A

PROJECT REPORT
BASED ON
“Suggestion of new variant of home loan and any
modification/addition in home loan product”

“STATE BANK OF INDIA (HLST) ,VADODARA”

Submitted to

C K SHAH VIJAPURWALA INSTITUTE OF MANAGEMENT

IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD FOR THE
DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

UNDER THE GUIDENCE OF

Faculty Guide: Company Guide:

DR.KUNJAL SINHA MR.MATA PRASAD
ASSOCIATE PROFESSOR AGM-HLST

Submitted by
VIDISHA PATEL

Enrolment No.:167050592067
M.B.A – SEMESTER 3

C K SHAH VIJAPURWALA INSTITUTE OF MANAGEMENT M.B.A PROGRAMME

Affiliated to

Gujarat Technological University, Ahmedabad

2017

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PREFACE

Modern organizations are highly complex and dynamic systems. They operate under very
turbulent social economic and political environment. They are required to reconcile several
incompatible goals. Conflicting roles and divergent interest they are also fraught with the use
risk and uncertainties, hence tactful management of such organization to plan to execute
guide, coordination and control the performance of people to achieve predetermined goals.
Management has to keep the organization vibrant moving and in equilibrium. It has to
achieve goal which themselves are changing it is therefore a problem highly complex and
ticklish.

I successfully completed my training report within the specified time. It was really a
thrilling experience for me with senior officials of Industry and to interact with different
members, employees of the organization. It was an experience of enjoyment through hard
work and dedication.

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ACKNOWLEDGEMENT

If words are considered to be signs of gratitude then let these words convey the very same.
My sincere gratitude to STATE BANK OF INDIA for providing me an opportunity to
work with them and giving necessary directions on doing this project report to the best of
my abilities.

I am highly grateful to MR. MATA PRASAD, AGM [HLST]and MR SHAMBHU

SHARMA [RACPC] Vadodara. Company Guides, who were provided me with the
necessary information and also for the support extended out to me in the completion of this
project report and their valuable suggestions and comments on bringing out this project
report in the best way possible.

I am thankful to my Faculty Guide DR. KUNJAL SINHA, Associate Professor, CKSVIM,

for assisting us in every way to prepare this report and providing her valuable knowledge
and guidance to improve my project.

I am also thankful to MR ANKIT SHAH, Training and Placement Officer, CKSVIM, for
arranging my summer internship program with such reputed State bank Of India.

Moreover, I am grateful to “C.K.SHAH VIJAPURWALA INSTITUTE OF

MANAGEMENT” for giving me this opportunity.

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DECLARATION

I VIDISHA PATEL, hereby declare that the report for “Summer Internship Project”
entitled “A SUGGESTION OF NEW VARIANTS OF HOME LOAN AND
ANY
MODIFICATION/ADDITION IN HOME LOAN PRODUCT.” is a result of my own
work and my indebtedness to other work publications, references, if any, have been duly
acknowledged.

Place: Vadodara
(Signature) Date:

VIDISHA PATEL

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EXECUTIVE SUMMARY

Theory and practice are the two eyes of the management education. Management education
without practical training at an organization remains incomplete. The training prescribed by
the C.K. Shah Vijapurwala Institute of Management student have various objectives like
helping the student to acquire knowledge, give an opportunity to know the difference
between theory and practice, enable the student to interact with experienced and
knowledgeable persons of business world .

As a student of MBA, I got an opportunity to undergo on training. The Research Project title
is “A SUGGESTION OF NEW VARIANTS IN HOME LOAN AND ALSO
MODIFICATION/ADDITION IF ANY”

I successfully completed my training report within the specified time. It was really a
thrilling experience for me with senior officials of Industry and to interact with different
customers of the banks. And interact with different builders. It was an experience of
enjoyment through hard work and dedication.

Through this finding of this report, I hope that the Industry in India as well as outside the
country will benefit.

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TABLE OF CONTENT

Preface 4
Acknowledgement 5
Declaration 6
Executive summary 7
SR NO. PARTICULARS PAGE NO.
PART – I GENERAL INFORMATION
1 1.1 About the Industry / History & Evolution 10-15
1.2 World Market 15-16
1.3 Indian Market 16-17
1.4 Growth of the industry 18
2 2.1 About major Companies in the Industry / Assumptions & 19-28
Scope
3 3.1 Product Profile (Major Products) / Models or Tools 29-44

PART – II PRIMARY STUDY

4 4.1 Introduction of the Study 45-46

4.2 Literature Review 47-49
4.3 Background of the Study 50-52
4.4 Problem Statement and Importance of the Study 53
4.5 Objectives of the Study 54

5 Research Methodology
5.1 Research Design 55
5.2 Source/s of Data 55
5.3 Data Collection Method 55
5.4 Population 55
5.5 Sampling Method 55
5.6 Sampling Frame 55
5.7 Date Collection Instrument 55
5.8 Data Processing 55
6 Data Analysis and Interpretation 57-79

7 Results and Findings 80-82

8 Limitations of the Study 83

9 Conclusion and Suggestion 85-87

10 Scope for future study 88

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LIST OF TABLE

SR NO. PARTICULARS TABLE NO. PAGE NO.

1 Time of loan taken Table No.1 56
2 Tenure of loan Table No.2 57
3 Scheme of loan Table No.3 58-59
4 Unique feature of loan Table No.4 61
5 Reason for taking loan from SBI Table No.5 61
6 Aware about the scheme Table No.6 62

7 Influence for Home loan Table No.7 63

8 Satisfaction level of SBI home loan customers Table No.8 64

9 Other preferred bank for dissatisfied customers Table No.9 65

10 Reason for choosing other bank Table No.10
11 Reason for choosing other bank Table No.11 66

12 Age of customers Table No.12 67

13 Designation of customers Table No.13 68

Annual Income of customer Table No.14 69
14 Annova Table No.1 70

15 Annova Table No.2 71

16 Annova Table No.3 72

17 Chi-Square Table No.1 73-74

18 Chi-Square Table No.2 75-76

19 Chi-Square Table No.3 77-78
20 Weighted average 79

Bibliography 90
Annexure 91-94

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PART-1
1.1 About Industry and its History
Banking in India in this modern sense originated in the last decades of the 18th century.
Among the first banks were the Bank of Hindustan, which was established in 1770 and
liquidated in 182932; and the General Bank of India, established in 1786 but failed in
1791.

The largest bank, and the oldest still in existence, is the State Bank of India (S.B.I). It
originated as the Bank of Calcutta in June 1806. In 1809, it was renamed as the Bank of
Bengal. This was one of the three banks funded by a presidency government; the other
two were the Bank of Bombay and the Bank of Madras. The three banks were merged in
1921 to form the Imperial Bank of India, which upon India's independence, became the
State Bank of India in 1955. For many years the presidency banks had acted as quasi-
central banks, as did their Successors, until the Reserve Bank of India was established in
1935, under the Reserve Bank of India Act, 1934.

In 1960, the State Banks of India was given control of eight state-associated banks under
the State Bank of India (Subsidiary Banks) Act, 1959. These are now called its associate
banks. In 1969 the Indian government nationalised 14 major Private Banks. In 1980, 6
more private banks were nationalised. These nationalised banks are the majority of
lenders in the Indian economy. They dominate the banking sector because of their large
size and widespread network

The Indian banking sector is broadly classified into scheduled banks and non- scheduled
banks. The scheduled banks are those which are included under the 2nd Schedule of the
Reserve Bank of India Act, 1934. The scheduled banks are further classified into:
nationalised banks; State Bank of India and its associates; Regional Rural Banks
(RRBs); foreign banks; and other Indian private sector banks. The term commercial bank
refers to both scheduled and non-scheduled commercial banks which are regulated under
the Banking Regulation Act, 1949. Generally banking in India is fairly mature in terms
of supply, product range and reach-even though reach in rural India and to the poor still
remains a challenge. The government has developed initiatives to address this through
the State Bank of India expanding its branch network and through the National Bank for
Agriculture and Rural Development with facilities like microfinance.

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History

Medieval era

The use of loan deeds continued into the Mughal era and was called dastawez. Two
types of loans deeds have been recorded. The dastawez-e-indultalab was payable on
demand and dastawez-emiadi was payable after a stipulated time. The uses of payment
orders by royal treasuries, called barattes, have been also recorded. There are also
records of Indian bankers using issuing bills of exchange on foreign countries. The
evolution of hundis, a type of credit instrument, also occurred during this period and they
continue to be in use today.

Colonial era

During the period of British rule merchants established the Union Bank of Calcutta in
1829. Its proprietors were the owners of the earlier Commercial Bank and the Calcutta
Bank, who by mutual consent created Union Bank to replace these two banks. In 1840 it
established an agency at Singapore, and closed the one at Mirzapore that it had opened
in the previous year. Also in 1840 the Bank revealed that it had been the subject of a
fraud by the bank's accountant. Union Bank was incorporated in 1845 but failed in 1848,
having been insolvent for some time and having used new money from depositors to pay
its dividends.

AFTER 1860’s

The Allahabad Bank, established in 1865 and still functioning today, is the oldest Joint
Stock bank in India. It was not the first though that honour belongs to the Bank of Upper
India, which was established in 1863, and which survived until 1913, when it failed, with
some of its assets and liabilities being transferred to the Alliance Bank of Simla.

Foreign banks too started to appear, particularly in Calcutta, in the 1860s. The Comptoir
d'Escompte de Paris opened a branch in Calcutta in 1860, and another in Bombay in
1862; branches followed in Madras and Pondicherry, then a French possession. HSBC
established itself in Bengal in 1869. Calcutta was the most active trading port in India,
mainly due to the trade of the British Empire, and so became a banking centre.

The first entirely Indian joint stock bank was the Oudh Commercial Bank, established in
1881 in Faizabad. It failed in 1958. The next was the Punjab National

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Bank, established in Lahore in 1894, which has survived to the present and is now one
of the largest banks in India.

Around the turn of the 20th Century, the Indian economy was passing through a relative
period of stability. Around five decades had elapsed since the Indian rebellion, and the
social, industrial and other infrastructure had improved. Indians had established small
banks, most of which served particular ethnic and religious communities.

The period between 1906 and 1911 saw the establishment of banks inspired by the
Swadeshi movement. The Swadeshi movement inspired local businessmen and political
figures to found banks of and for the Indian community. A number of banks established
then have survived to the present such as The South Indian Bank, Bank of India,
Corporation Bank, Indian Bank, Bank of Baroda, Canara Bank and Central Bank of
India.

The fervour of Swadeshi movement led to establishment of many private banks in

Dakshina Kannada and Udupi district which were unified earlier and known by the name
South Canara (South Kanara) district. Four nationalised banks started in this district and
also a leading private sector bank. Hence undivided Dakshina Kannada district is known
as "Cradle of Indian Banking".

Post-Independence

The partition of India in 1947 adversely impacted the economies of Punjab and West
Bengal, paralysing banking activities for months. India's independence marked the end
of a regime of the Laissez-faire for the Indian banking. The Government of India
initiated measures to play an active role in the economic life of the nation, and the
Industrial Policy Resolution adopted by the government in 1948 envisaged a mixed
economy. This resulted in greater involvement of the state in different segments of the
economy including banking and finance. The major steps to regulate banking included:

The Reserve Bank of India, India's central banking authority, was established in April
1935, but was nationalised on 1 January 1949 under the terms of the Reserve Bank of
India (Transfer to Public Ownership) Act, 1948. In 1949, the Banking Regulation Act
was enacted which empowered the Reserve Bank of India "to regulate, control, and
inspect the banks in India". The Banking Regulation Act also provided that no new bank
or branch of an existing bank could be opened without a license from the RBI, and no
two banks could have common directors. Nationalisation in the 1960s

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Despite the provisions, control and regulations of the Reserve Bank of India, banks in
India except the State Bank of India (SBI), continued to be owned and operated by
private persons. By the 1960s, the Indian banking industry had become an important tool
to facilitate the development of the Indian economy. At the same time, it had emerged as
a large employer, and a debate had ensued about the nationalisation of the banking
industry. Indira Gandhi, the then Prime Minister of India, expressed the intention of the
Government of India in the annual conference of the All India Congress Meeting in a
paper entitled "Stray thoughts on Bank Nationalization." The meeting received the paper
with enthusiasm. Thereafter, her move was swift and sudden. The Government of India
issued an ordinance ('Banking Companies (Acquisition and Transfer of Undertakings)
Ordinance, 1969') and nationalised the 14 largest commercial banks with effect from the
midnight of 19 July 1969. These banks contained 85 persent of bank deposits in the
country. Jayaprakash Narayan, a national leader of India, described the step as a
"masterstroke of political sagacity." Within two weeks of the issue of the ordinance, the
Parliament passed the Banking Companies (Acquisition and Transfer of Undertaking)
Bill, and it received the presidential approval on 9 August 1969.

A second dose of nationalisation of 6 more commercial banks followed in 1980. The

stated reason for the nationalisation was to give the government more control of credit
delivery. With the second dose of nationalisation, the Government of India controlled
around 91% of the banking business of India. Later on, in the year 1993, the government
merged New Bank of India with Punjab National Bank. It was the only merger between
nationalised banks and resulted in the reduction of the number of nationalised banks
from 20 to 19. Until the 1990s, the nationalised banks grew at a pace of around 4%,
closer to the average growth rate of the Indian economy.

Liberalization in the 1990s

In the early 1990s, the then government embarked on a policy of liberalisation, licensing
a small number of private banks. These came to be known as New Generation tech-
savvy banks, and included Global Trust Bank (the first of such new generation banks to
be set up), which later amalgamated with Oriental Bank of Commerce, UTI Bank (since
renamed Axis Bank), ICICI Bank and HDFC Bank. This move, along with the rapid
growth in the economy of India, revitalised the
16

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banking sector in India, which has seen rapid growth with strong contribution from all the
three sectors of banks, namely, government banks, private banks and foreign banks.

The next stage for the Indian banking has been set up with the proposed relaxation in the
norms for foreign direct investment, where all foreign investors in banks may be given
voting rights which could exceed the present cap of 10% at present. It has gone up to
74% with some restrictions.

The new policy shook the Banking sector in India completely. Bankers, till this time,
were used to the 4–6–4 method (borrow at 4%; lend at 6%; go home at 4) of functioning.
The new wave ushered in a modern outlook and tech-savvy methods of working for
traditional banks. All this led to the retail boom in India. People demanded more from
their banks and received more.

Current period

The Indian banking sector is broadly classified into scheduled banks and non- scheduled
banks. All banks which are included in the Second Schedule to the Reserve Bank of
India Act, 1934 are Scheduled Banks. These banks comprise Scheduled Commercial
Banks and Scheduled Cooperative Banks. Scheduled Co- operative Banks consist of
Scheduled State Co-operative Banks and Scheduled Urban Cooperative Banks.
Scheduled Commercial Banks in India are categorised into five different groups
according to their ownership and/or nature of operation.

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1.2 WORLD MARKET

Banking industry is the blood vascular system of our economy. It has a positive role to
play in the economic development of the country as repositories of people’s savings and
purveyors of credit, especially as the success of economic development depends on the
mobilization of resources and their investment in an appropriate manner. Till 1991, the
banking industry as a whole had given emphasis on deposit mobilization, credit
deployment and branch expansion. The rapid growth of banks, especially since
nationalization of major commercial banks in 1969, brought in both quantitative and
qualitative changes in their functioning and also approach towards socioeconomic
development of the country.

In the light of liberalization, privatization and globalization a lot of challenges were

faced by the commercial banks. After the nationalization and till the early 1990s, the
main thrust of banking operations was on social banking and accordingly the emphasis
was placed on enhancing the branch network in rural and semi-urban areas. In the post-
nationalization period, the proportions of rural areas in total

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number of bank branches as well as in credit deployment and deposit mobilization have
been declined. On the other hand, the metropolitan areas registered a high increase in
their % share in total expansion, credit deployment and deposit mobilization. Therefore
in the post-nationalization era, the performance of the banking system with respect to
branch expansion in the rural and hitherto unbanked areas, mobilization of deposits,
deployment of credit, population coverage and so on has indeed been creditable and
perhaps has no parallel in the annals of banking elsewhere.

If the economy grows 8%, 9% or 6.5%, the banking sector will grow at least two-and- a-
half times the rate of India’s GDP growth. The sector could grow 16%-to-24% per
annum year-on-year for the next decade. That means by 2020, we as a sector can be five
times what we are today. So the growth opportunity is huge.

Source: www.wikipidea.com

1.3 INDIAN MARKET

The banking scenario in India has been changing at fast pace from being just the
borrowers and lenders traditionally, the focus has shifted to more differentiated and
customized product/service provider from regulation to liberalization in the year 1991,
from planned economy to market.

Economy, from licensing to integration with Global Economics, the changes have been
swift. All most all the sector operating in the economy was affected and banking sector
is no exception to this. Thus the whole of the banking system in the country has
undergone a radical change. Let us see how banking has evolved in the past 57 years of
independence.

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After independence in 1947 and proclamation in 1950 the country set about drawing its
road map for the future public ownership of banks was seen inevitable and SBI was
created in 1955 to spearhead the expansion of banking into rural India and speed up the
process of magnetization.

Political compulsion’s brought about nationalization of bank in 1969 and lobbying by

bank employees and their unions added to the list of nationalized banks a few years later.

Slowly the unions grew in strength, while bank management stagnated. The casualty was
to the customer service declined, complaints increased and bank management was
unable to item the rot.

In the meantime, technology was becoming a global phenomenon lacking a vision of the
future and the banks erred badly in opposing the technology up gradation of banks. They
mistakenly believed the technology would lead to retrenchment and eventually the
marginalization of unions.

The rules of the game under which banks operated changed in 1993. Norms or income
Recognition, Assets classification and loan loss provisioning were put in place and
capital adequacy ratio become mandatory. The cumulative impact of all these changes
has been on the concept of state ownership in banks. It is increasingly becoming clear
that the state ownership in bank is no longer sustainable. The amendment of banking
regulation act in 1993 saw the entry of new private sector banks and foreign banks.

Source: www.wikipidea.com

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1.4 GROWTH OF THE INDUSTRY

Improved performance of the banking industry in India has helped the economy to
bounce back to a positive growth level. According to the Reserve Bank of India (RBI),
the banking sector in India is sound, adequately capitalized and well- regulated. Indian
financial and economic conditions are much better than in many other countries of the
world. Credit, market and liquidity risk studies show that Indian banks are generally
resilient and have withstood the global downturn well. According to RBI's 'Quarterly
Statistics on Deposits and Credit of Scheduled Commercial Banks: March 2009',
nationalized banks, as a group, accounted for 49.5 per cent of the aggregate deposits,
while State Bank of India and its Associates accounted for
24.1 per cent. The shares of other scheduled commercial banks, foreign banks and
regional rural banks in aggregate deposits were 18.2 per cent, 5.2 per cent and 3.0 per
cent, respectively. Nationalized banks held the highest share of 50.5 per cent in the total
banking market.

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CHAPTER 2:- About major Companies in the Industry

As we know that The Indian banking industry is an exciting and dynamic one. It is the
combination of schedule bank and non-schedule banks. Here is a list of the top 10
banking companies in the India, as per WORLD BLAZE

1. State Bank of India

State Bank of India (SBI) is an Indian multinational, public sector banking and
financial services company. On 1st April, 2017, State Bank of India, which is India's
largest Bank merged with five of its Associate bank. State Bank of India will enter the
league of top 50 global banks with a balance sheet size of ₹33 trillion, 278,000
employees, 420 million customers, and more than 24,000 branches and 59,000 ATMs.
SBI's market share will increase to 22 percent from 17 per cent. It has 198 offices in 37
countries; 301 correspondents in 72 countries. The company is ranked 232nd on the
Fortune Global 500 list of the world's biggest corporations as of 2016

2. ICICI Bank

 With net assets managed equaling $ 99 billion, ICICI Bank features next on the
list of current top 10 banks in the country. The bank is acclaimed for its customer
friendly policy and fast services. It has nearly 3540 branches and 11000 ATMs
around the country.

 ICICI Bank (Industrial Credit and Investment Corporation of India) is an Indian

multinational banking and financial services company headquartered in Mumbai,

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Maharashtra, India, with its registered office in Vadodara. In 2014, it

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 was the second largest bank in India in terms of assets and third in term of market
capitalisation. It offers a wide range of banking products and financial services
for corporate and retail customers through a variety of delivery channels and
specialised subsidiaries in the areas of investment banking, life, non-life
insurance, venture capital and asset management. The bank has a network of
4,450 branches and 13,995 ATMs in India, and has a presence in 19 countries
including India.

 ICICI Bank is one of the Big Four banks of India, along with State Bank of India,
Bank of Baroda and Punjab National Bank. The bank has subsidiaries in the
United Kingdom and Canada; branches in United States, Singapore, Bahrain,
Hong Kong, Sri Lanka, Qatar, Oman, Dubai International Finance Centre, China
and South Africa; and representative offices in United Arab Emirates,
Bangladesh, Malaysia and Indonesia. The company's UK subsidiary has also
established branches in Belgium and Germany.

3. Punjab National Bank

 The next name on the list of best banks of India in 2015 is that of Punjab National
Bank, whi ch has asset management of $ 90.9 billion. Additionally, the bank has
an extensive network in the country, with more than 5800 branches and 6000
ATMs spread in all corners of India.

 Punjab National Bank is an Indian multinational banking and financial services

company. It is a state-owned corporation based in New Delhi, India. Founded in
1894, the bank has over 6,968 branches and over 9,656 ATMs across 764 cities.
It serves over 80 million customers.

 Punjab National Bank is one of the Big Four banks of India, along with Bank of
Baroda, ICICI Bank and State Bank of India. It has a banking subsidiary in
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 the UK (PNB International Bank, with seven branches in the UK), as well as
branches in Hong Kong, Kowloon, Dubai and Kabul. It has representative offices
in Almaty (Kazakhstan), Dubai (United Arab Emirates), Shanghai (China), Oslo
(Norway) and Sydney (Australia). In Bhutan it owns 51% drack PNB Bank,
which has five branches. PNB owns 20% of Everest Bank Limited, which has 50
branches in Nepal. Lastly, PNB owns 84% of JSC (SB) PNB Bank in Kazakhstan,
which has four branches.

4. Bank of Baroda

 From the asset management point of view, Bank of Baroda comes on the fourth
position in the list. The bank was set up way back in 1908 and currently carries its
business through 4200 branches and 2000 ATMs around the nation. The bank
manages assets worth nearly $ 73 billion.

 Bank of Baroda is an Indian state-owned banking and financial services company

headquartered in Vadodara (earlier known as Baroda) in Gujarat, India. It is the
second largest bank in India, next to State Bank of India. Its headquarters is in
Vadodara, it has a corporate office in the Bandra Kurla Complex in Mumbai.
Bank of Baroda is one of the Big Four banks of India, along with ICICI Bank,
State Bank of India and Punjab National Bank.

 Based on 2014 data, it is ranked 801 on Forbes Global 2000 list. BOB has total
assets in excess of ₹ 3.58 trillion, a network of 5326 branches in India and abroad,
and over 8000 ATMs.

 The bank was founded by the Maharaja of Baroda, Maharaja Sayajirao Gaekwad
III on 20 July 1908 in the Princely State of Baroda, in Gujarat. The

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 bank, along with 13 other major commercial banks of India, was nationalised on
19 July 1969, by the Government of India and has been designated as a profit-
making public sector undertaking (PSU).

 In 2015 Bank of Baroda officials recently stumbled upon illegal transfers of a

whopping Rs 6,172 cr. in foreign exchange, made to Hong Kong through newly
opened accounts in the bank's Ashok Vihar branch.

5. HDFC Bank

 On number 5 in the list of top 10 banks of India in 2015 is the HDFC Bank,
which has been providing excellent banking services since its establishment in
1994. The bank operated through 3200 branches and 12000 ATMs in 1400 cities
across India and has net asset management worth $ 66.7 billion.

 HDFC Bank Limited (Housing Development Finance Corporation) is an Indian

banking and financial services company headquartered in Mumbai, Maharashtra.
It has about 76,286 employees including 12,680 women and has a presence in
Bahrain, Hong Kong and Dubai. HDFC Bank is the second largest private bank
in India as measured by assets. It is the largest bank in India by market
capitalization as of February 2016.It was ranked 58th among India’s most trusted
brands according to Brand Trust Report, 2015.

 Total balance sheet size as of December 31, 2015 was Rs. 687,892 cr. as against
Rs. 534,855 cr. as of December 31, 2014. The Bank’s total income for the
quarter ended December 31, 2015 was Rs.18, 283.3 cr., up from Rs.14, 930.7 cr.
for the quarter ended December 31, 2014. Net revenues (net interest income plus
other income) increased by 20.7% to Rs. 9,940.7 cr. for the quarter ended
December 31, 2015 as against Rs. 8,234.8 cr. for the corresponding quarter of the
previous year.

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6. Canara Bank

 Canara Bank, which was set up back in 1906 by Subba Rao Pai, comes next on
this list with net asset management worth $ 61 billion. The bank serves its
customers through 3200 branches and 4000 ATMs and has an employee base of
44000 workers. Canara Bank is an Indian state-owned bank headquartered in
Bangalore, Karnataka. It was established at Mangalore in 1906, making it one of
the oldest banks in the country. The government nationalized the bank in 1969.
As of November 2015, the bank had a network of 5784 branches and more than
9153 ATMs spread across India. The bank also has offices abroad in London,
Hong Kong, Moscow, Shanghai, Doha, Bahrain, South Africa, Dubai, and New
York.

 The Government of India nationalised Canara Bank, along with 13 other major
commercial banks of India, on 19 July 1969. In 1976, Canara Bank inaugurated
its 1000th branch. In 1985, Canara Bank acquired Lakshmi Commercial Bank in
a rescue. This brought Canara Bank some 230 branches in northern India.

 In 1996 Canara Bank became the first Indian Bank to get ISO certification for
"Total Branch Banking" for its Seshadripuram branch in Bangalore. Canara Bank
has now stopped opting for ISO certification of branches.

7. Axis Bank

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  The next bank to be included in this top 10 list is Axis Bank, a leading private
bank which was established in 1994. This bank is acclaimed for excellence in
services and has nearly 2225 branches and 12000 ATMs in India and manages
assets worth $ 54 billion. Indian Business: As of 22 April 2016, the bank had a
network of 3062 branches and extension counters and 12922 ATMs. Axis Bank
has the largest ATM network among private banks in India and it operates an
ATM at one of the world’s highest sites at Taegu, Sikkim at a height of 4,023
meters (13,200 ft.) above sea level.

 International Business: The Bank has eight international offices with branches at
Singapore, Hong Kong, Dubai (at the DIFC), Shanghai, Colombo and
representative offices at Dubai and Abu Dhabi, which focus on corporate lending,
trade finance, syndication, investment banking and liability businesses. In
addition to the above, the Bank has a presence in UK with its wholly owned
subsidiary Axis Bank UK Limited. The total assets of the overseas branches were
US$7.86bn.

 Axis Bank Limited is the third largest private sector bank in India. Axis Bank's
stake holders include prominent national and international entities. As of 31 Dec.
2013, approximately 43% of the shares are owned by Foreign Institutional
Investors. Promoters (UTI, LIC and GIC), who collectively held approx. 34% of
the shares, are all entities owned and controlled by the Government of India. The
remaining 23% shares are owned by corporate bodies, financial institutions and
individual investors among others. The bank offers financial services to customer
segments covering Large and Mid-Sized Corporates, MSME, Agriculture and
Retail Businesses. Axis Bank has its registered office at Ahmedabad.

8. Bank of India

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  Featuring on number 8 in this list is Bank of India, a public sector bank serving
the country since 1906. Currently, it is operating through 4187 branches,
including 52 overseas branches, and nearly 1700 ATMs.

 Bank of India is commercial bank with headquarters in Mumbai, Maharashtra,

India. Founded in 1906, it has been government-owned since nationalisation in
1969. Bank of India has 4828 branches as on 31 December 2013, including 56
offices outside India, which includes five subsidiaries, five representative offices,
and one joint venture.

 BOI is a founder member of SWIFT (Society for Worldwide Inter Bank Financial
Telecommunications), which facilitates provision of cost-effective financial
processing and communication services.

9. IDBI Bank

 IDBI Bank, which comes under the category of other public sector bank, came
into existence in 1964. At present, the bank manages assets worth $ 42 billion
and operates through 1150 branches and 2000 ATMs, which are served by an
employee base of 15000 people.

 IDBI Bank is an Indian government-owned financial service company, formerly

known as Industrial Development Bank of India, headquartered in
25 | P a g e
 Mumbai, India. It was established in 1964 by an Act of Parliament to provide
credit and other financial facilities for the development of the fledgling Indian
industry.

 It is currently 10th largest development bank in the world in terms of reach, with
3350 ATMs, 1852 branches, including one overseas branch at Dubai, and 1382
centres. It is one of 27 commercial banks owned by the Government of India.

 The Bank has an aggregate balance sheet size of INR 3.74 trillion as on 31 March
2016.

10. Union Bank of India

 One of the biggest banks in the country in 2015 is Union Bank of India, which
was set up in 1919 and its present net asset management is worth nearly $
-owned
banks of India (the government owns 63.44% of its share capital). It is listed on
the Forbes 2000, and has assets of USD 13.45 billion. All the bank's branches
have been networked with its 6909 ATMs as on 30 September 2015. Its online
Telebanking facility is available to all its Core Banking Customers - individual as
well as corporate. It has representative offices in Abu Dhabi, United Arab
Emirates, Beijing, Peoples Republic of China, London and Shanghai, and
branches in Hong Kong, Dubai (Dubai International Financial Centre), Antwerp
in Belgium and Sydney in Australia.

26 | P a g e
  The bank had 4196 branches in India as on 31 March 2016 and to add to it 4
overseas branches. Shri Arun Jaitley, Honourable Minister for Finance,
Government of India on 30 March 2016 inaugurated the Sydney branch.

 UBI is active in promoting financial inclusion policy and is a member of the

Alliance for Financial Inclusion.

Source: 1. www.worldblaze.in/top-10-best-banks-in-india
2. www.wikipidia.com

27 | P a g e
ABOUT STATE BANK OF INDIA

State Bank of India (SBI) is an Indian multinational, public sector banking and
financial services company. It is a government-owned corporation with its headquarters
in Mumbai, Maharashtra. On 1st April, 2017, State Bank of India, which is India's
largest Bank merged with five of its Associate Banks (State Bank of Bikaner & Jaipur,
State Bank of Hyderabad, State Bank of Mysore, State Bank of Patiala and State Bank of
Travancore) and Bharatiya Mahila Bank with itself. This is the first ever large scale
consolidation in the Indian Banking Industry. With the merger, State Bank of India will
enter the league of top 50 global banks with a balance sheet size of ₹33 trillion, 278,000
employees, 420 million customers, and
more than 24,000 branches and 59,000 ATMs. SBI's market share will increase to 22
percent from 17 per cent. It has 198 offices in 37 countries; 301 correspondents in 72
countries. The company is ranked 232nd on the Fortune Global 500 list of the
world's biggest corporations as of 2016.
The bank traces its ancestry to British India, through the Imperial Bank of India, to the
founding, in 1806, of the Bank of Calcutta, making it the oldest commercial bank in the
Indian subcontinent. Bank of Madras merged into the other two "presidency banks" in
British India, Bank of Calcutta and Bank of Bombay, to form the Imperial Bank of India,
which in turn became the State Bank of India in 1955. Government of India owned the
Imperial Bank of India in 1955, with Reserve Bank of India (India's Central Bank)
taking a 60% stake, and renamed it the State Bank of India. In 2008, the government
took over the stake held by the Reserve Bank of India.
State Bank of India is a banking behemoth and has 20% market share in deposits and
loans among Indian commercial banks.

28 | P a g e
CHAPTER 3:- PRODUCT PROFILE

Major products and services of SBI

PERSONAL BANKING  Term Deposite

 Recurring Deposite
 Car Loan
 Housing Loan
 Education Loan
 Loan for Pensioner
 Loan against Mortgage of
Property
 Loan against Shares and
Debentures
NRI SERVICE  Deposits
 Home Loan
 Instant Transfer
AGRICULTURE  Loan for Agriculture purpose
INTERNATIONAL BANKING  Wholesale Banking
 Retail Banking
 Global trade Banking
 Merchant Banking
 Commercial Banking
 Project Financing
CORPORATE BANKING  Working capital financing
 Terms Loan
 Corporate Loan
 Export Credit
GOVERNMENT BANKING  PPF account
 Fee collection
 Tax payments
 Pension payments
 Passport seva Project
OTHER PRODUCTS AND SERVICES  ATM Services
 Broking Services
 E-Pay, E-Rail
 Safe deposite locker

29 | P a g e
 Home loan

1. SBI Maxgain
2. SBI Realty
3. SBI NRI
4. SBI PAL (Pre-Approved loan)
5. Tribal Plus
6. Gram Niwas
7. SBI HER ghar
8. SBI Hamara ghar
9. Pradhan Mantri Subsidy Yojna
10. SBI TOP-UP Loan
11. Sahyog Niwas
12. Earnet Money Deposit (EMD) Scheme
13.SBI Bridge Loan
14.SBI Previlage loan

The above are the schemes which are existing. Detail is follows:

1. SBI MAXGAIN AS OVERDRAFT

 An innovative and customer-friendly product enabling the customers to earn

optimal yield on their savings by reducing interest burden on Home Loans, with
no extra cost. The loan is sanctioned as an Overdraft with added flexibility to
operate the Home Loan Account like SB or Current Account. Bank also provides
Cheque Book/Net Banking facility for the purpose. The product enables
customers to park their surplus funds/savings in; SBI Maxgain (with an option to
withdraw whenever required), especially in the wake of low yields on other
Deposit/Investment products.

 Loan Amount
Minimum Loan Amount: Rs.20 laces
Maximum Loan Amount: No Cap

 Interest Rate
A premium of 0.25% over and above the applicable Home Loan interest rate for
Loan Rs.1cr is payable.

30 | P a g e
2. SBI NRI LOAN
HOME LOANS TO NON RESIDENT INDIANS (NRIs) & PERSONS OF
INDIAN ORIGIN (PIOs)

 Eligibility
Non Resident Indians (NRIs) or Persons of Indian Origin (PIOs) The
applicants should have a regular source of income.
Minimum employment tenure in India/Abroad should not be less than 2 years.

 Loan Amount
Minimum Loan Amount: Rs. 3 laces Maximum
Loan Amount: No upper cap.

3. SBI REALTYHOME LOANS

FOR PURCHASE OF PLOT FOR CONSTRUCTIONOF A DWELLING UNIT

SBI
 Realty provides an opportunity to the customer to purchase a plot for
construction of house.The construction of house should commence within 5 years
from the date of ailment of ;SBI Realty Loan;. Customers are also eligible to avail
another Home Loan for construction of house on the plot financed under the SBI
Realty with the benefit of running both the loans concurrently.

 Loan Amount:
Maximum Loan Amount: Rs.10 cr. Repayment
Period: Up to 15 years

4. SBI PALPRE-APPROVED HOME LOAN

 The SBI PAL provides sanction of Home Loan limits to the customers before
finalization of the property which enables them to negotiate with the
Builder/Seller confidently.
 The loan eligibility will be assessed on the basis of income details of the
applicant.Non-refundable processing fee as applicable to the Home Loan will be
collected at the time of sanction

 Validity Period

31 | P a g e
 Pre-approved loan arrangement letter (PAL) will be valid for a period of 4
months.

 Property papers will be required to be submitted by the borrower within the

validity of PAL. Processing fee will not be levied again.

 Loan Amount
Pre-approved loan arrangement letter (PAL) will carry the eligible loan
amount
calculated on the basis of prevailing interest rates
Minimum Loan amount: Rs.10 Laces.

5. SBI TRIBAL PLUS

SPECIAL HOME LOAN SCHEME FOR HILLY/TRIBAL AREAS

 Tribal Plus is a Special Home Loan Scheme designed for Hill/Tribal areas (where
mortgage of the property is not possible) for extending financial assistance to
individuals.Loan is sanctioned for Purchase or construction of a new house / flat
(without mortgage of land).
 Purchase of an existing (old) house / flat which is not more than 10 years
old.Repair /Renovation/extension of an existing house or flat.

 Loan Amount
Minimum Loan Amount: Nil
Maximum Loan Amount: Rs. 10 lac.

 Repayment Period
Maximum repayment tenure: 15 years

6. Gram Niwas Yojna in Rural Areas

 Scheme covers all rural and Semi-urban centres having population up to 50,000
as per 2001census. Home Loans Gram Niwas Scheme; are sanctioned for
purchase/construction/repair and renovation of house and purchase of plot for
construction of a house/shed etc.

 Loan Amount
Minimum Loan Amount: Nil
Maximum Loan Amount: Rs. 5 laces

32 | P a g e
  Repayment Period
Maximum repayment period: 15 years
(Processing Charges are waived under the Gram Niwas Scheme)

7. SAHYOG NIWAS HOME LOANS

TO SELF HELP GROUPS IN RURAL AREAS

 The Sahyog Niwas Scheme provides Home Loan to Self-help groups, having
good payment record of 2 years, for on lending to their members for Purchase or
construction of a house exclusivelyor including the housing needs of activities
carried by them (Dairy shed, tailoring shed/shop, grocery stores etc.). Renovation
or repair of an existing house / shed Purchase of a plot for the construction of
house, extension of existing house work space to existing house / shed.

 Loan Amount
Home Loan amount under Sahyog Niwas Scheme; is restricted to 10 times of the
saving corpus of SHG subject to a maximum amount of Rs. 50,000/ per
member

8. SBI HOME TOP UP LOANTOP-UP LOAN

 Loan for any purpose other than speculative. Repayment period co-terminus with
the underlying Home Loan account. Up to two Home Equity Loans allowed
existing together.
No prepayment / pre-closure penalty.

 Eligibility
All Home Loans with a satisfactory repayment track of at least one year.
Valid mortgage should have been created in favour of the Bank.

 Loan Amount
Minimum: Rs. 2.00 laces
Maximum: Rs. 5 cr.
Permissible Loan amount is calculated at 75% of present market value of the
house property less present outstanding in the Home Loan account.

33 | P a g e
  Interest Rate:
Term Loan: Up to Rs 50 laces: 0.50% over Base Rate.
Term Loan: Above Rs 50 laces and up to Rs 2 cr.: 0.75% over Base Rate.
Term Loan: Above Rs 2 cr. and up to Rs 5 cr. 1.25% over Base Rate.

 Overdrafts:
Overdraft: Up to Rs 50 Laces: 0.75% over Base Rate.
Overdraft: Above Rs 50 laces and up to Rs 2 cr.: 1.00% over Base Rate.
Overdraft: Above Rs 2 cr. and up to Rs 5 cr.:1.50% over Base Rate.

 Loan Tenure
The tenure of the loan will be co-terminus with the original residual maturity of
the Home Loan or 15 years whichever is higher. The loan has to be
liquidated before the borrower attains the age of 70 years.

9. EARNEST MONEY DEPOSIT (EMD) SCHEME LOAN FOR EARNEST

MONEY FOR ALLOTMENT OF A HOUSE/PLOT
 Many Government agencies, viz. Urban Development Authorities and Housing
Boards, periodically come out withschemes for allotment of plots/houses,
wherein applicants have to deposit 10-20% of the total cost of plot/house as
Earnest Money Deposit (EMD).

 SBI Earnest Money Deposit Scheme provides finance for Earnest Money deposit
to all individuals above 21 years of age. Applicant should have regular source of
income. No minimum income criteria Margin waived. Finance up to 100% of
application money, subject to a maximum loan amount of Rs.10 Laces.
No security, irrespective of the loan amount.

 SBI Earnest Money Deposit Scheme provides finance for Earnest Money deposit
to all individuals above 21 years of age. Applicant should have regular source of
income. No minimum income criteria Margin waived. Finance up to 100% of
application money, subject to a maximum loan amount of Rs.10 Laces.
No security, irrespective of the loan amount.
Above mentioned features of the scheme are applicable subject to the following:

34 | P a g e
 1. Allotment letters/refund orders should be routed through SBI.
2. Lump sum amount equal to 6 months interest to be paid up front.
3. Two PDCs, one for the principle amount of EMD and another towards interest for the
next 6 months should be taken to meet the eventuality of refund getting delayed.

10. SBI PRIVILEGE HOME LOAN

Eligible applicants - Employees of Central / State Governments including PSBs, PSUs of

Central Government, and other individual(s) with pensionable service.
 Reduced burden of servicing EMIs under the new schemes as lower EMIs would need
to be serviced during the post-retirement term. This is because the EMIs to be
serviced during the post-retirement term are capped at 50% of the current Net
Monthly Income.
 Extended repayment upto the age of 75 years as against 70 years under normal Home
Loan scheme. The maximum loan term, however, shall remain capped at 30 years.
 Full waiver of Processing Fee.Out-of-pocket expenditure such as Advocate’s Fee for
Legal Opinion, Valuers Fee for Valuation Report, CERSAI and CIBIL charges will
continue to remain applicable.
 Benefit of lower interest rate as a concession of 5 bps over the Home Loan Card
Interest Rate is available wherever check-off facility is extended by the Government
under tie-up arrangement with the Bank.
 Option for customers of other Banks / FIs to switchover their Home Loan outstanding
balance to State Bank of India.

11. SBI SHAURYA HOME LOAN

Eligible applicants - Defense Personnel belonging to Army, Navy and Air force.
 Reduced burden of servicing EMIs under the new schemes as lower EMIs would need
to be serviced during the post-retirement term. This is because the EMIs to be
serviced during the post-retirement term are capped at 50% of the current Net
Monthly Income.
 Extended repayment upto the age of 75 years as against 70 years under normal Home
Loan scheme. The maximum loan term, however, shall remain capped at 30 years.

35 | P a g e
  Full waiver of Processing Fee. Out-of-pocket expenditure such as Advocate’s Fee for
Legal Opinion, Valuers Fee for Valuation Report, CERSAI and CIBIL charges will
continue to remain applicable.
 Benefit of lower interest rate as a concession of 5 bps over the Home Loan Card
Interest Rate is available wherever check-off facility is extended by the Government
under tie-up arrangement with the Bank.
 Option for customers of other Banks / FIs to switchover their Home Loan outstanding
balance to State Bank of India.

12. SBI BRIDGE LOAN

SBI Bridge Loan is a Short Term Loan to meet shortfall in funds for purchase of a
new home/flat by mortgaging existing unencumbered property.
The applicant for Home Bridge Loan should satisfy each of the below mentioned
eligibility criterion :
 a) Individuals who own an unencumbered fully constructed house/flat and intend to
sell the existing home/flat for meeting temporary shortfall in cost for acquiring new
home/flat.
 b) In case of joint ownership of the existing property, all co-owners of the property
should also join as co-borrowers for the Bridge Loan.
Loan will be given by way of Term Loan (No Overdraft facility.)
LTV & Permissible Loan Amt.
 i) 65%, if Market Value of the existing property is upto Rs.1 Crore.
 ii) 60%, if Market Value of the existing property is above Rs.1 Crore.
 iii) 90% of the cost of the proposed home/flat.
Loan Tenor :
Maximum 2 years. Interest applied on Bridge Loan during the currency of the loan
should be serviced.
Repayment :
The Bridge Loan needs to be repaid in full by the borrower any time within the loan
tenure of 2 years, in one or more number of instalments. No EMIs will be stipulated.

36 | P a g e
13. HER GHAR

HOME LOAN FOR WOMEN

AT REDUCED INTEREST RATES

 @ 9.40% (EMI RS 834/ lac for a period of 30 years) subject to the following two
conditions
a. Woman should be the sole applicant or one of the co-applicants for Home
Loan, and also
b. The woman should be the sole owner or one of the co-owners of the property
proposed to be financed by the Bank

FEATURES
Eligibility:
Minimum age: 18 years as on the date of sanction
Maximum age: 70 years. i.e. the age by which the loan should be fully repaid, subject to
availability of sufficient, regular and continuous source of income for servicing the loan
repayment.
Loan Amount:
Actual loan amount will be determined taking into consideration such factors as applicant's
income and repaying capacity, age, assets and liabilities, cost of the proposed house/flat etc.
To enhance loan eligibility you have option to add:
1) Income of your spouse/ your son/ daughter living with you, provided they have a steady
income and his/ her salary account is maintained with SBI.
2) Expected rent accruals (less taxes, cess, etc.) if the house/ flat being purchased is
proposed to be rented out.
3) Depreciation, subject to some conditions.
4) Regular income from all sources.
Security:
 Equitable mortgage of the property

14. SBI HAMARA GHAR

NEW AFFORDABLE HOUSING PRODUCT

SBI Hamara Ghar is a new Fixed Interest Product exclusively targeting affordable segment.
Home Loan will be available by way of Term Loan only with fixed interest option of 2
years. Pre-payment penalty @2% plus ST will be levied on the loans foreclosed/Prepaid
during the initial fixed tenor of 2 years.
Switch-over facility from fixed interest rate to the prevailing floating rate linked to one year
MCLR will not be available during initial fixed period of 2 years.
Loan Amount : Maximum Loan Amount : Rs.30 lacs
37 | P a g e
FEES

Processing Fee
 0% Processing Fee for Takeover of Home Loan proposals sourced for the period
01.04.2017 to 30.06.2017 provided the loans are disbursed fully/partially on or
before 31.07.2017
 0% Processing fee for all Central / State Govt. Employees.
The processing fee structure for proposals other than above is as under :
 0.35% of the loan amount plus applicable service tax.
 Minimum: Rs. 2,000/- plus applicable service tax, and.
 Maximum: Rs. 10,000/- plus applicable service tax.

REPAYMENT

For NRI Home Loan , Maxgain & PAL : Maximum 30 years or Up to the age of 70 years
, whichever is early.
For Realty : Up to 15 years
REVISED RATES EFFECTIVE FROM 15.06.2017

38 | P a g e
HOME LOANS: SPECIAL RATES UPTO 31.07.2017

I. 2 YEAR FIXED INTEREST HOME LOANS (Term Loan) –

HAMARA GHAR :
A. 2 year Fixed Interest Rate loans (Term Loans): For Salaried
Borrowers (%):

Upto Rs. 30 lacs

Women 35 bps above 1 year MCLR, ER: 8.35
Others 40 bps above 1 year MCLR, ER: 8.40

B. 2 year Fixed Interest Rate loans (Term Loans): Non-Salaried

Borrowers (%) :
Upto Rs. 30 lacs
Women 50 bps above 1 year MCLR, ER: 8.50
Others 55 bps above 1 year MCLR, ER: 8.55

II. FLOATING INTEREST RATE HOME LOANS (Term Loan)

INCLUDING CRE HL:
A. Floating Interest Rate Structure (Term Loans): For Salaried
Borrowers (%):
Upto Rs. 30 lacs
Women 35 bps above 1 year MCLR, ER: 8.35
Others 40 bps above 1 year MCLR, ER: 8.40

B. Floating Interest Rate Structure (Term Loans): Non-Salaried

Borrowers (%):
Upto Rs. 30 lacs
Women 50 bps above 1 year MCLR, ER: 8.50
Others 55 bps above 1 year MCLR, ER: 8.55

39 | P a g e
HOME LOANS: CARD RATES :

40 | P a g e
III. FLOATING INTEREST CARD RATE HOME LOANS (Term
Loans) including CRE HL:

A. Floating Interest Card Rate Structure (Term Loans): For

Salaried Borrowers (%):
Upto Rs.75 lacs Above Rs.75 lacs
RG-1, 2 ,3 RG-4, 5, 6 RG-1, 2, 3 RG-4, 5, 6
Women 1 year 1 year 1 year 1 year
MCLR+50 MCLR+60 MCLR+55 MCLR+65
bps, ER:8.50 bps, ER:8.60 bps, ER:8.55 bps, ER:8.65
Others 1 year 1 year 1 year 1 year
MCLR+ 55 MCLR+65 MCLR+60 MCLR+ 70
bps, ER:8.55 bps, ER:8.65 bps, ER:8.60 bps, ER:8.70

B. Floating Interest Card Rate Structure (Term Loans) : For Non-

Salaried Borrowers (%) :
Upto Rs.75 lacs Above Rs.75 lacs
RG-1, 2 ,3 RG-4, 5, 6 RG-1, 2, 3 RG-4, 5, 6
Women 1 year 1 year 1 year 1 year
MCLR+ 60 MCLR+ 70 MCLR+65 MCLR+ 75
bps, bps, bps, ER:8.65 bps, ER:8.75
ER:8.60 ER:8.70
Others 1 year 1 year 1 year 1 year
MCLR+ 65 MCLR+ 75 MCLR+ 70 MCLR+80
bps, bps, bps, ER:8.70 bps, ER:8.80
ER:8.65 ER:8.75

IV. MAXGAIN - FLOATING INTEREST CARD RATE HOME

LOANS (Including CRE HL):

40 | P a g e
A. Maxgain- Floating Interest Card Rate Structure: For Salaried
Borrowers (%):
Rs. 20 lacs to Rs.75 lacs Above Rs.75 las & upto Rs.3
crs
RG-1, 2 ,3 RG-4, 5, 6 RG-1, 2, 3 RG-4, 5, 6
Women 1 year 1 year 1 year 1 year
MCLR+65 MCLR+75 MCLR+70 MCLR+80
bps, ER: bps, ER: bps, ER: bps, ER:
8.65 8.75 8.70 8.80
Others 1 year 1 year 1 year 1 year
MCLR+70 MCLR+80 MCLR+75 MCLR+85
bps, ER: bps, ER: bps, ER: bps, ER:
8.70 8.80 8.75 8.85

B. Maxgain - Floating Interest Card Rate Structure: For Non-

Salaried Borrowers (%):
Rs.20 lacs to Rs.75 lacs Above Rs.75 las & upto Rs.3 crs

RG-1, 2 ,3 RG-4, 5, 6 RG-1, 2, 3 RG-4, 5, 6

Women 1 year 1 year 1 year 1 year MCLR+90
MCLR+75 MCLR+85 MCLR+,80 bps, ER: 8.90
bps, ER: bps, ER: bps ER:
8.75 8.85 8.80
Others 1 year 1 year 1 year 1 year
MCLR+80 MCLR+90 MCLR+85 MCLR+95,ER:8.95
bps, ER: bps, ER: bps, ER:
8.80 8.90 8.85

41 | P a g e
HOME TOP UP LOANS: CARD RATES :

I. INSTA HOME TOP UP LOAN :

Insta Home Top Up 1% above 1 year MCLR, present ER: 9%,
Loan (Rs.1 lac to irrespective of Risk Grades, gender and
Rs.5 lacs) occupation (No change).

II. HOME TOP UP LOANS (other than Insta Home Top Up

Loans)

FOR SALRIED BORROWERS :

Term Loan Overdraft
RG-1, 2 ,3 RG-4, 5, 6 RG-1, 2, 3 RG-4, 5, 6
1. TL upto Rs. 1 year 1 year 1 year 1 year
25 lacs MCLR+,60 MCLR+70 MCLR+175 MCLR+200
2. Overdraft bps, ER: bps, ER: bps, ER: bps, ER:
Above Rs 20 8.60% [ 8.70% 9.75% 10.00%
lacs and upto
Rs 25 lacs
TL and 1 year 1year 1 year 1 year
Overdraftabove MCLR+100 MCLR+110 MCLR+ MCLR+225
Rs.25 lacs and bps, ER: bps, ER: 200 bps bps, ER:
upto Rs.2 9.00% 9.10% ER:10.00% 10.25%
crores
Above Rs.2 1 year 1year MCLR + 190 bps, ER: 9.90%
crores and upto MCLR+180
Rs. 5 crores bps, ER:
9.80%

42 | P a g e
FOR NON - SALRIED BORROWERS:
Term Loan Overdraft
RG-1, 2 RG-4, 5, RG-1, 2, 3 RG-4, 5,
,3 6 6
1. TL upto Rs. 25 70 BPS 80 BPS 200 BPS 225 BPS
lacs above 1 above 1 above 1 year above1
2. Overdraft year year MCLR, year
Above Rs 20 lacs MCLR, MCLR, ER:10.00% MCLR,
and upto Rs 25 lacs ER: ER: ER:
8.70% 8.80% 10.25%
TL and 1.10% 1.20% 225% above 250%
Overdraftabove above 1 above 1 1 year above 1
Rs.25 lacs and year year MCLR, ER: year
upto Rs.2 crores MCLR, MCLR, 10.25% MCLR,
ER: ER: ER:
9.10% 9.20% 10.50%
Above Rs.2 crs & 1.90% 2.00% above 1 year MCLR, ER:
upto Rs.5 crs above 1 10.00%
year
MCLR,
ER:
9.90%
© Copyright State Bank of India
 homesitemapfaqCheque Collection PolicyRight To Information Actdisclaimer

43 | P a g e
DOCUMENTS
List of papers/ documents applicable to all applicants:
 Completed loan application
 3 Passport size photographs
 Proof of identify (photo copies of Voters ID card/ Passport/ Driving
 licence/ IT PAN card)
 Proof of residence (photo copies of recent Telephone Bills/ Electricity Bill/
 Property tax receipt/ Passport/ Voters ID card)
 Proof of business address for non-salaried individuals
 Statement of Bank Account/ Pass Book for last six months
 Signature identification from present bankers
 Personal Assets and Liabilities statement
For guarantor (wherever applicable):
 Personal Assets and Liabilities Statement
 2 passport size photographs
 Proof of identification as above
 Proof of residence as above
 Proof of business address as above
 Signature identification from his/her present bankers
Additional documents required for salaried persons :
 Original Salary Certificate from employer
 TDS certificate on Form 16 or copy of IT Returns for last two financial years, duly
acknowledged by IT Deptt.
Additional documents required for Professionals/self- employed/ other IT assesses:
 Acknowledged copies of three years I.T. returns/ Assessment Orders.
 Photocopies of challans evidencing payment of Advance Income Tax

SBI Home Loans Unique Advantage

 Low Processing Charges
 Package of exclusive benefits.
 Low interest rates. Further, we charge interest on a daily reducing balance!!
 No hidden costs or administrative charges.
 No prepayment penalties. Reduce your interest burden and optimally utilize your
surplus funds by prepaying the loan.
 Over 15,969 branches nationwide, you can get your Home Loan account parked at a
branch nearest to your present or proposed residence

Source:https://www.sbi.co.in/portal/web/personal-banking/home-loans
44 | P a g e
Part 2
Literature Review
4.1 INTRODUCTION OF THE STUDY

Home is the most important human need, next only to food, clothing and shelter. Home is
an important facet of economic development; it is a basic need of a human being. It also
plays an important role in creating employment, maintaining health, social stability and
preserving decent human life.

Home Loan is the funds buyer has to borrow usually from a bank or other financial
institutions to purchase a property, generally secured, by a registered mortgage to the bank
over the property being purchased. Housing finance or Home loan is a broad topic, the
concept of which may vary across continents, regions and countries, particularly in terms of
the areas it covers.

As buying home requires investment of large amount of capital, therefore it becomes not
always possible to pay such big amount at a time. One even may not be such financially
stable to pay a big amount at a time. Therefore, these people approach the banking
organizations to apply for loans. There may be a lot of different loan schemes available, but
not all will be ideal for the purpose. The best ones for property and house purchasing are the
home loan schemes available with most of the banks.

The most favoured Home Loan provider-SBI Bank offers Home Loan with attractive
interest rates along with Latest Schemes and Benefits. SBI also provides a Housing loan
with different schemes - SBI Maxgain, SBI Realty, SBI Term loan, SBI PAL, SBI tribal
plus, SBI reverse mortgage home loan, and the SBI sahyog niwas.

State Bank of India has the largest Home Loan portfolio in the Banking Sector and market
share of over 25% amongst All Scheduled Commercial Banks (ASCBs). Home Loan
portfolio constituted 15.33% of Whole Bank Advances as on 31st March, 2016. While
Home Loan portfolio has more than doubled during the last 5 years, NPA levels have more
than halved in absolute terms and reduced to one fourth in % terms during the same period.
Total Home Loan and Home Related Loan portfolio as on31.03.2016 stood at Rs. 2, 01,755
Cr.

State Bank of India is providing such home loan facility to the people of India at the
cheapest rate of interest, which is beneficial for the people who are taking the home loan
from the SBI.

45 | P a g e
In the growing global competition, the productivity of any business concern depends upon
the customer. As the builders act as an influencer for the customers to make the decision
regarding from which bank would you go for home loans. Thus, State bank of India wants to
know the opinions of builders and customers regarding their home loan department in
Vadodara city.

Thus this project topic deals with bank customers opinions and basic feedback towards SBI
Home Loan in Vadodara city. And also deal with opportunity for second charge. This report
will be asset to the management in making effective decisions. This research report is used
to acquire and analyse information and to make suggestions to management as to how the
problems should be solve.

46 | P a g e
4.2 LITERATURE REVIEW

1. A number of empirical studies establish that key determinants of housing prices are
income levels, interest rates, supply conditions, demographic changes, number and size of
households, maintenance costs, property taxes, and speculative pressures (Poterba, 1984;
OECD, 2005).

2. House prices are an important determinant of household sector’s gross and net wealth
and thereby of consumption and savings. In many countries, including India, house property
is the household’s largest asset and price developments in housing markets can impact
growth directly but mainly through credit channel since real estate can serve as collateral for
consumer borrowing (Kiyotaki and Moore, 1997; Bernanke and Gilchrist,
1999).Furthermore, housing cycles can influence economic activity through wealth effects
on consumption and private residential investment mainly due to changes in profitability
and the impact on employment and demand in property related sectors.

3. And if house prices are not aligned with the fundamentals, they can threaten the
economic and financial stability of the country mainly because of the macro-financial
linkages, as empirical evidence demonstrates. One of the most important causes of financial
crises was collapses in real estate prices, either residential or commercial or both (Reinhart
and Rogoff, 2008). There have been cases where such collapses have taken place after
bubbles in the real estate prices, and both, the financial sector and the real economy are
adversely affected after the bubble bursts. The current crisis can be taken as an example,
wherein decline in the real estate prices led to a drastic drop in securitized asset prices in
2007. Further, the instability which followed impacted balance sheets of many financial
institutions as was predicted by Feldstein (2007). The financial crisis then got carried
forward to the real sector.

4. Chaubey M. (2009) conducted the Study entitled “Housing Finance in India – Problems
and Prospects” The objectives of the study were; to Study the customer’s views on housing
finance offered by HDFC in Varanasi, and to know about the relative performance of HDFC
in providing housing loans in city. The study reveals that, 42%, 32%, 22% and 4%, opted
for loans because of low interest rate, easy instalment scheme, simple procedure and other
reasons respectively. 26%, 34%, 38%, and 2% respondents have borrowed loans for
purchase of flats, purchase of house, construction of house and other reasons
respectively.92% respondents preferred floating interest rates and 8% respondent preferred
fixed interest rates. 72%, 18% and 10% respondents came to know about bank through print
and electronic media,

47 | P a g e
5. Housing sector is impacted by both, monetary and fiscal policy, macro prudential norms
and labour policy prevalent in the economy (Hilbert et al, 2008). To explain the recent
crisis, a generally accepted argument was that the loose monetary policy and excessive
availability of credit were the causes for the real estate bubble in these countries. As argued
by Taylor (2007) these levels of interest rates were lower than in previous U.S. recessions
relative to the economic indicators as at the time captured by the “Taylor rule”. The low
interest rates encouraged borrowing and buying of houses. While Spain had one of the
largest deviations from the Taylor rule, this country also had the largest housing boom
(measured by the changes in housing investment as a share of GDP). Sweden’s Central
bank, the Riksbank is one of the rare central banks that have taken the approach of targeting
real estate prices. Policy of the Riksbank is to look at property prices during decisions about
interest rates (Ingves, 2007). In comparison with larger countries, the smaller ones have a
stronger monetary transmission through the housing channel but a robust financial system is
an imperative requirement for such a transmission to be successful.

6. Cross-country studies indicate that the growth in housing finance depends upon a number
of factors such as credit history of the borrower, ability of the financing institution to secure
collateral, macroeconomic stability prevailing in the economy and trends in household
income (Warnock and Warnock, 2007).

7. IMF (2011) observed that shocks to disposable income, mortgage interest rates and prices
play an important role in short term consumption. In comparison with equity price busts,
housing price bursts involve more serious macroeconomic developments. Housing price
booms put forward noteworthy risks. Some of the factors which appear to account for the
greater severity of housing price busts as compared with equity price bursts are: (i) Wealth
effects on consumption are larger in case of housing price busts than in the case of equity
price busts; (ii) In comparison with the equity price busts, unfavourable effects of the
housing price busts on the banking system (capacity and willingness of the banking system
to lend) were stronger and faster; (iii) Link between boom and bust is more powerful for
housing prices, than for equity prices. Probabilit y of housing prices busts being preceded by
a boom were higher in the case of housing prices busts; and (IV) Housing price busts were
associated with tighter monetary policy than equity price busts. Following Bianco and
Occhino (2011), IMF estimated that higher house prices could significantly strengthen
consumption. Following Klyuev

48 | P a g e
(2008), avoiding 1 million foreclosures would raise aggregate prices by 3-4 per cent over
five years in the US.

8. Peppercorn (2013)presents the following critical factors for development of housing

finance markets: a) Value for money, i.e. maximize the impact of public resources,
leveraging government initiatives with the involvement of the private sector, with the goal
of achieving a higher multiplier; b) Coordination, i.e. ensure the coordination between
administrations and public/private sectors, to maximize the efficiency and effectiveness of
the programs; c)Public sector role, i.e. from provider to enabler of housing; and d)Inclusive
housing finance, i.e. include non-salaried borrowers. According to Peppercorn, poorer
households tend to borrow from informal sources, at higher rates.

49 | P a g e
FIELD WORK

 I have started my internship on 13th June 2017 at state bank of India situated at 1st
floor ,Kalpaturu Building, opposite Narmada Guest House, Subhanpura Cross Road,
Ellora Park reporting to Sir Mata Prasad (AGM-HLST).

 On the first day I was introduced to the HLST sales officers . they have given me a
files on the home loan products of sbi and the eligibility cretria .followed by 4-5 days
I have done a detail study on home loan products .the following are the detail in the
home loan products. The next week as guided by company guide Mr. Mata Prasad
and faculty guide Dr. Kunjal Sinha I was approved with the questionnaire.

 The day after the approval of questionnaire I started my field work by conversation
with the customers arriving at the RACPC.
 At the same time I was in regular conservation with the sales officers of the HLST
which has provided with a good brefing about the schemes which are provided by the
SBI.
 On the of consersation with the customers I came to know about the problems
suffered by the customers with their interest rate changes and charges, alert about the
loan account, mortgage procedure and charges.

 The findings about the home loans provided by the SBI on the initial days was that
the customers was not actually aware about the schemes which they are having. At
the same time it was also observed that the customers where facing lots of problems
on the documentation process.

 I have also visited few of builders of them from them I have got the suggestion that
they actually the schemes are not been that known to them they are approved by the
bank itself so more information was not received by me from them.

 I have got the information mostly from the customers arriving at the RACPC at
Ellora park.The conclusion from the findings will be interpreted in from the graphs.

 I have visited the RACPC at Syajigunj also for a week. Where I have found the the
office was newly shifted from Ellorapark branch and so the customers were not
aware about it and was having the minimum number of customer.

50 | P a g e
  I use to report at till the working hours at the office i.e from 10 :00 am to 5:00 am
.At the same time I have been in touch with the sales officers who give me a
knowledge of the schemes of SBI in detail.

 I have learnt about the interest rate which the bank charges along with comparing the
rates of other competitive banks also i.e. ICIC I, HDFC , Axis , PNB ,BOB and so
on.

 Followed by the other days I have research about the loan products of other
competitive banks to know that the customers are provided with which other types of
schemes which makes them unique in feature and which SBI is not providing.
 For getting information about the schemes of competitive bank I have gone to web-
sites of different banks along with visit of banks like BOB , Axis , HDFC.
 After getting comparison I have prepared a note on the comparison between the rate
of 5 top listed home loan provider about the interest rate , processing fee charges ,
and tenure range.
 The questionnaire was filled by the existing customers who come at RACPC for their
query. The reason for filling the questionnaire from them was to know whether the
customers are satisfied with the SBI home loan or not & if not what is the reason for
dissatisfaction ,for what ground they will change the bank for loan.
 Further the learning till now is that the customers are not wholly aware about their
sanctioned loan only. The findings from the questionnaire is also to know the
satisfaction level of SBI customers .From the findings I have also filled the form
from the customers who have transferred their loan from other banks to SBI. The
reason for transfer was more the interest rate than the scheme . Also it is found that
the customers are attracted more by the interest rate and by as it is nationalized bank
than the schemes which it provides.

LEARNING

Learnt about the from applicants filling for loan till the mortgage procedure of the loan.

Learnt about the eligibility criteria of applicant in wholly.

Learnt about the interest rate charges bifurcating them on the basis of their gender.

 Learnt about the MCLR changes in rate of interest after completion of 1 year the
customer can change the rate of interest to the base rate which is changed by
charging 0.30%+service tax on the loan amount left in the account of home loan of

51
customer

52
Comparison chart:

Bank Interest rate Processing fee Lowest EMI Tenure range

per lakh for
Max Tenure
SBI 8.35%-8.60% Upto 0.35% Rs. 758 for 30 1-30 years
Floating rate Years
linked to 1 Year
MCLR - 8.00%
HDFC 8.40% - 9.05% Upto 0.50% Rs. 762 for 30 1-30 years
Floating rate Years
linked to PLR -
16.15%
Axis 8.35% - 8.70% Upto 0.00% Rs. 758 for 30 1-30 years
Floating rate Years
linked to 6
Month MCLR -
8.15%
PNB 8.50% Upto 1.00% Rs. 769 for 30 1-30 years
Floating rate Years
linked to PLR -
14.35%
BOB 8.35% - 9.35% Upto 0.50% Rs. 758 for 30 1-30 years
Floating rate Years
linked to 1 Year
MCLR - 8.35%
Source :www.myloancare.in

53
PROBLEM STATEMENT AND IMPORTANCE OF STUDY

PROBLEM STATEMENT

Particulars Project

Management problem State bank of India wants to know the new variants of home loan
product and any modification or addition in the present scheme
for the home loan customer.
Research problem To know the customer satisfaction regarding the present schemes
and to find a opinion about the addition in scheme.

IMPORTANCE OF STUDY

Sr. No. Particulars

1 This research will give the bank the customer satisfaction level about the
housing loan
2 It will give a detail about the awareness of the schemes offered by the SBI.

3 It will give information about the documentation process of SBI

4 It will give information about the satisfaction level of customers for sales
person, processing team and branch.
5 This research will give a suggestion for introduction of new variant of home
loan in the product of SBI.
6 This research will give suggestion for the modification of the present loan.

54
OBJECTIVE OF STUDY

To know the satisfaction level of customers and builders who are having or not having
home loan from State Bank of India.

To know the satisfaction level of other bank customers with State bank of India

To find out the basic problems faced by customers and Builders regarding State Bank of
India Housing loan Department and try to give some suggestions related to the same for
future advancement

To find the problems of customer of other bank for improve take-over of home loans To

gain the basic knowledge about housing loan business of State Bank of India

To know the procedure adopted by State Bank of India for approval of home loan.

55
 RESEARCH METHODOLOGY

Sr. No. Particulars Project

1 Research Design Descriptive Research Desig
2 Source(s) of Data Primary data – structured questionnaire Secondary date –
method literature review, books, research papers, web.
3 Data collection Survey Method Personal Survey Method

4 Population Population of Vadodara city customers with SBI Home loan.

5 Sampling technique
6 Sampling frame
7 Sample size
8 Data collection
Instrument
Non Probability sampling technique
To study the other banks customer’s opinion regarding
State Bank of India in case of housing loan in Vadodara
city” 200 respondents were selected by adopting
convenient sampling technique.
200 sample
Structure Questionnaire

9
Research Tools (Statistical Package to Social Science) software.

56
 Chapter6 : Data analysis and interpretation

Table No. 1:Time of Loan

Frequency Percent Valid Cumulative

Percent Percent
Valid Less 59 29.5 29.5 29.5
than 1
years
2-3 58 29.0 29.0 58.5
years
more 83 41.5 41.5 100.0
than 3
years
Total 200 100.0 100.0

Table No:6.1

200
200 Time of loan
180
160
140
120 100.0
100 83
80 Frequency
59 58
60 41.5 Percent
40 29.5 29.0
20
0
Less than 1 2-3 years more than 3 Total
years years
Valid

Interpretation : The above given graph shows that the customers hold 41.5% at more than 3
years , 29.5% at 1-2 years and 29% at 2-3 years .

57
Table No.6.2: Tenure of Loan

Tenure of Loan
Valid Cumulative
Frequency Percent Percent Percent
Valid 5-10 16 8.0 8.0 8.0
years
10- 141 70.5 70.5 78.5
20
years
20- 43 21.5 21.5 100.0
30
years
Total 200 100.0 100.0

300 Tenure of loan

250 100.0

200
70.5
150 Percent

200 Frequency
100
141
21.5
50
8.0 43
16
0
5-10 years 10-20 years 20-30 years Total
Valid

Interpretation: The above graph shows the frequency and percentage of tenure of loan taken
by customers which states that 8% are from 5-10 years ,70.5% are from 10-20 years and
21.5 % are from 20-30 years.

58
Table No.6.3: Tenure of loan

Scheme of Loan
Valid Cumulative
Frequency Percent Percent Percent
Valid SBI 65 32.5 32.5 32.5
Maxgain
SBI 53 26.5 26.5 59.0
Term
loan
SBI 28 14.0 14.0 73.0
Realty
SBI 10 5.0 5.0 78.0
Top-Up
SBI 18 9.0 9.0 87.0
Bridge
loan
NRI 9 4.5 4.5 91.5
Home
loan
SBI 1 .5 .5 92.0
Sahyog
Niwas
Pradhan 6 3.0 3.0 95.0
Mantri
Yojna
SBI 10 5.0 5.0 100.0
PAL
Total 200 100.0 100.0

59
 Total 100.0
200

SBI PAL 5.0

10

Pradhan Mantri Yojna 3.0

6

SBI Sahyog Niwas .5

1

NRI Home loan 4.5

9
Valid

Percent
SBI Bridge loan 9.0
18 Frequency

SBI Top-Up 5.0

10

SBI Realty 14.0

28

SBI Term loan 26.5

53

SBI Maxgain 32.5

65

0 50 100 150 200

Interpretation: The above graph states that 32.5% are Maxgain holders,26.5% are Term loan
holders,14% are realty holders,5% are Top-Up holders, 4.5% are NRI holders,9% are
Bridge loan holders0.5% are Sahyog Niwas holders,5 % are PAL holders and 3% are
Pradhan Mantri Yojna holders.

60
Table No.6.4: Unique feature of scheme

Unique feature of scheme

Valid Cumulative
Frequency Percent Percent Percent
Valid Interest 138 69.0 69.0 69.0
Rate
Feature 41 20.5 20.5 89.5
of
scheme
other 21 10.5 10.5 100.0
Total 200 100.0 100.0

Unique feature of scheme

69.0
138 Valid Interest Rate
Valid Feature of scheme
100.0 200
Valid other
Valid Total
41
21
20.5
10.5

Interpretation : the interest rate affects the feature of scheme at 69% and the 20.5 % for the
scheme they have taken and other factor at 10.5%.

61
Table No.6.5: Reason for taking loan from SBI

Reason for taking loan from SBI

Valid Cumulative
Frequency Percent Percent Percent
Valid Faster 13 6.5 6.5 6.5
Processing

Interest 79 39.5 39.5 46.0

Rate
Brand 27 13.5 13.5 59.5
Image
Margin 8 4.0 4.0 63.5
Amount
Government 73 36.5 36.5 100.0
Bank
Total 200 100.0 100.0

200
200
180
160
140 100.0
120
100 79 73
80
60 39.5 36.5
27
40 136.5 13.5 8 4.0
20 Frequency
0
Percent
Margin Amount
Faster Processing

Interest Rate

Total
Government Bank
Brand Image

Valid

Interpretation: The above graph represents the reason for taking home loan from SBI which
states that 39.5% for interest rates, 13.5% for brand image, 6.5% for fast processing and 4%
for margin amount. The other 36.5% for government bank.

62
Table No.6.6 : Aware of loan

Aware about the scheme of SBI

Valid Cumulative
Frequency Percent Percent Percent
Valid Yes 39 19.5 19.5 19.5
No 161 80.5 80.5 100.0
Total 200 100.0 100.0

Cumulative Percent 100.0

19.5

100.0
Valid Percent 80.5
19.5 Valid Total
Valid No
100.0
Percent 80.5 Valid Yes
19.5

200
Frequency 161
39

0 50 100 150 200

Interpretation: The above graph states that around 80% of customers are not aware about the
schemes provided by SBI and the rest 20% says that they are aware.
Table No.6.7 : Influence factor for taking loan from SBI

How do you come to know about scheme of SBI

Valid Cumulative
Frequency Percent Percent Percent
Valid Advertisement 28 14.0 14.0 14.0

Journals 8 4.0 4.0 18.0

Word of 79 39.5 39.5 57.5
mouth
Builder 85 42.5 42.5 100.0
Total 200 100.0 100.0

200
200
180
160
140
Valid Advertisement
120
100.0 Valid Journals
100 85
79 Valid Word of mouth
80
Valid Builder
60
39.542.5 Valid Total
40 28
14.0
20 8 4.0
0
Frequency Percent

Interpretation: The above graph states that 14% are influenced by advertisement,4% by
journals,39.5 by word of mouth 42.5% by builder.
Table No.8: Satisfaction level

Satisfied with SBI

Valid Cumulative
Frequency Percent Percent Percent
Valid Dissatisfied 12 6.0 6.0 6.0

Neutral 43 21.5 21.5 27.5

Satisfied 145 72.5 72.5 100.0
Total 200 100.0 100.0

Dissatisfied
satisfied 3%
Neutral
11%

Total
50%
Satisfied
36%

Interpretation: The above graph represents the satisfaction level of the customers which
states that 36% of the customers are satisfied with the loan where as 11% says neutral and
the rest 3% says that they are dissatisfied.
Table No.6.9: Preference for other bank

Prefrence for other bank

Valid Cumulative
Frequency Percent Percent Percent
Valid 0 141 70.5 70.5 70.5
HDFC 28 14.0 14.0 84.5
ICICI 11 5.5 5.5 90.0
Axis 16 8.0 8.0 98.0
BOB 4 2.0 2.0 100.0
Total 200 100.0 100.0

200
200
180
160 141
140
120 100.0
100 Frequency
70.5
80
Percent
60
40 28
14.0 115.5 16
20 8.0 4 2.0
0
0 HDFC ICICI Axis BOB Total
Valid

Interpretation: the above graph states that 14% of customers will choose HDFC,5.5% ICICI,
8% Axis and 2% other and the rest 70.5 % will not choose any other bank as they are
satisfied with SBI.
Table No.6.10: Reason for chossing other bank

Reason for chossing other bank

Valid Cumulative
Frequency Percent Percent Percent
Valid 0 139 69.5 69.5 69.5
Low 18 9.0 9.0 78.5
Interest
Better 4 2.0 2.0 80.5
Scheme
Better post 30 15.0 15.0 95.5
purchasing
service
Better 9 4.5 4.5 100.0
Payback
Period
Total 200 100.0 100.0

200 200
180
160 139
140
120 100.0
100 69.5
80
60 189.0 30
40 4 2.0 15.0 9 4.5
20
0
Frequency
Valid

Low Interest

Total
Better Scheme

Better Payback Period

Better post purchasing

Percent
service

Valid

Interpretation: The above graph states that 9% is for low interest rate,2% for better scheme,
15% for post purchase services and 4.5% for better payback period the rest 69.5 % will not
choose any reason.
Table No.6.11: Age

Age Group
Valid Cumulative
Frequency Percent Percent Percent
Valid Less 11 5.5 5.5 5.5
than
25
25-35 54 27.0 27.0 32.5
35-45 88 44.0 44.0 76.5
45 47 23.5 23.5 100.0
and
above
Total 200 100.0 100.0

Valid Less than

Age group 25
3%
Valid 25-35
13%

Valid Total
50% Valid 35-45
22%
Valid 45
and
above
12%

Interpretation: The above graph states the age group of customers in which it was found that
12% are above age of 45 years, 22% are 35-45 years of age13% of 25-35 years and3% are
less than 25 years of age .
Table No.6.12: Designation

Designation
Valid Cumulative
Frequency Percent Percent Percent
Valid Self- 49 24.5 24.5 24.5
Employed
Salaried 141 70.5 70.5 95.0
Other 10 5.0 5.0 100.0
(Retired)
Total 200 100.0 100.0

200
200 Designation
180
160 141
140
120 100.0
100 70.5
80 49
60 24.5
40 10 5.0 Frequency
20
0 Percent
Salaried

Other (Retired)

Total
Self-Employed

Valid

Interpretation: The above graph states that 24.5% are self-employes 70.5 % are salaried and
5% are other includes retired customers.
Table No.6.13:Annual Income

Valid Cumulative
Frequency Percent Percent Percent
Valid Below 3 21 10.5 10.5 10.5
lakhs
3-5 97 48.5 48.5 59.0
Lakhs
5-10 66 33.0 33.0 92.0
Lakhs
10 16 8.0 8.0 100.0
Lakhs
and
above
Total 200 100.0 100.0

10.5
21
48.5
97
100.0 200

66
16
33.0
8.0

Valid Below 3 lakhs Valid 3-5 Lakhs

Valid 5-10 Lakhs Valid 10 Lakhs and above
Valid Total

Interpretation: The above graph states that the 10.5 % are having income of 10 lakhs and
above, 48.5% are 5-10 lakhs, 33% are 3-5 lakhs and 8% are less than 3 lakhs income group.
ANNOVA

H0: there is no relationship between annual income and satisfaction for SBI Home loan H1:

there is relationship between annual income and satisfaction for SBI Home loan

ANOVA
Sum of df Mean F Sig.
Squares Square
Between
6.479 3 2.160 1.983 .118
Groups
Interest Rate
Within Groups 213.476 196 1.089
Total 219.955 199
Between
3.133 3 1.044 1.141 .334
Document Groups
Processing Within Groups 179.422 196 .915
Total 182.555 199
Between
12.086 3 4.029 4.950 .002*
Groups
Processing Fees
Within Groups 159.509 196 .814
Total 171.595 199
Between
6.272 3 2.091 2.836 .039
Groups
Sanction Time
Within Groups 144.508 196 .737
Total 150.780 199
Between
11.640 3 3.880 5.320 .002*
Groups
Sanction Process
Within Groups 142.955 196 .729
Total 154.595 199
Between
7.372 3 2.457 3.936 .009
Groups
Closure Charges
Within Groups 122.383 196 .624
Total 129.755 199

(Note: * represents relationship)

Interpretation: As shown in table (1) there are six variables where the ANOVA value is less
than 0.05 for interest rate, sanction rate. Hence for these two variables the null hypothesis is
not accepted at 5% level of significance. Hence for these two variables we can conclude
that there is a relationship between satisfaction for home loan of SBI and the annual income
and for the other four variables we can conclude that there is no relationship between the
satisfaction level and annual income.
Table 2 : Annova

H0: There is no relationship between the satisfaction level of customer and satisfaction of
SBI home loan.
H1: There is relationship between the satisfaction level of customer and satisfaction of SBI
home loan.
ANOVA
Sum of df Mean F Sig.
Squares Square
Between
33.210 2 16.605 17.517 .000*
Groups
Interest Rate
Within Groups 186.745 197 .948
Total 219.955 199
Between
41.368 2 20.684 28.861 .000*
Document Groups
Processing Within Groups 141.187 197 .717
Total 182.555 199
Between
26.990 2 13.495 18.385 .000*
Groups
Processing Fees
Within Groups 144.605 197 .734
Total 171.595 199
Between
19.594 2 9.797 14.712 .000*
Groups
Sanction Time
Within Groups 131.186 197 .666
Total 150.780 199
Between
40.618 2 20.309 35.102 .000*
Groups
Sanction Process
Within Groups 113.977 197 .579
Total 154.595 199
Between
15.023 2 7.512 12.898 .000*
Groups
Closure Charges
Within Groups 114.732 197 .582
Total 129.755 199

(Note: * represents relationship)

Interpretation: As shown in table (2) there are six variables where the ANOVA value is less
than 0.05 except closure charges. Hence for all six variables the null hypothesis is not
accepted at 5% level of significance. Hence for these six variables we can conclude that
there is a relationship between satisfaction of SBI loan and the level of satisfaction level of
customers.
Table 3: Annova

H0:There is no relation between preference for choosing other bank and

satisfaction of SBI home loan.
H1:There is relation between preference for choosing other bank and satisfaction
of SBI home loan
ANOVA
Sum of df Mean F Sig.
Squares Square
Between
32.630 4 8.157 8.492 .000*
Groups
Interest Rate
Within Groups 187.325 195 .961
Total 219.955 199
Between
45.045 4 11.261 15.969 .000*
Document Groups
Processing Within Groups 137.510 195 .705
Total 182.555 199
Between
36.188 4 9.047 13.029 .000*
Groups
Processing Fees
Within Groups 135.407 195 .694
Total 171.595 199
Between
23.147 4 5.787 8.841 .000*
Groups
Sanction Time
Within Groups 127.633 195 .655
Total 150.780 199
Between
40.937 4 10.234 17.559 .000*
Groups
Sanction Process
Within Groups 113.658 195 .583
Total 154.595 199
Between
20.528 4 5.132 9.162 .000*
Groups
Closure Charges
Within Groups 109.227 195 .560
Total 129.755 199

(Note: * represents relationship)

Interpretation: As shown in table (3) there are four variables where the ANOVA value is
less than 0.05. Hence for all four variables the null hypothesis is not accepted at 5% level of
significance. Hence for these six variables we can conclude that there is a relationship
between satisfaction level for home loan of SBI and preference for chossing other bank .
Chi square

H0: There is no relationship between influencing factor & Schemes of SBI.

H1: There is a relationship between influencing factor & Schemes of SBI.

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
How do you come to
know about scheme of
200 100.0% 0 0.0% 200 100.0%
SBI * Reason for
taking loan from SBI

Chi-Square Tests
Value df Asymp. Sig.
(2-sided)
Pearson Chi-Square 55.191a 12 .000
Likelihood Ratio 60.731 12 .000
Linear-by-Linear
.011 1 .917
Association
N of Valid Cases 200
a. 10 cells (50.0%) have expected count less than 5. The
minimum expected count is .32.

Directional Measures
Value
How do you come to
know about scheme of .367
Nominal by
Eta SBI Dependent
Interval
Reason for taking loan
.123
from SBI Dependent
 Symmetric Measures
Value Approx.
Sig.
Phi .525 .000
Nominal by
Cramer's
Nominal .303 .000
V
N of Valid Cases 200
a. Not assuming the null hypothesis.
b. Using the asymptotic standard error assuming the
null hypothesis.

Interpretation:
As shown in table (1) there are two variables where the CHI-SQUARE value is less than
0.05 and cells are 0%.Hence for these two variables the null hypothesis is not accepted at
5% level of significance. Hence for these two variables we can conclude that there is a
relationship between influencing factor and schemes of loan provided is more.
Table 2: Chi-Square
H0: There is no relationship between fully satisfactions with SBI & Interest Rate is more.

H1: There is a relationship between fully satisfactions with SBI & Interest Rate is more.

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Interest Rate *
200 100.0% 0 0.0% 200 100.0%
Satisfied with SBI

Chi-Square Tests
Value df Asymp. Sig.
(2-sided)
Pearson Chi-Square 48.523a 8 .000
Likelihood Ratio 49.948 8 .000
Linear-by-Linear
14.815 1 .000
Association
N of Valid Cases 200
a. 5 cells (33.3%) have expected count less than 5. The
minimum expected count is .54.

Directional Measures
Value
Interest Rate
.389
Nominal by Dependent
Eta
Interval Satisfied with SBI
.329
Dependent
 Symmetric Measures
Value Approx.
Sig.
Phi .493 .000
Nominal by
Cramer's
Nominal .348 .000
V
N of Valid Cases 200
a. Not assuming the null hypothesis.
b. Using the asymptotic standard error assuming the
null hypothesis.

As shown in table (2) there are two variables where the CHI-SQUARE value is less than
0.5 and cells are 0%.Hence for these two variables the null hypothesis is not accepted at
5% level of significance. Hence for these two variables we can conclude that there is a
relationship between fully satisfactions with SBI & Interest rate is more.

Table:3 Chi-Square
H1:There is relationship between fully satisfaction between sanction time and sanction process is
more.
H0:There is no relationship between fully satisfaction between sanction time and sanction process is
more.

Case Processing Summary

Cases
Valid Missing Total
N Percent N Percent N Percent
Sanction Time *
200 100.0% 0 0.0% 200 100.0%
Sanction Process
 Chi-Square Tests
Value df Asymp. Sig.
(2-sided)
Pearson Chi-Square 362.952a 16 .000
Likelihood Ratio 215.642 16 .000
Linear-by-Linear
111.358 1 .000
Association
N of Valid Cases 200
a. 16 cells (64.0%) have expected count less than 5. The
minimum expected count is .15.

Directional Measures
Value
Sanction Time
.795
Nominal by Dependent
Eta
Interval Sanction Process
.761
Dependent

Symmetric Measures
Value Approx.
Sig.
Phi 1.347 .000
Nominal by
Cramer's
Nominal .674 .000
V
N of Valid Cases 200
a. Not assuming the null hypothesis.
b. Using the asymptotic standard error assuming the
null hypothesis.

As shown in table (3) there are two variables where the CHI-SQUARE value is less than
and cells are 0.05%.Hence for these two variables the null hypothesis is not accepted at 5%
level of significance. Hence for these two variables we can conclude that there is a relationship
between fully satisfaction level of sanction time and sanction process.
WEIGHTED AVERAGE

Factors based on importance while choosing SBI for home loan

Preference 1 Preference 2 Preference 3

Sales Team 122 38 40

Processing Team 39 125 36

Branch 35 41 124

Weighted Average and Rank

Preference1 Prefrence2 Preference3 Weighted Rank

Average
366 76 40 482 1
117 250 36 403 2
105 82 124 311 3

Interepretation:

The above is the rank order of the three variables which states that the customer ranked the
Sales team as rank 1 ,the Processing Team as rank 2 and the branch at rank 3.
Which states that the customers are more satisfied with the working of the sales team than
that of the processing team and the branch.
Result and Findings

1. The customers are having their loan from more than 3 years at the highest level than
that of less than 3 years of loan. From which we can conclude that the customers are
having loan more than 3 years and are satisfied customers with the service provided
by SBI as well as the schemes.( refer Q1)

2. There are many types of home loan schemes provided by SBI but the most customer
take term loan and then comes the Maxgain scheme which is having their own
feature . term loan is the loan which is the basic type of loan which can be converted
in other type of loan scheme we can say that as one of the reason for choosing that
scheme.( refer Q2)

3. As per findings it was found that the customers mostly takes the loan between the
range of 10-20 years which we can say that the customers fall mostly between this
range and the rest takes either too short period loan or too long period loan.(refer Q3)

4. As per the findings it has also been found that the customers choose the loan which is
been approved by the bank after their conformation there are are few customers who
know the reason for choosing the scheme . (refer Q4)

5. As per the findings it is found that the customers mostly take a home loan from SBI
is due to the low interest rate which is above average of customers and the other
reason is that of government bank. Customers are not attracted by the schemes which
the bank provide. ( refer Q5)

6. As per finding it was found that the mostly the customers are not aware about their
own schemes also and the customers who are educated and having a knowledge
about the loan only know the schemes and that also to the schemes they are holding.
So we can conclude from that is the customers should be provided the brief about the
schemes.(refer Q6)

7. The sanction time of the loan was mostly above 3weeks which is at an average
satisfactory by the customers as the processing of file and mortgage like process
takes time.(refer

8. The customers are overall satisfied with the loan provided by the SBI and the
customers who are not satisfied are mostly dissatisfied with the documentation
 process, after sanction services provided by the bank and not by the schemes by the
bank.

9. The customers are not upto some extent interested in the schemes provided by the
bank they are interested in the customers after sanction service, interest rate of the
bank, the processing charges at more than that of the schemes of the bank.

10. The customers with the higher income are likely to have less tenure of loan than the
customers with less income annually.

11. It was also found that the customers of salaried group have a home loan at a grater
percentage than that of the customers with the non-salaried i.e. self employed
group.it was also found that there are customers who are retired and there loan are
going.

12. The customers are mostly influenced by the builder to take loan from SBI nad the rest
are influenced by the by the present customers of home loan .

13. The customers are mostly having a complaints about the mortgage procedure of the
bank as the process takes longer time than any other process .

14. The customers are fully satisfied with the sales person at a large than that of the
processing team. The sales officers are providing the customers with the full services
during their application process but the processing team is not upto the mark for their
work and so the customers are dissatisfied with that.

15. The customers with the satisfaction of loan for the reason of interest rate and
dissatisfied for the documentation process which can conclude that the customers are
not concern about the home loan schemes they are interested in the interest rate and
the charges.

16. The dissatisfied customers will switch over other bank is for the reason of better
services at a large and not for the schemes thay provide for home loan. As per the
customers view the customers find better after sales sevices of the other bank which
SBI is lacking behind. They will mostly prefer HDFC, Axis and ICICI at more.

17. There are six variables where the ANOVA value is less than 0.05 for interest rate,
sanction rate. Hence for these two variables the null hypothesis is not
 accepted at 5% level of significance. Hence for these two variables we can conclude
that there is a relationship between satisfaction for home loan of SBI and the annual
income and for the other four variables we can conclude that there is no relationship
between the satisfaction level and annual income. ( ANNOVA Table1)

18. There are six variables where the ANOVA value is less than 0.05except closure
charges. Hence for all other five variables the null hypothesis is not accepted at 5%
level of significance. Hence for these five variables we can conclude that there is a
relationship between satisfaction of SBI loan and the preference for other bank
whereas there is no relationship between satisfaction level for closure charge and the
preference for other bank. (ANNOVA Table 2)

19. There are four variables where the ANOVA value is less than 0.05. Hence for all
four variables the null hypothesis is not accepted at 5% level of significance. Hence
for these four variables we can conclude that there is a relationship between
satisfaction level for home loan of SBI and age group whereas there is no
relationship between sanction time, closure charge and the satisfaction level for
home loan of SBI. ( ANNOVA Table 3)

20. There are two variables where the CHI-SQUARE value is less than 0.05 and cells are
0%.Hence for these two variables the null hypothesis is not accepted at 5% level of
significance. Hence for these two variables we can conclude that there is a
relationship between fully satisfactions with schemes of SBI & Annual income is
more. ( CHI-SQUARE Table-1)

21. There are two variables where the CHI-SQUARE value is less than 0.05 and cells are
0%.Hence for these two variables the null hypothesis is not accepted at 5% level of
significance. Hence for these two variables we can conclude that there is a
relationship between fully satisfactions with scheme of SBI & Designation is more. (
CHI-SQUARE Table-2)

22. From the questionnaire and interacting with the customers I have observed that the
Maxgain account holder of loan are not able to change the interest rate who are have
the amount left in their account with less than Rs 20 lakhs which leads to highly
dissatisfaction of the customers as at the time of offerings they were informed that
they can change the rate with completion of 1 year which should be modified.
CHAPTER 8: LIMITATIONS OF THE STUDY

 In the questionnaire respondents were asked to refuse to give personal

information and also refuse to give information about their units sold so far and
some of them also refuse to give information about their on-going projects.

 The research study was time bounded and only certain criteria taken up for the
study.

 Some of the respondents might have been biased in their responses as such the
analysis could vary to some extent.

 Some respondent’s behaviour is dynamic in nature.

 This research study was taken in a limited area only [i.e. Vadodara city] and
findings may vary from place to place.

 Due to time constraint the sample size was limited to 150 respondents on
CONCLUSION AND SUGGESTION

After doing detailed study on the customers and builders opinion regarding SBI in case of
home loans we got various findings as per the responses delivered by the respondents and
based upon it we may conclude that, according to the customers and builders opinion the
main factors which hinders their opinion regarding SBI home loans are

 Delay in mortgage process

 Delay in sanctioning the home loans

 Delay in disburdenment procedure

 Frequency of visit made by SBI marketing executives to builders sites is very less
compared to other banks

 Lack of fast & flexible services

 Loan amount sanctioned by SBI in comparison to other banks is less

 SBI require more documents compare to other banks for sanctioning the home loans

 The customers are satisfied with the home loan schemes

In the light of the findings of this study, the research offers the following suggestions &
recommendations:

 The processing executives must do fast processing. For this the sourcing agency as
well as sanctioning agency must work as a team.
  Builders must be communicated about details and status of disbursement well in
time by the bank.

 Executive must be divided as per area vice and every executive one in each day at
each site of his area.

 Marketing executives as well as members of other channels should endeavour to

deliver the instruments of disbursement to concerned stake holders.

 All the requisites documents should be requested on day one and scrutinized
immediately on receipt and communicated any short fall in documents immediately
to builders.

 Legal processes in SBI is extensively more as compare to other bank so this

processes affects in businesses of SBI. If possible try to adopt liberalization for
some document for solving this problem.

 Physical services of RACPC are good as per analysis and most of builders are
satisfied with physical services of SBI.

 The customers are mostly satisfied with the loan provided by SBI.

SUGGESTION :

1) As per the study conducted it was found that the competitors of SBI are

a)HDFC
b)Axis
c)ICICI
d)BOB
e)PNB

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They have schemes of their own which are having a unique feature in their own. The
schemes provide by them are as follows;

HDFC Axis ICICI BOB PNB

1 Home loan 1 Home loan 1 Pre Approve 1 Home loan 1 Pre approved
home loan home loan
2Home 2 Asha home loan 2 ICICI Set-up 2 Home loan 2 PNB Pride
improvement loan for construction housing loan for
loan (for Yuva) gov. employee
3 Home 3 Empower home 3 Balance transfer 3 Home loan 3 Home loan
extension loan loan for Renovation
4 Automated 4 Hppy ending 4 Loan against 4 Pre approved 4 PNB Gen-
Repayments of home loan property home loan Next housing
EMIs finance scheme
5 Pradhan 5 Pradhan mantra 5 Pradhan mantra 5 Pradhan mantra 5 Pradhan
mantra niwas niwas yojna niwas yojna niwas yojna mantra niwas
yojna yojna

6 Different 6 Super saver 6 ICICI Bank home

offerings for home loan overdraft
different people
a) Agriculturist
b)Planters

c)Horticulturist
d)Dairy farm
7 HDFC 7 Top-up loan
Advance

As per the secondary research the customers are provided with more or less the same
schemes.

But the customers are having the unique scheme from Axis bank.

The scheme which is unique is Happy ending scheme which is provided with the feature
which says that 12 EMIs waived off* at no extra cost on regular payment of EMIs. 6 months
waived on completion of 10 years, and another 6 months on completion of 15 year
from1st disbursement.
*Repayment track record should be clean, i.e., only 3 instances where dues are pending for
30 days and above but never over 90 days during the life of the loan. The minimum
tenure at the time of disbursement should be 20 years. Loan can also be part paid, as long as
the loan tenure does not fall below 10 years.

2) The other suggestion for the scheme is to provide the customers who are loyal with
the bank having their saving account should be provided with some special
allowance on interest rate .

MODIFICATION:

Maxgain

The customers of the Maxgain account are not allowed to change their interest rate if the
customer are not having their loan account balance more than 20 lakhs by which the
customer are turning dissatisfied as at the time of sanction they were advised to change their
rate after the completion of 1 year but now it is not changing.
CHAPTER 10: SCOPE FOR FUTURE RESEARCH

 We can study large sample across Gujarat state in detail for getting more
views and opinions of customers and builders regarding SBI home loan.

 We can conduct comparative study of SBI and HDFC bank in case of home
loans. To study the satisfaction level of existing customer of SBI home loans
and other competitive banks.

 We can conduct comparative study of public banks v/s private banks in case
of home loans.

 We can do marketing of SBI home loan through digital marketing and

increases SBI profit.

 We can conduct a research to ease the documentation process for home loan
customers by taking into account the other competitive banks.

 We can conduct the same project entitled “To study the customer’s opinion
regarding SBI in case of Home loans in other state.

 We can conduct comparative study of public banks v/s private banks in case
of home loans.
BIBLOGRAPHY

1. www.sbi.co.in
2. www.inianbankstructure.com
3. www.wikipidia/bank-history
4. World market: www.wikipidea.com.
5. Indian market : www.wikipidea.com
6. www.reservebankofindia/techscience.in
7. www.worldblaze.in/top-10-best-banks-in-india/best
8.Comparision chart: www.myloancare.in
9. Marketing Research (6th edition) by Naresh K Malhotra, Satyabhushan Dash, Pearson
Publication, and Chapter -11 sampling: Design and procedure, pp. – 339.
ANNIXURE

QUESTIONNAIRE

Q1. When you have taken Home Loan from SBI Bank?

a. One Year Before

b. Two to Three Years Before

c. More than Three Years Before..............................................

Q2. Tenure of loan.

a.5-10 YEARS

b.10-20 YEARS

c.20-30 YEARS

Q3.Which loan scheme you have taken?

a.Maxgain

b. Term loan

c.SBI Realty

d.SBI Top-Up

e.SBI PAL

f. SBI Tribal Plus g.Sahyog

Niwas Yojna

h. Pradhan Mantri Niwas Yojna i.SBI

bridge loan

j. other ( specify……………………………………….)

specify..................................................
Q4.What was the unique feature for choosing this scheme?
a.Interest rate

b. Feature of scheme

c. other (specify.....................................................)

Q5. Reason for taking Home Loan from SBI Bank?

a. Faster Processing

b. Interest Rates

c. Brand image of the Bank

d. Margin Amount

e. Others ( specify……………………………………………………)

Q6.Are you aware about all the housing loan schemes provided by SBI?

a.Yes

b.No

Q7.How do you come to know about housing loan schemes provided by SBI?

a.Advertisement

b.Journals c.word

of mouth d.other

(specify......................................................)
Q.8.Please rate the following factors based on your satisfaction for SBI home loan

Factors Highly Dissatisfied Neutral Satisfied Highly

Dissatisfied Satisfied
Interest Rate
Document
Processing
Processing Fee

Sanction
Time
Sanction
Process
Closure
Charges

Q9.How much was the Sanctioning time? a.less

than 1week

b.1-2 weeks

c.2-3 weeks

d.3weeks and above

Q10.Which stage of processing you are highly satisfied with?

a.Sales Team

b.Processing team c.Branch

Q11.Was there any difficulty in repayment of loan?

a.Yes

b.No

Q12. Are you satisfied with SBI Bank Home Loans?

a. Dissatisfied

b. Neutral

c. Satisfied

(If No then.....

Q13. Which bank you will prefer?

a.HDFC

b.ICICI

c. Axis

d.Punjab National Bank

e.Others

Q14.Reason for choosing other bank . a.Low

Interest Rate

b.Better Schemes

c. Better post purchasing services

d.Better payback period

e.Others (

specify……………………………………)

(specify..................................................)

PERSONAL INFORMATION
Name:

Q 15.Please tick the below age group of your:

a.less than 25

b. 25-35

c.35-45

d.45 and above

Q16. What is your designation?

a.Self-Employed

b.Salaried

c.Other

Q17:What is your Annual Income:

a.Below 3Lakhs

b.3-5 lakhs

c.5-10 lakhs

d.10 lakhs and above

Q18: What is your Annual Savings:

a.less than 1 lakh

b.1-3 lakhs

c.3 lakhs and above

Q19:You will be Retiring within:

a.1-3 years

b.4-5 years

c.above 6 years
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ge