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HDS Microcode Improvement Notification

Customer Contact
Customer Company Name
Customer Address
Customer City, State Zip code

Dear Customer,

Authorized Service Partner (ASP) Company Name continuously strives to provide you with the
highest quality products and solutions. We take this responsibility very seriously. To this end, we
monitor our quality control and storage system test processes to ensure that these products and
solutions operate at peak performance.

Hitachi Data Systems Engineering has released and alerted us of an important microcode update.
This update contains a series of quality and feature enhancements designed to keep your operating
environment free from any known defects or performance problems. We request that you implement
this mandatory microcode at your first opportunity.

For advice on how these microcode improvements might apply to your specific operating
environment, please consult your ASP Company customer service representative.

Thank you for your attention to this matter and for your continued business with ASP Company.

Sincerely,

Name, ASP Manager


ASP Company name
address
*** The min max needs to be changed for your install base** Delete this note and levels not
applicable to the customer’s install base before the letter is sent **

Minimum level for USP V, USP VM: 60-03-27- (released 9/18/08)


Recommended level for USP V, USP VM: 60-04-14 (released 2/27/09)
Latest GA level for USP V, USP VM: 60-04-15 (released 4/1/09)

Minimum level for USP, NSC: 50-09-78- (released 10/15/08)


Recommended level for USP, NSC: 50-09-83 (released 2/06/09)
Latest GA level for USP, NSC: 50-09-85 (released 4/28/09)

Minimum level for 9980, 9970: 21-14-47 (released 09/30/08)


Recommended level for 9980, 9970: 21-14-48 (released 12/03/08)
Latest GA level for 9980, 9970: 21-14-48 (released 12/03/08)

Minimum level for 9960, 9910: 01-19-99-00/06 (released 02/26/07)


Recommended level for 9960, 9960: 01-19-99-00/10 (released 11/05/07)
Latest GA level for 9960, 9910: 01-19-99-00/11 (released 12/18/08)

Minimum level for SMS: 1843/B (released 10/27/08)


Recommended level for SMS: 1843/B (released 10/27/08)
Latest GA level for SMS: 1850/B (released 12/17/08)

Minimum level for AMS 2X00: 850/D (released 01/07/09)


Recommended level for AMS 2X00: 850/D (released 01/07/09)
Latest GA level for AMS 2X00: 860/C (released 03/05/09)

Minimum level for AMS: 782/B (released 02/27/09)


Recommended level for AMS: 782/B (released 02/27/09)
Latest GA level for AMS: 782/B (released 02/27/09)

Minimum level for 9500: 065F/D (released 07/11/08)


Recommended level for 9500: 065F/D (released 07/11/08)
Latest GA level for 9500: 065F/E (released 11/05/08)

Customer Name (Location A)


Model S/N M/C Installed GA Date
USP 10576 50-04-08-00/00 8/23/2005
USP 10618 50-03-99-00/00 10/27/2005
Customer Name (Location B)
9980V 43477 21-10-12-00/00 9/17/2004
USP 30336 50-04-40-00/00 10/13/2005

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