CHAROTAR UNIVERSITY OF SCIENCE & TECHNOLOGY

(CHARUSAT)
INDUKAKA IPCOWALA INSTITUTE OF MANAGEMENT
FACULTY OF MANAGEENT STUDIES (FMS)
MBA PROGRAMME SEMESTER – II
HUMAN RESOURCE MANAGEMENT (MB 721)

Marks: 20 Date:
___/___/2010

Roll No: _______________________

1. Training is designed to start a new employee in a direction that is

compatible with the firm's mission, goals, and culture.
♦ True
♦ False

2. The success of a training program depends not only on the

quality of the training materials, but also on the selection of the
trainer.
♦ True
♦ False

3. Using on-the-job training exclusively leads to

a broader perspective and encourages new ideas.
♦ True
♦ False

4. Team building has proved to be most successful when presented

in consistent, standardized fashion, regardless of the specific
needs and problems of the groups involved.
True
False

5. Different degrees of orientation are often needed, based on the

new employee's ____________________.
Age
career path
experience
All of the above

6. In smaller organizations, ____________________ usually does all the

orienting.
the operating manager
a coworker
 a union official
the HR manager

8. In the context of training, motivation

_________________________________.
influences a person's enthusiasm for training
keeps attention focused on the training activities
reinforces what is learned
All of the above.

9. A needs assessment involves analyzing all of the following

aspects:
♦ The organization’s needs
♦ The training budget
♦ The knowledge, skill, and ability needed to perform the job
♦ The jobholder’s needs

10. What is the first step in determining behavioral discrepancy?

♦ Identifying standards
♦ Appraising employee performance
♦ Determining the cost and value of training
♦ Identifying obstacles

11. Trainers using the case method must guard against:

♦ Dominating the discussion
♦ A few people dominating the discussion
♦ Leading the discussion to his/her preferred solution
♦ All of the above.

12. The techniques of behaviorism include all of the following

except:
♦ Behavioral modeling
♦ Role playing
♦ Self assessment
♦ Positive reinforcement

13. Coaching and counseling fail when ____________________.
♦ inadequate time is set aside for them
♦ the subordinate is not allowed to make mistakes
♦ rivalry develops
♦ All of the above.

14. Goal setting can be a powerful technique for motivating

employees when:
 ♦ Used correctly
♦ Carefully monitored
♦ Actively supported by managers
♦ All of the above.

15. To achieve change and to convert to TQM, there must be

changes in ____________________.
♦ Attitudes
♦ Communication
♦ employee involvement
♦ All of the above

16. Global competition and changes in economic conditions are

causing many organizations, of all sizes, to restructure.
♦ True
♦ False

17. A mentoring relationship is expected to contribute to the junior

employee's ____________________.
♦ Instruction
♦ job performance
♦ retention
♦ All of the above

18. Managers generally face a mid-career plateau during the

____________________ phase of their careers.
♦ Apprenticeship
♦ Advancement
♦ Maintenance
♦ Retirement or Strategic Thinking

19. Making training available sends a signal to trainees that they

are valued, which in turn produces the Hawthorne effect?
♦ True
♦ False

20. Fallback Position involves identifying in advance a position to

which the transferred manager can return if the new position
does not work out.
♦ True
♦ False
Marks Obtained:

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