resistance Supplier Installation
delivery units clause 4.7 (where required) certificate of Manager
conformity,
product marking
or packaging,
EN 1279-2 When gas filled commercial
EN 1279-3 documentation
or published
technical
Building Requirements for specifications.
regulations, safety glass in use
Approved
Document N

Test Procedures TP:06.01.1-1
In-house Calibration:
Inspection, Measuring and Test Equipment
CONTENTS
TP:06.01.1 Steel Tape
Steel Tape
1 CALIBRATION REQUIREMENTS
With the use of an externally calibrated steel tape fixed to a solid timer bar those steel
tapes in use will be positioned at the end of the bar and the point out a distance of 1m
will be checked against that on the bar.
The allowable error is +/- 1mm.
The results are recorded on a record card for the item being calibrated. Steel tapes
will be internally calibrated monthly, all items that can not be repaired and remain
outside the allowable error are scrapped.

Identification Labelling
1. INTRODUCTION
Each window or doorset will be supplied with a label to provide product identification
and traceability from original production batch.
2. REQUIREMENTS
Each order will be inspected to ensure that it has its label provided in the customer
documentation to meet the requirements of clause 8, BS EN 14351-1:2006+A1:2010.

Example Installer Factory Production Control System 04.04.13

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Example Installer Factory Production Control System 04.04.13

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BRILLIANT WHITE WINDOWS FPC MANUAL

Complete your Quality Policy Statement and the

The following example may include some procedures

Date: 08/01/2013 Page1of35 Issue:001

FACTORY PRODUCTION CONTOL

BRILLIANT WHITE WINDOWS Ltd.

Date: 08/01/2013 Page2of35 Issue:001

FACTORY PRODUCTION CONTROL MANUAL ...................................................... 2

COMPANY ORGANISASTION CHART ..................................................................... 3

OPERATIONAL PROCEDURES ............................................................................... 8

QUALITY PLANS ..................................................................................................... 31

TEST PROCEDURES ............................................................................................. 32

IDENTIFICATION LABELLING ............................................................................... 33

Date: 08/01/2013 Page3of35 Issue:001

Insert Job Title

Insert Job Title

Insert Job Title

Date: 08/01/2013 Page4of35 Issue:001

1.1 General requirements

1.2 Company representative

2.0 Factory Production Control System

The factory production control system includes;

i. A factory production control manual.

2.2 Control of documents

2.3 Competence and training

2.4 Planning of production and product realisation

i. Quality requirements of the product.

2.5 Contract Review

2.5.1 Determination of requirements related to the product

The company will ensure that it determines;

2.5.2 Review of requirements related to the product

i. Product requirements are defined.

Where a customer provides no documented statement of requirement, the company before

2.5.3 Customer communication

2.6.1 Purchasing process

2.6.2 Purchasing information

Purchasing information describes the product to be purchased.

Details of purchasing arrangements are included within OP 03.05 Purchasing OP03.06

2.6.3 Verification of purchased product

2.7 Production and service provision

2.7.1 Control of production and service provision

i. The provision of information that describes the characteristics of the product.

2.7.2 Validation of processes for production and service provision

i. Defined criteria for review and approval of the processes.

2.7.3 Identification and traceability

Date: 08/01/2013 Page7of35 Issue:001

2.8 Control of monitoring and measuring devices

Measuring devices will be controlled in accordance with OP 03.08 Control of Measuring,

2.9 Measurement, analysis and improvement

2.9.2 Customer complaints

2.9.3 Monitoring and measurement of processes

2.9.4 Monitoring and measurement of product

2.10 Control of nonconforming product

2.11.1 Corrective action

i. Reviewing nonconformities (including customer complaints)

2.11.2 Preventive action

i. Determine potential nonconformities and their causes.

Date: 08/01/2013 Page9of35 Issue:001

Identify need for

Raise ‘Issue/Change Request Departmental

Amend documented quality

Amend issue level on

Issue amended FPC system

Date: 08/01/2013 Page10of35 Issue:001